Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11287436December 6, 2019
POWER TRAIN
WHILE DRIVING 70MPH ON THE HIGHWAY - THE CAR IMMEDIATELY SHIFTED INTO NEUTRAL AND THEN AFTER A SHORT PERIOD, SLAMMED INTO A LOWER GEAR. THIS COULD HAVE BEEN BAD IF THERE WAS ANY TRAFFIC AS THE CAR IMMEDIATELY SLOWED DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287519December 6, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). AFTER RECEIVING THE NOTICE, THE CONTACT STATED THAT THE VEHICLE WOULD STALL AND TURN OFF WITHOUT WARNING WHEN APPROACHING A STOP. THE CONTACT TOOK THE VEHICLE TO FRONTIER FORD (3701 STEVENS CREEK BLVD, SANTA CLARA, CA 95051, (408) 533-1488) WHERE THE CONTACT WAS INFORMED THAT THE RECALL WAS FOR THE DEFORMATION OF THE FUEL TANK, NOT THE CANISTER PURGE VALVE. WHEN THE CONTACT NOTIFIED THE DEALER OF THE RECALL, HE WAS INFORMED THAT IT WAS A "PUBLIC SAFETY NOTICE". THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR A DIAGNOSTIC TEST TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS IN THE POSSESSION OF THE DEALER TO REPAIR THE FUEL TANK. THE CANISTER PURGE VALVE REMAINED UNREPAIRED. THE FAILURE MILEAGE WAS 62,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287199December 5, 2019
POWER TRAIN
MY VEHICLE SHUTTERS AND LURCHES WHEN ACCELERATING FROM A STOP, AND HAS ISSUES WHILE THE AUTOMATIC TRANSMISSION SHIFTS. THIS HAS BEEN ONGOING FOR SEVERAL YEARS. IT HAS NOT "FAILED", BUT LOOKING ONLINE, THERE ARE SEVERAL BLOGS AND REPORTS ON THIS SAME ISSUE. WHEN SENDING A COMPLAINT TO FORD AND THE LOCAL DEALERSHIP, I KEEP GETTING TOLD THAT THERE ARE NO KNOWN ISSUES WITH THE PRODUCTION OF THE FORD FOCUS AND ITS TRANSMISSION. I JUST GOT DONE READING AN ARTICLE I FOUND ON FOX NEW, WHERE IT STATES THAT THERE IS AN INVESTIGATION BY GOVERNMENT AGENCIES INTO THE ISSUE OF FORD KNOWING ABOUT THE POSSIBILITY OF A DEFECTIVE OR PROBLEMATIC TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286885December 4, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 55 MPH, THE VEHICLE JERKED AND LOST POWER WITHOUT WARNING. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, SHIFTED INTO PARK, AND TURNED THE VEHICLE OFF AND BACK ON; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS TOWED BY THE POLICE TO THE IMPOUND LOT WHERE ROADSIDE ASSISTANCE WAS CONTACTED. THE VEHICLE WAS THEN TOWED TO KOONS FALLS CHURCH FORD (1051 E BROAD ST, FALLS CHURCH, VA 22044) WHERE IT CURRENTLY REMAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V479000 (POWER TRAIN). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286677December 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE AT AN INTERSECTION, THE RPMS FLUCTUATED FROM HIGH TO LOW AND THE VEHICLE STALLED. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CENTURY FORD OF MT. AIRY (302 CENTURY DR, MT AIRY, MD, (301) 829-2801), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282627November 27, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT AFTER A STOP, THE VEHICLE SLOWED DOWN AND STOPPED. AT SOME POINT DURING THE FAILURE, THE CHECK ENGINE INDICATOR ILLUMINATED AND THEN TURNED OFF. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AUTONATION FORD SANFORD (407-680-0781, LOCATED AT 4911 WAYSIDE DRIVE, SANFORD, FL 32771) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAULTY PURGE VALVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE CONSUMER STATED THE VEHICLE WAS TESTED FOR THE RECALL REPAIR BUT, WAS NOT NEEDED. SIX (6) MONTHS LATER THE RECALL REPAIR WAS NEEDED. THE MANUFACTURER DECLINED TO HONOR THE RECALL.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282078November 24, 2019
