Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11286515December 2, 2019
ENGINE
WE HAVE HAD THE CLUTCH REPLACED 3 TIMES AND ARE READY WITH OUR FOURTH CLUTCH (NO LONGER UNDER WARRANTY! $2200!). THE DUAL-CLUTCH IS A KNOWN PROBLEM AND FORD HAS NOT FIXED IT. THEY CONTINUE TO REPLACE THE PART WITH ONE THAT FAILS AT 25,000 MILES.YOU KNOW IT'S A CLUTCH WHEN THE CAR IS SHUDDERING, STRUGGLES TO SWITCH BETWEEN GEARS AND DOES NOT FEEL LIKE THE ENGINE IS RUNNING SMOOTHLY. FORD REFUSES TO STAND BEHIND THEIR CAR THAT THEY KNOWINGLY SOLD EVEN THOUGH THEY WERE AWARE OF THE PROBLEMS. WE FIRST TOOK OUR CAR IN FOR SHUDDERS AT 2,000 MILES AND WERE TOLD IT WAS NORMAL. THE LAST REPAIR TOOK ALMOST 1 MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283119December 1, 2019
STEERING
I BACKED OUT MY FOCUS FROM THE GARAGE AND HEARD A BEEP OR NOISE TO ALERT ME OF A PROBLEM. THE STEERING WHEEL WAS RIGID AND DASH MESSAGE SAID SOMETHING ABOUT STEERING MALFUNCTION. IN ADDITION WAS A SQUARE BOX WITH AN "I" IN THE BOX. I THEN MOVED THE CAR BACK INTO THE GARAGE AND TURNED OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283165December 1, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WE TOOK THE CAR IN TO GET FIXED BECAUSE THE CHECK ENGINE LIGHT WAS ON. WHEN I TURN ON THE CAR AND START DRIVING THE CAR FEELS LIKE IT LOSES ITS SPEED AND IT FEELS LIKE THE CAR IS BEING PULLED BACK EVERY TIME ITS DRIVEN FORWARD. THE CAR FEELS AS IF ITS BEING FORCED TO DRIVE AND IT HAPPENS EVERY TIME THE CAR IS BEING DRIVEN. WE TOOK IT IN TO STAR FORD LINCOLN GLENDALE ON 1101 S BRAND BLVD GLENDALE, CA 91204, PHONE NUMBER (818)502-1901 WHERE THEY TOLD US THEY FIXED THE CAR BUT THE CAR REMAINED WITH THE SAME PROBLEMS WITH NO EVIDENCE OF FIXED DIFFERENCE. WHEN WE PICKED UP THE CAR AFTER DROPPING IT OF AT STAR FORD LINCOLN WE HAD TO JUMP START THE CAR BECAUSE IT NO LONGER TURNED EVEN THOUGH THE CAR WOULD TURN ON BEFORE WE DROPPED IT OFF. THE CAR ALSO STARTED LEAKING WATER FROM THE RADIATOR EVEN THOUGH THAT WAS NOT ONE OF THE REASONS WE LEFT THE CAR THERE. AFTER PICKING UP THE CAR FRO THERE IT HAS BEEN REMAINED PARK BECAUSE WE CAN NOT MOVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283056November 30, 2019
STEERING
VEHICLE ELECTRONIC STEERING CONTROL FAILED AND POWER STEERING LOST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283054November 30, 2019
STEERING
WHILE DRIVING, LOSS OF ABILITY TO STEER. ALSO, WHEN STARTING THE CAR, TROUBLE TURNING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282847November 29, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO STEER AND SWERVE IN AND OUT OF LANES WITHOUT WARNING. THE CONTACT HAD TO REMOVE HIS FOOT FROM THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO JD BYRIDER AUTO SALES (3700 W BROAD ST, COLUMBUS, OH 43228, (614) 456-1717) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. OUT OF CONSIDERATION, THE DEALER REPLACED THE FRONT WHEEL BEARING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ANOTHER DIAGNOSTIC TEST, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282938November 29, 2019
POWER TRAIN
P073E DTC DEALER RECOMMENDS NEW TRANSMISSION AFTER CHANGING SHIFT MODULE. DAUGHTER WAS ALMOST REAR ENDED WHEN VEHICLE APPRUPTLY LOST POWER ON MAJOR ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282413November 26, 2019
UNKNOWN OR OTHER
POWER STEERING WENT OUT WHILE TRAVELING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281818November 22, 2019
STEERING
