Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11298093January 9, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ENGINE LIGHT CAME ON WITH "ENGINE FAULT SERVICE NOW" MESSAGE. THE VEHICLE WENT INTO LIMP MODE AND FINALLY CAR SHUT DOWN. I TOOK INTO A FORD DEALERSHIP AND THEY SAID THE TURBO AND ENGINE WERE NOT GETTING FUEL ON THE HIGHWAY PUMPED INTO THEM AND WOULD BOTH NEED REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298244January 9, 2020
STEERING
HELLO, MY CAR LOST THE ABILITY TO STEER WHILE DRIVING AT HIGHWAY SPEEDS AND IN A TURN. IT WENT OUT LIKE A LIGHT BULB WOULD. NO WARNING. I WAS LUCKILY AS NO TRAFFIC WAS COMING WHEN THIS HAPPENED AND THE ARCH OF THE CURVE WAS FAVORABLE FOR THIS SITUATION. I NOTICED THE WARNING LIGHT CAME ON POWER STEERING ASSIST FAULT. GOD FORBID IF I WOULD HAVE HAD MY GRANDCHILDREN WITH ME AND THERE WAS TRAFFIC!! THIS HAS BEEN IDENTIFIED AS AN ISSUE BEFORE WITH EARLIER MODELS AND A RECALL WAS ISSUED BUT THE ISSUE STILL REMAINS WITH THE NEWER MODELS AS WELL. SOMEONE WILL HAVE A TERRIBLE ACCIDENT SOON WITH THE POSSIBILITY OF LOSS OF LIFE. PLEASE LOOK INTO THIS AS IT IS JUST A MATTER OF TIME BEFORE SOMETHING UNFORTUNATE HAPPENS. THANK YOU! :-) [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298016January 8, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 50 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE HESITATED. THE VEHICLE WAS PULLED OFF THE ROADWAY AND TURNED OFF FOR APPROXIMATELY 10 MINUTES BEFORE IT WAS RESTARTED. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO HEALEY FORD LINCOLN LOCATED AT 2528 NY-17M, GOSHEN, NY 10924, (845) 291-1998, TO BE DIAGNOSED. THE CONTACT WAS UNABLE TO RECALL THE PART THAT NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297551January 7, 2020
FUEL/PROPULSION SYSTEM
WHEN I PUT GAS IN MY CAR I HAVE TROU LEFT RESTARTING THE CAR, WHEN IT DOES START IT RUNS ROUGH FOR A MINUTE THEN IS FINE UNTIL I PUT GAS IN THE CAR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291988December 30, 2019
POWER TRAIN
SHAKES SHUTTERS SINCE NEW HAVE HAD IN TWICE. SAID BOTH TIMES NOT SHAKING OR SHUTTERING ENOUGH YET. UM IM 52 I AM A MECHANIC. WE ALL KNOW THIS IS LEMON I HAVE OWNED NUMEROUS FORDS AND WOULD LIKE THIS RESOLVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291262December 26, 2019
VISIBILITY/WIPER
WIPERS SUDDENLY STOPPED WORKING WHILE IT WAS RAINING CAUSING A SERIOUS SAFETY RISK. COULDN'T CONTINUE TO DRIVE SO WAS PULLED OVER ON SIDE OF THE HIGHWAY UNTIL RAIN STOPPED. LATER WIPERS CAME ON BY THEMSELVES WHILE SWITCH WAS TURNED TO OFF POSITION AND WOULD NOT TURN OFF UNTIL FUSE WAS PULLED. HAVE REPLACED MOTORS AND SWITCH AND THEY HAVEN'T BEEN REPAIRED. NO LONGER WORKING AT ALL WITH NO RESPONSE TO THE SWITCH AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291054December 24, 2019
POWER TRAIN