WHEELS:LUGS/NUTS/BOLTS/STUDS
THE LUG NUTS ON THIS VEHICLE ARE IMPROPERLY DESIGNED, AND THIS ISSUE IS WELL KNOW BY THE FORD DEALER, (FELIX SABATES FORD, CHARLOTTE, NC) AND TIRE SHOPS SUCH AS GOODYEAR. THE ALUMINUM OVER-CAP ON THEM BECOMES "SWELLED" AND DEFORMED TO THE POINT THAT A LUG WRENCH WILL NOT FIT ON THEM, AFTER ONLY A FEW USES. THIS CAN BE MORE THAN JUST A NUISANCE, AS IT CAN LEAVE SOMEONE STRANDED IN THE EVENT OF A FLAT TIRE. FORD REFUSED TO RECTIFY THE ISSUE WITH REPLACEMENT LUGS NUTS WHEN I CALLED THEIR CUSTOMER SERVICE. THE DEALERSHIP HAS ALSO BEEN TOLD BY FORD THAT THEY HAVE NO INTENTION OF COMPENSATING THE DOZENS OF CUSTOMERS THAT THIS IS HAPPENING TO. I HAD TO PAY FOR AFTER-MARKET REPLACEMENTS. THERE IS NO WAY LUG NUTS SHOULD BE DEFECTIVE AFTER ONLY 3 YEARS (5 TIRE ROTATIONS), AND THE DEALER DID MOST OF THEM. I PAID $62 + 8% TAX FOR REPLACEMENTS (WHILE I WAS AT GOODYEAR). SEE PHOTOS OF DEFORMED LUG NUTS AND RECEIPT FOR REPLACEMENTS. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281928November 23, 2019
POWER TRAIN
I WAS NOT TOLD ABOUT THE KNOWN DEFECT AT THE TIME OF SALE. SHORTLY AFTER DRIVING THE CAR AFTER PURCHASE, I CALLED IN TO HAVE IT SERVICED. THE CAR HAS TROUBLE ACCELERATING MOST TIMES GOING UP HILL BUT ALSO ON FLAT. I WAS TOLD THEN THAT THIS IS A KNOWN ISSUE AND WILL BE AN GOING PROBLEM. WHEN ASKED WHY I WASN'T TOLD PRIOR TO BUYING I WAS TOLD BY THE HEAD OF SERVICE THAT THIS IS BUSINESS. I'VE TRIED TO GET IT FIXED THREE TIMES, EACH TIME HAS BEEN UNSUCCESSFUL . I HAVE ANOTHER SERVICE APPOINTMENT DEC 4. I HAVE CHILDREN AND WORRY ABOUT THEIR SAFETY. MY CAR HAS ALSO STALLED THREE TIMES WHEN THE CAR WASN'T ON E. I WAS PARKED EACH TIME IT STALLED. THERE ARE TIMES WHEN DRIVING IT FEELS LIKE IT'S GOING TO STALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281506November 21, 2019
POWER TRAIN
TRANSMISSION ELEMENT STUCK ON NEUTRAL, FORD FOCUS 2016 , FORD SOLD THE CARS AND KNEW THERE WAS A PROBLEM. GEAR SIFTS IN NEUTRAL, MY CAR HESITATED IN A CROSSING AND MY CAR WAS HIT IN THE BACK DOOR. .THE CLUTCH SLIPS IN NEUTRAL, FORD USES DRY CLUTCHES IN THIS CAR FOR EFFICIENCY, BUT WET CLUTCHES WOULD BATHE THE FRICTION DISCS. FORD ISSUED DOCUMENTS WITH THE PROBLEM CODE DPS6, AROUND THE WORLD THEY HAVE HAD CLASS ACTION SUITS PERTAINING TO THIS PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11281206November 19, 2019
POWER TRAIN
AFTER DRIVING THE VEHICLE FOR ABOUT 2 HOURS I PULLED OVER ON A FLAT PARKING SPOT AND THEN PUT THE CAR IN REVERSE AND WHEN I PUSHED ON THE GAS THE VEHICLE LURCHED FORWARD ALMOST HITTING THE CAR IN FRONT OF ME I SWITCHED GEARS BACK IN TO DRIVE LOW THEN BACK TO PARK THEN BACK TO REVERSE AND IT STILL WANTED TO GO FORWARD. AFTER 4 TIMES GOING THROUGH THE GEARS IT FINALLY WENT INTO REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281207November 19, 2019
