Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11278510November 6, 2019
FUEL/PROPULSION SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING SUDDENLY FAILED. THE CONTACT WAS ABLE TO PULL INTO A PARKING LOT AND PARK THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE REMAINED IN THE PARKING LOT. IN ORDER TO MOVE IT, THE VEHICLE WOULD NEED TO BE TOWED. THE CONTACT CALLED A CERTIFIED MECHANIC WHO INFORMED THE CONTACT THAT THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE DEALER. THE DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, THE CONTACT NOTICED A FUEL ODOR. THE CONTACT CALLED BOB TOMES FORD (LOCATED AT 950 S CENTRAL EXPY, MCKINNEY, TX 75070, 214-544-5000) AND WAS INFORMED THAT THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED REGARDING THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 113,673.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278234November 5, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE OPERATING THE VEHICLE, THE MESSAGE "ELECTRIC POWER ASSIST" ILLUMINATED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO HOLEMAN FORD (3641 RT 42 SOUTH, TURNERSVILLE, NJ) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE STEERING RACK WAS REPLACED, BUT THE FAILURE RECURRED APPROXIMATELY ONE WEEK LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO WAS UNABLE TO DETECT A DEFECT IN THE STEERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278295November 5, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO FUTURE FORD LINCOLN (LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277947November 4, 2019
STEERING
WHILE DRIVING ON THE INTERSTATE I-285 MY STEERING WHEEL LOCKED UP ALMOST CAUSING AN ACCIDENT AND I HAVE HAD THE VEHICLE SEVERAL TIMES AT A FORD DEALERSHIP AND IT IS NOT FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277984November 4, 2019
ELECTRICAL SYSTEM
JUST A WEEK AFTER BUYING MY CAR, THE STEREO STARTED TO MAKE A VERY LOUD SCRATCHING AND POPPING NOISE AND THEN IT WOULD CUT OFF AND NO SOUND WOULD WORK. I TRIED TO MASTER RESET IT A FEW TIMES AND IT IS STILL HAVING THE ISSUE. NOW THE NOISE IT HAS BEEN MAKING IS SO LOUD AND PIERCING THAT IT MAKES ME FEEL LIKE MY EARS ARE GOING TO BLEED. I HAVE LOOKED UP WAYS TO STOP THIS PROBLEM AND I NOTICED THAT MANY PEOPLE WITH THE SAME CARE AS ME, HAVE REPORTED THIS EXACT SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278082November 4, 2019
STEERING
WE PURCHASED THIS VEHICLE USED ABOUT A YEAR AND A HALF AGO FOR MY TEENAGE DAUGHTER. DRIVING TO A FRIEND'S HOUSE, SHE STOPPED FOR GAS. SHE STARTED THE CAR AND THE NOTIFICATION" STEERING ASSIST FAILURE - SERVICE REQUIRED" CAME ON. SHE TURNED THE CAR OFF AND WAITED A FEW MINUTES AND STARTED IT AGAIN. THE STEERING WORKED FINE.. WHILE DRIVING, THE POWER STEERING WENT OUT. THANKFULLY, SHE WAS ON A SIDE STREET AND WAS ABLE TO PULL OVER AND TURN THE CAR OFF.. SHE TURNED THE CAR BACK ON AND MADE IT TO A FRIEND'S HOME NEAR BY. SINCE LAST NIGHT, THE POWER STEERING IS COMPLETELY OUT. I'VE JUST FOUND THIS SITE WHICH I WAS DIRECTED TO FROM A CONSUMER SITE STATING A LONG HISTORY OF THIS PROBLEM WITH THE POWER STEERING ON THIS VEHICLE. WE ARE NOW WAITING ON A TOW TRUCK TO TAKE THE CAR TO A NEARBY DEALERSHIP TO FIND OUT WHAT THEY HAVE TO SAY ABOUT THE ISSUE. I'VE ALREADY MENTIONED TO THEM I'VE FOUND THIS SITE AND THERE IS A LONG LIST OF DOCUMENTED ISSUES. ( THEY SEEM TO BE SURPRISED ABOUT IT ( GO FIGURE )) ....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278106November 4, 2019
STEERING
