Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#10860489April 20, 2016
POWER TRAIN
TL* THE CONTACT STATED THAT A 2015 FORD FOCUS WAS RENTED FROM ENTERPRISE RENTAL CAR. WHEN THE VEHICLE WAS PLACED IN THE DRIVE POSITION AND THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VEHICLE WOULD VIBRATE UNCONTROLLABLY. THE CONTACT WAS INFORMED BY ENTERPRISE RENTAL CAR THAT THE TRANSMISSION WAS REPLACED AND STATED THAT THE VEHICLE NORMALLY OPERATED IN THAT MANNER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,440.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845600March 8, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE AT A STOP LIGHT, THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE RECURRED EACH TIME THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839011February 29, 2016
POWER TRAIN
PURCHASED THIS CAR AT THE END OF MAY 2015, THE CAR STARTED JERKING AND SHUTTERING IN JUNE, I DO NOT FEEL SAFE IN THIS CAR SOMETIMES I AM AFRAID WHEN BACKING UP OR TAKING OFF THAT I WILL JERK AND HIT SOMEONE. I REALLY WISH I DID MORE RESEARCH ON THIS CAR BEFORE PURCHASING AND ALSO THAT THE DEALERSHIP WOULD SHARE THIS INFO SO YOU MAKE A CHOICE ON BEING APART OF A EXPERIMENT OF DRIVING WITH A WHATS SUPPOSED TO BE DUAL CLUTCH. FOR A FIRST TIME BUYING A BRAND NEW CAR THIS IS MY WORST EXPERIENCE. I HAVE FILED THE LEMON LAW TWICE BECAUSE I DO BELIEVE THIS PROBLEM FITS THE CRITERIA TO FILE. ITS VERY SCARY DRIVING WITH MY SON IN THE CAR I CONSTANTLY PRAY BEFORE I DRIVE THE CAR. ON THE HIGHWAY AND IN TRAFFIC IS THE SCARIEST YOU JUST NEVER KNOW WHAT THE CAR WILL DO. I DON'T KNOW WHAT TO DO AT THIS POINT. I HAVE TAKEN IT TO 3 DIFFERENT FORD DEALERSHIPS ON SEVERAL DIFFERENT OCCASIONS. FIRST I WAS TOLD I NEED TO BREAK IT IN AND DRIVE 1000 MILES AFTER THAT IF IT STILL HAPPENS BRING IT IN SO I DID. THE CAR HAD 2 RECALLS ONE I WAS TOLD WOULD FIX THE PROBLEM BUT IT DIDN'T. FORD WAS SURE MY CAR STOPPED JERKING THEY THOUGHT THEY FIXED IT. I TOOK IT TO ANOTHER FORD THEY TEST DROVE AND TOOK A LOOK AT SAID THE PROBLEM WAS THE CLUTCH ASSEMBLY LINE IS SLIPPING. SO THEY ORDERED A NEW CLUTCH AND PUT IT IN. ONCE AGAIN I WAS TOLD AFTER 1000 MILES IF THE JERKING IS STILL THERE THEN BRING IT IN SO I DID BUT OF COURSE THE DEALERSHIP TOLD ME THEY GET SO MANY CALLS ABOUT THIS PROBLEM AND AT FIRST THEY DIDN'T WANT TO GIVE ME THE TIME OF DAY SINCE THE PART IS ON BACK ORDER AND THERE NOTHING THEY COULD DO FOR ME, I TOLD HIM JUST HAVE SOMEONE DRIVE IT. ANOTHER SERVICE REP DROVE IT BUT SAID HE DIDN'T FEEL ANYTHING JUST THE NORMAL JERKING. I KNOW HOW IT FEELS TO BE IN A MANUAL CAR AND THE FORD FOCUS ISN'T IT. THIS CAR WHEN TAKING OFF , SLOWING DOWN AND PICKING BACK UP FEELS LIKE IT WILL BREAK DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837330February 20, 2016
POWER TRAIN
