Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11015041August 14, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE ATTEMPTING TO START THE VEHICLE, THE CONTACT HEARD A CLICKING NOISE BUT THE VEHICLE FAILED TO START. THE CONTACT HAD THE BATTERY CHECKED AND FOUND NO ISSUES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TCM NEEDED TO BE REPLACED AND STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO A FORD DEALER. THE VEHICLE WAS THEN TOWED TO THE RAY PRICE DEALER IN MT POCONO, FORD (2971 PA-940, MT POCONO, PA 18344 (570) 839-1111) WHERE IT WAS DIAGNOSED THAT THE PINS AND LATCH FRACTURED AND THE TCM NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE FAILURE, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 90,124.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014665August 11, 2017
POWER TRAIN
THE POWERSHIFT TRANSMISSION IS JUNK. THIS CAR HAS LEFT MY DAUGHTER ON THE SIDE OF THE ROAD SEVERAL TIMES. THERE IS A CLASS ACTION LAWSUIT AGAINST FORD FOR THIS PROBLEM. UNFORTUNATELY IT PROTECTS THE FIRST OWNER MORE THAN THE USED CAR OWNER. THE CARE WILL NOT GO INTO GEAR AT ALL OR ONLY IN FIRST. THE CHECK ENGINE LIGHT COMES ON FOR OVERHEATING. SINCE WE HAVE HAD THE CAR IT HAS BEEN IN THE SHOP 3 TIMES AND WE HAVE HAD THE CLUTCH REPLACED AND THE PREVIOUS OWNER HAD THE SAME THING HAPPEN, WHICH WE DIDN'T KNOW UNTIL WE BOUGHT THE CAR AND IT STARTED HAVING PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014240August 10, 2017
FUEL/PROPULSION SYSTEM
ON WAY TO WORK,STREETS, CHECK ENGINE LIGHT CAME ON AGAIN, TOOK TO FORD DEALERSHIP. CALLED ME BACK TOLD ME THE FUEL TANK, PURGE VALVE, CHARCOAL CANISTER,FUEL PUMP, AND NOZZLE FOR FUEL TANK HAD TO BE REPLACED. CALLED WARRANTY AND THEY STATED QUITE A FEW PEOPLE HAD SAME ISSUE WITH SAME MAKE AND MODEL/YEAR. THANKFUL HAD EXTENDED WARRANTY, BUT A WHOLE FUEL SYSTEM, THIS SEEMS LIKE A DEFECT, NOT THE NORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013677August 8, 2017
STEERING
POWER STEERING ASSIST FAILURE - THE STEERING WHEEL BECAME STIFF MAKING THE CAR VERY DIFFICULT TO STEER. THIS IS A KNOWN PROBLEM ACROSS MANY DIFFERENT FORD MODELS, AND THEY HAVE RECALLED CERTAIN MODELS DUE TO THIS ISSUE, HOWEVER THEY HAVE NOT ISSUED A RECALL FOR 2013 FORD FOCUS. A QUICK INTERNET SEARCH SHOWS THIS IS A COMMON PROBLEM FOR 2013 FORD FOCUS, SO WHY NO RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013131August 6, 2017
STEERING
THE POWER STEERING ASSIST INDICATOR HAD BEEN COMING ON AND OFF A DIFFERENT INTERVALS. WHEN I WOULD COME ON THE STEERING WHEEL WOULD LOCK UP AND GO INTO MANUAL MODE AND WOULD HAVE TO ME MUSCLED WHILE DRIVING UNTIL THE INDICATOR WHEN OFF. MOST OF THE TIME THIS WOULD HAPPEN ON THE HIGHWAY. THE LAST TIME THIS HAPPENED WAS ON A STREET IN A DENSELY POPULATED SUBURB NEIGHBORHOOD. THE INDICATOR CAME ON AND THE VEHICLE WENT INTO MANUAL MODE AND CRASHED INTO A NEIGHBORS CAR. FORTUNATELY ENOUGH NO ONE WAS IN THE VEHICLE BUT BOTH CARS WERE DAMAGED. THE DRIVER SIDE REAR QUARTER PANEL OF THE NEIGHBORS' CAR THE DRIVERS SIDE DOOR AND QUARTER THE TIE OUTER TIE-ROD IS SEVERELY DAMAGED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11012267August 2, 2017
