Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#10144834December 9, 2005
POWER TRAIN
RT FRONT AXEL BROKE, CAR NOT DRIVABLE. CLICKING NOISE NOTICED ON LEFT TURNS 60 MILES PREVIOUS. BOOT COVER OVER RT FNT BEARING NOTED GAPING HOLE, METAL ATTACHMENT RING OFF AND DETACHED. AXEL BROKE AS BEING DELIVERED TO DEALER FOR REPAIR/FIX OF BOOT COVER. COVER HAD BEEN INSPECTED WHEN TIRES REPLACED BY DEALER 750 MILES PREVIOUSLY AND NO NOTED DEFECT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144748December 8, 2005
ELECTRICAL SYSTEM:IGNITION
THE REPLACEMENT OF THE IGNITION ON MY 2000 FORD FOCUS SHOULD HAVE BEEN A RECALL. IT HAS LEFT ME STRANDED ON VARIOUS OCCASIONS. I HAD TO PAY OVER TWO HUNDRED DOLLARS TO CORRECT A MANUFACTURER FAILURE WITHIN THE IGNITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144805December 8, 2005
ELECTRICAL SYSTEM:IGNITION
MY KEY WOULD NO LONGER FIT IN THE IGNITION LEAVING THE CAR UNDRIVABLE WITH THE WHEELS LOCKED WHICH MADE TOWING NEAR IMPOSSIBLE. IN THE FIRST INSTANCE THE FORD SERVICE DEPARTMENT REPLACED THE IGNITION AND ADVISED ME I WAS STARTING MY CAR INCORRECTLY. THEY SAID I NEEDED TO FULLY DEPRESS THE KEY IN THE IGNITION BEFORE TURNING IT. IT IS NOT POSSIBLE TO DO OTHERWISE. 17 MONTHS LATER IT HAS FAILED AGAIN. THEY HAVE JUST REPLACED MY SECOND IGNITION IN 2 YEARS AND I WAS NOW TOLD THAT THIS IS NOT A FAULTY PART BUT DUE TO THE WEATHER IN NORTHEAST OHIO. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144714December 7, 2005
ELECTRICAL SYSTEM:IGNITION
MY IGNITION LOCKED UP AND LEFT ME STRANDED FOR A FEW HOURS. I COULD BARELY PUT THE KEY IN, AND WHEN I DID GET IT IN, IT WOULD NOT TURN. IT CAUSED ME TO MISS 4 HOURS OF WORK. I CALLED A FORD SERVICE TECHNICIAN, AND HE TOLD ME THIS IS A COMMON PROBLEM WITH THE FOCUS. HOW COME THERE IS NOT A RECALL. I HAVE RESEARCHED THE ISSUE, AND IT SEEMS LIKE EVERYONE THAT OWNS A FORD FOCUS, HAS HAD THIS ISSUE HAPPEN TO THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144468December 5, 2005
AIR BAGS:SIDE/WINDOW
DT: THE CONTACT STATED THE DRIVER'S SIDE /CURTAIN AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE WAS SITTING STILL AT THE DEALERSHIP. THE DEALER AND MANUFACTURER COULD NOT FIND THE CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144483December 5, 2005
AIR BAGS:FRONTAL
DT: THE CONTACT'S VEHICLE WAS INVOLVED IN AN ACCIDENT. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THE CONTACT AND HER HUSBAND SUSTAINED INJURIES. SHE HAD BROKEN RIBS, A BROKEN FOOT, AND A CUT ON HER HEAD. THE CONTACT'S HUSBAND HAD CUTS ON THE HEAD, A BROKEN BACK, AND HAD TO RECEIVE A BLOOD TRANSFUSION. THE AIR BAG LIGHT DID NOT APPEAR PRIOR TO THE ACCIDENT. THE CONTACT'S INSURANCE COMPANY PICKED UP AND IMPOUNDED THE VEHICLE. NO FURTHER ACTION HAS BEEN TAKEN. A POLICE REPORT WAS TAKEN AT THE SCENE. *AK UPDATED 05/04/06. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10144411December 4, 2005
ELECTRICAL SYSTEM:IGNITION
