Ford Focus Complaints (2002)

971 consumer complaints on file.

#8019320September 24, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATES THAT THE BRAKE ROTORS HAVE GONE OUT AT 8,000 MILES, IN MAY THE CONSUMER HAD THE ROTORS REPLACED THEN IN JULY THE SAME PROBLEM OCCURED AND FINALLY ON THE 21-SEP-2002 THE CONSUMER HAD TO TAKE THE VEHICLE IN AGAIN TO HAVE THE ROTORS REPLACED. THE DEALER CANNOT FIND THE PROBLEM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567565September 23, 2002
SUSPENSION
THE VEHICLE IS EXPERIENCING SEVERE WHEEL/TIRE THUMP, WHICH CAUSES A VIBRATION IN THE STEERING AND A LOUD AUDIBLE NOISE IN THE CABIN, THE MANUFACTURER IS AWARE OG THE PROBLE BUT A SOLUTION WAS NOT AVAILABLE FOR SOME MONTHS, THE FACT THAT THE CONSUMERS VEHICLE HAD HIGH MILEAGE THE MANUFACTURER WOULD NOT REPAIR THE VEHICLE FREE OF CHARGE ALTHOUGH THE VEHICLE WAS ONLY 12 WEEKS OLD. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767626September 23, 2002
SEATS
LUMBAR CABLE/PARTS BREAK WHEN YOU ADJUST SEAT BACK. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767426September 19, 2002
TIRES:TREAD/BELT
PREMATURE TREAD SEPARATION AFTER ONLY 11,700 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767372September 18, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WASHER FLUID DISAPPEARS WHEN YOU DRIVE THE CAR. I PUT IN OVER 3 GALLONS, EVEN THOUGH WE DID NOT USE THE WASHER. IT IS IMPOSSIBLE TO SEE HOW MUCH FLUID IS IN THE CONTAINER AS IT IS HIDDEN IN THE WHEEL WELL. WE VISITED THE DEALER 4 TIMES. ALTHOUGH HE SAYS HE REPLACED THE SYSTEM, THE PROBLEM IS NOT FIXED. IN THE NORTHEAST, WE HAVE SEVERE SNOW AND ICE STORMS. FAILURE OF THE WASHER SYSTEM DURING AN ICE STORM WOULD BE A SAFETY HAZARD. IT WOULD REQUIRE STOPPING THE CAR AT FREQUENT INTERVALS ON A DANGEROUS INTERSTATE HIGHWAY TO CLEAD THE WINDSHIELD. THE DEALERS SOLUTION: "CARRY A GALLON OF WIPER FLUID IN THE CAR AT ALL TIMES." HE CAN'T FIX IT. SAYS IT IS A DESIGN DEFECT. CAN YOU FORCE FORD TO MAKE GOOD ON THIS? NOTE: THIS FORM SAYS THE AIRBAG WAS DEPLOYED. IT WAS NOT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767374September 18, 2002
STRUCTURE:BODY:DOOR
THE REMOTELY CONTROLLED DOOR LOCKS SPONTANEOUSLY LOCK WHILE THE DRIVER IS OUTSIDE OF THE CAR. THIS IS A SAFETY HAZARD. IF THERE WERE SMALL CHILDREN IN THE CAR, OR AN ELDERLY DISABLED PERSON, THE DRIVER WOULD BE UNABLE TO GET BACK IN. IF THE CAR LOCKED ITSELF WHILE A LONE DRIVER WAS IN A DANGEROUS DESOLATE AREA, THIS TOO WOULD BE A HAZARD. I KNOW OF ANOTHER WOMAN WHO HAD THE SAME PROBLEM WITH HER FORD. HER DEALER SAID THAT SINCE HER CAR WAS OUT OF WARRANTY, IT COULD BE FIXED FOR $75.00. MY DEALER SAYS THERE IS NOTHING WRONG, AND CANNOT BE FIXED. MY CAR IS STILL UNDER WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767039September 11, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:COOLING SYSTEM
WATER PUMP WENT OUT AND LOOSENED WHICH CAUSED FAN TO HIT IT CONTINUOUSLY. NOISE IN BRAKE PEDAL, REPORTED 3 TIMES, DEALER HAS NO IDEA WHAT IT IS. IT HAS GOTTEN LOUDER. THEY HEAR IT BUT DON'T KNOW WHAT IT IS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766898September 9, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