ELECTRICAL SYSTEM
HORN BEGAN INTERMITTENTLY FAILING, WHEN DOUBLE LOCKING THE CAR THE HORN CHIRP WOULD EITHER NOT SOUND OR WOULD SOUND BUT QUIETLY AS IF IT WAS DYING. THE SAME THING OCCURRED WHEN TRYING TO ENGAGE THE HORN BY DEPRESSING THE CENTER OF THE STEERING WHEEL. SOMETIMES IT WORKED OTHERS IT DIDN'T AND SOMETIMES IT SOUNDED FAINT AND CUT OFF EARLY. AFTER ABOUT A MONTH THE HORN STOPPED WORKING ENTIRELY. WHEN TRYING TO ENGAGE THE HORN FROM THE STEERING WHEEL I HEAR A CLICK LIKE A MICRO SWITCH ENGAGING BUT NO SOUND. MY HORN WILL NOT SOUND WHETHER I AM PARKED AND STATIONARY OR WHILE DRIVING ON THE FREEWAY OR CITY STREETS, ALL I HEAR IT THE SOUND OF A MICRO SWITCH CLICK. I AM CURRENTLY AT THE FORD DEALERSHIP AND THE LITTLE METAL CONNECTORS FOR THE HORN ARE CORRODED AND AFTER CLEANING THEM OFF THE HORN WORKS FINE AGAIN. DUE TO THE LOCATION OF THE HORN I HAVE TO PAY QUITE A BIT FOR THIS AND DISCOVERED IT IS A KNOWN AND COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012043August 1, 2017
STRUCTURE:BODY:TRUNK LID
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING ABOUT 60 MPH, THE TRUNK OPENED INDEPENDENTLY. THE DEALER WAS CONTACTED AT PHONE NUMBER: 323-838-6920 AND STATED THAT A DIAGNOSTIC TESTING NEEDED TO BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO GO TO THE DEALER FOR THE DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011641July 31, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE PENNSKY FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY DUE TO THE LIMITED NUMBER OF PARTS RECEIVED BY THE MANUFACTURER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011410July 29, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THERE IS A GROUP OF ELECTRICAL CABLES IN THE TRUNK OF THE VEHICLE ON THE PASSENGER SIDE THAT CONTROLS ALL THE LIGHTS THAT ARE ATTACHED TO THE TRUNK LID. THIS INCLUDES THE BRAKE LIGHTS. WHEN OPENING AND CLOSING THE TRUNK, THIS GROUP OF CABLES RUBS UP AGAINST A METAL BAR. EVENTUALLY THIS CAN CAUSE THE ELECTRICAL CABLES TO LOSE THEIR PROTECTIVE TAPE AND POSSIBLY CUT THE CABLES, LEADING TO A COMPLETE LOSS OF BRAKE LIGHTS, REVERSE LIGHTS, AND TURN SIGNAL LIGHTS. ADDITIONAL DETAILS CAN BE FOUND AT THE FOLLOWING LINK. HTTP://WWW.FOCUSFANATICS.COM/FORUM/MK3-FOCUS/312776-SEDAN-OWNERS-WATCH-POTENTIAL-WIRE-FAILURE-TRUNK.HTML I HAVE CONTACTED MY LOCAL FORD DEALER, BUT THEY DID NOT SEEM TO CARE. THEY HAVE MADE OBTAINING APPOINTMENTS TO FIX OTHER RECALLS EXTREMELY DIFFICULT AND IT ALMOST SEEMS LIKE THEY WISH TO IGNORE NHTSA RECALLS INSTEAD OF MAKING VEHICLES SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011160July 27, 2017