CAR HAS BEEN VIBRATING WHENEVER ACCELERATING SINCE THE FIRST 6 MONTHS AFTER IT WAS PURCHASED. CAR WAS PURCHASED IN 2016. STARTED STALLING A FEW MONTHS AGO AFTER ANY STOPS. THOUGHT MAYBE TRANSMISSION OIL WAS LOW OR DIRTY SO I HAD IT CHANGED. RIGHT AFTER OIL CHANGE CHECK ENGINE LIGHT CAME ON AND CAR BEGAN DRIVING AS IT WOULD GET STUCK. HAD THE CAR CODED AND IT CAME BACK THAT THE CLUTCH WAS GETTING JAMMED. WHEN I CONTACTED FORD THEY SAID THIS WAS A KNOWN PROBLEM AND THAT THEY WOULD FIX IT AS LONG AS I WAS UNDER 100K. I AM AN UBER DRIVER FULL TIME AND MY CAR IS OVER 100K. CALLED FORD RECALL OFFICE AND THEY TOLD ME I WAS NEVER NOTIFIED OF THIS EXTENDED WARRANTY BECAUSE MY CAR DIDN'T FALL UNDER THE YEAR OF THE CLUTCH ISSUES. FORD HAS BEEN TRYING TO BUY BACK MY CAR 4MONTHS SINCE I DROVE OFF THE LOT AND I SHOULD OF KNEW THAT WAS A RED FLAG. I AM CURRENTLY SPENDING 55 DOLLAR A DAY ON A RENTAL SO THAT I MAY CONTINUE DOING UBER WHICH IS HOW I EARN MY INCOME. I DO NOT WANT TO PAY MONEY TO GET THIS CAR FIXED AND THEN ANOTHER ISSUE ARISES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290802December 23, 2019
POWER TRAIN
THE 6-SPEED DUAL-CLUTCH AUTOMATIC TRANSMISSION HAS A WELL-DOCUMENTED SHUDDER WHEN BEGINNING TO ACCELERATE- JERKY MOTION, NO OR DELAYED MOTION, EXTREME SHAKING OF THE FRONT OF THE CAR. IT HAPPENS REPEATEDLY. FORD HAS REPAIRED THIS PROBLEM ONCE, BUT THE REPAIR PROCESS WAS FAULTY, AS THE PROBLEM HAS RETURNED. IN 8/2019, FORD EXTENDED THE WARRANTY ON THE CAR TO 7 YEARS OR 100,000 MILES, FOR FOCUSES BUILT BETWEEN JULY 4, 2013, TO NOV. 5, 2015. MY 2016 FOCUS WAS BUILT AFTER THIS DATE, SO FORD IS NOT MAKING THE REPAIR. THEY CLAIM CHANGES WERE MADE TO SUBSEQUENT MODELS TO ALLEVIATE THE NEED FOR REPAIRS-- BUT MY 2016 FOCUS IS PROBLEMATIC FOR THE SECOND TIME, SHOOTING DOWN THAT ASSERTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290950December 23, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WOULD SUDDENLY STALL AT VARIOUS TIMES; HOWEVER, THE FAILURE OCCURRED MOST OFTEN WHEN COMING TO A COMPLETE STOP AND ACCELERATING UPHILL. THE VEHICLE WOULD ALSO SHUDDER WHEN ATTEMPTING TO ACCELERATE. THE CONTACT CALLED AUTONATION FORD CORPUS CHRISTI (LOCATED AT 6250 SOUTH PADRE ISLAND DRIVE, CORPUS CHRISTI, TX 78412, 361-444-0125) AND WAS INFORMED THAT THE REPAIR FOR THE RECALL WAS UNAVAILABLE. THE DEALER ALSO CALIBRATED THE CPU ON THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 96,476. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290571December 21, 2019
ELECTRONIC STABILITY CONTROL (ESC)
CAR WAS ON CRUISE CTL, THEN JUST WHEN INCREASING SPEED, WAS GOING 30 THEN WHEN TTO 80 BEFORE I CANCEL IT, WAS DRIVING 60 CAR AUTO WHEN TO 30, TRANSMISSION SERVICE COMES UP NOW AND TEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288995December 14, 2019
POWER TRAIN
