Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11088583April 17, 2018
ELECTRICAL SYSTEM
CAR WAS STATIONARY LOST POWER AND COULD NOT START ENGINE. INSPECTED UNDER HOOD AND THERE WAS WHITE POWDER EVERY WHERE AROUND ENGINE. REMOVED BATTERY COVER AND POSITIVE TERMINAL WAS EXTREMELY CORRODED. DEALER REPLACED BATTERY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084718April 12, 2018
POWER TRAIN
WHILE DRIVING AT 55 MPH THE TRANSMISSION DISENGAGED AND THE VEHICLE QUICKLY LOST POWER. THE CAR ACTED LIKE THE TRANSMISSION WAS SHIFTED INTO NEUTRAL SINCE THE ENGINE REVVED UP TO HIGH RPM BUT THE GEAR SELECTOR WAS STILL SHOWING IN D. AFTER PULLING OFF TO SHOULDER AND STOPPING AND SHIFTING TO PARK, I WAS ABLE TO SHIFT BACK TO DRIVE AND OPERATE THE VEHICLE. THIS IS SOMETHING THAT HAS HAPPENED SEVERAL TIMES BEFORE AND IS AN INTERMITTENT PROBLEM. I HAVE TAKEN THE CAR BACK TO THE FORD DEALER WHO HAS ANALYZED THE OBD AND FOUND NO CODES TO INDICATE A PROBLEM. THE DEALER HAS TOLD ME THAT THERE ARE PROBLEMS WITH THE TRANSMISSIONS AND CLUTCHES AND TCMS ON THESE CARS. THE TCM WAS REPLACED ALREADY UNDER A RECALL YET I AM STILL HAVING PROBLEMS. THIS IS A SAFETY HAZARD AS I DO NOT KNOW WHEN THE CAR WILL STOP MOVING NEXT. FORD'S REGIONAL MANAGER REFUSES TO ADMIT THAT THERE IS A PROBLEM AND KEEPS REFERRING ME BACK TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084769April 12, 2018
POWER TRAIN, UNKNOWN OR OTHER
I HAVE BROUGHT THIS VEHICLE,OR ATTEMPTED TO BRING IT,INTO THE DEALERSHIP SERVICE DEPARTMENT MULTIPLE TIMES FOR THE SHUDDERING,STALLING,OVERHEAT FOR NO REASON WITH SYSTEM SHUT OFF,ETC . AT TAKE-OFF FROM DRIVEWAY,HIGHWAY METERING LIGHTS,LIGHTED SIGNALS,& STOP SIGNS THE CAR(AUTOMATIC TRANSMISSION)WILL EITHER SHUDDER AND BOUNCE LIKE A MANUAL TRANSMISSION NOT PROPERLY SHIFTED OR INITIALLY ROLL SLIGHTLY AND THEN STALL AS IF IN NEUTRAL.THE RPMS WILL REV, BUT THE CAR WILL NOT MOVE.I HAVE NARROWLY MISSED MANY REAR-END ACCIDENTS.I HAVE PAID WELL OVER A THOUSAND DOLLARS JUST ON RENTAL CAR FEES WHILE NOT ABLE TO DRIVE THIS CAR.THE SERVICE DEPARTMENT REFUSED TO GIVE ME AN APPOINTMENT OR TAKE IT IN FOR MANY MONTHS BECAUSE ACCORDING TO THEM THEY DID NOT HAVE THE REQUIRED PARTS. ON OTHER ATTEMPTS THEY WOULD TELL ME THEY DID NOT HAVE THE CODE POP UP THAT ANYTHING WAS WRONG. AUGUST 2017, AFTER THE DEALERSHIP HAD MY CAR FOR MULTIPLE DAYS WHEN PROMISED BACK SAME OR NEXT DAY,THEY TOLD ME THERE WAS NOTHING WRONG & I SHOWED THEM A PICTURE I TOOK OF THE CONTROL PANEL,THEN THEY FINALLY TOOK IT BACK TO WORK ON. I ALSO HAD THE CHECK ENGINE LIGHT ON & SHUDDERING IMMEDIATELY WHEN PICKING IT UP FROM SERVICE.I WAS TOLD THERE WAS NOTHING MORE THEY COULD DO AND THEY REFUSED TO PUT WHY I BROUGHT IT IN FOR IN THE WORK ORDERS EACH TIME I BROUGHT IT IN.NOV 7-DEC 5 2017,THEY HAD THE CAR FOR AN ENTIRE MONTH.SERVICE TOLD THE FORD FACILITATOR & ME THAT THERE WAS NOTHING WRONG WITH THE CAR NO SHUDDERING, NO SOUNDS. AFTER ALMOST AN ENTIRE MONTH THEY SUDDENLY DECIDED THE CAR NEEDED A FULL BRAKE JOB WHICH DID NOTHING FOR THE SHUDDERING/STALLING.THEY ALSO LET THE BATTERY DIE.FORD MOTOR COMPANY REFUSED BUYBACKS BECAUSE THE WORK ORDERS DID NOT SAY WHY IT WAS BROUGHT IN. I TOLD THEM I WOULD HAVE AN ACCIDENT. I WAS TRYING TO LEAVE MY DRIVEWAY. THE CAR STALLED AND THE FRONT OF MY CAR WAS SLAMMED INTO BY AN SUV.