Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11197099April 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE CHECK ENGINE INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE STALLED AND SHUT OFF. AFTER STALLING, THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO A FRIEND'S HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 69,536.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196648April 16, 2019
STEERING
STEERING TIGHTENED UP WHILE MY DAUGHTER WAS DRIVING THE VEHICLE. SHE BARELY MANAGED TO PULL INTO THE NEAREST PARKING LOT. THEN THIS MESSAGE APPEARED ON THE DASH: STEERING LOSS. STOP SAFELY. COULD NOT STEER THE VEHICLE. HAD TO GET IT TOWED TO THE FORD DEALER. THEY NOTED: FOUND STEERING GEAR BINDING INTERNALLY. REPLACED STEERING GEAR. THE COST OF THE REPAIR WAS $2,109. THE CAR IS ONLY 4 YEARS WITH 43K MILES AND SHOULD NOT REQUIRE SUCH A MAJOR REPAIR. I BELIEVE THIS WAS A MANUFACTURERS DEFECT IN THE PART ITSELF. WE WILL NOT BE BUYING ANY MORE FORDS IN THE FUTURE. I AM CONCERNED ABOUT THE SAFETY OF THIS VEHICLE AND FUTURE ISSUES WE ARE GOING TO HAVE WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196548April 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE JERKED. WHEN THE CONTACT RELEASED THE ACCELERATOR PEDAL, THE JERKING STOPPED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHAWNEE MISSION FORD (11501 SHAWNEE MISSION PKWY, SHAWNEE, KS 66203 (913) 631-0000) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196087April 14, 2019
STEERING
PURCHASED 2015 FORD FOCUS IN AUG 2018 USED, BEEN DRIVING FINE FOR 8 MONTHS; CAR HAS LESS THAT 30,000 MILES. ON 4/10/19, I STARTED THE VEHICLE AND THE DASH INDICATED A STEERING FAULT ASSIST WARNING WHILE STATIONARY IN A LEVEL PARKING RAMP. NO POWER STEERING ALL OF A SUDDEN. CALLED COURTESY FORD IN DAVENPORT IOWA ON 4/11/19. SERVICE DEPARTMENT THERE STATED THEY THINK FORD SHOULD RECALL AS HE (GARRETT) HAD THREE FOCUS' WITH SAME ISSUE-ONE WAS IN THE SHOP AT THAT MOMENT TO HAVE THE ENTIRE STEERING RACK REPLACED AT APPROXIMATE COST OF $2,500. THAT IS ONE QUARTER OF WHAT I PAID FOR THE CAR. 4/11/19 & 4/12/19, CALLED COURTESY IN MOLINE ILLINOIS WHERE I PURCHASED THE CAR, AND NO RESPONSE/CALL BACK. TOOK CAR TO AUTOZONE IN ROCK ISLAND ON 4/11/19 AND THE TECH THERE SAID HE HAS SEEN SEVERAL OF THESE FAULTS AND THINKS A RECALL IS COMING. DID RESEARCH ONLINE AND NOTICED RECALL 15S18 FOR SAME ISSUE ON FORDS FROM 2011-2014 DUE TO FAULTY POWER CONTROL MODULE SYSTEM. 4/12/19 FILED COMPLAINT CAS17644387 WITH FORD DIRECTLY. INTERNET SEARCH INDICATED THE STEERING ASSIST FAULT HAS OCCURRED WHILE THE CAR WAS IN MOTION-LUCKILY, I WAS PARKED.I HAVE A CAR THAT IS UNSAFE TO DRIVE AND THINK, BASED ON THE POINTS NOTED, THIS SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195808April 12, 2019
FUEL/PROPULSION SYSTEM