I BOUGHT THE CAR AT A FORD DEALER IN MARCH OF THIS YEAR AND WAS STEERED INTO IT WITHOUT ANY MENTION OF THE TRANNY AND CLUTCH PROBLEMS. SURE ENOUGH THE CLUTCH IS SLIPPING AT ONLY 12000 MILES! WE HAVE BEEN WAITING FOR A CLUTCH TO COME IN FOR 10 DAYS SO FAR. I CONTACTED FORD AND THEY JUST SAID THEY WOULD KEEP FIXING IT. I CAN`T BELIEVE THAT THEY WERE ALLOWED TO KEEP SELLING THESE CARS KNOWING THE PROBLEMS THAT THEY HAD! WE TOLD THEM WE WERE BUYING A CAR TO GET BACK AND FORTH TO THE CITY WHEN MY BF GETS HIS KIDNEY TRANSPLANT AND THIS IS WHAT WE ARE STUCK PAYING FOR FOR OVER 5 MORE YEARS AND THEY SAY THERE IS NO PERMANENT FIX! WE ARE SCARED TO EVEN DRIVE IT! IT JERKS INTO GEAR FROM LOW TO 2 AND SOMETIMES HESITATES. IF IT DOES THIS AT THE WRONG TIME, IT COULD GET US KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288856December 13, 2019
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
TRANSMISSION MODULE WAS GOING 60 CAR WHEN TO 30 MPH, CAR CAN GO IN REV WAS INFORMED BY DEALER. CAR WONT START ON COLD OR WARM DAYS NOT BATTERY, CLICKS AFTER TRYING TO START AND TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288464December 11, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM AT NIGHT BECAUSE THE LAMINATE WAS PEELING. THE CONTACT CALLED AUTOFAIR FORD IN MANCHESTER AT 603-634-100 (LOCATED AT 1475 S WILLOW ST, MANCHESTER, NH 03103) AND WAS INFORMED THAT THE WARRANTY WAS EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287350December 10, 2019
STEERING, ELECTRICAL SYSTEM
2016 FORD FOCUS SE. CONSUMER WRITES IN REGARDS TO CROOKED STEERING WHEEL AND DEFECTIVE CHARGING PORTS AND BLUETOOTH. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288208December 10, 2019
POWER TRAIN
I WAS DRIVING TO WORK AND NOTICED A HITCH IN THE AUTOMATIC TRANSMISSION'S GEAR SHIFTING. IT FELT LIKE IT WAS SLOWING DOWN AT MOMENTS WHILE I ACCELERATED. IT WOULD KICK BACK IN DURING THOSE MOMENTS AND START TO WORK AS NORMAL. WHEN I LEFT WORK AT A LATER DATE MY CAR DID NOT ACCELERATE PROPERLY AS I WAS MERGING ONTO A HIGHWAY RAMP FROM ANOTHER RAMP. A CAR THAT WAS COMING DOWN THE BLVD ALMOST HIT ME BUT I RODE OFF TO THE SHOULDER BEYOND THE FIRST RAMP ONTO THE SECOND ENTRANCE. AS I DROVE HOME I NOTICED A WORSE LOSS OF POWER TO THE POINT OF A FEEL OF ALMOST SHUTTING DOWN AS I DROVE HOME. AS I WAS PARKING I NOTICED MY CAR WAS NOT WORKING IN DRIVE. IT FELT LIKE IT WAS IN NEUTRAL. I HAD TO PUT IT IN PARK THEN BACK TO DRIVE TO GET IT TO GO FORWARD. ONE THING I NOTICE ABOUT A YEAR AGO WAS THAT THE LOW GEAR WAS FAR SLOWER THAN OTHER CARS I HAD IN THE PAST. I MENTIONED IT TO A PERSON AT THE DESK AT FORD'S REPAIR DEPARTMENT AND THEY SAID THAT THE LOW GEAR WAS JUST SLOWER THAN IT IS ON OTHER CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287833December 9, 2019
UNKNOWN OR OTHER
WHILE DRIVING, MY CAR ALL OF A SUDDEN STOPPED IN THE MIDDLE OF TURNING, MY FOOT WAS ON THE GAS PEDAL AND IT WOULDN'T MOVE. AFTER A FEW ATTEMPTS TO GET IT GOING, IT FINALLY TOOK OFF AND STARTED TO MAKE A GRINDING NOISE AND SHAKING ONCE IT GOT ABOVE 25 MPH. I'VE BEEN TO SCARED TO DRIVE IT EVER SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287680December 7, 2019