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
VEHICLE HAS A INACCURATE FUEL GAUGE AND HESITATES WHEN REFUELING THE VEHICLE AND HAS A CHECK ENGINE LIGHT ON. THIS IS ABOUT 50% OF THE TIME AND IS MOST COMMON AFTER FILLING THE FUEL TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281036November 19, 2019
POWER TRAIN
I BOUGHT THIS FOCUS A YEAR AND A HALF AGO AND I'VE REPLACED THE CLUTCH 2 TIMES ALREADY. THIS IS AN ONGOING ISSUE WITH THE FORD FOCUS SE. IT'S ONLY BEEN 8 MONTHS SINCE I REPLACED IT AND IT ALREADY GOING OUT AGAIN. ITS STARTING TO GRIND GOING INTO 1ST,2ED AND 3RD GEAR AND IT GRINDS AS I'M COMING TO A STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280324November 15, 2019
ENGINE, FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT IS ON AND WHEN CHECKED AT AUTOZONE IT COMES BACK AS THE PVC WHICH IS A KNOW ISSUE WITH FOCUSES. ALSO, ON ONE OCCASSION, THE TRANSMISSION FAULT LIGHT CAME ON AND THAT IS ALSO A KNOW ISSUE WITH FOCUSES. MY VEHICLE OFTEN STALLS AT INTERSECTION WHEN I HAVE TO SLOW DOWN OR STOP AND IS DIFFICULT TO RESTART IN MOST CASES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279906November 13, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
WHEN I FIRST BOUGHT THE CAR IT STARTED MAKING NOISE WHEN I DROVE IT I TOOK IT IN THEY SAID THEY FIXED THE PROBLEMS IT WAS STILL UNDER WARRANTY. AFTER A COUPLE OF WEEKS IT STARTED MAKING THE SAME NOISES SO WHEN I HAD TIME A COUPLE OF MONTHS LATER I TOOK IT IN AGAIN AND THEY TOLD ME IT WAS THE TRANSMISSION AND THAT MY WARRANTY WAS NOT ACTIVE ANYMORE. IT MADE THE SAME NOISES THE FIRST TIME I TOOK IT IN AND THEY NEVER SAID IT WAS THE TRANSMISSION IT WAS A WHEEL PROBLEM. I'M ASKING FOR HELP ON WHAT TO DO THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279399November 11, 2019
FUEL/PROPULSION SYSTEM
VEHICLE STALLS AT STOPS, VEHICLE WONT START AFTER FUELING AT GAS STATION, DTC P1450 ALWAYS PRESENT, HARD TRANSMISSION SHIFTING ON CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279245November 10, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING WITHIN CITY LIMITS ON A DAILY BASIS, MY VEHICLE SHUTTERS FROM THE START AND AT ACCELERATION, SOMETIMES STALLS AS I START TO ECCELERATE FROM RED LIGHTS AND STOP SIGNS, CREATING POTENTIAL HAZARDOUS CONDITIONS. ENGINE LIGHT HAS COME ON AND WANT GO OFF, AND SMELLS OF FUEL WHILE VEHICLE IS BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279251November 10, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
ENGINE CAUGHT FIRE 2 WEEKS AFTER SERVICE DEPT AT VIC BAILEY FORD REPLACED. INCIDENT REPORT. TOTAL LOSS AND LAWSUIT COMING IF NOT COMPENSATED FOR PROPERTY DAMAGE AND EMOTIONAL DISTRESS. ENGINE IGNITED WITH ME IN VEHICLE! SERVICE BAY RELEASED CAR TO ME 2 WEEKS AGO. TOLD THEM WAS NOT FIXED FOR 2 WEEKS WAITED ON APPT. OIL LIGHT CAME ON AFTER DROPPING OF DAUGHTER TO SCHOOL. MULTIPLE WITNESSES AND VIDEOS OF FIRE UNDER CAR AND THEN BLEW DUE TO HEAT SOURCE WHICH WAS ALL SUPPOSEDLY FIXED. I WAS DRIVING THE CAR AND PULLED OVER AS SOON AS OIL LIGHT CAME ON AND I SMELLED SMOKE. TURNED INTO NEAREST PARKING LOT OFF HIGHWAY 221, SPARTANBURG SC. ROEBUCK FIRE DEPT RESPONDED. WILL NOT DRIVER A VEHICLE FROM FORD EVER AGAIN!