SHUTTERING, GRINDING AND JERKING OF TRANSMISSION UPON ACCELERATION. ALSO BOGGING DOWN AND STALLING. THIS HAPPENS WHEN TURNING A CORNER, TAKING OFF FROM AN INTERSECTION AND MERGING ONTO THE HIGHWAY. I FEEL UNSAFE DRIVING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836883February 18, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THE CAR LURCHES FORWARD, EXPERIENCES DELAYED ACCELERATION ALL THE TIME, DELAYED DOWNSHIFTING AND VEHICLES THAT HAVE TROUBLE STOPPING. IT IS SCARY WHEN I GO TO PULL OUT AND THE CAR JUST REVS AND DOES NOT MOVE I STEP ON GAS IT WILL SLOWLY GO, THEN IT WILL JUST REV. SEVERAL TIMES I HAD TO PULL TO SIDE OF SHOULDER TO GET OUT OF THE WAY BECAUSE THE CAR WAS NOT ACCELERATING. SCARY WHEN MY KIDS ARE IN THE CAR. IT DOES IT ON A WEEKLY BASES. I HAVE TAKEN IT IN SEVERAL TIME BUT THEY SAY SORRY IF THEY CANT SEE THE CAR DOING IT THEY CANT FIX IT. THIS IS A SAFETY HAZARD WHEN THE CAR DOES NOT ACCELERATE TO MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825996February 13, 2016
STRUCTURE:BODY, SUSPENSION
DRIVER WAS MAKING AN UNPROTECTED LEFT TURN INTO STOPPED TRAFFIC ON A CITY STREET. AS HE WAS TURNING SOUTH (AT APPROXIMATELY 5 MPH) A NORTH BOUND VEHICLE STRUCK IN THE FRONT DRIVER'S SIDE QUARTER PANEL. THE UNIFRAME WAS DAMAGE AND THE WHEEL WELL WAS PUSHED INTO THE ENGINE COMPARTMENT, DAMAGING MOST OF THE ENGINE COMPONENTS. NONE OF THE AIRBAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10824419February 5, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
AFTER STOPPING TO GET GAS ON I-80 AT A SERVICE AREA IN INDIANA WITH THE CAR IN PARK AND NOT RUNNING THE ENGINE CAUGHT ON FIRE. THE CAR IS A NEW VEHICLE, STILL UNDER WARRANTY WITH ABOUT 5,000 MILES ON IT. FORD DETERMINED THAT THE FIRE WOULD NOT BE COVERED BY WARRANTY. THEY OFFERED NO PROOF, AND STATED THAT WE COULD NOT APPEAL THE CASE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10819302January 11, 2016
ENGINE
THE FORD FOCUS STUTTERS AT STARTUP WHEN THE ENGINE IS WARM THE CAR GETS WORSE. THE CAR WILL STALL AND IS EXTREMELY DANGEROUS. FORD HAS NO FIX THEY JUST TELL ME IT IS A MANUAL TRANSMISSION IN AN AUTOMATIC CAR. I HAVE TRIED PREMIUM FUEL NOTHING HELPS. THIS IS MY DAUGHTERS FIRST CAR AND I AM AFRAID FOR HER LIFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816633December 28, 2015
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING ON A MAJOR ROAD AT SPEEDS OF 50MPH WHEN CAR LOST ALL POWER TO THE WHEELS AND TRANSMISSION SLIPPED. I WAS LEAVING A MALL PARKING LOT AND ACCELERATING WHEN THE CAR JERKED DANGEROUSLY AND STOPPED ACCELERATING CAUSING ME TO LOOSE SPEED AND CONTROL OF THE VEHICLE. PROBABLE CAUSE: TRANSMISSION FAILURE OR DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809761December 11, 2015
POWER TRAIN
I PURCHASED MY CAR WITH 12 MILES ON IT.THE TRANSMISSION SHUDDERED AND LAGGED FROM STARTING POINT.COUPLE WEEKS AFTER I BOUGHT IT, I WAS DOING 70 ON THE FREEWAY,IT DOWN SHIFTED TO 4TH GEAR.THE TRANS WAS IN D AND 4TH AT THE SAME TIME.I CALLED FORD AND THEY SAID TO HAVE IT TOWED,IT MAY NOT BE SAFE TO DRIVE.WAS TOLD BY THE DEALERSHIP IT WAS A FAULTY BATTERY,THEY REPLACED IT.THE TRANS CONT TO SHUDDER FROM STARTING, AND LAGS BETWEEN GEARS.A MONTH LATER,I WAS AT A STOP LIGHT AND THE TRANS SHOWED IT WAS IN D, BUT FIRST GEAR STARTED FLASHING.I TOOK VIDEO OF IT.I TOOK IT TO DEALERSHIP AFTER CALLING FORD.THE DEALERSHIP RECALIBRATED THE TRANS.THE TRANS CONT TO SHUDDER AND LAG,I CALLED FORD FOR THE 3RD TIME.I WAS TOLD BY THE AREA MANAGER THAT THIS IS NORMAL FOR THIS TRANS.I LET HER KNOW THAT I FEEL UNSAFE IN A VEHICLE WHERE THE TRAN SHUDDERS AND LAGS.SHE STATED TAKE IT TO THE DEALERSHIP AND SHE WOULD PUT IN A FOR A "GOOD FAITH VEHICLE EXCHANGE".I TOOK IT TO THE DEALERSHIP,THEY REPLACED THE TRANS MODULE.STILL HAVING