Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11351948August 29, 2020
UNKNOWN OR OTHER
THE AUTOMATIC TRANSMISSION FAILS - IT IS NOT SIFTING SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350688August 21, 2020
FUEL/PROPULSION SYSTEM
CAR ENGINE COMPLETELY STALLED WHILE STATIONARY ON A STREET AT A RED LIGHT, THE ENGINE WOULD CRANK AND THE CAR SHOOK AGGRESSIVELY BUT WOULD NOT START. I WAS STRANDED A BUSY ROAD UNTIL SOMEONE COULD PUSH MY VEHICLE OUT OF THE WAY OF TRAFFIC WHILE IN NEUTRAL. EVENTUALLY AFTER SEVERAL TRIES AND CALLED TOW, THE CAR DID START UP AFTER ABOUT 20 MINUTES OF STALLED TIME. WHEN CAR STARTED, OIL AND ENGINE LIGHTS WERE LIT UP ON DASH. THE FUEL LEVEL WAS AT 88 MILES TO EMPTY. WHEN CAR WAS BROUGHT TO DEALERSHIP, DEALER EVALUATED THE VEHICLE AND DIAGNOSED THAT THE FREEZE FRAME DATA SHOWED NO FUEL PRESSURE AT START. THEY SUSPECTED FUEL PUMP FAILURE, THERE WAS TANK DEFORMATION AND THE STRAP RETAINER POPPED OFF SHOWING TANK FLEX. FUEL TANK WAS REPLACED, AND FUEL PUMP AND ALL RELATED HARDWARE, EVAP CANISTER, EVAP PURGE VALVE. INVOICE EXPENSES TOTALED TO $1070.67. CALLED FORD DIRECTLY TO FILE COMPLAINT REGARDING SAFETY RECALL 18S32 AND WAS TOLD BECAUSE THE VEHICLE WAS INSPECTED IN 2019 FOR THESE SYMPTOMS THAT IT WAS NOT COVERED UNDER RECALL 18S32. RECALL STATES: "THE ENGINE MAY STALL DUE TO A STUCK CANISTER PURGE VALVE (CPV) WITHIN THE FUEL VAPOR SYSTEM. A STUCK CPV CAN LEAD TO EXCESSIVE VACUUM IN THE FUEL VAPOR SYSTEM, CAUSING THE PLASTIC FUEL TANK TO DEFORM, RESULTING IN AN INACCURATE OR ERRATIC FUEL GAUGE INDICATION, INACCURATE DISTANCE TO EMPTY (DTE), AND/OR OTHER DRIVABILITY CONCERNS. THE VEHICLE MAY ALSO EXHIBIT AN ILLUMINATED MALFUNCTION INDICATOR LAMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350202August 19, 2020
POWER TRAIN
HAVING PROBLEMS WITH ENGINE TRANSMISSION ENGINE REVVING AND IS UP THERE IN THE SHIFTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349094August 13, 2020
ENGINE
MY ENGINE HAD RUBBER PIECES IN IT FROM THE BELT INSIDE THE ENGINE EXPLODING - I HAVE AN EXTENDED WARRANTY AND FORD WILL NOT COVER IT DUE TO THE TENSIONER BELT BROKE TOO WHICH IS NOT A COVERED PART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348925August 12, 2020
POWER TRAIN
WHEN YOU PUT THE CAR INTO DRIVE AND START TO DRIVE TO CAR STARTS TO SHUTTER, EVERY TIME! UNTIL YOU ARE ABLE TO REACH AROUND 50 MILES PER HOUR, THEN IT WILL STOP. IT FEELS AS IF THE TRANSMISSION IS COMING OUT. THIS CAR HAS DONE THIS SINCE WE PURCHASED IT IN 2018. WE HAVE HAD THE CAR SERVICED AT A FORD DEALERSHIP 3 X'S A EVERY TIME IT HAPPENS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348711August 11, 2020
UNKNOWN OR OTHER
ON THREE SEPARATE OCCASIONS(TODAY BEING MOST RECENT) WHEN USING CRUISE CONTROL WHILE IN MOTION ON A STATE HIGHWAY AND TRAVELING 60 MPH, THE VEHICLE ON ITS OWN BEGAN ACCELERATING WITHOUT THE DRIVER USING THE ACCELERATION BUTTON ON THE CRUISE CONTROL OR PRESSING DOWN WITH RIGHT FOOT ON THE ACCELERATOR PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348722August 11, 2020
FUEL/PROPULSION SYSTEM