RANDOMLY ALERTED TO "STEERING ASSIST MALFUNCTION" ON START UP OR WHEN FIRST STARTING ON DRIVE. SEIZING OF STEERING TO EXTREME DIFFICULTY IN TURNING WHEEL MAKING TURN NEARLY IMPOSSIBLE. IF CAR TURNED OFF AND RESTARTED(BETWEEN 1-3 TIMES), CODE GOES AWAY AND CAR RETURNS TO NORMAL. THIS HAS BEEN HAPPENING WITH INCREASING FREQUENCY THOUGH UNABLE TO PREDICT.I OWN 2012 FOCUS. 117,000 MILES.I SEE SIMILAR COMPLAINTS ON NHSTA WEBSITE IS THIS RELATED TO THE 2011-2013 FUSION RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277803November 3, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR SHUTTERS AND STALLS. NOT MUCH POWER. HAD TCM REPAIRED AND THE DUAL CLUTCH MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277507November 1, 2019
POWER TRAIN
I DIDN'T GET TO FINISH MY 1ST COMPLAINT..ABOUT MY 2012 FORD FOCUS TRANSMISSION PROBLEM. IVE HAD THE TRANSMISSION FIXED TWICE ALREADY UNDER THE WARRANY AND NOW ITS DOING IT AGAIN AND MY WARRANTY RAN OUT 5 MOS. AGO SO FORD WONT FIX IT AGAIN? I DON'T UNDERSTAND WHY THIS ISN'T A RECALL? I AM SCARED TO DRIVE THIS CAR AND I HAVE 3 CHILDREN I DRIVE AROUND. AND NOW THE TRANSMISSION IS HESITATING AND SHUDDERING AGAIN AND I CANT AFFORD TO PAY FOR IT TO BE FIXED. PLEASE RECALL THE 2012 FORD FOCUS TRANSMISSION PROBLEMS SO I CAN GET MY CAR FIXED SO ME & MY KIDS FEEL SAFE ON THE ROAD !! PLEASE !! I JUST CANT BELIEVE ITS NOT RECALLED AFTER SEEING THE MILLIONS OF COMPLAINTS ABOUT THIS CAR AND TRANSMISSION PROBLEMS?? I DON'T UNDERSTAND THAT??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277537November 1, 2019
FUEL SYSTEM, GASOLINE, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) AT STAR FORD LINCOLN (LOCATED AT 1101 S BRAND BLVD, GLENDALE, CA 91204, (818) 956-0977). AFTER THE VEHICLE WAS RETRIEVED, IT FAILED TO START. THE DEALER WAS ABLE TO RECHARGE THE BATTERY. THE CONTACT STATED SHE WAS ABLE TO DRIVE TO HER RESIDENCE. TWO DAYS LATER, WHILE DRIVING 25 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT REPLACED THE BATTERY. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT AND THE CONTACT WAS UNAWARE OF THE DIAGNOSES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 118,834.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277545November 1, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE NOISE CONTINUED WHEN THE IGNITION WAS TURNED OFF. THE VEHICLE WAS TAKEN TO LITHIA FORD LINCOLN OF BOISE (LOCATED AT 8853 W FAIRVIEW AVE, BOISE, ID 83704, (208) 398-2106) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC SYSTEM/TRANSMISSION AND ACM CORD FROM THE STEERING WHEEL TO THE RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277587November 1, 2019
ENGINE
THE CAR JERKS A LOT WHILE DRIVING. IT IS LIKE A STUTTER OR SOMETHING. I HAD NAPLETON FORD CHECK IT OUT AND THEY INDICATED THAT THE CLUTCH NEEDS REPLACING. THEY INDICATED THAT THERE WAS A RECALL ON THE CLUTCH AND THAT IT HAD TO REPLACED BY 100,000 MILES. I BOUGHT THE CAR USED AT 154,000 MILES SO I DIDN'T HAVE IT AT THE TIME OF THE RECALL. MY WARRANTY WON'T COVER THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277602November 1, 2019
STEERING
STEERING HAS BECOME STIFF. THE VEHICLE WAS TAKEN TO A DEALERSHIP WHERE TECHNICIANS CONFIRMED ELECTRONIC POWER ASSISTED STEERING (EPAS) CORROSION WAS THE ROOT OF THE STIFFNESS. HOWEVER, FORD CUSTOMER CARE STATED THIS REPAIR WOULD NOT BE COVERED BECAUSE THE WARRANTY HAS EXPIRED AND THAT THERE ARE NO CUSTOMER SATISFACTION PROGRAMS COVERING MY VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277357October 31, 2019
STEERING
ON 10/26/2019 I WAS BACKING THE CAR OUT THE DRIVEWAY, AND AS I WAS ABOUT TO START TURNING I NOTICED THE STEERING WHEEL LOCKED ON ME, AND PREVENT ME FROM PROCEEDING ON TO MY ROUTE. I MANAGED TO QUICKLY GET IN BACK ON TO THE DRIVEWAY AND NARROWLY MISSED GETTING HIT BY A CAR COMING THE OPPOSITE DIRECTION. ONCE I GOT THE CAR BACK ON PARK I TURNED THE ENGINE OFF THINKING IT WOULD RESET ANY PROBLEM, BUT WHEN I TURNED IT BACK ON THE "STEERING ASSIST FAULT " NOTIFICATION CAME BACK ON. I PROCEEDED TO CONTINUE TURNING THE CAR OFF, AND BACK ON, AS WELL AS PLACING IT NEUTRAL, DRIVE, AND REVERSING IT AGAIN BUT THE STEERING WHEEL