Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11674459July 18, 2025
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving from a complete stop, the vehicle experienced transmission shifts. The vehicle was taken to the dealer, where an unknown sensor was replaced; however, the failure recurred. The vehicle was taken back to the dealer, where the contact was informed that the sensor needed time to reset. The contact stated that the failure progressively worsened. The contact stated that the vehicle failed to reverse, experienced hard transmission shifts, and felt as if the vehicle would stall while driving. The vehicle was taken to the dealer, where it was determined that the failure was related to Ford Campaign Number: 14M02 (Transmission control module extended warranty coverage); however, the contact was informed that the Customer Satisfaction Program had expired a week prior to the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672878July 11, 2025
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 65 MPH, the vehicle started shuddering and vibrating and decelerated unintendedly. The contact stated that the transmission failed to properly shift and failed to reverse. During the failure, the messages "Transmission Overheating" and "Transmission Fault" were displayed. The cause of the failure was not yet determined. The manufacturer and local dealer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 18V169000 (POWER TRAIN). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672535July 10, 2025
POWER TRAIN, ENGINE
The contact owns a 2015 Ford Focus. The contact stated that the check engine warning light was illuminated, and while driving at various speeds, the vehicle failed to accelerate as intended. The contact had to continually depress the accelerator pedal to continue driving. The failure also occurred while the vehicle was idling. The vehicle was included in a recall related to the failure and the vehicle was taken to the dealer and repaired under the recall; however, the failure recurred 6 months later. The vehicle was taken to the dealer however, without a warning light being illuminated the vehicle was not diagnosed or repaired. The contact stated that stalling failure persisted, and the check engine warning light illuminated. The contact stated that the vehicle failed to shift into reverse and was returned to the dealer and was diagnosed with PCM and transmission failure. The dealer related the failure to the previous recall; however, the recall had since expired. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the vehicle was not covered under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 125,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672626July 10, 2025
ENGINE
The car keeps stalling and losing power while driving. There is no warning sign. Can cause accident if this keeps happening.Is not the first time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671408July 6, 2025
POWER TRAIN
Bought this car from Dean Arbour Ford in Feb 2024. Seven months later it had issues shifting and would sputter. Took it back to dealership, they replaced a transmission clutch. Now here it is 1.5 years after purchase. Check engine light came on no issues causing alram, had the code reader put on it said it was the transmission actuator, later that night it no longer wanted to shift. But after a couple restarts it was back to normal. Husband found out that the same code had been cleared prior to us purchasing the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667537June 17, 2025
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the transmission was slipping, and the message "Pull Over to Prevent Transmission from Overheating" was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666688June 13, 2025
ENGINE, POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that the vehicle was sputtering, and the engine was showing symptoms of losing motive power and shutting down. The contact stated that the transmission failed to properly shift between second and third gears. The contact stated that the vehicle previously shut down unexpectedly. There were no warning lights illuminated. The contact stated that the failure was like NHTSA Campaign Number: 18V169000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed that the key, TCM, and clutch needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Performance Ford (906 Route 10 West Randolph, NJ 07869); where it was diagnosed that the clutch and TCM needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but the manufacturer declined a buyback. The manufacturer confirmed there was no warranty coverage on the vehicle. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666158June 10, 2025
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the “Transmission Overheating” warning light illuminated. Additionally, the RPM had become elevated. The vehicle was towed to the dealer where it was diagnosed with transmission clutch failure. The contact was informed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 18V169000 (Power Train); however, the VIN was not included in the recall. The contact had previously received the recall notification. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 89,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663622May 29, 2025
SERVICE BRAKES, ENGINE
Engine failure occurred in the exact same manner as listed under Ford Recall Reference Number: 23S64 [XXX] ). My vehicle contains the same engine as listed in Ford Recall Reference Number 23S64 but for some reason my vehicle is not contained in this recall. - The engine and power braking assist failed - My safety and that of pedestrians was put at risk - The problem has been confirmed by an independent service center - The engine has not been inspected by the manufacturer, police, or insurance representatives. It has been inspected by an independent service center. - There were no warning lamps, messages or other symptoms of the problem prior to the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662925May 24, 2025