JUST COMPLETED 3 HOUR TRIP IN HEAVY RAIN. HAD DRIVEN THROUGH AREA OF ROAD WITH SEVERAL INCHES OF WATER. WHILE VEHICLE APPROACHED FROM OPPOSITE DIRECTION THE RESULTING SPLASH CAUSED THE ENGINE TO FAIL. TOWED CAR TO A LOCAL FORD DEALER AND THEY SAID THE CAUSE OF THE ENGINE FAILURE WAS DUE TO TOO MUCH WATER IN THE ENGINE. WE ALSO FOUND OUT THAT THE AIR INTAKE VALVE IS LOCATED NEAR THE BOTTOM OF THE FRONT BUMPER. THIS HAS CAUSED US TO NEED A NEW ENGINE ON A CAR THAT WE HAVEN'T EVEN HAD FOR THREE MONTHS. FORD REFUSES TO PAY FOR A NEW ENGINE AND INSISTS IT ISN'T A DESIGN FLAW. THE INSURANCE ADJUSTER STATED THAT IT IS ODD THAT THE ENGINE WOULD FAIL DUE TO WATER INTAKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018129September 6, 2002
SUSPENSION:MULTIPLE AXLE
WHILE DRIVING 35MPH TIRE SEPARATED FROM AXLE, CAUSING SERIOUS INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8017743September 3, 2002
TIRES, SUSPENSION
INSIDE CORNER OF REAR TIRE, APPROXIMATELY THREE INCH STRIP ON EACH TIRE, WEARS EXCESSIVELY. TIRES HAVE BEEN REPLACED AT 9,000, AND AT 20,000. STILL BELT TREAD IS SHOWING. CONSUMER MAINTAINS PROBLEM IS VEHICLE AND NOT TIRE. CONTACTED MANUFACTURER AND DEALER. PROBLEM HAS NOT BEEN RESOLVED.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766438August 29, 2002
STRUCTURE:BODY
WATER INTRUSION NOTICED ON PASSENGER SIDE OF DASHBOARD. APPROXIMATELY 1" OF WATER COLLECTED IN BOTTOM LEFT CORNER OF FOOTWELL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017409August 28, 2002
SUSPENSION
WHILE TRAVELING AT 45 TO 50 MPH VEHICLE JERKS BACK AND FORTH. TOOK TO DEALER ,AND THEY COULDN'T DUPLICATE THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766224August 26, 2002
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
AT FIRST I THOUGHT I MIGHT HAVE HIT THE HATCH RELEASE WHEN I UNLOCKED THE VEHICLE USING THE KEY FOB. AS I STARTED THE VEHICLE AND PULLED AWAY, THE DOORS LOCKED AND I HAD TO STOP AT A LIGHT AND NOTICED THE REAR HATCH WAS UP. THE SECOND TIME WAS WHEN MY DOG STARTED BARKING AND THERE WAS THE HATCH UP. I HAD TO PULL OVER, I'M LUCKEY I DID NOT LOSE THE DOG. I STARTED USING THE KEY AFTER THAT. AS SOON AS I PULL AWAY, AND AFTER THE DOORS LOCK A WHILE LATER THE HATCH IS OPEN. THIS ONLY HAPPENS NOW AND THEN. EVERY OTHER MONTH OR SO. I HAVE CHECKED THE REAR HATCH PRIOR TO DRIVING. THIS HATCH CAN ONLY BE RELEASED BY THE BUTTON ON DASH OR BY USING THE KEY FOB. NO KEY. THE THIRD TIME I HAD GROCERY'S ALL OVER THE PLACE. I HAVE STOPPED USING THE REAR HATCH. SIDE DOORS ONLY. THE DEALERSHIP SAID THEY COULD FIND NOTHING WRONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567193August 23, 2002
SUSPENSION