ONE DAY I WENT TO START MY CAR UP, AND TRIED TO TURN MY WHEEL AND IT WOULDN'T TURN. SOMEBODY WAS ABLE TO LOOSEN IT UP FOR ME THAT TIME. TWO DAYS AFTER THAT I ATTEMPTED THE SAME THING AND IT WOULDN'T NOT LOOSEN UP AT ALL. THE WHEEL IS EXTREMELY HARD TO TURN. I'VE DONE A LITTLE RESEARCH AND SEEN THAT THEY HAVE HAD THIS PROBLEM WITH A NUMBER OF THESE MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281894November 22, 2019
POWER TRAIN
FORD DEALERSHIP STATES "CLUTCH SHUDDER PROBLEM" OCCURRING, BUT THERES A SERVICE CALL ON IT ONLY TO INFORM ME THAT THE WARRANTY HAS RUN OUT AND THE EXTENSION ON THE REPAIRS OF THIS HAVE EXPIRED. I WAS NEVER INFORMED OF THIS REPAIR, HAD MY SERVICES COMPLETED. WHEN INQUIRING TO THE FORD DEALERSHIP THAT SERVICED THE TRANSMISSION FOR $249 LAST MARCH,AS WELL AS FORD CUSTOMER RELATIONS DEPT, I WAS INFORMED BY BOTH THAT UNLESS SOMEONE COMES IN WITH THIS COMPLAINT THEY DO NOT REPAIR IT. LUCKY ME IT HAS LASTED 9 MONTHS PAST THE "SERVICE CALL EXTENSION DATE", 9 MONTHS PAST THE "MANUFACTURER WARRANTY". THIS I ALSO BELIEVE IS THE RESULT OF THE GAS VALVE NOT MALFUNCTIONING SINCE PRIOR TO THE RECALL FOR THAT-BACK IN 2015 I REPORTED THIS AND IN 2016 PRIOR TO THE SERVICE CALL FOR THE TCM I HAD IT SERVICED AS WELL! NOW THEY ARE ACTING AS IF THEY DID NOT KNOW THE DUAL-CLUTCH TRANSMISSION WAS FAULTY AND ARE REFUSING TO REPAIR THEIR FAULTY PARTS! I'M A NURSE FOR THE FEDERAL GOVERNMENT, I JUST WANT TO GET BACK AND FORTH TO WORK IN THE VEHICLE I PAY FOR (7 PAYMENTS REMAINING BY THE WAY)!! MAKE THEM FIX THEIR MISTAKE! THE GAS VALVE STALLING THE CAR PROBABLY RELATED TO THE TRANSMISSION PROBLEMS NOW HAVING IT HAD STALLED THE CARS BEFORE THEY OWNED THAT PROBLEM!! FOR THE RECORD THERE WERE FAR LESS MILES ON MY CAR WHEN THEY HAD TO REPAIR THE TCM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281471November 21, 2019
SUSPENSION, UNKNOWN OR OTHER
2012 FOCUS S A MAJORITY OF THE TIME FROM A STOP VEHICLE STARTS JERKING AND I DON'T OWN A STICK SHIFT. ALSO AS IT'S JERKING THE RPMS GO REALLY HIGH AS IF I NEED TO SHIFT IDK BUT ALSO EVERY TIME I PUT IT IN PARK IT ROLLS ABOUT QUARTER-INCPUT IT IN PARK IT ROLLS ABOUT A HALF AN INCH OR MORE THEN I HEAR A CLICK WELL IT'S MORE LIKE A TIN CAN SOUND I HATE IT I HOPE IT'S NOT MY TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281528November 21, 2019
STEERING
WHEN OPERATING THE VEHICLE A SENSOR DISABLES MAKING THE VEHICLE DIFFICULT TO STEER. ONCE I PULL OVER AND SHUT THE VEHICLE OFF FOR A PERIOD OF TIME IT RESETS AND I AM ABLE TO DRIVE. THIS HAS OCCURRED ON SEVERAL DIFFERENT LOCATIONS, ROADS AND DURING DIFFERENT WEATHER. THE VEHICLE IS DIFFICULT TO CONTROL WHEN THIS HAPPENS AND AM LUCKY THAT IT HAS NOT HAPPENED WHEN THE VEHICLE IS AT A HIGH RATE OF SPEED. IT HAS ALSO HAPPENED WHEN YOU FIRST START THE VEHICLE ON SEVERAL OCCASIONS BUT HAVE BEEN ABLE TO RESET THE SYSTEM BY RESTARTING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281634November 21, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE VEHICLE ACCELERATED, IT SHUDDERED WITHOUT WARNING AND THEN RETURNED TO NORMAL AFTER A COUPLE OF SECONDS. THE VEHICLE WAS TAKEN TO PARIS FORD-LINCOLN (2020 NE LOOP 286, PARIS, TX 75460, (903) 784-2566) WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS TEST DRIVEN. THE MECHANIC CONFIRMED THAT THE VEHICLE VIBRATED AND SHUDDERED WHILE ACCELERATING. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBERS: 13V523000 (POWER TRAIN) AND 19V515000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281629November 21, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 5 MPH, THE VEHICLE BEGAN TO HESITATE AND AN ABNORMAL NOISE WAS HEARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE CONTACT CALLED AUTONATION FORD MOBILE (LOCATED AT 901 EAST INTERSTATE 65 SERVICE RD S, MOBILE, AL 36606, (251) 202-2016) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281314November 20, 2019
