Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11267015October 8, 2019
POWER TRAIN
MY VEHICLE SHUTTERS WHEN ATTEMPTING TO SHIFT OUT OF 1ST GEAR, AND IS OFTEN ASSOCIATED WITH A LOUD NOISE. THE ISSUE HAS GRADUALLY INCREASED IN SEVERITY UNTIL LAST WEEK (10.01.19) MY CAR STALLED AT AN INTERSECTION AFTER STOPPING AT A RED LIGHT. AFTER TALKING WITH AUTOMOTIVE TECHNICIANS AT A FORD DEALERSHIP THIS IS A RESULT OF A FAULTY CLUTCH SYSTEM. HOWEVER, AT THIS TIME FORD REFUSES TO ACKNOWLEDGE ANY WRONGDOING IN REGARDS TO THIS PROBLEM IN MY MAKE AND MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267048October 8, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 30-55 MPH, THE GEAR SHIFTED INTO NEUTRAL AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, THE "ENGINE TOO HOT" MESSAGE WAS DISPLAYED AND THE VEHICLE FAILED TO ACCELERATE AND/OR START. THE VEHICLE WAS TAKEN TO CAVALIER FORD GREENBRIER (1515 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 424-1111), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266132October 4, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. AFTER REVERSING OUT OF A PARKING SPACE AT 10 MPH, THE VEHICLE WAS SHIFTED INTO DRIVE, AN ABNORMAL NOISE WAS HEARD, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE NOISE CONTINUED WHILE DRIVING AT LOW SPEEDS. ONCE STOPPED, THE VEHICLE WAS UNABLE TO SHIFT INTO REVERSE. THE VEHICLE WAS TAKEN TO KOONS FORD OF ANNAPOLIS (2540 RIVA RD, ANNAPOLIS, MD 21401) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND CLUTCH NEEDED TO BE REPLACED ALONG WITH THE PCM VALVE. THE CONTACT WAS ALSO MADE AWARE THAT A PORTION OF THE REPAIRS WERE COVERED UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS AWAITING A MANAGER TO CALL BACK. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258131October 1, 2019
SERVICE BRAKES, POWER TRAIN
2016 FORD FOCUS. CONSUMER WRITES IN REGARDS TO BRAKE AND TRANSMISSION ISSUES WITH VEHICLE. *LD THE CONSUMER STATED THE BRAKE PADS WERE PREMATURELY WORN. THE TRANSMISSION WOULD SHUDDER/CLANK AND DID NOT SHIFT PROPERLY. IT HAS BEEN TO THE DEALER FOUR TIMES DUE TO THIS FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258288September 26, 2019
FUEL/PROPULSION SYSTEM
2016 FORD FOCUS SE. VEHICLE HESITATION, STALLING. CHECK ENGINE LIGHT ON FOR P2196 AND P1450. VIN NUMBER DOES NOT SHOW IN SAFETY RECALL. CHECKED BY FORD DEALER.L 18S32-S1/ FORD REFERENCE # 19S22. PERTAINING TO LARGE RECALL FOR SOFTWARE UPDATE AND CANISTER PURGE VALVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256941September 20, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS ELECTRIC. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CHARGER CABLE OVERHEATED AND BURNED. THE CONTACT STATED THAT THERE WAS A BURN MARK ON THE OUTLET. THE CONTACT STATED THAT NO SPARKS OR FLAMES WERE SEEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE VEHICLE YEAR WAS EXCLUDED FROM THE RECALL. THE VEHICLE WAS TAKEN TO LARRY H. MILLER FORD LINCOLN DRAPER (11442 LONE PEAK PKWY, DRAPER, UT 84020, (801) 590-0561), BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11256821September 20, 2019
FUEL/PROPULSION SYSTEM