POWER TRAIN
THIS CAR HAS BEEN IN THE SHOP FOR 6 TIMES AND WE ARE CURRENTLY WAITING ON PARTS TO FIX IT FOR THE 7TH TIME FOR THE TRANS SHUDDERING PROBLEM. IT ALWAYS HAPPENS WHEN YOU ARE TRYING TO TAKE OFF FORM A STOP. FORD HAS REDESIGNED THESE PARTS ATLEAST 4 TIME, EVEN HAS REPROGRAMED OR FLASHED THE COMPUTER. THEY HAVE EVEN REPLACED THE CONTROL MODULE IN THIS CAR. THEY EXTENDED THE WARRANTY BUT WHEN YOU ARE WAITING FOR THE PART TO ARRIVE, WHICH IS 6 TO 8 WEEKS, THE MILES GO UP. SO THAT WARRANTY IS JUST GIVING FORD A GOLDEN PARACHUTE, SO MOST OF THESE CARS WE BE OVER THE MILES AND THEN IT WILL BE OUR PROBLEM. THERE NEEDS TO BE A NATIONAL RECALL ON THESE CARS OR FORD SHOULD HAVE TO GIVE US OUR MONEY BACK AND THEY CAN KEEP THESE CARS!! *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010857July 26, 2017
POWER TRAIN
THIS VEHICLE EXHIBITS TRANSMISSION PROBLEMS WHILE STATIONARY AND IN MOTION. THE CAR HAS HAD TRANSMISSION SERVICE AT FOUR FORD SERVICE CENTERS FOR SEVEN VISITS. WHILE MOVING, THE CAR HAS LOST POWER, FAILED OR MISSED SHIFTS, SHUT DOWN THE VEHICLE AT HIGHWAY SPEEDS AND SHOWN VARIOUS DASH WARNINGS CONCERNING TRANSMISSION ISSUES SUCH AS OVERHEATING. WHILE STATIONARY, THE CAR SOMETIMES DOES NOT START, WILL NOT GO INTO PARK OR DISPLAYS WARNINGS THAT THE TRANSMISSION IS NOT READY. INCIDENTS HAVE HAPPENED AT ALL SPEEDS AND FROM A STOPPED POSITION. THERE HAVE BEEN HUNDREDS OF INCIDENCE SINCE PURCHASING THE CAR. THE LAST EVENT WAS 7/13/17 AND THE CAR WOULD NOT MOVE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010568July 25, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VISIBILITY/WIPER
FORD FOCUS 2013 SE - WHILE DRIVING (IN MOTION), DRIVER'S SIDE DOOR UNLATCHED AND SWUNG OPEN, AND WOULD NOT CLOSE, HORN STOPPED WORKING, INTERIOR DISPLAYS AND LIGHTS FLICKERED, WHEN PULLED OVER, CAR WOULD NOT START. IF WE WERE ON A HIGHWAY IT WOULD HAVE BEEN TREMENDOUSLY DANGEROUS. LATER CAR DID START, BUT DOOR WOULD NOT LATCH, RADIO WAS RESET, HAZARDS WOULD TURN ON AND OFF AT RANDOM. DOOR LATCH AND HORN WOULD NOT WORK AFTER THIS EVENT. SHORTLY PRIOR TO THIS ISSUE, HORN STARTED WORKING AT RANDOM, WIPERS WOULD NOT TURN OFF. WHEN INSPECTED, ADVISED BATTERY WAS BAD AND HAD CORRODED NEGATIVE WIRE TO BATTERY. ONE WEEK AFTER REPLACED, THIS EVENT OCCURRED. CLUTCH IN VEHICLE ALSO JITTERS WHEN INCREASING SPEED FROM FULL STOP, ALLEGEDLY CORRECTED AT FORD DEALERSHIP AFTER RECALL (2 YEARS AGO). PER RESEARCH THIS ISSUE IS BEING CAUSED BY A FAULTY CLUTCH INTERFERING WITH ELECTRICAL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010372July 24, 2017
UNKNOWN OR OTHER