FUEL/PROPULSION SYSTEM
RECALL NOT DONE I DID EXPERIENCE THE CAR STALLING WHILE TAKING OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287695December 7, 2019
POWER TRAIN
I'VE GOTTEN MY VEHICLE'S TRANSMISSION SERVICED TWICE IN THE LAST YEAR UNDER WARRANTY FOR THE SAME PROBLEM. THE TRANSMISSION'S CLUTCHES WERE REPLACED TO SUPPOSEDLY FIX PROBLEMS WITH THE VEHICLE LACKING ACCELERATION AND ROUGH SHIFTING. EVEN AFTER GETTING THE TRANSMISSION SERVICED, THE VEHICLE STILL SUFFERED THE SAME SYMPTOMS. THE MOST EXTREME PROBLEM/CONCERN IS THAT THE VEHICLE SOMETIMES GOES INTO NEUTRAL ALTHOUGH IT'S IN 'DRIVE'.VEHICLE CURRENTLY HAS 78,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287403December 6, 2019
POWER TRAIN
I BOUGHT THIS 2016 FOCUS IN HOPES ON GIVING IT TO MY DAUGHTER BUT I WILL NOT, IT IS NOT A SAFE GAVE TO DRIVE. OUT OF NOWHERE IT WAS STRUGGLING TO GO INTO DRIVE GEAR AND THE REVERSE GEAR AND THEN I WAS JERKING REALLY BAD WHERE MY DAUGHTERS HEADS WE'RE HURTING BECAUSE OF ITSO I TOOK IT TO A FORD DEALERSHIP IN RIVERSIDE CALIFORNIA AND THEY ARE TRYING TO CHARGE ME NOW $3,000 AND THEY HAD IT FOR MORE THAN A MONTH NOW AND I AM ABOUT TO LOSE MY JOB BECAUSE OF THE SITUATION WITH THIS CAR FORD IS SAYING THAT THEY WOULD PAY FOR MY RENTAL BUT IT'S STILL BEING CHARGED TO MY CARD WHICH I AM BEING OVERDRAFT FOR AND I'M COMING IN MORE IN-DEPTH AND DEBT BECAUSE OF THIS CAR I AM A SINGLE MOTHER TRYING TO PROVIDE FOR MY CHILDREN ALL ON MY OWNTHIS IS UNACCEPTABLE OF FORD AND THIS SITUATION HAS CAUSED ME TO GO INTO AN ACCIDENT AND I END UP HITTING ANOTHER CARTHIS TRANSMISSION ISSUE SHOULD NOT BE AN EXPENSE I SHOULD BE PAYING FOR OR BECOMING IN DEBT FOR FORTUNE BE FULLY LIABLE FOR THE SITUATION
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11287422December 6, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2016 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A HEAD ON CRASH AND ONLY THE AIR BAG UNDERNEATH THE STEERING WHEEL DEPLOYED. THE CONTACT FELT THAT THE AIR BAG PARTIALLY DEPLOYED AS TO THERE WAS A POWDER SUBSTANCE AND AN UNUSUAL ODOR FROM THE AIR BAG. THE SENSOR INDICATED THAT THE AIR BAGS WERE ON AND ACTIVE BEFORE THE CRASH. THE CONTACT'S VEHICLE WAS TRAVELING ONLY 5 MPH, BUT THE OTHER VEHICLE WAS TRAVELING 30 MPH. ALL THE AIR BAGS IN THE OTHER VEHICLE DEPLOYED EVEN THOSE IN THE BACK SEAT. THE CONTACT SUSTAINED A NECK STRAIN AND BRUISES FROM THE SEAT BELT RESTRAINT. MEDICAL ATTENTION WAS NOT RECEIVED. THE ENTIRE ENGINE DROPPED DOWN AFTER THE CRASH AND DEBRIS WAS THROWN ACROSS THE STREET. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 101,800. THE VIN WAS INVALID.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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