DAY 1: GAS METER IS SHOWING I HAVE 1/4 GAS LEFT IN CAR THEN ALL OF SUDDEN CAR SHUTS OFF, I GO AND PUT GAS IN AND THEN WHEN I START IT UP IT STARTED UP ROUGH THEN SHUT OFF. I GO TO TURN IT ON AGAIN CRANKS FOR A FEW SECONDS AND THEN IT STARTED. FELT LIKE GAS TANK WAS ACTUALLY EMPTY AND STRUGGLED TO PUT FUEL THROUGH GAS LINES. DAY 2: 3 DAYS LATER I HAVE A LITTLE MORE THAN A 1/4 TANK OF GAS AS I AM DRIVING THE GAS METER STARTED TO GO UP TO 3/4 OF GAS. THAT IS STRANGE. AND CAR IS SPUTTERING LIKE IF IT HAD NO GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256743September 19, 2019
FUEL/PROPULSION SYSTEM
MY 2016 FORD FOCUS WAS SERVICED FOR FUEL SYSTEM RECALL 18S32 ON JULY 12,2019. A CODE WAS REPROGRAMMED. THIS DID NOT FIX THE PROBLEM OF THE ENGINE SPORADICALLY STALLING AND IT STILL POSES A SAFETY RISK. RETURNED TO FORD DEALERSHIP ON 09/03/2019. CAR WAS STILL STALLING AND "CHECK ENGINE LIGHT" WAS ON. THE CHECK ENGINE LIGHT COMING ON AFTER THE POWERTRAIN CONTROL MODULE HAD BEEN REPROGRAMMED IS A DIRECT INDICATION FUEL TANK IS DAMAGED -FORD RECALL 19S22, WITH A FUEL TANK DEFORMITY WHICH NEEDS TO BE REPLACED TO CORRECT THE SAFETY ISSUE. FORD DEALERSHIP POWER FORD IN ALBUQUERQUE,NM REFUSED TO DO THE CPV REPLACEMENT, CARBON CANISTER REPLACEMENT, FUEL DELIVERY MODULE AND FUEL TANK REPLACEMENT AS RECALL 19S22 CLEARLY STATES IS THE RESPONSIBILITY OF FORD MOTOR COMPANY TO DUE BECAUSE OF SERIOUS SAFETY CONCERNS.MULTIPLE ONLINE CONSUMER REPORTS STATE THIS THAT IF IT IS SERVICED FOR THE RECALL AND THEN CHECK ENGINE LIGHT COMES ON IT IS A DIRECT INDICATION IT NEEDS TO BE FIXED BY FORD MOTOR COMPANY BECAUSE OF FAULTY MANUFACTURING- WHICH DAMAGES THE GAS TANK(FUEL TANK DEFORMITY. IT IS THEIR OBLIGATION TO FIX THE VEHICLE BEFORE AN ACCIDENT DOES HAPPEN. PASSENGERS IN THE CAR DAILY ARE A 10 MONTH OLD AND 2 YEAR OLD , WHO COULD BE GRAVELY INJURED BECAUSE OF THE CAR STALLING-ESPECIALLY ON THE BUSY FREEWAY THE CAR TRAVELS EVERYDAY..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256155September 17, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, SEATS
SEVER SHUDDERING WHEN SHIFTING, ESPECIALLY FROM 1ST TO 2ND GEAR; PRE-SHIFTING AT LOW RPM'S AND SLIPPING GEARS; STALLING AND NEAR-STALLING WHEN ATTEMPTING TO ACCELERATE OR WHEN ON AN INCLINE; BACK SEATS COME UNLOCKED AND FLY FORWARD WHEN YOU BRAKE HARD- CONTRARILY THE FRONT SEATS FLY BACK WHEN ACCELERATING . FORD DEMANDS PAYMENT FOR ESTIMATE/DIAGNOSTIC EVEN THOUGH THEY ARE WELL AWARE OF THE PROBLEMS WITH THIS LINE OF VEHICLE. EXTENDED WARRANTY WAS OFFERED, AT A SIGNIFICANT CHARGE- SHOULD BE FREE!!!. THESE PROBLEMS HAVE BEEN ONGOING SINCE I INITIALLY PURCHASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255585September 16, 2019
FUEL/PROPULSION SYSTEM
CAR HAS STALLED TWICE. ONCE WHILE AT A STOP. ONCE WHILE DRIVING. THE LATTER WHILE MY TANK WAS LESS THAN HALF FULL. THERE IS A VACUUM/VALVE ISSUE THAT FORD HAS RECALLED FOCUS VEHICLES ON, BUT NOT MY VEHICLE SPECIFICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255586September 16, 2019
FUEL/PROPULSION SYSTEM
CAR STALLED WHILE DRIVING. THERE IS A CURRENT RECALL FOR VALVE ISSUES BUT DOES NOT COVER MY VEHICLE. TANK WAS LESS THAN HALF FULL, NO ENGINE MALFUNCTION LIGHT, BUT IT APPEARS NOT TO BE WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254067September 9, 2019
STEERING