WHILE DRIVING A LOUD STATIC AND POPPING NOISE STARTED HAPPENING COMING FROM THE SPEAKERS. IT STARTLED ME AND I HAD TO PULL OVER ON THE HIGHWAY BECAUSE IT WAS SO LOUD AND HURT MY EARS AND MY CHILD'S EARS. WHEN I PULLED OVER I PUSHED THE BUTTON TO TURN OFF THE RADIO BUT THE NOISE KEPT ON GOING. I THEN TURNED THE CAR OFF AND IT WAS STILL MAKING THE LOUD NOISES. WE GOT OUT THE CAR BECAUSE IT WAS VERY LOUD AND OVER WHELMING AND WAITED UNTIL IT STOPPED. WHEN WE GOT BACK IN AND I STARTED THE CAR UP THE RADIO SEEM TO BE FINE. I WAS WRONG. IT HAPPEN AGAIN THIS TIME I TURNED THE CAR OFF AND HAD TO OPEN THE DOOR AND WHEN I STARTED IT BACK UP IT WAS FINE. THE RADIO KEPT DOING THIS AND THE LOUD NOISES ARE VERY SCARY AND COULD CAUSE SOME ONE TO BE STARTLED WHILE DRIVING AND CAUSE AN ACCIDENT OR FOR THOSE OF US THAT MAY HAVE SOMEONE WITH A DISABILITY LIKE AUTISM THAT LOUD NOISES CAN HAVE A NEGATIVE AFFECT / REACTION ON IS NOT HEALTHY. THERE ARE SEVERAL VIDEOS ON THE INTERNET THAT WILL SHOW THIS IS HAPPENING TO SEVERAL PEOPLE AND FORD ISN'T DOING ANYTHING BUT FORCING US TO PAY TO HAVE THE WHOLE HEAD UNIT REPLACED AND WE CANT AFFORD THAT. THEY SHOULD CONSIDER THIS A SAFETY ISSUE AS LOUD AS THE STATIC AND POPPING GETS PLUS IT KEEPS GOING EVEN AFTER THE CAR IS OFF. I CALLED THE DEALERSHIP AND THE PLACE WHERE I GOT MY CAR TO SEE WHAT CAN BE DONE AND THEY SAY I HAVE TO PAY FOR IT TO BE REPLACED AND I DONT HAVE MONEY TO PAY FOR THE DIAGNOSTIC AND DEDUCTIBLE TO HAVE IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010365July 24, 2017
POWER TRAIN
THE TRANSMISSION WOULD NOT GO INTO GEAR WHILE I WAS IN DANGEROUS TRAFFIC. THE TRANSMISSION STOPPED FUNCTIONING WITH NO WARNING WHATSOEVER. IT SCARES ME TO KNOW THIS COULD HAPPEN AT ANY TIME, DURING ANY DRIVING CONDITION. YET IT IS WHAT I OWN. I THOUGHT THE CAR HAD AN AUTOMATIC TRANSMISSION WHEN I PURCHASED IT. I WAS WRONG IT IS AN AUTOMATED MANUAL. THIS OCCURRED AROUND 32K MILEAGE. THE DEALER FIXED IT, BUT WOULD REFUSED A REPAIR RECEIPT WHEN REQUESTED. I WAS LUCKY I WAS ON A CITY STREET WHEN THE INCIDENT OCCURRED. HAD I KNOWN, I WOULD NEVER HAVE PURCHASED WITH MY LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010065July 22, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CAR WON'T START AFTER REFUELING.... TAKES SEVERAL ATTEMPTS TO CRANK BEFORE BARELY FIRING UP, RANDOM ROUGH IDLE AND RPMS WILL DROP AND THE CAR WILL STALL FOR NO REASON. ALL PROBLEMS WITH IDLE WILL COME AND GO, IT WILL RUN FINE FOR A BIT, THEN THE IDLE PROBLEM WILL COME BACK. THE PROBLEM CRANKING THE CA RAFTER PUTTING GAS IN IS EVERY TIME I GET GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005539July 16, 2017
ENGINE