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11084772April 12, 2018
STRUCTURE:BODY
THE VENTS IN THE REAR BUMPER WERE DEFECTIVE. THEY ALLOWED SQUIRRELS/RODENTS TO ENTER THE TRUNK COMPARTMENT OF THE PARKED CAR OVER A WEEKEND. THEY ATE THE LINING AND SEAT BELTS. THE BUMPER, TRUNK LINING, BOTTOM OF SEATS WHERE THEY MEET THE TRUNK, AND REAR SEAT BELTS HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083921April 9, 2018
POWER TRAIN
THE NHTSA IS NON COMPLIANT WITH STANDARDS THAT THEY HAVE SET. FROM 2012-2015 FORD FOCUSES HAVE BEEN MANUFACTURED/SOLD/LEASED THAT ARE UNSAFE FOR PUBLIC USE. THE SAFETY DEFECT IS WITH THE POWER TRAIN OF THE VEHICLE; THE TRANSMISSION FAILS WHILE BEING OPERATED AND IAN LIABLE TO CAUSE AN ACCIDENT. THIS HAS HAPPENED TO MYSELF WHILE DRIVING AND THE NHTSA HAS IGNORED THE ISSUE. THIS SAFETY DEFECT MEETS THE STANDARDS OF WHAT IS REQUIRED FOR A VEHICLE TO BE INVESTIGATED WITH INTENT TO RECALL. THE SECRETARY OF TRANSPORTATION IS NOT BEING HELD TO HER RESPONSIBILITY TO INVESTIGATE SAFETY DEFECTS THAT HAVE POTENTIAL OF DEATH/INJURY. I REQUEST AN INVESTIGATION INTO MY VEHICLE SPECIFICALLY WHICH IS A 2015 FORD FOCUS. I HAVE DONE EVERYTHING THE MANUFACTURER ASKS AS FAR AS REGULAR MAINTENANCE, NEW TIRES WHEN NECESSARY, REGULAR SERVICING, REPLACING ALL PARTS AND EQUIPMENT ADVISED MY THE SERVICE DEPARTMENT OF MY VEHICLES MANUFACTURER (FORD MOTOR COMPANY). THE VEHICLE HASN'T NEARLY KILLED ME 3 TIMES AND IS UNSAFE. WHEN WILL THE NHTSA HONOR THEIR LEGAL REQUIREMENTS TO TAKE ACTION ON KNOWN SAFETY ISSUES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083725April 7, 2018
POWER TRAIN
I STOPPED AT A STOP SIGN, ACCELERATED TO CROSS THE HIGHWAY AND THE CAR ROLLED FORWARD INTO TRAFFIC THEN THE CAR ACTED AS IF IT WAS IN NEUTRAL AND THE RPMS WENT WAY UP BUT THE CAR WOULDN'T GO FORWARD. LUCKILY REVERSE WORKED OR I WOULD HAVE BEEN HIT BY A CAR BEING AS I WAS STRANDED IN THE MIDDLE OF US1 SOUTH. I HAD TO REVERSE THE CAR OUT OF THE ROAD AND ONTO THE SHOULDER UNTIL A TOW TRUCK CAME. FORD HAS REPLACED THE CLUTCH THREE TIMES CLAIMING THIS WAS THE ISSUE BUT MY CAR REMAINS UNSAFE. THEY ALSO HAD MY BABY BUY A NEW BATTERY KNOWING THAT THE ISSUE WAS WITH THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083453April 5, 2018