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE STEERING MALFUNCTIONED WHEN ATTEMPTING TO PULL OUT OF THE DRIVEWAY. THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO TURN ESPECIALLY WHEN THE VEHICLE WAS IN A STOPPED POSITION. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD JUST PURCHASED THE VEHICLE THREE MONTHS AGO FROM DODGE CHRYSLER JEEP RAM OF WINTER HAVEN (299 CYPRESS GARDENS BLVD, WINTER HAVEN, FL 33880, (888) 612-3182). THE CONTACT SUSPECTED THAT SHE WAS SOLD THE VEHICLE WITH THE STEERING CONDITION ALREADY PRESENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 69,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254004September 8, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE VEHICLE STALLED DURING A LEFT TURN INTO THE RIGHT LANE OF ONCOMING TRAFFIC AND WAS HIT AS A RESULT. THE VEHICLE WAS DECLARED A TOTAL LOSS. THE VEHICLE HAD BEEN TAKEN TO FORD PREVIOUSLY DUE TO CONCERNS OF STALLING/SLUGGISH ACCELERATION AT WHICH TIME THE DEALER DISCLOSED AN ISSUE WAS KNOWN THAT WAS MOST LIKELY THE CAUSE. THE DEALERSHIP KEPT THE CAR AND PERFORMED REPAIRS. THE ACCELERATION SEEMED A LITTLE BETTER BUT STILL NOT RIGHT BASED ON DECADES OF DRIVING EXPERIENCE. I THINK THE CPV ISSUE (18S32/18V-735) MAY HAVE CAUSED THE CAR TO STALL AND BE HIT WHEN IT WOULD NOT HAVE BEEN HIT OTHERWISE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11253428September 5, 2019
POWER TRAIN
I PURCHASED A 2016 FORD FOCUS WITH 7 MILES ON IT IN MARCH 2017. IN MAY 2017, AT ROUGHLY 4,000 MILES, THE CARS TRANSMISSION WENT OUT, STRANDING ME IN MISSOURI ON A ROAD TRIP. A WARNING LIGHT CAME ON AND SAID "STOP CAR NOW, TRANSMISSION OVERHEATING". SINCE THAT TIME, THE CAR HAS HAD 2 NEW TRANSMISSIONS, AND 5-6 NEW CLUTCHES. EACH TIME, IT IS REPLACED BECAUSE THE CAR STUDDERS AND DOES NOT WANT TO ENGAGE THE TRANSMISSION. THIS USUALLY HAPPENS AT SLOW SPEEDS, BUT ON A HANDFUL OF OCCASIONS IT HAS DONE IT AT HIGHWAY SPEED. IT HAS ALSO FAILED TO ENGAGE WHEN STOPPED AT LIGHTS OR STOP SIGNS, AND THEN RANDOMLY ENGAGES AND SENDS MY CAR (AND ME) FLYING INTO AN INTERSECTION WITH NO WARNING. I HAVE BEEN TOLD THAT THE NEW CLUTCH HAS TO "WARM UP" TO THE WAY I DRIVE WHEN IT SHUDDERS IMMEDIATELY AFTER REPLACING THE CLUTCH, AND HAVE BEEN TOLD THAT IT WAS JUST THE WAY THE CAR DRIVES, ETC. THE ATTACHED FILE IS FROM THE FIRST REPAIR. I HAVE SEVERAL MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253088September 4, 2019
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
ON 8/18/19 SENT FROM YAHOO MAIL ON ANDROID ----- FORWARDED MESSAGE ----- FROM: "[XXX] TO: [XXX] SENT: MON, AUG 19, 2019 AT 10:58 AM SUBJECT: VIN #[XXX] TO WHOM IT MAY CONCERN, YESTERDAY I WAS DRIVING ON HWY 17 IN WASHINGTON STATE AND THE TRANSMISSION ISSUES OF MY 2016 FORD FOCUS ALMOST COST ME MY LIFE. HWY 17 IS A 60 MPH, TWO LANE HIGHWAY SURROUNDED BY FARMLAND. WHILE DRIVING ON THAT HIGHWAY, I MANEUVERED TO PASS A SEMI-TRUCK THAT WAS TRAVELLING AT 50MPH. THERE WAS MORE THAN ENOUGH DISTANCE FROM ON-COMING TRAFFIC TO PASS SAFELY; WELL, THAT IS IF AS I PULLED ALONGSIDE THE SEMI-TRUCK I HADN'T LOST ALL POWER EVEN THOUGH I WAS PRESSING THE ACCELERATOR. THE RPM'S WENT UP TO "THE RED" 7-8, I STARTED LOSING SPEED AND PACING BESIDE THE SEMI- TRUCK. I COULD HOPE MY ACCELERATION ABILITY CAME BACK, OR I WAS GOING TO TRY TO BRAKE AND GO BACK WHEN I SAW ANOTHER CAR BEHIND ME IN THE PASSING LANE, MAKING ME A SITTING DUCK. FOR A FEW SECONDS OF PANIC, I CONSIDERED MY OPTIONS- MOSTLY TO GO OFF IN THE DITCH TO THE LEFT. LUCKILY, THE ACCELERATION CAME BACK AFTER THE NEEDLE ON THE RPM'S WENT HAYWIRE AND I SLOWLY WAS ABLE TO GET IN FRONT OF THE SEMI-TRUCK BEFORE ONCOMING TRAFFIC HIT ME. THE CAR BEHIND ME SPED PAST ME AS I GOT OVER, WITH A LOOK THAT I INTERPRETED AS HE THOUGHT I WAS TRYING TO KILL HIM. AT 47K MILES THE FIRST TRANSMISSION FAULTS BEGAN TO APPEAR. I HAVE ATTACHED COPIES OF THE FORD SERVICES AND TICKETS OPENED DUE TO THE MULTIPLE, ONGOING PROBLEMS. I AM NOT PART OF THE CLASS LEGAL ACTION FOR THE TRANSMISSION ISSUES OF 11-16 FOCUS AND FIESTAS. