Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11144811November 1, 2018
STEERING
WHILE DRIVING TO WORK ON A CITY STREET MY CAR JUST QUIT ON ME THE DASH INDICATED STEERING WHEEL DEFAULT, I STARTED THE CAR UP HAD NO PROBLEMS SINCE FOUR WEEKS AGO HE DID THE SAME THING MY CAR HAD 77,767 MILES AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144484October 31, 2018
STEERING
RACK AND PINION PARTS GIVE OUT AT 60,000 MILES RESULTING IN POWER STEERING FAILURE. GAVE OUT WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144255October 30, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
INITIALLY, ONCE VEHICLE IS STARTED AND RADIO IS TURNED ON, CRACKLING SOUNDS ARE HEARD ACROSS ENTIRE DASH OF CAR. RADIO STOPS WORKING. SOME DAYS RADIO WORKS, OTHER DAYS LONG STRETCHES OF CRACKLING AND THEN RADIO STOPS. RECENTLY, RADIO DOES NOT WORK AT ALL. WHEN BACK DOOR IS OPENED, SPEAKER IN REAR DRIVER DOOR CRACKLES AND SOUND IS HEARD ALL THE WAY TO THE FRONT DRIVER DOOR AND ACROSS DASH TO THE RADIO. RADIO HAS STOPPED WORKING ALTOGETHER. CANNOT BE TURNED OFF (APPEARS TO BE ON EVEN THOUGH NOT WORKING). EVENTS OCCURRED OVER 2 WEEK PERIOD. NO DIFFICULTY WITH TRANSMISSION, OPERATION OR DASHBOARD. LAST EVENT WITH CRACKLING OCCURRED AS REAR DRIVER SIDE DOOR WAS OPENED TO PUT ITEMS IN BACK SEAT. CAR NOT RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143765October 29, 2018
ENGINE, STEERING, UNKNOWN OR OTHER
HILL START ASSIST LIGHT UNAVAILABLE LIGHT AND SKID LIGHT CAME ON. CAR JOLTS IN IT'S OWN DIRECTION ALL OF A SUDDEN. CLUTCH PROBLEM ALSO. CAR ISN'T DRIVING PROPERLY OR SHIFTING IN GEARS PROPERLY. DRIVING CAR ON STREET. WHEN TURNING CAR WANTS TO GO IN IT'S OWN DIRECTION. SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143494October 28, 2018
AIR BAGS
AIRBAG DID NOT INFLATE WHEN MY SON HAD AN ACCIDENT THE AIRBAG DEPLOYED BUT DID NOT INFLATE HE WENT INTO THE BACK OF ANOTHER VEHICLE ON HIGHWAY 40 ON OCTOBER 12
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11142844October 26, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR SHUDDERS AT VARYING SEVERITIES--SOMETIMES MORE MILD THAN OTHERS, MOSTLY SEVERE OTHERWISE DURING ACCELRATION, AND VARIOUS MOMENTS WHILE DRIVING, AND DURING THE ENTIRE PROCESS OF TURNING. I HAVE BROUGHT MY VEHICLE TO GEORGE WALL FORD LINCOLN IN SHREWSBURY NJ TWICE FOR THIS SPECIFIC ISSUE. FIRST TIME THEY UPDATED A MODULE AND IT HELPED FOR ABOUT A WEEK. THEN THE PROBLEM RETURNED. SECOND TIME THEY HAD IT EVEN LONGER, AND UPON PICK UP I WAS TOLD THAT THE CAR WAS ACTING 'WITHIN SPEC', AND DOING 'WHAT IT IS DESIGNED TO DO,' SO NO FIX WAS MADE. CAR CONTINUES TO SHUDDER SEVERELY. TRANSMISSION IS TECHNICALLY MANUAL, DESPITE BEING AN AUTOMATIC, AND THE COMPUTER DOES THE SHIFTING. THAT IS WHAT I WAS TOLD. HOWEVER, IF THAT IS THE CASE, THEN THIS CAR DRIVES MANUAL TERRIBLY. I CONTACTED FORD CUSTOMER SUPPORT CHAT AND WAS TOLD I DO NOT QUALIFY FOR BUYBACK BECAUSE OF CAR'S AGE/MILEAGE. CARE IS UNDER 50K MILES, AND I BOUGHT THE CAR CERTIFIED PREOWNED NOVEMBER 2017, JUST UNDER A YEAR AGO. I WAS NOT INFORMED OF ANY RECALLS, OR THE TRANSMISSION'S BEHAVIOR UPON LOOKING, BUYING, AND PAYING FOR THE CAR IN FULL ALL IN ONE EVENING. I HAVE