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11279139November 9, 2019
POWER TRAIN
ISSUE WITH THE CLUTCH. I HAVE TO REPLACE THE CLUTCH AGAIN ON MY CAR AND THERE APPEAR TO BE CONTINUED ISSUES WITH FORD FOCUS CLUTCHES. MY CAR WON'T SHIFT CORRECTLY AND I WAS TOLD INACCURATE INFORMATION BY TWO SEPARATE FORD DEALERSHIPS. THE CAR WON'T PROPERLY SHIFT WHEN GAINING SPEED AND FEELS LIKE IT IS GOING TO STALL. MY CAR DOES NOT SHIFT WELL ALL ALL TYPES OF ROADS, INCLUDING CITY STREETS AND HIGHWAYS. THIS HAS HAPPENED MULTIPLE TIMES AND AN ONGOING ISSUE, NOT ONE OCCURRENCE. AFTER RESEARCHING FORD FOCUS CLUTCHES, THERE APPEARS TO BE A RECALL ON SOME VEHICLES. I WAS TOLD MY CAR IS NOT PART OF THIS RECALL. HOWEVER, MY CAR IS HAVING THE SAME ISSUES AS NOTED IN THE RECALL AND THIS SEEMS TO BE A POOR QUALITY CLUTCH MANUFACTURING ISSUES ON ALL FORD FOCUSES, NOT JUST THE SPECIFIC GROUP THAT WAS INITIALLY LISTED. I FEEL THAT MY CAR ALSO SHOULD BE A PART OF THIS RECALL AND THERE COULD BE MANY OTHER CUSTOMERS EXPERIENCING THIS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278798November 8, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN CAR WARMS UP ABOUT 25 MINUTES WHEN ACCELERATING FROM A STOP THE CAR JOLTS AND SHUTTERS AND SHAKES YOUR BODY AS YOU'RE HOLDING THE STEERING WHEEL. SO IT IS VERY DANGEROUS WHEN ENTERING AN INTERSECTION AND YOUR GO TO ACCELERATE AND THE CAR SHAKES YOUR BODY BECAUSE IT'S JOLTING BECAUSE THE TRANSMISSION IS ACTING UP. THIS IS DEFINITELY A SAFETY ISSUE AND NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278636November 7, 2019
FUEL/PROPULSION SYSTEM
I TOOK MY CAR IN FOR THE RECALL, AND THE DEALERSHIP REPLACED THE EVAP PURGE VALVE. AFTER GETTING IT FIXED I HAD TO RETURN THE CAR TO THE DEALERSHIP 2 WEEKS LATER BECAUSE IT DIES EVERY TIME I GET GAS, NOT THE PROBLEM I WAS HAVING BEFORE. THE DEALERSHIP DETERMINED THIS WAS BECAUSE FORD SENT OUT A FAULTY PART, AND THE FLAP ISN'T CLOSING ON THE VALVE. FORD WILL NOT FIX THE PROBLEM THE THE RECALL SAY IT IS A ONE TIME FIX, THE DEALERSHIP WILL ALSO NOT FIX THE PROBLEM AS THEY STATE IT IS IS FORDS RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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