Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11231172July 11, 2019
POWER TRAIN
AUTOMATIC TRANSMISSION MAKES RATTLING NOISES WHEN STARTING AND STOPPING. IT HESITATES WHEN IT TRIES TO DOWNSHIFT AND LURCHES WHEN IT GETS TO THE RIGHT GEAR. IT WILL STAY IN A HIGHER EAR FOR TOO LONG CAUSING THE ENGINE TO STRAIN. THE DEALERSHIP SAYS IT IS NORMAL AND CAN'T BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230679July 10, 2019
FUEL/PROPULSION SYSTEM
AT TIMES WHEN STARTING OFF THERE IS A SEVERE HESITATION. WE HAVE TO KEEP THE FUEL TANK MORE THAN HALF FULL AT ALL TIMES. WE RECEIVED A RECALL NOTICE FROM FORD BUT THEY STATED OUR VIN WASN'T LISTED ON THE RECALL SO THEY WOULD NOT FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230734July 10, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
AFTER THE ORIGINAL RECALL TO REPAIR THE STUCK CANISTER PURGE VALVE MY VEHICLES FUEL GAUGE IS NOT ACCURATE I RUN OUT OF GAS AT 1/4 TANK OR 135 MILES TO EMPTY. WHEN FILLING UP ON FUEL MY VEHICLE WILL NOT START PROPERLY WHEN ATTEMPTING TO START THE VEHICLE AFTER REFILLING THE FUEL TANK TO FULL. THIS IS NOT A ONE TIME ISSUE THIS IS A ONGOING ISSUE THAT HAPPENS MANY TIMES A MONTH. TRANSMISSION IS JERKING AND MAKES NOISE AND THE DEALER TELLS ME THIS IS NORMAL WHEN I KNOW IT IS NOT. FORD HAS TOLD THE DEALERSHIPS TO TELL OWNERS OF THIS VEHICLE IT IS NORMAL SO THEY ARE FORCE TO LIE PER COMPANY INSTRUCTIONS. THIS VEHICLE AND ALL OTHER LIKE IT SHOULD BE SENT TO THE DEALERS FOR BUY BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230825July 10, 2019
FUEL/PROPULSION SYSTEM
MY CAR SOMETIMES REFUSES TO ACCELERATE WHEN TAKING OFF. I RECEIVED A RECALL LETTER FROM FORD BUT THE DEALER REFUSES TO REPAIR MY VEHICLE. CLAIMS IT IS NOT INCLUDED ON THE RECALL LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229644July 5, 2019
STEERING
WENT TO START CAR IN DRIVEWAY, RECEIVED A STEERING ASSIST FAULT. TURNED CAR OFF FOR 30 SECONDS STARTED CAR AGAIN WITH NO FAULT, WAS ABLE TO DRIVE CAR HOME. NEXT DAY TRIED TO START CAR IN DRIVEWAY, SAME FAULT (STEERING ASSIST FAULT) VEHICLE HAD LOST ALL POWER STEERING. IF THIS HAD HAPPENED WHEN MY 17 YR OLD DAUGHTER WAS ACTUALLY DRIVING, WHEN THIS FAULT OCCURRED, IT COULD OF CAUSED A VERY SERIOUS ACCIDENT AS MY DAUGHTER WAS UNABLE TO TURN THE WHEEL WITHOUT THE ELECTRONIC STEERING ASSIST. CALLED DEALER SAID I COULD BRING IT IN A WEEK (THEIR FIRST APPT). CALLED FORD CORPORATE RECEIVED CASE # CAS21959134. I'VE RESEARCHED AND SEEN THIS TO BE A LONG TIME PROBLEM WITH THE ELECTRONIC STEERING ASSIST IN FORD FOCUS CARS. THIS VEHICLE HAS ONLY 33627 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229471July 4, 2019
POWER TRAIN
I HAVE FORD FOCUS SE TRIM 2016. IWAS DRIVING AS NORMAL WITH 30MPH SPEED AND SUDDENLY RPM RAISES TO 4000 RPM THE TRANSMISSION WAS ON D POSITION BUT CAR WON'T DRIVE FORWARD, A MESSAGE APPEARS ON SCREEN ' TRANSMISSION FAULT STOP SAFETY ' I STOPPED THE CAR AND TURN IT OFF THE TURN IT ON AGAIN TRIED TO USE REVERSE R BUT IT'S NOT WORKING AND D IS NOT WORKING AND KEEPS SHOWING ME THIS NOTIFICATION ABOUT ' TRANSMISSION FAULT STOP SAFTY' & ' TRANSMISSION OVERHEATED..' THE CAR HAS ONLY 40000 KM SO I TOOK IT TO THE AUTHORIZED DEALER IN IRAQ ' AL KASID ' THEY CHECKED IT AND TOLD ME THAT THERE IS A PROBLEM IN THE CLUTCH AND BALL BEARINGS OF THE DCT AND IT'S NOT COVERED BY THE COMPANY AND YOU HAVE TO PAY FOR REPAIRS BUT I KNOW THAT FORD DONE SOME RECALLS FOR THE FORD FOCUS WITH DCT TRANSMISSION (POWERSHIFT) BUT THEY SAID YOU CAR IS NOT INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228310June 28, 2019
ENGINE