STAYED LOCKED. AFTER BEING UNABLE TO FIND A SOLUTION I SEARCHED ONLINE TO SEE IF ANYONE ELSE HAS EXPERIENCED THIS PROBLEM, AND FOUND MANY TESTIMONIALS DATING BACK YEARS! OF PEOPLE HAVING THEIR LIVES PUT AT RISK DUE TO THIS PROBLEM.I WAS LUCKY ENOUGH TO FIND MYSELF IN A SAFE LOCATION WHEN THIS HAPPENED, BUT NOW I FIND MYSELF WITH A TOWING BILL OF 85 DOLLARS, AS WELL AS A BILL OF 2,000 DOLLARS (THAT I DO NOT HAVE) TO FIX THE PROBLEM, AND WITHOUT TRANSPORTATION. THIS IS A HUGE PROBLEM THAT PUTS LIVES IN DANGER, AS WELL AS ECONOMICALLY DEBILITATING. SOMEONE NEEDS TO BE DOING SOMETHING TO FIX IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277410October 31, 2019
POWER TRAIN
THE TRANSMISSION OF MY CAR SHUDDERS DURING LIGHT ACCELERATION WHEN IT GOES INTO MOTION FROM A STATIONARY POSITION. I HAVE BEEN FACING THIS ISSUE FOR A LONG TIME NOW. IT RUNS GREAT IN 1ST GEAR BUT WHEN IT SWITCHES TO 2ND IT SHUDDERS AND THEN SHIFTS. ALSO WHEN IT IS ON GEARS MORE THAN 2 IT RUNS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277048October 30, 2019
POWER TRAIN
TRANSMISSION HAVING TROUBLE CATCHING ALL GEARS WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277199October 30, 2019
POWER TRAIN
THIS 2012 FORD FOCUS HAS ONE OF THE ORIGINAL DPS6 TRANSMISSIONS WHICH IS FAILING AS TO BE EXPECTED BY DESIGN. FORD IS DENYING THE EXTENDED WARRANTY FOR 7 YEARS BECAUSE THE PURCHASE DATE WAS AUGUST 2011. THE VEHICLE IS A 2012 AND HERE WE ARE IN 2019. THIS IS 7 YEARS. THE VEHICLE IS DANGEROUS, SHIFTING HARD AND SLIPS OUT OF GEAR AND WON'T GO INTO DRIVE. THIS IS VERY DANGEROUS WHEN YOU NEED ACCELERATION ON THE FREEWAY OR WHERE EVER THE RISK MAY BE IN TRAFFIC CONDITIONS. THERE ARE 1000'S OF REPORTS ON THE MALFUNCTIONING TRANSMISSION AND I RECENTLY READ ON THE INTERNET THE NHTSA THIS YEAR IS FINALLY LOOKING INTO THIS PROBLEM THAT WAS SOLD TO MILLIONS OF CUSTOMERS. I HAVE HAD THE CAR DIAGNOSED AT A FORD DEALERSHIP WHO PROCEEDED TO PRICE GOUGE ME ON A REPAIR SINCE FORD WON'T HONOR THEIR CUSTOMER SATISFACTION. NO THIRD PARTY TRANSMISSION SHOPS WILL WORK ON THIS CAR AND THE CONSUMER IS SLAVED TO FORD FOR REPAIRS. DISHONEST PRICE GOUGING QUOTES TO BOOT. I WAS LURED IN WITH $1400.00 TO 1600.00 TO BRING THE CAR IN. 5 MONTHS LATER, WITH NO COOPERATION AND NUMEROUS PHONE CALLS, THEY DOUBLED THE PARTS PRICED FOR THE REPAIR UP TO $3200.00 PLUS IT COULD BE MORE. I WAS SO FED UP I TOWED THE VEHICLE OUT OF THERE AND BACK TO MY GARAGE. THIS HALF BAKED EXTENDED WARRANTY FORD PUT OUT FOR THIS TRANSMISSION IS EXACTLY THAT, HALF BAKED. THEY KNOW THIS TRANSMISSION WILL FAIL AND THE WARRANTY SHOULD HAVE COVERED ALL COMPONENTS FOR THIS MECHANICAL MONSTROSITY. THE CONSUMER IS OVER THE BARREL WITH FORD FIXING THIS PROBLEM AND THEY ARE TAKING ADVANTAGE OF THE SITUATION. I WAS DENIED THIS WARRANTY BY TWO MONTHS WHEN I FIRST INQUIRED ABOUT THE. IT'S A 2012 - 2019 7 YEARS. JUST BECAUSE IT WAS SOLD IN 2011 SHOULDN'T MAKE A DIFFERENCE. IT'S STILL THE SAME DANGEROUS MALFUNCTIONING TRANSMISSION OUT ON THE ROAD. I SURE HOPE THE NHTSA PUTS SOME PRESSURE ON FORD TO DO THE RIGHT THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276884October 29, 2019
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
LOSS OF POWER STEERING WHILE DRIVING, MY SPEED WAS 60MPH, NO WARNING ALL OF SUDDEN I COULDN'T TURN OR MANEUVER THE STEERING WHEEL. VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276898October 29, 2019
ENGINE
MASSIVE STUTTERING ISSUE. WHEN PRESSING GAS, SEEMS TO STUTTER AND FAIL TO GET UP TO SPEED. HAS HAPPENED MANY TIMES AND DOESN'T SEEM TO CHANGE IF ENGINE IS COLD OR WARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271450October 28, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING WHEEL SEIZED AND THE STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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