ELECTRICAL SYSTEM, POWER TRAIN
I RECENTLY SUBMITTED A COMPLAINT AND RECEIVED A PURGE VALVE RECALL FROM FORD. THE VEHICLE WAS TAKEN IN ON SEPT 6 AND REPAIRED. ON SEPT 11TH I WENT TO START THE VEHICLE AND IT HESITATED TO START. I TRIED AGAIN IT STARTED AND A NOTIFICATION CAME ON STATING TRANSMISSION MALFUNCTION SERVICE NOW. I HAD MY TRANSMISSION FIXED IN OCTOBER 2018 AND STILL HAVE HAD CONSTANT ISSUES. THE CAR STILL STALLS AND GOES IN AND OUT OF GEARS. THE CAR HESITATES WHEN TURNING OR PRESSING ON GAS TO ACCELERATE. AFTER A RECENT OIL CHANGE THE EMPLOYEE TRIED TO CHANGE MY HEADLIGHT AS IT WENT OUT AND 4 BULBS LATER HE DETERMINED THE WIRING ON THE VEHICLE IS HORRIBLE.ON NOV 2ND MY CAR HESITATES TO START AND CHECK ENGINE LIGHT RETURNS STATING TRANSMISSION MALFUNCTION. I BROUGHT THE CAR INTO A SHOP AND THEY THOUGHT TO CHANGE THE BATTERY AND PULLED A CODE SHOWING CLUTCH POSITION SENSOR IN TRANSMISSION. THE PASSENGER REAR SEAT BELT ALSO HAS A MALFUNCTION. IM STILL PAYING ON THIS VEHICLE AND STILL HAVE 11000 TO GO. EVERY YEAR THERE IS A CONSTANT ISSUE. IM NOT COVERED UNDER THE WARRANTY AND WHEN I WAS AT THE DEALERSHIP STATED THE CAR DIDN'T NEED WORK AND WOULDN'T REPAIR IT. MY BIGGEST FEAR IS DRIVING WITH MY CHILDREN AND THE CAR STALLS WHILE TURNING AND SOMEONE GETTING HURT. IVE SPENT THOUSANDS OF DOLLARS ON THIS VEHICLE FOR THE SAME ISSUES WITHIN THIS TRANSMISSION AND FORD DOESN'T WANT TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281327November 20, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE CONTACT WAS PREPARING TO PULL OUT OF THE DRIVEWAY, SHE NOTICED THAT THE STEERING ASSISTANCE WARNING INDICATOR WAS ILLUMINATED AND THE POWER STEERING FAILED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281434November 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
IT SEEMS AS THE TRANSMISSION NEEDS REPROGRAM THE BODY CONTROL MODULE WITH UPDATED SOFTWARE IT SEEMS TO BE STUCK ON S INSTEAD OF NORMAL DRIVE AND IT HAS PROBLEMS WHEN ACCELERATE AND SHIFT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281011November 19, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO STEER AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TALLAHASSEE FORD LINCOLN (243 N MAGNOLIA DR, TALLAHASSEE, FL 32301, (850) 877-1171), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281020November 19, 2019
ENGINE, POWER TRAIN
I WAS DRIVING ABOUT 40 MPH ON A CITY STREET WHEN THE WARNING MESSAGE "TRANSMISSION NOT IN PARK" FLASHED AND THE SPEEDOMETER WENT TO ZERO. I PULLED OVER AND PUT THE CAR IN PARK AND EVERYTHING SHUT OFF. I WAS ABLE TO RESTART THE CAR. I HAVE HAD ALL FACTORY RECALLS REPLACED AND MOST RECENTLY THE CATALYTIC CONVERTER REPLACED AS WELL.THE CHECK ENGINE LIGHT OR ANY OTHER WARNING LIGHTS WERE NOT ON WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280737November 18, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 20 MPH OR LESS, THE VEHICLE SHUDDERED AND JERKED. ALSO, THE TRANSMISSION WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MILLER FORD LINCOLN (1596 NJ-38, LUMBERTON, NJ 08048, (609) 261-7836) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 3193737765. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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