RECEIVED A RECALL NOTICE IN DECEMBER OF 2018 FOR THE ENGINE, AND IT STATES IN MY LETTER THAT I DO NOT NEED TO DO ANYTHING, EXCEPT WAIT FOR A CALL/LETTER FROM MY DEALER SAYING THEY HAVE THE PARTS. SINCE IT IS GOING ON 7 MONTHS, AND I KNOW SOMEONE ELSE WHO HAS THIS CAR WHO GOT HIS FIXED IN FEBRUARY, I CAN ONLY ASSUME MY DEALER HAS DECIDED TO NOT SERVICE MY SAFETY RECALL, SINCE THEY ARE PROBABLY UPSET FROM TRYING TO TAKE MONEY FROM ME IN THE PAST AND GETTING REPORTED TO THE BETTER BUSINESS BUREAU. I'D LIKE AN APPOINTMENT TO GET MY CAR SERVICED, AND I WOULD LIKE IT TO NOT BE AT TOWNSEND FORD. THERE IS A LOCATION IN AYER I CAN GET TO. THIS IS 7 MONTHS NOW THAT MY ENGINE RECALL HAS BEEN IGNORED, AND IT STATES IN THE LETTER I DO NOT HAVE TO TAKE ANY ACTION, YET HERE I AM. GOOD LOOKS TOWNSEND FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222506June 25, 2019
STEERING
TURNED VEHICLE ON, THERE WAS NO POWER STEERING. TURNED VEHICLE OFF AND TURNED IT BACK ON. STILL, STEERING WHEEL FELT LIKE IT WAS LOCKED. THANKFULLY WE WEREN'T DRIVING. WITH MUCH DIFFICULTY, WAS ABLE TO GET VEHICLE DOWN THE STREET TO FORD DEALERSHIP. FORD SAYS COMPLETE REPLACEMENT OF POWER STEERING UNIT IS REQUIRED TO FIX THE PROBLEM. 35K MILES ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222288June 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE IN THE LEFT LANE AND VEERED QUICKLY TO THE RIGHT LANE, CRASHED INTO ANOTHER VEHICLE, CRASHED INTO A MEDIAN, ROLLED OVER MORE THAN ONCE AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED HEAD INJURY, MUSCLE SPASMS AND FURTHER MEDICAL TREATMENT WAS REQUIRED. THE HIGHWAY PATROL TOWED THE VEHICLE TO A YARD. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH. A DEALER HAD NOT DIAGNOSED THE CAUSE OF THE FAILURE AND WHY THE AIR BAGS FAILED TO DEPLOY. THE MANUFACTURER WAS NOTIFIED OF THE CRASH AND THE CONTACT WAS WAITING FOR A RESPONSE TO DETERMINE IF THEY MAY INVESTIGATE THE CAUSE OF THE CRASH AND THE NON-AIR BAG DEPLOYMENT. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11221935June 22, 2019
POWER TRAIN
THE TRANSMISSION SPUTTERS AND SHAKES AND MAKES A GRINDING NOISE. I AM FEARFUL THAT IT IS GOING TO FAIL AND CAUSE A SEVERE ACCIDENT INJURING MYSELF OR SOMEONE ELSE. THIS IS A ONGOING PROBLEM. THE DEALER SAID THIS IS NORMAL FOR THIS CAR. I FIRST TOOK IT IN AROUND 17,000 MILES. IT IS ONLY GETTING WORSE. THE DEALER INITIALLY TOLD ME THAT FORD WAS AWARE OF THIS PROBLEM AND WOULD FIX IT. NOW THEY WILL NOT HONOR THERE WORD AND SAY IT IS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221625June 21, 2019
ELECTRONIC STABILITY CONTROL (ESC), WHEELS, UNKNOWN OR OTHER
MY VEHICLE MAKES A GRINDING SOUND LIKE TGE FLOOR IS GOING TO FALL OUT , MY GAS TELL ME IM 50 MILES UNTILL EMPTY AND I RUN OUT ALSO WHEN I TURN MY CAR MAKES A LIKE A SCRECH SOUND AND ALSO SHAKES AT THE SAME TIME. MY CAR IS GETTING DO HOT ITS MELTING THR PLASTIC AND TIRE COVERS TO WHERE ITS RUBBING ON MY TIRES. MY VEHICLE DOES NOT WANT TO CATCH SPPED SEEMS LIKE IT WANTS TO DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221670June 21, 2019
FUEL/PROPULSION SYSTEM
THIS IS IN REGARDS TO THE RECALL ON THE STUCK CANISTER PURGE VALVE (CPV) WITHIN THE FUEL VAPOR SYSTEM (MANUFACTURER RECALL NUMBER18S32 NHTSA RECALL NUMBER18V735). THERE IS STILL NO RESOLUTION AND MY CAR HAS STALL MULTIPLE TIMES WHILE DRIVING. IT IS ONLY A MATTER OF TIME BEFORE AN ACCIDENT OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221076June 18, 2019
UNKNOWN OR OTHER