WHILE DRIVING THE SUSPENSION BROKE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766093August 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SESSLER DOES NOT SEEM TO CARE I AM NOT SATISFIED WITH THEIR DECISION TO REPLACE THE ENGINE. MY FAITH IS SHAKEN IN THE FOCUS COMPLETELY.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8016816August 20, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 55MPH IN THE CENTER LANE, THE CONSUMER BLACKED OUT AND HIT THE GUARDRAIL. UPON IMPACT, THE AIRBAGS DEPLOYED, AND THEN A FIRE BEGAN UNDER THE HOOD. THE CONSUMER IS VERY CONCERNED BECAUSE THE VEHICLE HAD COMPLETELY BURNT IN 10 MINUTES. *AK THE CONSUMER FEELS THAT THE FORD FOCUS SHOULD BE TAKEN OFF OF THE MARKET, STATING THAT FOR THE 48 YEARS SHE HAD BEEN DRIVING, SHE HAD NEVER EXPERIENCED A SITUATION OF THIS TYPE AND FEELS THAT SOMETHING WAS SMOLDERING OR BURNING IN THE VEHICLE AS SHE WAS DRIVING. *SCC
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#8016620August 19, 2002
TIRES
FRONT DRIVER SIDE TIRE BLEWOUT WHILE DRIVING, CAUSING CONSUMER TO PULL OVER. DEALER NOTIFIED.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765611August 13, 2002
SUSPENSION:FRONT:CONTROL ARM
MY FATHER OWNS THIS VEHICLE, BUT HE BOUGHT IT FOR ME FOR SAFETY REASONS, I AM A 16 YEAR OLD FEMALE. TRAVELING AT NORMAL HIGHWAY SPEED ON A DRY, TWO LANE HIGHWAY WITH NO TRAFFIC AT NIGHT MY 2002 FORD FOCUS LOST CONTROL DUE TO THE FRONT CONTROL ARM FRACTURING. MY RIGHT FRONT TIRE ENDED UP TOTALLY UNATTACHED TO THE CONTROL ARM AND ONLY STAYING ATTACHED TO THE VEHICLE BY THE HOLD OF THE TIE ROD. MY VEHICLE SWERVED INTO THE MEDIAN AND INTO THE ONCOMING TRAFFIC (THANKFULLY NO TRAFFIC WAS AROUND). BEING BY MYSELF WITH NO CELL PHONE I WAITED UNTIL SOMEONE STOPPED ON THE SIDE OF THE ROAD. A POLICE MAN, OFFICER STROM FROM THE TITUSVILLE POLICE DEP'T STOPPED AND NOTICED THE SKID MARKS AND VERIFIED THE FRONT WHEEL HAD IN FACT COME LOOSE OF THE CONTROL ARM AND CAUSED THE ACCIDENT. THE TOW TRUCK OPERATOR, HERB DANIEL'S ALSO VERIFIED THE FRACTURE IN THE CONTROL ARM. I WAS NOT PHYSICALLY INJURED, BUT IT WAS PRETTY EMOTIONALLY TRAUMATIZING. MY DAD LOOKED UP INFORMATION ON THE INTERNET THE FOLLOWING MORNING AND FOUND THAT ACCIDENTS SIMILAR TO MINE HAD BEEN REPORTED BEFORE AND NO RECALLS HAD BEEN MADE. WE HAVE VIDEO FOOTAGE TO SHOW THE SKID MARKS AND SCENE OF THE ACCIDENT. AT THIS POINT OUR MAIN CONCERN IS TO KEEP THIS TYPE OF ACCIDENT FROM HAPPENING AGAIN AND TO MAKE SURE THE NEW PART THAT WILL BE ADDED TO THE CAR WILL NOT BE DEFECTIVE.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#765456August 10, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS IS THE THIRD OCCASION THAT THIS PARTICULAR PROBLEM HAS HAPPENED. NEITHER THE FORD MOTOR COMPANY OR MY FORD DEALER ARE ABLE TO EXPLAIN OR OFFER ANY RECTIFICATION OF THIS PARTICULARY DANGEROUS PROBLEM.NO SAFETY DEFECT LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567047August 9, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL, TIRES, WHEELS
VEHICLE EXPERIENCED PROBLEMS WITH THE BRAKES, THERE WAS A CRASH IN WHICH ONE PERSON WAS INJURED, CONSUMER NO LONGER OWNS THIS VEHICLE. *SLC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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