Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11617706October 2, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The contact stated that the vehicle was restarted, and the vehicle was driven to the residence. The vehicle was taken to an independent mechanic where it was diagnosed with fuel tank and fuel pump failure. The contact was informed that the fuel tank and the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was contacted and made aware of the failure; however, the contact was informed that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 98,819.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614915September 16, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that an unknown warning light was illuminated. In addition, the contact stated that the vehicle jerked and lost motive power and failed to restart. The vehicle was towed to the dealer where it was diagnosed with a failed clutch and actuator. The contact was informed that the clutch and the actuator needed to be replaced. The vehicle was not repaired. The contact stated that the failure was persistent. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614501September 13, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that upon shifting the vehicle into reverse, the vehicle had no motive power. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission solenoids. The contact was informed that the transmission needed to be replaced. The contact stated that the transmission had previously been replaced in June of 2023 at 114,000 miles. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 147,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613971September 11, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated while driving and attempting to stop, the vehicle hesitated and shifted out of gear independently. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613833September 10, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. In addition, the contact stated that the transmission was slipping and shifted hard. The vehicle was towed to the dealer where it was diagnosed with failed transmission clutches. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613616September 9, 2024
POWER TRAIN
The Transmission Control Module (TCM) failed while driving. The car's engine began revving at high RPM while not accelerating and forcing the vehicle to slow down, creating a dangerous driving environment as I tried to get the car to a repair facility. An error message appeared stating that there was a transmission error and to get the vehicle serviced. This is the 5th time that the TCM has been replaced in this car. This car is 11 years old with approximately 60,000 miles. This is the first time it failed while driving. Typically, other symptoms prompt me to take it in. This time, I had no warning other than the message at the time of failure while I was driving in heavy traffic on a highway (speed limit was 55 mph). I somehow got the vehicle to a Ford dealership which diagnosed the problem as a failed TCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613253September 7, 2024
POWER TRAIN, ELECTRICAL SYSTEM
Not shifting into gear properly, slipping out of gear into what seems like neutral, downshifting. Also electrical problems, radio not functioning, speakers popping and static sounds even with vehicle completely off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612631September 4, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the clutch vibrated when the accelerator pedal was depressed. The vehicle was taken to the dealer where it was diagnosed with clutch failure. The contact was informed that the clutch needed to be replaced. The contact stated that the loss of acceleration had not been duplicated. The vehicle was not repaired. Additionally, the contact stated that the clutch was previously replaced in 2020. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607623August 9, 2024
ELECTRICAL SYSTEM, STEERING
Electrical Power Steering. While driving the steering suddenly locked up. There was no prior indication. Upon having a Master Mechanic check the vehicle, it was stated that it is a common problem seen by mechanics and after researching online searches, the Ford Focus vehicles from 2010-2014 have experienced the same issue. This is an absolute hazard. The cost to repair will be close to $4, 000. I am requesting that an immediate recall she be mandated by Ford. This was a close call for me on a main Freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606135August 2, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and shuddered. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch and clutch assembly. The vehicle was not repaired, but the contact stated that the clutch had already been replaced twice within the past 2 years. The manufacturer was not notified of the failure. The failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606041August 2, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that the vehicle had been experiencing transmission failures. The contact stated that the transmission failed to shift as intended and was downshifting unexpectedly while driving. The vehicle was taken to the dealer several times, where the TCM software and firmware were updated; however, the failure persisted. The contact stated while his son was driving 70 MPH, the transmission downshifted unexpectedly to second gear, nearly causing a crash. The check engine warning light was illuminated. The contact's son was able to pull to the side of the road momentarily. The contact's son then continued driving at slower speeds. The contact stated that upon using an OBD reader to scan the vehicle, diagnostic tests codes related to the transmission clutch actuator and to other unknown parts were retrieved. A second dealer, Johnson Sewell Ford (3301 N U.S. Hwy 281, Marble Falls, TX 78654, (830)693-5577) was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604082July 23, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving at various speeds, the message "Transmission Overheating" was displayed, and the vehicle lost motive power and stalled. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transmission clutch forks had become stuck, and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 80,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603882July 22, 2024