MY GAS TANK IS STARTING TO IMPLODE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348374August 10, 2020
POWER TRAIN
I HAD A RECALL REPLACED ON 9/18/2018 FOR THE DUAL CLUTCH TRANSMISSION. SHORTLY AFTER IT WAS REPLACED MY CAR WAS HAVING THE SAME ISSUES. I HAD THIS PART RETESTED AND AGAIN IT DID INDEED FAIL THE TEST AND THE CLUTCH IS NOT PROPERLY WORKING. I WAS TOLD BY THE DEALERSHIP THAT THIS ISSUE TENDS TO HAPPEN ON FORDS ABOUT 45,000 MILES. IVE ALREADY HAD THIS PART REPLACED AND DONT QUALIFY UNDER THE NEW RECALL ON THE SAME PART. ANYTIME I INCREASE IN SPEED MY WHOLE FRONT END SHAKES AND JOLTS. IVE PAID ATTENTION TO HOW IT WILL DO THIS IN GEARS1-2 ONCE IT HITS JUST OVER THREE IT EVENS OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343844August 7, 2020
POWER TRAIN
I PURCHASED VEHICLE FROM A USED CAR DEALER, 30 DAYS LATER MY TRANSMISSION BLOWS IN THE MIDDLE OF A ACTIVE FREEWAY , I CONTACTED MY DEALERSHIP AND THEY REFUSE TO TAKE THE CAR BACK BECAUSE IT'S BEEN OVER 2 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342142July 29, 2020
ENGINE
ENGINE TROUBLE AT 62,000 MILES - METAL SHAVINGS IN THE OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341666July 27, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE TRAVELING AT A LOW RATE OF SPEED, THE VEHICLE JERKED AND HESITATED WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MOSSY FORD (4570 MISSION BAY DR #4919, SAN DIEGO, CA 92109) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 18V735000 (TRANSMISSION FAILURE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND IS OUT OF WARRANTY.*DT CONSUMER HAS STATED VEHICLE HAS BEEN TAKEN IN FOR SERVICE SEVERAL TIMES.*JB*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341413July 25, 2020
ENGINE, POWER TRAIN
2016 FOCUS RS. I HAVE ONLY HAD THE CAR FOR A YEAR. RANDOMLY THE CAR STARTS BLOWING OUT A VERY LIGHT WHITE SMOKE WHILE IDLING (FROM WHAT I HAVE OBSERVED.) AFTER MULTIPLE ATTEMPTS AT CONTACTING MY LOCAL DEALERSHIP THEY SEEM TO BELIEVE IT IS THE HEAD GASKET WITH A DEFECT. THIS SMOKE IS ONLY NOTICEABLE WHEN IDLING. ALSO I WAS ONLY ABLE TO GET A SIGNIFICANT AMOUNT OF SMOKE TO DEVELOP WHEN PUTTING THE AIR CONDITIONING ON FULL BLAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340535July 21, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY DRIVER SIDE HEADLIGHT KEPT GIVING OUT AND TO FIND OUT THE WIRE OF THE SOCKET TO THE LOW BEAM LIGHT IS MELTING CAUSING MY HEADLIGHT NOT TO WORK. I REPLACED IT NOW IT'S STILL MELTING AGAIN I'M AFRAID THAT'S THERE SOMETHING WRONG WITH THE WIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340549July 21, 2020
UNKNOWN OR OTHER
MY ENGINE STALLS WHILE DRIVING WITHOUT WARNING AND SOMETIMES HAS THE INABILITY TO RESTART INACCURATE OR ERRATIC FUEL GAUGE INDICATION INACCURATE DISTANCE TO EMPTY ENGINE STALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339849July 16, 2020
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
ODOMETER IS OFF BY 50,000 MILES AND HAS BEEN ALTERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339241July 14, 2020
ENGINE, UNKNOWN OR OTHER