IGNITION DEFECT. IGNITION MECHANISM FAILED - KEY WILL NOT TURN MOVE OR ENGINE OVER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144378December 3, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY SON TOOK THE CAR TO LOWE'S AND WHEN HE CAME OUT OF THE STORE THE KEY WOULD GO IN BUT WOULD NOT TURN. UPON MY INVESTIGATION THE PARTS GUY AT MIKE BASS FORD TOLD ME THAT THEY GET 2-3 FOCUS'S A WEEK IN FOR THE SAME PROBLEM, THE IGNITION TUMBLER IS A WHOPPING $86 AND SOME CHANGE PLUS LABOR, PLUS TOW. THAT IS OUTRAGEOUS!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144084November 30, 2005
STRUCTURE:BODY:DOOR
DT: CONTACT STATED THE PASSENGER'S SIDE DOOR WILL NOT UNLOCK .ALSO, THE BACK PASSENGER'S DOOR WILL NOT UNLOCK. VEHICLE WAS TAKEN TO THE DEALERSHIP TO BE CHECKED. SHE WAS TOLD THAT THE VEHICLE WILL NEED TO BE TAKEN TO A BODY SHOP TO FIX THE DOORS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143918November 29, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
RECEIVED FORD RECALL # 05S27 EARLY IN 2005. CALLED LOCAL FORD DEALER TO SCHEDULE AN INSPECTION/REPAIR. PARTS WERE BACK-ORDERED ( STATED BY SERVICE WRITER). BEGAN EXPERIENCING DIFFICULTY WITH REAR DOORS LATCHING AND LOCKING DURING PERIOD OF WAITING FOR PARTS. IN LATE JULY, WHILE OPERATING POWER DOOR LOCKS, AN ELECTRICAL FUSE BLEW. IT WAS DETERMINED BY AN INDEPENDENT REPAIR PERSON THAT DUE TO EXCESSIVE CORROSION TO LATCH/LOCK MECHANISM (ALL ONE UNIT), THIS WAS CAUSING AN EXCESSIVE AMPERE DRAW, THUS CAUSING THE FUSE TO BLOW. AUG. 3, 2005 HAD VEHICLE SERVICED AT PRINCE FREDERICK FORD IN PRINCE FREDERICK, MD. CALLED APPROX. 2 HRS LATER TO STATE VEHICLE WAS COMPLETE AND THE DOOR LATCHES WERE FOUND TO PASS INSPECTION. WHEN VEHICLE WAS TAKEN TO SHOP, POWER DOOR LOCKS WORKED. WHEN RETURNED, THE FUSE WAS BLOWN. WHEN I INQUIRED ABOUT THE POWER DOOR LOCKS IN REGARDS TO THE EXCESSIVE CORROSION, THE SERVICE MANAGER TOLD ME THE TWO ITEMS WERE NOT RELATED. TWO SEPARATE UNITS ENTIRELY. THIS IS NOT CORRECT. THE DOOR LATCH AND LOCK IS THE SAME UNIT. I DID NOT FEEL AS IF THE RECALL WAS PERFORMED CORRECTLY AS THEY PROVIDED ME WITH INACCURATE INFORMATION AND WERE NOT WILLING TO INVESTIGATE FURTHER. I PHYSICALLY SHOWED THE SERVICE MANAGER MY CONCERNS ON THE CAR AND POINTED OUT THE EXCESSIVE AMOUNT OF CORROSION THE DOOR. HE STATED THERE WAS NOTHING MORE THE DEALER WAS WILLING TO DO. ON MONDAY 11/28/05, I FILED A COMPLAINT WITH FORD CUSTOMER CARE DEPT. THEY FILED THE COMPLAINT BUT WERE UNWILLING TO RE-EVALUATE MY VEHICLE FOR POSSIBLE ERRORS IN DIAGNOSIS OR PROVIDE A SECOND OPINION FROM A DIFFERENT FORD SERVICE CENTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143790November 28, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
I WAS DRIVING ON A HIGHWAY AND TURNED ON CRUISE CONTROL GOING UP A HILL. WHEN THE CAR CLEARED THE HILL, IT CONTINUED TO ACCELERATE PAST THE SET POINT (PROBABLY 65 MPH). AT 70-75 MPH I BECAME ALARMED AND HIT THE OFF BUTTON TO DISENGAGE CRUISE CONTROL, BUT THE CAR CONTINUED TO ACCELERATE. I THEN HIT THE BRAKES LIGHTLY, THINKING THIS WOULD DISENGAGE CRUISE, BUT IT DID NOT AND THE CAR CONTINUED TO ACCELERATE TO ABOUT 80 - 85 MPH, AT WHICH POINT I TURNED OFF THE ENGINE AND COASTED TO A STOP ON THE SHOULDER. I THEN RE-STARTED THE CAR 2-3 TIMES, AND EACH TIME, THE ENGINE IMMEDIATELY WENT TO VERY HIGH RPM, SO I SHUT IT DOWN QUICKLY. I HAD THE CAR TOWED TO A DEALERSHIP WHERE I LIVE, AND THE NEXT DAY THE