JUST SENT A LENGHTLY LETTER TO FORD CUSTOMER RELATIONSHIPS THIS WEEK. AWAITING RESPONSE. MAY FILE LEMON LAW IF SITUATION IS NOT HANDLED PROPERLY. I HAVE BEEN TOLD MY CAR'S ISSUE IS NOT SAFETY RELATED SO IT IS NOT DIRE, HOWEVER DURING INCLEMENT WEATHER, OR WHEN GOING THROUGH TURNS, OR SIMPLY STARTING MY CAR GENTLY AT LIGHTS HAS BECOME AN ISSUE, AND I HAVE NEARLY BEEN REAR ENDED MANY TIMES. EVENTUALLY I WILL NOT BE SO LUCKY AS TO ESCAPE YET ANOTHER NEAR-ACCIDENT. SOON, I CAN ONLY IMAGINE, I WILL MOST LIKELY HAVE A CAR COME CRASHING INTO MY REAR END BECAUSE OF FAILED AND SHUDDERING ACCELRATION DUE TO THE SHODDY TRANSMISSION CLUTCH SHUDDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142889October 26, 2018
FUEL/PROPULSION SYSTEM
AFTER FUELING UP A FEW WEEKS AGO, AND STARTING MY CAR RIGHT AFTER, CAR WOULD NOT TURN OVER. WOULD STALL IMMEDIATELY. ONLY COULD START CAR IF I GAVE IT GAS WHEN TURNING IT OVER. THEN, WHEN IDLING AT A STOP, RPM'S WOULD BOTTOM OUT TO WELL UNDER WHERE IT SHOULD (500 OR LESS RPM). CAR SHAKES AND RATTLES AT IDLE. CAR ALSO WILL STALL WHEN SLOWING DOWN TO A STOP. MY CAR HAS STALLED SEVERAL TIMES IN THE PAST 2 WEEKS. SOMETIMES AT A COMPLETE STOP, OTHER TIMES IT HAS STALLED WHILE IN MOTION (INCLUDING 1 STALL IN AN INTERSECTION THAT NEARLY CAUSED ME TO BE HIT) CHECK ENGINE LIGHT IS ON. GOT CODE P144A (PURGE VALVE ISSUE, WITH EVAP LEAK). REPLACED MY VAPOR CANISTER PURGE SOLENOID PER THE CHECK ENGINE CODE. CAR IS STILL HAVING ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143055October 26, 2018
UNKNOWN OR OTHER
POWER STEERING GOING OUT WITH NO WARNING. IT WAS STATIONARY AT THE TIME.I STOPPED FOR COFFEE ON ANY TO WORK. AFTER TURNING IT OFF AND RESTARTING IT SEVERAL TIMES IT RETURNED TO NORMAL. WHEN I TOOK IT IN TO HAVE IT CHECKED. I WAS TOLD NOTHING WRONG. THIS HAS HAPPENED SEVERAL TIMES SINCE THE FIRST OCCURANCE. ALWAYS STATIONARY AND OR AT A RED LIGHT. I HAVE TAKEN IT IN AND SAME RESULT.IT NEEDS TO BE BROUGHT IN WHEN THE PROBLEM ACURES. THE STEERING IS ELECTRIC THEREFORE THE NEED FOR FLUID ISN'T A FIX OR CURE. WHEN THIS HAPPENS IT'S NOT IMPOSSIBLE TO CONTROL BUT VERY DIFFICULT TO DO SO. THIS IS A CAN BE A DANGEROUS PROBLEM WHEN ON A HWY GOING 65 OR 70 MPH. IN CLOSING LET ME STATE THAT I AM STILL WAITING FOR THE LAST RECALL TO BE FIXED. I RECEIVED A LETTER OVER 2 YEARS AGO. RECEIVED ONE CALL FROM AKINS FORD LETTING ME KNOW THEY WERE SHORT ON PARTS AND THEY HAVEN'T COME ACROSS ANY PROBLEMS WITH ANY THAT WERE FIXED AND I WOULD BE CALLED WHEN A OPENING WAS AVAILABLE FOR MY VEHICLE TO BE FIXED. TO DATE NO CALLS FROM THEM WHEN I CALLED TO ASKED ABOUT IT THE PERSON OR PERSONS HANDLING THE RECALL DOESN'T REACH OUT TO ME ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141739October 22, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN, STEERING