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND HESITATED TO ACCELERATE. AFTER A FEW MINUTES, THE VEHICLE WOULD OPERATE NORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AL PACKER'S WHITE MARSH FORD (9801 PULASKI HIGHWAY, MIDDLE RIVER, MD 21220 (443) 777-5000) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 76,706.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081590March 27, 2018
POWER TRAIN
PURCHASED MY CAR NEW 2015, WITHIN MONTHS CAR BEGAN TO SHAKE AND JERK, CAUSING CAR TO SLOW DOWN AND JERK FORWARD. WENT TO CAR DEALERSHIP AND TOLD IT WAS A KNOWN PROBLEM, AND THEY HAD A PERMANENT FIX FOR IT. TCM CLUTCH PROBLEM. I HAVE BEEN BACK 2 MORE TIMES WITH SAME PROBLEM, THIS LAST TIME, DEALERSHIP STATES THEY WILL NO LONGER FIX THE PROBLEM UNDER WARRANTY, BUT I WILL BE RESPONSIBLE FOR REPAIRS. I STILL OWE ON THE CAR, AND NO OTHER AUTO DEALERSHIP WOULD GIVE ME ANYTHING FOR IT SINCE THE AUTO HAS THIS KNOWN PROBLEM. I AM STUCK WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079559March 15, 2018
ENGINE
THE ENGINE IS STARTING TO LEAK OIL. THE SERVICE WRITER DID STATE IT'S A COMMON PROBLEM WITH THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078877March 13, 2018
WHEELS
THE LUG NUTS ON ALL TIRES HAD TO BE REPLACED TWICE IN LESS THAN A THREE YEAR PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076616March 7, 2018
STEERING
TAKA RECALL. I TOOK MY CAR TO FORD TO GET A CLUTCH AND TRANSMISSION DEFECT FIXED. WHEN I GOT IT BACK MY CAR IS MAKING A SCRAPPING SOUND LIKE METAL TO METAL WHEN TURNING THE STEERING WHEEL. I TOOK IT BACK 2 HRS LATER AND WAS TOLD ITS THE GEAR ASSY STEERING. PART NUMBER 3504
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076362March 5, 2018
SEAT BELTS, STEERING
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE THE VEHICLE WAS STATIONARY, THE REAR MIDDLE SEAT BELT WOULD NOT LATCH WHEN PROMPTED. IN ADDITION, THE POWER STEERING FAILED ON MORE THAN OCCASION. OXMOOR FORD IN LOUISVILLE, KENTUCKY WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074778February 21, 2018
POWER TRAIN
CPSC:THE TRANSMISSION INDEED DOES HAVE A BUCKING FEEL TO IT AFTER IT LEAVES AN UPHILL ASCENT AND GOES BACK TO LEVEL GROUND, YET STILL, SOMETIMES MANEUVERS AS IF IT WAS STUCK IN THE GEAR AND STILL ASCENDING.*DT *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073799February 20, 2018
POWER TRAIN
CAR BUCKS, LUNGES, CUTS OUT, JUMPS GEARS WHEN ACCELERATING...ESPECIALLY FROM A STOP. THIS CAUSES A VERY DANGEROUS HESITATION IN ACCELERATION WHEN PULLING INTO TRAFFIC. IT ALSO CAUSES A VIOLENT JOLT TO THE ENGINE AND TRANSMISSION, WHICH IS CAUSING MORE AND MORE RATTLES IN THE ENGINE COMPARTMENT AND THE DRIVE TRAIN. THE FORD DEALER REFUSES TO EVEN ACKNOWLEDGE THAT THERE'S EVEN A PROBLEM. THE PROBLEM STARTED JUST A COUPLE MONTHS AFTER PURCHASING BRAND NEW, AND GETS WORSE WITH TIME. AND INTERNET RESEARCH SHOWS THAT THIS PROBLEM IS VERY COMMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066138January 31, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE REVERSING OUT OF A PARKING SPACE, THE CONTACT'S VEHICLE ACCELERATED IN REVERSE AND CRASHED INTO TWO OTHER VEHICLES. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC FOR THE BODY DAMAGE. THE VEHICLE WAS THEN DRIVEN TO FRONTIER FORD DEALER (3701 STEVENS CREEK BLVD, SANTA CLARA, CA 95051) WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,440.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11064881January 25, 2018