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253113September 4, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE UPDATE WAS DONE ON THE PCM DUE TO VEHICLE NOT STARTING AND FUEL GAGE SAYING EMPTY WHEN I KNEW IT HAD MORE THAN HALF TANK. NOW IT IS DOING THE SAME THING ONLY WORSE. IT WORRIES ME THAT THIS HAS CAUSE MY IGNITION TO GO BAD AS WELL DUE TO THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253293September 4, 2019
POWER TRAIN
ON 8/18/19 MY DAUGHTERS CAR CHECK ENGINE LIGHT CAME CAR WAS NOT SHIFTING RIGHT HAD THE CAR TOWED TO DEALERSHIP THEY REPLACED ONE OF THE CLUTCHES ONLY TO HAVE THE OTHER GO TWO DAYS LATER THIS TIME THE CAR WOULD NOT START BACK UP THE CAR ONLY HAS 9 THOUSAND MILES. UPON CHECKING MORE INTO THE CAR THE CLUTCH WAS REPLACED BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252850September 3, 2019
POWER TRAIN
I AM MAKING A COMPLAINT THAT MY 2016 FORD FOCUS WITH A INSTALLED AUTOMATIC DUAL-CLUTCH POWER-SHIFT TRANSMISSION. I AM EXPERIENCING SEVERE HESITATIONS WHEN I ACCELERATE. I AM EXPERIENCING A JERKY CAR MOVEMENT, AS I AM DRIVING, THIS HAVING G THE FEELING THAT I COULD LOSE CONTROL OF MY VEHICLE. THE DRIVING CONDITIONS ARE THE WORST IN NORMAL CITY DRIVING CONDITIONS, AS THE TRANSMISSION IS WORKING MORE THAN ON A INTERSTATE OR FREEWAY. MOST OF MY DIVING IS IN THE CITY. I HAVE TAKE IT TO LOCAL AUTHORIZED FORD DEALERSHIPS AND THEY SAY THERE IS NO RECALL, FIX, AND THAT IT WILL BE $289 TO GIVE A DIAGNOSIS. THERE IS CURRENTLY A CLASS ACTION LAWSUIT THAT WAS FILED, BUT IS TOO LATE TO JOIN. I AM FILING MY COMPLAINT AGAINST HOW FORD IS NOT HELPING TO SOLVE A KNOWN ISSUE WITH MY VEHICLE, WITHOUT MAJOR COSTS. IVE TAKEN THE VEHICLE TO AN ESTABLISHED AUTO TRANSMISSION BUSINESS AND THEY DIAGNOSED THAT THE VEHICLE WILL NEED A FULL TRANSMISSION REBUILD OR REPLACEMENT. THE 'CHECK ENGINE' LIGHT IS ON AND THE DIAGNOSIS CODE IS INDICATING 'TRANSMISSION ISSUE' ONLY. PHOTOS ARE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252995September 3, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED KALISPELL FORD AT 406-755-3673 (LOCATED AT 2000 ROSE CROSSING, KALISPELL, MT 59901) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE TENDED TO STALL WHILE AT A STOP, BUT WOULD RESTART EACH TIME. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252430August 30, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT TOOK THE VEHICLE TO HALL FORD ELIZABETH CITY (1310 N ROAD ST, ELIZABETH CITY, NC 27909, (877) 475-0723) FOR ROUTINE MAINTENANCE. THE CONTACT WAS INFORMED OF AN UNKNOWN RECALL REGARDING THE EVAP PURGE VALVE. THE DEALER REPROGRAMMED THE COMPUTER SYSTEM IN JANUARY OF 2019, BUT THE RECALL WAS NOT REMEDIED. THE MANUFACTURER INITIALLY DENIED THE CLAIM AND WAS INVESTIGATING TO SEE IF THEY COULD ASSIST WITH THE REPAIR COSTS. THE CONTACT ALSO STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF WHILE BEING DRIVEN. ALSO, AFTER REFILLING THE FUEL TANK, IT TOOK FOUR OR FIVE TIMES TO RESTART THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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