MANY PEOPLE ARE AWARE OF THE TRANSMISSION CONTROL MODULE PROBLEM WITH THE 2013 FORD FOCUS THAT HAS BEEN RECALLED. HOWEVER, I HAVE HAD ANOTHER PROBLEM WITH MY FORD FOCUS THAT I RESEARCHED AND FOUND THAT MANY MORE PEOPLE ARE HAVING THE SAME OR SIMILAR PROBLEM WITH THEIR FUEL TANK COLLAPSING AND NEEDING TO REPLACE MOST OF THE COMPONENTS IN THE ENTIRE FUEL SYSTEM. I HAD THE PURGE VALVE REPLACED AS AN OUT OF POCKET EXPENSE AS MY EXTENDED WARRANTY HAS EXPIRED, HOPING THIS WOULD FIX THE PROBLEM. I WAS INFORMED BY THE MECHANIC THAT TO FIX MY CAR COMPLETELY, IT WOULD MOST LIKELY NEED A NEW FUEL TANK, FUEL PUMP, FUEL FILTER, FUEL LINE AND OF COURSE THE PURGE VALVE ( WHICH I HAD REPLACED ). MY CAR IS ONLY 5 YEARS OLD AND I DO NOT KNOW HOW OR WHY I NEED TO REPLACE THE ENTIRE FUEL SYSTEM. I HAVE SEEN MANY POSTS DESCRIBING THE SAME SITUATION ON CARCOMPLAINTS.COM AND KNOW OF SOMEONE LOCALLY WHO I KNOW PERSONALLY WHO HAS THE EXACT SAME PROBLEM WITH THEIR 2013 FORD FOCUS. WHEN DRIVING, MY ENGINE WILL SHUT OFF COMPLETELY. FROM TIME TO TIME, MY OIL LIGHT WILL COME ON AS MY ENGINE STALLS OUT AND TRIES TO 'DIE' AND I CAN PRESS THE GAS TO 'REVIVE' THE ENGINE AND KEEP IT FROM SHUTTING OFF. THIS REPAIR OF THE FUEL SYSTEM WAS ESTIMATED TO COST $2,000 TO REPAIR AND I JUST DON'T HAVE IT. I LISTED MY CAR ONLINE FOR $5,400 AS IS AND HAVE NO ONE INTERESTED IN IT AT THAT PRICE AFTER I'VE INVESTED NEARLY $20,000 IN THIS CAR IN THE 4 YEARS I'VE BEEN MAKING PAYMENTS, MAINTENANCE AND REPAIRS ON IT. I'VE ALSO HAD THE POWER STEERING REPLACED ON THIS VEHICLE WHEN I HAD AROUND 80,000 MILES ON IT. THE POWER STEERING FAILED WHILE IN MOTION AND ALMOST CAUSED AN ACCIDENT. THIS PARTICULAR VEHICLE IS A DANGEROUS ONE. BUYER BEWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141863October 22, 2018
STEERING:COLUMN
TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING APPROXIMATELY 50 MPH AND ATTEMPTING TO TURN LEFT, THE STEERING ABILITY SEIZED AND THE VEHICLE KEPT GOING STRAIGHT. THE CONTACT DROVE OVER A SIDEWALK AND THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141866October 22, 2018
FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER
MY WIFE RAN OUT OF GAS ON THE HIGHWAY, AT HIGHWAY SPEED, WHEN THE GAUGE SAID SHE HAD MANY MORE MILES TO GO UNTIL EMPTY. SHE DID NOT EXPECT TO RUN OUT OF FUEL AND DOING SO CAUSED A GREAT RISK OF PERSON AL INJURY AND EVEN GREATER INCONVENIENCE. THE DEALER MAY WANT TO CHARGE MONEY TO FIX A PROBLEM THAT IS MOST LIKELY THE SAME PARTS THAT I HAVE HEARD ARE ON RECALL FOR THE 2012 FOCUS. THERE ALSO SEEMS TO BE A WIRING ISSUE WITH THE WIPER SYSTEM. IT WAS DISCOVERED TO NOT BE WORKING ONE DAY WHEN I WENT TO USE THE WIPER WASHER FLUID TO CLEAN THE WINDSHIELD. THERE WAS NO FUSE PROBLEMS OR WARNINGS THAT THING MIGHT BE A PROBLEM. THIS IS ALSO MOST LIKELY A RECURRING MODEL YEAR ISSUE THAT HAS NOT BEEN FIXED BUT ALSO HAS NOT BEEN RECALLED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141926October 22, 2018
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND FAILED TO MOVE. WHEN THE CONTACT TURNED THE VEHICLE OFF AND ON, THE STEERING RETURNED TO NORMAL. THE POWER STEERING ASSIST INDICATOR DISPLAYED ON THE INSTRUMENT PANEL. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141693October 21, 2018
POWER TRAIN
TRANSMISSION SHIFTING ISSUES. THIS TRANSMISSION STARTED ACTING UP AND STAYING IN FIRST GEAR TO LONG, AND THEN WHEN IT DOES FINALLY SHIFT, IT SKIPS GEARS AND GOES DIRECTLY INTO HIGH GEAR. THE VEHICLE ONLY HAS 77,356 MILES ON IT. RESEARCH INDICATES THAT THIS IS A KNOWN ONGOING ISSUE WITH THIS MODEL TRANSMISSION. WHAT ACTION DOES A CONSUMER HAVE WITH A VEHICLE THAT HAS KNOWN ISSUES? THERE HAS BEEN NO OFFICIAL RECALL ON THIS MODEL, ALTHOUGH THE ISSUE IS WELL KNOWN AMONG FOCUS OWNERS, AND A CLASS ACTION LAWSUIT HAS BEEN INITIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141227October 18, 2018