THE SAME ISSUES.CALLED FORD TO FIND OUT STATUS ON MY EXCHANGE (I LET HER KNOW I WASN'T LOOKING FOR AN UPGRADE, I WANTED THE SAME CAR IN A MANUAL,WHICH IS A DOWN GRADE) WAS TOLD IT WAS DENIED.I ASKED FOR A REASON,THEY WOULD NOT GIVE ME ONE.I ASKED FOR HER SUPERVISOR.SHE CALLED ME AND STATED REQUEST WAS REVIEWED AND IT STANDS.I ASKED WHY IT DENIED, AND WHAT THEY CHECK WHEN MAKING DECISION.SHE STATED COULD NOT GIVE ME ANY INFORMATION BECAUSE ITS PROPRIETARY.SHE SAID I SHOULD HAVE BEEN ADVISED BY THE DEALERSHIP THAT THE TRANS WOULD REACT THAT WAY.SHE ALSO TOLD TO TAKE IT BACK TO WHERE I BOUGHT IT,SEE IF THEY WILL TAKE IT AS A TRADE ON SOMETHING ELSE.THE DEALERSHIP WE BOUGHT IT IS 6 HOUR DRIVE,THERE IS SNOW IN THE MOUNTAINS THAT WE WOULD HAVE TO CROSS.CAR CURRENTLY HAS 5300 MILES ON IT.FIRST TIME WAS 2088 MILES, OCT 15.2ND TIME 3095 MILES,NOV 11,3RD TIME 5158 MILES, DEC 7.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807667December 1, 2015
AIR BAGS
FRONTAL IMPACT, KNEE AIRBAG DEPLOYED, STEERING WHEEL AIRBAG DID NOT. CONTACTED STEERING WHEEL. VEHICLE IN MOTION, HIGHWAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10794623November 18, 2015
POWER TRAIN
EVER SINCE I BOUGHT THE CAR I THOUGHT THERE WAS SOMETHING WRONG WITH THE TRANSMISSION, BUT IT BEING A NEW CAR AND A NEW SYSTEM WE THOUGHT THAT MAYBE THIS IS JUST HOW THE CAR WORKS.. FAST FORWARD TO AROUND 20K MILES MY CAR NOW NEEDS A NEW CLUTCH.. IT WILL NOT SHIFT PROPERLY IT WILL SHUTTER, IT WILL STALL IT MAKES GRINDING NOISE WHILE INCREASING SPEEDS AND SHIFTING.. THIS CAR IS NOT SAFE AND I DON'T DEL COMFORTABLE DRIVING IT OR PUTTING MY KIDS IN IT, THE DEALERSHIP TOLD ME IT WILL TAKE 4-6 WEEKS FOR MY NEW CLUTCH TO ARRIVE BUT IT'S OK TO DRIVE MY CAR IT WON'T CAUSE ISSUES UNLESS IT STARTS TO STALL.. IF THIS CAR WAS TO STALL WHILE ON A FREEWAY OR OR GOING AT FAST SPEEDS THIS COULD CAUSE AN ACCIDENT AND PUT MINE AND MY CHILDREN'S LIFE IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790148November 13, 2015
ENGINE, UNKNOWN OR OTHER
I BOUGHT THIS CAR LESS THAN 6 MOS. AGO. IT HAS HAD 2 RECALLS SO FAR. THE TRANSMISSION HAS A PROBLEM. IT JUMPS AND ACTS LIKE IT IS GOING TO DIE. TWICE WHEN I HAVE STARTED IT THERE WAS A KNOCKING LIKE THE ENGINE HAD SOMETHING WRONG. WHEN I CHANGED THE GEAR THE KNOCKING QUIT. WHEN I RUN THE HEATER THERE IS A BURNING SMELL. I TOOK IT IN AND TOLD THEM I WAS AFRAID TO DRIVE IT AND THEY DID THE RECALLS THEN TOLD ME THEY COULDN'T MAKE IT DO THE OTHER THINGS I HAD MENTIONED. I ASK THEM TO PUT ME IN SOMETHING ELSE AND THEY SAID I WOULD HAVE TO PAY $400.00-$500.00 A MONTH PAYMENT. I BELIEVE FORD KNEW OF THIS PROBLEM BUT CONTINUES TO SELL THEM SO WHEN PEOPLE COMPLAIN THEY CAN CHARGE THEM MORE MONEY. I AM A 55 YEAR OLD WOMAN THAT DRIVES 120 MILES A DAY BACK AND FORTH TO WORK. WHEN I GET OFF WORK I DRIVE HOME IN THE DARK. I AM AFRAID TO DRIVE THIS CAR!!! FORD WON'T DO ANYTHING ABOUT IT! SOMEONE IS GOING TO GET KILLED IN THIS CAR BECAUSE OF THE ENGINE HESITATION. I PICKED IT UP AND NOW IT IS WORSE! WHEN I TURN THE CORNER IT DOES THAT JERKING THING NOW LIKE IT IS GOING TO DIE. I HOPE YOU CAN HELP PROTECT CONSUMERS . THE JERKING HAPPENS WHEN YOU ARE DRIVING, TAKING OFF AND NOW EVEN WHEN YOU ARE TURNING. THE KNOCKING NOISE THE FIRST TIME WAS WHEN I WAS BACKING UP AND THE SECOND TIME WAS WHEN IT WAS IN PARK AND I HAD JUST STARTED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789900November 12, 2015