VEHICLE STALLS EVERY TIME I ACCELERATE FROM A STOP. IT'S ALMOST AS IF IT STUTTERS OR DRAGS AND THEN FINALLY TAKES OFF. THIS HAPPENS EVERY TIME I DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220891June 18, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT SHE DID NOT RECEIVE A SECOND NOTICE REGARDING PART AVAILABILITY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220445June 16, 2019
POWER TRAIN
TRANSMISSION/CLUTCH IS EASILY HEATED AND STARTS TO GRIND WHEN WITHIN LOW GEAR (10-30 MPH). WHEN ITS COOL IT OPERATES NORMALLY. IT FEELS AS THE ENTIRE CAR WANTS TO STALLS COMPLETELY, THE CAR SHAKES UNCONTROLLABLY. EVEN THE HANDLING IS SUFFERING WHILE THIS HAPPENS. I REPORTED THIS ISSUE TO MY FORD DEALER AND FORD CORPORATION. THE DEALER SAID IT WAS NORMAL, WHICH I KNOW IT ISN'T. AND THE FORD CORPORATION HASN'T RESPONDED TO ANY OF MY CONTACT ATTEMPTS OVER THE LAST 8 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218572June 7, 2019
FUEL/PROPULSION SYSTEM
NOTIFIED OF RECALL (NHTSA RECALL 18V-735) BY FORD ON DEC. 10, 2018, THAT PARTS WOULD BE AVAILABLE IN FIRST QUARTER OF 2019, BUT I HAVE YET TO BE NOTIFIED THAT THE PARTS ARE AVAILABLE, AND SO I AM STILL DRIVING AN APPARENTLY DANGEROUS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217110May 31, 2019
POWER TRAIN, UNKNOWN OR OTHER
MAY 30 2019 MY CAR CUT OFF FROM DRIVING IN THE OF THE MIDDLE OF THE HIGHWAY CALL ROAD SIDE TOLD I'M STUCK IN MIDDLE OF THE HIGHWAY CAN'T MOVE, THEY'LL BE A HOUR, TOW DIRECTLY TO THE DEALER WHERE I BROUGHT IT AND GET CAR SERVICE THEY FOUND ITS THE CLUTCH HAD IT FIX ALREADY MAYBE A YEAR AGO, I PURCHASE PREMIUM CARE WARRANTY ASK TO A SAFE VEHICLE UNTIL THEY CAN FIX MY THAT IT WAS ON BACK ORDERED TWO WEEKS GIVE BACK MY NOT FIX TOLD ME IT'S SAFE DRIVE I FEEL IS UNFAIR. ALSO THERE'S A LAWSUIT ABOUT PROBLEMS WITH FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210841May 30, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
SINCE I PURCHASED MY 2016 FORD FOCUS SE THE AUTOMATIC TRANSMISSION HAS BEEN SLIPPING, STUTTERING AND HIGH RPMS DURING GEAR CHANGES BUT WILL NOT ACCELERATE PROPERLY. I WAS ATTEMPTING TO MERGE FROM AN ON-RAMP ONTO A MAJOR HIGHWAY AND UPON ATTEMPTING TO ACCELERATE TO MERGE THE RPMS WERE VERY HIGH BUT THE CAR WOULD NOT ACCELERATE. AT THIS POINT I AM ON THE HIGHWAY WITH TRAFFIC GAINING AT AN ALARMING RATE WHICH CAUSED ANOTHER VEHICLE TO SWERVE TO AVOID HITTING ME FROM BEHIND. THIS IS NOT MY FIRST ENCOUNTER WITH THIS ISSUE BUT THE FIRST TIME I ACTUALLY FELT I WAS IN A LIFE THREATENING SITUATION. THIS ALSO AFFECTS MY FUEL ECONOMY WHICH IS A NOMINAL ISSUE AS COMPARED TO THE FACT I NO LONGER FEEL SAFE WITH MY TWO CHILDREN IN THE VEHICLE. STEP UP FORD BEFORE THERE ARE MAJOR ACCIDENTS DUE TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210715May 29, 2019
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND SHUT OFF. THE CONTACT STATED THAT THE FUEL GAUGE INDICATED THERE WAS A QUARTER TANK OF FUEL LEFT; HOWEVER, IT WAS COMPLETELY EMPTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208892May 21, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
PURCHASED VEHICLE IN AUG 2018. VEHICLE HAS STALL ON ME 4 TIMES SINCE I HAD IT ALSO, WENT TO THE FORD HOMESTEAD DEALER FOR RECALL ISSUES BUT CAR SEEM TO STILL STALL. ENDED UP TAKING THE VEHICLE ON 05/17/19 FOR AN OIL CHANGE AND DIAGNOSTIC DUE TO THE CHECK ENGINE CAME ON AND VEHICLE WAS TAKEN TO PEP BOYS AND WAS THERE ALL WEEKEND. NOW I THOUGHT THE REPAIR WAS FIXED AND THE WAS RETURNED TO ME ON 05/19/19 WHICH THE CHECK ENGINE LIGHT CAME BACK ON. SO NOW THE CARE CONTINUE TO STALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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