HAD A FEW INCIDENTS WHERE IF YOU FORGET TO HIT THE SHUT OFF BUTTON TO THE ECOBOOST THAT WILL SHUT YOUR ENGINE OFF DURING A STOP LIGHT/TRAFFIC STOP TO SAVE GAS, IT WOULD COMPLETELY STALL THE ENGINE OUT WHEN PULLING OUT OF A PARKING LOT. ONLY HAD TWO INCIDENTS OF THIS,OF COURSE I'VE ALWAYS CHOSE TO PUSH THE BUTTON TO SAVE THE STARTER. BUT THEN RIGHT AFTER THE WARRANTY RAN OUT, THE ENGINE STARTED TO LEAK COOLANT MAKING ONE THINK IT WAS A BLOWN GASKET BY THE WHITE SMOKE. AS I RESEARCHED I'VE FOUND FORUMS THAT STATED THAT IT WAS COMMON. BUT ONLY THE RS SERIES HAD A RECALL AND NOT THE STANDARD. BUT IF IT'S THE SAME COMPONENTS THEN WHY AM I TOLD ONLY THE RS SHOULD HAVE THE RECALL? BUT ANYWAYS MY ENGINE IS UNREPAIRABLE, CAUSE AFTER THE FIRST REPAIR IT DID THE SAME THING. IF A VEHICLE THAT COSTS SO MUCH WON'T LAST UNTIL A 100,000 THEN WHY SELL IT? IT JUST DOESN'T MAKE SENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339076July 13, 2020
STEERING
29,000 MILES - CATASTROPHIC FAILURE OF STEERING SYSTEM VEHICLE WAS PARKED WHEN STEERING ASSIST FAULT LIGHT CAME ON. STEERING WHEEL LOCKED. VEHICLE WAS TOWED TO FORD DEALERSHIP. STEERING GEAR/RACK & PINION ASSY REPLACED BY FORD DEALERSHIP. FORD CASE #[XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339180July 13, 2020
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). AFTER THE REPAIR WAS PERFORMED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL TANK WAS DEFORMED FROM EXCESSIVE VACUUM PRESSURE INSIDE THE FUEL TANK. THE CONTACT WAS INFORMED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. TEAM FORD LINCOLN (5445 DREXEL RD, LAS VEGAS, NV 89130, (702) 997-8445) WAS CONTACTED AND INFORMED THE CONTACT THAT THE SOFTWARE UPDATE WAS PREVIOUSLY PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338661July 10, 2020
FUEL/PROPULSION SYSTEM
DURING EARLY LOCKDOWN FOR PANDEMIC I ALLOWED A LOCAL FORD DEALERSHIP TO VALET SERVICE MY CAR FOR OIL CHANGE, INSPECTION, ETC AS WELL AS A FUEL TANK RECALL 18S32. CAR WAS SHOWING NO RECALL SYMPTOMS BEFORE THE SERVICE BUT WAS RETURNED TO ME IN VERY POOR CONDITION. ENGINE SEEMS TO VAPOR LOCK AT THE MOST INOPPORTUNE TIMES WITH NO POWER TO ACCELERATE INTO TRAFFIC AND WANTS TO STALL OUT, THEN IT CATCHES ITS BREATHE AND WANTS TO TAKE OFF OUT FROM UNDER ME. I'M A 62 YR OLD WOMAN WHO TRUSTED A LOCAL DEALERSHIP AND NOW I HAVE A CAR THAT IS EXTREMELY UNSAFE TO DRIVE. THE SERVICE WRITER COULD CARE LESS AND WANTS TO CLAIM THAT I NOW NEED A NEW TRANSMISSION. JUST DID A SHODDY JOB AND WANT MORE MONEY FROM ME. I'M SO DISAPPOINTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338226July 8, 2020
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE FUEL GAUGE INCORRECTLY INDICATED THAT THE FUEL TANK WAS EMPTY. AFTER REFUELING, THE VEHICLE STALLED AND FAILED TO RESTART. THE CONTACT STATED THAT A MESSAGE ON THE INSTRUMENT PANEL STATED THAT THE FUEL PUMP WAS DEFECTIVE. THE VEHICLE WAS TOWED TO GILLIE HYDE FORD LOCATED AT 610 HAPPY VALLEY RD, GLASGOW, KY 42141, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT INFORMED THAT THE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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