SERVICE MANAGER HAD THE SAME EXPERIENCE: CAR REVVED VERY HIGH AND HE SHUT IT DOWN QUICKLY. THE SECOND TIME HE TRIED IT, THE BATTERY WAS DEAD. WHEN I SPOKE TO THE SERVICE MANAGER THIS MORNING, HE TOLD ME THAT THE CRUISE CONTROL ACTUATOR HAD BECOME "TURNED AROUND" AND THAT THIS HAD KINKED THE CRUISE CONTROL CABLE, PREVENTING IT FROM RETURNING THROTTLE CONTROL TO THE GAS PEDAL. THERE HAVE BEEN TWO RECALLS ON 2000 FORD FOCUS VEHICLES RELATED TO THE CRUISE CONTROL SYSTEM (NHTSA CAMPAIGN ID NUMBERS 99V346000 AND 00V302000), BUT APPARENTLY NEITHER APPLIES TO MY PARTICULAR VIN, WHICH IS [XXX]. THIS OBVIOUSLY COULD HAVE TURNED OUT VERY DIFFERENTLY HAD I BEEN DRIVING IN HEAVY TRAFFIC OR HAD I NOT THOUGHT TO SIMPLY SHUT THE ENGINE OFF, AND I VIEW IT AS A VERY SIGNIFICANT SAFETY HAZARD FOR THIS VEHICLE. I HOPE THAT YOU WILL INITIATE AN INVESTIGATION, AS THIS FAILURE COULD EASILY HAVE FATAL CONSEQUENCES. *JB UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143850November 28, 2005
SEAT BELTS:FRONT:RETRACTOR
SEAT BELT DOES NOT STAY SNUG AROUND MY BODY WHILE BUCKLED, BECOMES LOOSE AND DOES NOT TAKE UP ANY OF THE SLACK. WHEN THE SEAT BELT IS UNBUCKLED IT DOES NOT RECOIL, JUST LAYS THERE LIKE A DEAD SNAKE. I HAVE TO FEED THE SEAT BELT BACK INTO THE SEAT BELT TIER TO AVOID SLAMMING THE DOOR ON THE SEAT BELT. THIS SEAT BELT MALFUNCTION OCCURRED ON THE DRIVERS SIDE FRONT SEAT. I HAD TO PAY $216 DOLLARS TO GET IT FIXED, THE DEALERSHIP WAS NOT WILLING TO COVER ITS SAFETY EQUIPMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143727November 27, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY WOULD NOT TURN IN THE IGNITION SWITCH. DEALERSHIP STATED THAT THE IGNITION LOCK CYLINDER WAS BROKEN DUE TO WEAR AND TEAR AND COLD WEATHER. DEALERSHIP REMOVED BROKEN CYLINDER AND INSTALLED NEW IGNITION CYLINDER IN MARCH 2003. PROBLEM HAS RECURRED NOVEMBER 2005. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143736November 27, 2005
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2000 FORD FOCUS, AND WOULD LIKE TO MAKE A COMPLAINT ABOUT THE IGNITION SWITCH LOCKING UP AND PREVENTING THE CAR FROM TURNING ON. I RESEARCHED THIS, AND IT IS A COMMON PROBLEM AMONG FOCUS OWNERS. FORD MAY SAY THAT THIS IS NOT A SAFETY CONCERN, BUT BEING THE FATHER OF A 3 MONTH OLD BABY, I STRONGLY DISAGREE. LUCKILY, THE IGNITION LOCKED UP IN OUR DRIVEWAY. WHAT IF THIS WERE TO HAPPEN IN THE MIDDLE OF NOWHERE, DURING THE WINTER. NOW, THAT IS MY SAFETY CONCERN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143672November 25, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY 2000 FORD FOCUS IGNITION SWITCH HAS FAILED THE 2ND TIME IN A LITTLE OVER A YEAR. WHEN I INSERT THE KEY IN THE IGNITION IT WILL NOT TURN REGARDLESS OF WHAT I DO. WITH THE FIRST INCIDENT (10/15/2004) I HAD THE VEHICLE TOWED TO THE FORD DEALERSHIP AND ENDED UP PAYING $115.42 OUT OF POCKET--THE REMAINING $155.09 WAS COVERED UNDER THE EXTENDED WARRANTY. THE DEALERSHIP REPLACED THE LOCK CYLINDER. TODAY, 11/24/05, MY HUSBAND EXPERIENCED THE SAME PROBLEM. THIS TIME I AM GOING TO CALL A LOCKSMITH TO DO THE WORK -- APPARENTLY THIS IS A VERY COMMON PROBLEM IN THE FOCUS (MANY FELLOW FOCUS OWNERS ON A WEBSITE RECOMMENDED A LOCKSMITH OVER GOING TO A DEALERSHIP TO SAVE BOTH TIME AND MONEY). THIS PROBLEM HAS BEEN COSTLY, INCONVENIENT AND UNSAFE--AS WE HAVE BEEN LEFT STRANDED. PLEASE MAKE THIS A RECALL! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143606November 24, 2005