FUEL/PROPULSION SYSTEM
WHILE ATTEMPTING TO REFUEL THE VEHICLE AT A SERVICE STATION, I NOTICED GAS LEAKING ONTO THE PAVEMENT COMING FROM UNDERNIEGH THE RIGHT REAR WHEEL WELL. AS I FURTHER INVESTIGATED THE PROBLEM I COULD SEE GAS DRAINING DOWN FROM THE FUEL PIPE THAT LEADS INTO THE GAS TANK. I DIDN'T WANT TO TRY AND START THE VEHICLE IN FEAR THAT THE GAS MIGHT REACH THE HOT EXHAUST SYSTEM AND CATCH ON FIRE. I HAD IT TOWED TO THE NEAREST FORD DEALERSHIP WHO CONFIRMED THAT THE GAS FUELER PIPE HAD INDEED BROKE AND REPAIRED IT UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062785January 15, 2018
SEAT BELTS
I HAVE CONTACTED YOU ON THIS MATTER BEFORE AND I HAVE JUST TALKED TO FORD REGARDING THE SEATBELT ISSUE AND WAS TOLD THAT THEY CANT MAKE AN INDEPENDENT DEALER STAND BY A WARRANTY I BELIEVE SEATBELTS ARE A SAFETY ISSUE MY SEATBELT DOESN'T RETRACT IT HAS LOCKED ON ME AFTER I HAVE GOTTEN IT BACK AND I COULDN'T PUT IT ON FOR ALMOST A BLOCK WHEN IT FINALLY RELEASED SO I COULD PUT IT ON , IT ALSO DOESN'T LOCK WHEN I JERK IT FORWARD WHILE DRIVING. MY WORRY IS IF WE WERE TO GET IN AN ACCIDENT AND MY SEATBELT DOESN'T LOCK I WOULD STILL HIT THE WINDSHIELD TO ME THAT IS A SAFETY CONCERN AND FORD SHOULD STAND BY THEIR LIFETIME SAFETY WARRANTY. I AM THE PASSENGER AND THE SEATBELT ON THE DRIVER SIDE IS JUST STARTING TO ACT UP ON OCCASION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062394January 12, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE THE CONTACT WAS TRANSPORTING HER GRANDSON AND DRIVING 30 MPH, THE REAR DRIVER'S SIDE DOOR FLEW OPEN WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE DOOR FAILED TO CLOSE AND REMAINED AJAR. THE CONTACT WAS CONCERNED THAT A PASSENGER COULD BE INJURED. THE CONTACT CALLED JOHN L SULLIVAN CHEVROLET AT (916) 782-1243 (350 AUTOMALL DR, ROSEVILLE, CA 95661) AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE VEHICLE WAS TAKEN TO BIG VALLEY FORD LINCOLN (800-871-8112, 3282 AUTO CENTER CIR, STOCKTON, CA 95212) WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062485January 12, 2018
SEAT BELTS
SEAT BELT ON PASSENGER SEND DOES NOT RET TACT AND SOME TIMES DOES NOT COME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058314January 3, 2018
POWER TRAIN
WHEN ACCELERATING, THE VEHICLE WILL JUMP. THIS HAPPENS OFTEN. WHEN ACCELERATING FROM A COMPLETE STOP, THE VEHICLE WILL BUCKLE MANY TIMES AS IT IS ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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