STRUCTURE:BODY
This is the second failure of the door latch we’ve had. 1st time was drivers door. Today was passenger door. Ford dealers refuse to fix it. Carthage ford sold me the parts and I paid my mechanical c to fix the drivers door. $200 for the door latches $200 to install. Now I have to do the passenger door. I was under the impression this should be free as it’s a recall I’ve contacted ford corporate and didn’t get anywhere with them either. They were supposed to get something set up with a local dealer but never heard back from them. This is a huge safety issue. Please help me either getting reimbursed for the earlier repairs and parts and maybe getting the others fixed or at least pay the bill if I have to get them done
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603026July 17, 2024
STEERING
Power steering assist pump stopped intermittently, than stop completely
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600999July 10, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed the contact noticed a failure when he attempted to switch gears. The contact stated that his shift gear remained in neutral with the transmission warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the clutch gear which the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to reach out to NHSTA for further assistance. The failure mileage was approximately 176,294.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597711June 29, 2024
POWER TRAIN
For some reason the recall doesn't show up on the last page, but my TCM went out. The car failed to sshift at a stop sign. I brought the car to a Ford dealer, who confirmed the part was covered by recall. That was 2 years ago. It's bene sitting in their parking lot ever since. I've emailed them twice. The first time, they seemed to try just reentering the cars ticket, based on emails I was getting. I got several emails saying service has been scheduled. The second time they told me the repair was complete. I drove to Ford where they told me they were stil waiting on th part. That's when I emailed this site, which directed me here. I don't know what a "reasonable amount of time" is, but I feel two years of waiting is excessive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597717June 29, 2024
ELECTRICAL SYSTEM, STEERING, ENGINE
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595730June 21, 2024
POWER TRAIN, FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2013 Ford Focus. The contact stated while driving from a complete stop, the vehicle stalled. The contact stated that on several occasions, the vehicle shuddered and then stalled. The contact stated that the failure also recurred while reversing. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure could be related to the TCM. The vehicle was not repaired. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595555June 20, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2013 Ford Focus. The contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated while responding and started jerking and shuddering. There were no warning lights illuminated. The vehicle was taken to several dealers where the clutch assembly was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594510June 15, 2024
UNKNOWN OR OTHER
[XXX], around 11am, I was driving and the driver door was wide opened. I tried to shut it but no way. I managed to find a parking where I parked. I called AAA but they couldn't do anything. While trying to find out what was going on, we came to cross the recall. I called FORD CS. She advised to tow Focus to the nearest dealership. Also, I asked that FORD assist me with a rental but she said that the dealership has to run their diagnosis and confirm it's a recall first even after I gave her the detail of what happened. I could be in a messy accident. All I asked is a car that can keep me going to my workplaces. I work day and night, week days and weekends. Focus was towed. On Monday, June 10th, we kept contact with the dealership. Michelle was our contact. She confirmed the recall and said the car doors would be fixed by Tuesday. I asked for a rental or loaner, she refused. I went back to chat with FORD CS agent. Nothing was resolved. So mad. On Thursday, [XXX], I left my day job going home. The gas yellow sign was showing on the board and I was on my way to get gas. I could still see 7 miles left before completion. I was driving in the middle lane on the highway [XXX] ). The engine stalled without warning and Focus won't restart. Another panicking situation for me in less than a week. I called AAA & they said Focus needed to be towed to the shop. Wow! At this very moment, Focus is at the repair shop. Yesterday, Friday, June 14th, the agent told me that they replaced the battery and that they found some safety issues like oil change ( this was done recently and due only in Nov. 24), .... At this point, I told them I'll pay for the battery and get Focus on Monday, Now, I was reading about the 3 recalls and came across the fuel system, gasoline: storage. I kind of realized that this might be the case on Thursday. Pls, take care of my Focus without endangering my life. I will be expecting your reply about steps to take. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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