STEERING
Steering default on the dashboard and I can’t drive steering is too stiff , hard to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661132May 15, 2025
STEERING
The contact owns a 2015 Ford Focus. The contact stated that while attempting to turn the steering wheel, the steering wheel was sticking and jerked abnormally, making it more difficult to maneuver the vehicle. The contact experienced resistance while turning the steering wheel to the left or the right. The contact stated that there was a rubbing, grinding, and scratching sound coming from the steering wheel. The contact stated that the jerking had gotten progressively worse and occurred while accelerating from being idle. The vehicle was taken to the dealer who diagnosed that the steering gear and rack and pinion had failed. The contact became aware of NHTSA Campaign Number: 14V514000 (Steering); that was related to the 2014 model vehicles. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661224May 15, 2025
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while operating the vehicle, the vehicle was jerking and hesitated while attempting to accelerate. Additionally, the message "Transmission Fault" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously serviced under a Manufacturer’s recall related to the transmission. The failure mileage was 90,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660996May 14, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2015 Ford Focus. The contact stated while driving from a complete stop, the vehicle made an abnormal grinding sound and hesitated to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the transmission clutch was replaced several times under an extended warranty; however, the failure persisted. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test and repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659768May 8, 2025
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at various speeds, the transmission malfunctioned, and was slipping and shifting erratically. The vehicle was taken to the local dealer who diagnosed that the transmission fork and transmission clutches were damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously repaired under the NHTSA Campaign Number: 18V169000 (POWER TRAIN); and the vehicle had experienced the failure listed in the recall. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659557May 7, 2025
ENGINE
My vehicle stop from running on a red light and it wouldn’t go forward or backwards
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659342May 6, 2025
STEERING
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. Additionally, the contact stated that there was an abnormal sound while turning the steering wheel. The vehicle was taken to an independent mechanic where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall; however, the VIN was not included in the recall. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659374May 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Focus. The contact stated while driving 50 MPH, there was an abnormal knocking sound coming from the engine compartment before the vehicle lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the oil pump belt tensioner, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657582April 29, 2025
SERVICE BRAKES, ENGINE, POWER TRAIN
My oil pressure pump and tensioner are the issues . I need a new engine replacement. Everything that 23s64 ford describes on there engine replacement claims is what the issue im going through now with my 1.0 ford focus 2015 . I took it to ford to get it diagnosed already and they are the ones that told me and as well got a second opinion through repairpal and they said the same. I have everything documented. Due to this issue I almost lost my life and my child's while driving my ford focus. Lost all pressure while driving with her in the car. Now she's nervous and scared when we get in any car . Due to she saw the car coming rite into her side on passenger side. No warning lights came on till after the issue had already happened . My brake pedal won't go down . Please help me this is my only form of transportation to work and to pick up my daughter. I dont have money to buy a new engine. Thank you so much for any assistance with this issue. This car has been nothing but problems. When my car was first bought from carmax it started having issues 6 months down the line. Under warranty.at the time carmax didn't want to help me and ford dealership didn't assist me with any help. Under warranty keep in mind . Then it's been issue after issue . I have receipts for everything . Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656225April 23, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2015 Ford Focus. The contact stated that while driving approximately 65 MPH the transmission suddenly switched to neutral and the vehicle would no long accelerate. During the failure the message "Transmission Fault" had displayed. The contact was able to continue driving but later discovered that the vehicle would not operate in reverse. Later while driving the message "Transmission Overheating" had displayed and the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The contact indicated that the failure had occurred shortly after the TCM and PCM software was updated as part of a recall repair. No further information was available. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655138April 17, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
My transmission is always having problems with it. My check engine light will not turn after put over $5,000 into it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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