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 25 MPH, THE STEERING WHEEL STALLED AND THE STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (JONES FORD CASA GRANDE, 1932 N PINAL AVE, CASA GRANDE, AZ 85122) WHERE IT WAS DIAGNOSED THAT THE STEERING PUMP FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONTACTED THE DEALER, BUT NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 81,972.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141028October 17, 2018
UNKNOWN OR OTHER
WHILE DRIVING THE CAR STEREO STARTING TO POP AND HAVING STATIC SOUND. THE POP SOUND IS VERY LOUD AND ALWAYS UNEXPECTED. WHILE DRIVING THE POPS SOUND CAN MAKES YOU TURN THE DRIVING STEERING WHEEL TO A SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141132October 17, 2018
STEERING
CAR WAS PARKED FOR ABOUT AN HOUR AND WHEN WE WENT TO LEAVE WE DID NOT HAVE ANY STEERING. CAR WAS FINE BEFORE WE PARKED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140213October 14, 2018
POWER TRAIN
I HAVE HAD MY FORD FOCUS IN EIGHT TIMES FOR A TRANSMISSION SHUDDER. THE FIX WORKS FOR SEVERAL MONTHS THEN REAPPEARS. IT IS A SAFETY ISSUE AS THE HESITATION HAPPENS UPON ACCELERATING AND MERGING ONTO HIGHWAY OR INTO TRAFFIC. I HAVE CONTACTED FORD CUSTOMER RELATIONS AND WAS BASICALLY TOLD THERE IS NOTHING THEY CAN DO FOR ME. I AM A INGLE PARENT THAT BOUGHT A BRAND NEW CAR SO I DID NOT HAVE TO WORRY ABOUT ISSUES AND SAFETY OF MY FAMILY. I NEVER GOT THE NEW CAR REASSURANCE AND WORRY THAT THIS SHUDDER WILL HAPPEN AT A TIME WHERE IT PUT US AND OTHERS IN DANGER.THE PO BOX ADDRESS ON THE WEBSITE IS ALSO INCORRECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140225October 14, 2018
STEERING
POWER STEERING ASSIST FAILURE, THE STEERING WHEEL IS INCREDIBLY HARD TO TURN WHEN THE VEHICLE IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140081October 13, 2018
FUEL/PROPULSION SYSTEM
THIS CAR'S FUEL GAUGE READS IN ERROR. CAR RUNS OUT OF GAS EVEN THOUGH THE FUEL GAUGE READS OVER 100 MILES TO EMPTY. IT HAS HAPPENED TO ME 3 TIMES BEFORE I REALIZED EXACTLY WHAT WAS HAPPENING. TWICE ON THE INTERSTATE AT 70MPH. MY CAR JUST DIEDZ THE GAS GAUGE SHOWED AMPLE GAS WHEN THE CAR WAS NEARLY EMPTY. IT WAS VERY SCARY. TO SIMPLY HAVE THE ENGINE DIE AND COST THRU TRAFFIC TO THE SHOULDER. MY CAR HAS ONLY 28000 MILES ON IT. THE DEALERSHIP TELLS ME A SENSOR FAILED, THE TANK IS WARPED AND THE ENTIRE FUEL SYSTEM MUST BE REPLACED AT A COST OF $2300. IT IS NOT COVERED UNDER ANY WARRANTY AS THE CAR IS OLDER THAN 5 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133635October 6, 2018
AIR BAGS
'TAKATA RECALL' I HAVE A 2013 FORD FOCUS SE HATCHBACK. I WAS RECENTLY INVOLVED IN AN ACCIDENT HEAD ON AND ONLY ONE AIRBAG ENGAGED. IT ENGAGED FROM UNDERNEATH THE DASHBOARD ON THE DRIVING SEAT OF THE VEHICLE... ~
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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