ELECTRICAL SYSTEM:IGNITION
ON OCCASION, IGNITION WILL NOT TURN. HAPPENS AT LEAST ONE TO TWO TIMES PER MONTH ON THE AVERAGE. IN AUGUST, COULD NOT START CAR FOR 4 DAYS. DEALER SAYS NEW IGNITION WILL COST AROUND $300. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143553November 23, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
UPON TRYING TO START MY CAR, I FOUND THAT THE KEYS (BOTH OF THEM) WOULD NOT FIT INTO THE IGNITION, THUS PREVENTING ME FROM STARTING MY CAR. THIS HAPPENED FOR THE SECOND TIME (THE FIRST TIME--2 DAYS AGO--I GOT IT IN AFTER 3 OR 4 TRIES), AND NOW I CAN'T DRIVE MY CAR. I HAVE NOTICED THAT THIS IS A RECURRENT PROBLEM WITH FORD FOCUS VEHICLES, AND A RECALL NEEDS TO BE ISSUED. I WILL NOW HAVE TO TAKE IT TO THE SHOP TO GET THE IGNITION SWITCH FIXED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143509November 22, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY CAR WAS KEPT UP TO DATE ON MAINTENANCE AND RECALLS. APPROXIMATELY 2 DAYS BEFORE MY ACCIDENT, MY HUSBAND EXPERIENCED A SLIGHT DELAY IN BRAKE RESPONSE ON ONE OCCASION WHILE DRIVING. HE CHECKED ALL FLUIDS AND LOOKED FOR LEAKS. EVERYTHING SEEMED GOOD. NO INDICATOR LIGHTS OR WARNING LIGHTS INDICATED A PROBLEM. ON THE DAY OF MY ACCIDENT, I DROVE TO WORK AND MOST OF THE WAY HOME. I WAS LESS THAN A MILE FROM MY DESTINATION WHEN I APPLIED MY BRAKES TO MAKE A 90 DEGREE TURN. THIS IS THE FIRST AND ONLY TIME THAT I HAD KNOWLEDGE OF A TOTAL LOSS OF BRAKES, WITH NO INDICATOR OR WARNING LIGHTS BEING ACTIVATED TO ALERT ME OF A BRAKE PROBLEM. AS A RESULT, I CRASHED INTO A UTILITY POLE, INJURING MYSELF AND MY PASSENGER. MY 2000 FORD FOCUS SE IS TOTALED. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10143314November 21, 2005
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONTACT STATED THERE WAS AN ELECTRICAL PROBLEM. THE DEALER SAID IT WAS A PROBLEM WITH THE SENSORS WITHIN THE FUEL PUMP. THE DEALER SAID THEY WOULD NEED TO REPLACE THE SENSORS TO REMEDY THE PROBLEM. DUE TO THE NUMEROUS ATTEMPTED REPAIRS THAT HAVE NOT CORRECTED THE PROBLEM HE WAS NOT GOING TO HAVE THE VEHICLE REPAIRED AT THIS TIME. THE CONTACT ALREADY SPENT ENOUGH MONEY HAVING THE VEHICLE REPAIRED, AND SHOULD NOT BE OUT ANY MORE MONEY FOR ATTEMPTS TO REPAIR THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143254November 19, 2005
ELECTRICAL SYSTEM:IGNITION
MY CAR RAN FINE UNTIL ONE MORNING (FIRST DAY OF COLLEGE, NO LESS!) THE KEY WOULD NOT INSERT INTO THE IGNITION. REPEATED ATTEMPTS WERE MADE TO INSERT IT--JIGGLING, CLEANING THE KEY, BLOWING OUT THE CYLINDER--WITH NO LUCK. CAR HAD TO BE TOWED TO THE DEALERSHIP WHERE THE IGNITION BARREL HAD TO BE REPLACED. I WAS JUST A HAIR OUT OF WARRANTY SO THE EXPENSE CAME OUT OF MY POCKET. THE TOW TRUCK DRIVER SAID THIS WAS A VERY COMMON PROBLEM WITH FOCUS'. WHAT A PAIN!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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