STEERING
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND BECAME VERY DIFFICULT TO DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789203November 9, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE ACCELERATING FROM A STOP AT 10 MPH, THE VEHICLE JERKED BEFORE MOVING FORWARD. WHILE AT A STOP ON AN INCLINE AND ATTEMPTING TO ACCELERATE, THE VEHICLE ROLLED BACKWARDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788511November 5, 2015
WHEELS
11/4/15 MY WIFE WHILE DRIVING IN HER WORK PARKING LOT AT A SPEED OF APPROXIMATELY 10 MPH EXPERIENCED A TIRE BLOWOUT ON THE LEFT FRONT TIRE. THE BLOWOUT CAUSED A SMALL TEAR IN THE TIRE AT THE SEAM WHERE THE SIDEWALL JOINS THE TREAD. WE COULD FIND NO EVIDENCE OF ANYTHING OTHER THAN A DEFECT IN THE TIRE WHICH COULD HAVE ATTRIBUTED TO THE BLOWOUT. IT WAS ACCOMPANIED BY A LOUD NOISE AND IMMEDIATELY LOSING ALL AIR PRESSURE IN THE TIRE. THE TIRE IS A CONTINENTAL CONTIPRO CONTACT SIZE 215/55 R 16 93H | DOT NUMBER CNB3 WBPC 0615.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785928October 26, 2015
POWER TRAIN
TL* THE CONTACT RENTED A 2015 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS PLACED IN PARK WITH THE ENGINE OFF AND THE KEY IN THE IGNITION. THE CONTACT EXITED THE VEHICLE AND TWO PASSENGERS REMAINED IN THE VEHICLE. THE VEHICLE INDEPENDENTLY ROLLED BACKWARDS AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,650.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10783697October 20, 2015
FUEL/PROPULSION SYSTEM
ON 2 OCCASSIONS WITH THE DASH INDICATOR INDICATING AVAILABLE BATTERY POWER, THE VEHICLE HAS SHUT DOWN SUDDENLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766288September 20, 2015
POWER TRAIN
2015 FORD FOCUS HAS THE OPTIONAL POWERSHIFT SIX SPEED AUTOMATIC TRANSMISSION. WHEN SLOWLY STARTING FROM LOW SPEED 20 MPH WITH LIGHT THROTTLE, THE ENGINE REVS TO 6000 RPM AND THE VEHICLE BARELY MOVES.THIS CREATES A HAZARDOUS CONDITION AND HAS RESULTED IN NEAR MISSES. I HAVE ALSO OBSERVED THIS AT FREEWAY SPEEDS WHERE THE SUDDENLY LOSES SPEED, BUT THE ENGINE IS STILL AT HIGH RPM (AGAINST THE REV LIMITER). ONLY BY MANUALLY SHIFTING THE TRANSMISSION INTO NEUTRAL AND THEN BACK TO DRIVE, CAN VEHICLE SPEED BE RETURNED.THE VEHICLE HAS BEEN TAKEN INTO THE DEALERSHIP THREE TIMES AND THE TRANSMISSION COMPUTER HAS BEEN RE-FLASHED TWICE. FORD ENGINEERING HAS BEEN CONTACTED BY DEALER AND THEY HAVE NO SOLUTION. A DATA LOGGER FROM THE DEALERSHIP HAS BEEN USED TO RECORD THREE INSTANTS THAT HAVE OCCURRED. THIS IS AN EXTREMELY DANGEROUS CONDITION AND MAKES THE THE VEHICLE UNSAFE TO BE DRIVEN. IT WILL ONLY BE A MATTER OF TIME BEFORE A SERIOUS ACCIDENT OCCURS. BECAUSE OF THIS CONDITION, WE ARE USING ANOTHER VEHICLE FOR TRANSPORTATION UNTIL THIS CONDITION CAN BE CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763730September 14, 2015
WHEELS, STEERING
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 26 MPH, THE STEERING WHEEL SEIZED AND THE PASSENGER SIDE WHEELS MADE AN ABNORMAL NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 216,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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