TRANSMISSION LAGS, SHIFTS ROUGH, JERKS, AND HESITATES ESPECIALLY WHEN PULLING FROM A LIGHT OR TURNING INTO ENTER ROADWAY. DEFECTIVE TRANSMISSION CLUTCH. RECENT CLASS ACTION SUITES SETTLED ON THIS WITH FORD CO. NO RECALL AT THIS TIME. I HAD PURCHASED THIS CAR FROM THE DEALER IN 2014. I HAVE HAD TO VISIT THE DEALERSHIP MAINTAIN 6 TIMES. IT HAS HAD TRANSMISSION CONTROL MODULE WAS ADJUSTED AND THEN REPLACED. ALSO, THE TRANSMISSION CLUTCH ADJUSTMENT AND THEN REPLACED. THESE ATTEMPTS ONLY WORK TEMPORARILY. THE DEALER TREATS ME LIKE I AM MAKING THIS UP, HOWEVER, THERE IS PLENTY OF INFORMATION AVAILABLE ONLINE WITH REGARD TO THIS ISSUE. THERE WAS A RECENT (MARCH 27, 2017) CLASS ACTION SUIT SETTLED IN CALIFORNIA FOR THIS EXACT PROBLEM. I HAVE ALL OF MY DOCUMENTATION FOR THE MAINTENANCE OF THE VEHICLE. THE MANUFACTURE HAS ADMITTED TO THE ISSUE AND EXTENDED MY WARRANTY ON THE TRANSMISSION, HOWEVER, THAT IS NOT SUFFICIENT AS IT WILL CONTINUE TO HAVE THIS PROBLEM AND I HAVE LOST SIGNIFICANT USE, VALUE, AND TIME RELATED TO MAINTAINING THE CAR TO FUNCTION PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005115July 13, 2017
STEERING
I RECEIVED A "STEERING ASSIST FAULT" WHILE TURNING ON MY CAR (IT WAS PARKED AT THE TIME) STEERING ASSIST FAULT. THE MILAGE IS 64K AND THE REST OF THE CAR IS IN GOOD SHAPE. HOWEVER, WITHOUT WARNING NOR FORESEEABLE CAUSE TO THIS ISSUE. WHEN THE WARNING LIGHT CAME ON, I HAD LITTLE CONTROL OVER THE STEERING. UPON RESEARCH THERE ARE ALREADY VARIOUS COMPLAINTS WITH THE SAME VEHICLE ALL OF WHICH HAS HAPPENED EITHER THE CAR IN MOTION OR MERELY PARKED. THE COST ASSOCIATED WITH THIS KNOWN ISSUE THAT THE MANUFACTURER HAS PROVEN THROUGH VARIOUS SOURCES IS UNETHICAL. I AM FILING THIS COMPLAINT BECAUSE OF THE POSSIBLE MONETARY LOSS TO MYSELF, AND HIGH RISK NATURE OF THIS ISSUE THAT COULD CAUSE POSSIBLE INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005104July 13, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO NATCHITOCHES FORD LINCOLN (7501 HIGHWAY 1 BYPASS, NATCHITOCHES, LA 71457, (318) 352-3677) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004873July 12, 2017
SEAT BELTS
MY DRIVER SEAT BELT DOES NOT RETRACT AT ALL WHEN I GET OUT. I FEEL LIKE IT IS A SAFETY HAZARD BECAUSE IF IT DOESN'T RETRACT WHEN I UNBUCKLE IT WON'T RESTRAIN IN A CAR ACCIDENT. IT SHOULD BE A RECALL. BECAUSE SOMEONE COULD GET WHIPLASH. THE DEALERSHIP I TOOK IT TO SAYS IT'S NOT COVERED UNDER MY BASIC FORD EXTENDED WARRANTY. IT SHOULD BE FREE OF CHARGE TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004260July 11, 2017
POWER TRAIN
TRANSMISSION/DUAL CLUTCH HAS BEEN REPLACED. GOING IN FOR A SECOND ASSESSMENT. CAR SHUTTERS SEVERELY DURING ACCELERATION AND HAS A DELAY. THIS IS A SAFETY ISSUE, AS THE CAR DOES NOT ACCELERATE AS INTENDED WHEN CHANGING LANES, MERGING ONTO INTERSTATE, ETC. THIS PROBLEM OCCURS WHILE THE VEHICLE GOES FROM A STATIONARY POSITION TO IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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