THERE IS AN ACTIVE RECALL ON MY VEHICALE FOR CPAV VALVE. MY CAR IS EXPERIENCING ALL SYMPTOMS OF THE RECALL, BUT THE DEALERSHIP IS TELLING ME I MIGHT NOT BE COVERED BECAUSE MY VEHICLE PASSED A TEST A FEW MONTHS AGO WHEN I BROUGHT IT IN FOR ANOTHER ISSUE (THE TRANSMISSION, WHICH WAS UNDER WARRANTY). THEY SAY THEY ARE WAITING TO HEAR BACK FROM FORD FOR FURTHER INSTRUCTION, BUT I HAVE BEEN WAITING FOR MORE THAN 2 DAYS WITH NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195886April 12, 2019
FUEL/PROPULSION SYSTEM
BEEN WAITING 2 MONTHS FOR FUEL TANK AND OR VALVE TO FIX RECALL. VEHICLE SHUTTERS. NOW I CALL ABOUT THE PARTS COMING IN AND THE SERVICE WRITER (SR) STATES THE FUEL PUMP WILL BE REPLACED AS WELL. I TRIED TO CONFIRM THIS WITH FORD AND THEY HAD NO KNOWLEDGE OF FUEL PUMP BEING ADDED TO THE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195704April 11, 2019
ENGINE
MY ENGINE CONSTANTLY STALLS WHEN ACCELERATING. THIS HAPPENS NOT ONLY IN LOW RPM USE BUT ALSO WHEN I AM ON THE FREEWAY. THE STALLING MAKES MY CAR SHAKE AND IT IS MAKING DRIVING EXTREMELY DANGEROUS AND I AM CONSTANTLY HESITANT TO HAVE MY FAMILY INSIDE OF MY CAR. I AM STILL WAITING FOR THE RECALL TO CONTACT TO FIX THE SOLUTION BUT IT IS TAKING AN UNREASONABLE AMOUNT OF TIME. PLEASE EXPEDITE THENHTSA RECALL REGARDING MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195246April 9, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BARTOW FORD (2800 US HWY 98 N, BARTOW, FL 33830, (800) 533-0425) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND TOOK NUMEROUS ATTEMPTS TO RESTART. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 60,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194817April 8, 2019
STEERING
WHILE TRYING TO MAKE A SLIGHT LEFT TURN FROM CURB SIDE PARKING TO GET ON THE ROAD, THE STEERING WHEEL SEIZED WITHOUT WARNING AND SINCE I WAS NOT ABLE TO MAKE IT TURN TO THE RIGHT I WAS HIT IN THE FRONT BY A CAR COMING FROM BEHIND. THE VEHICLE WAS TURNED OFF AND RESETARTED. IN ADDITION WHEN THE COPS ARRIVED TO THE SCENE OF COLLISION THEY REQUESTED TO SEE IF THE CAR CAN BE MOVED AND WHEN I SHIFTED INTO DRIVE, THE INSTRUMENT PANEL DISPLAYED REVERSED AND THE VEHICLE MOVED BACKWARDS INSTEAD OF FORWARD. THE VEHICLE HAD TO BE TOWED TO COOKS AUTO REBUILD LAKE CITY SEATTLE. THE OFFICER WHO REPORTED TO THE SCENE OF COLLISION ISSUED ME A MOVING VIOLATION TICKET VIA MAIL WITH REASON OF WRONG TURN FROM PARK NOT KNOWING THE REAL STEERING WHEEL MECHANICAL FAILURE. I PAID THE TICKET TO AVOID LATE FEES AND FINES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11194356April 6, 2019
FUEL/PROPULSION SYSTEM
MY 2015 FORD FOCUS HAS BEEN HAVING STALLING ISSUES. MY VIN# IS ON THE RECALL LIST AND THE LETTER THAT I RECEIVED FROM 12/2018 ADVISED THAT I KEEP AT LEAST HALF A TANK OF GAS IN MY CAR. HOWEVER, MY CAR STALLS EVEN WHEN I KEEP A FULL TANK. MY CAR ALSO SHUDDERS AND SOMETIMES EVEN TURNS OFF AFTER I FILL MY GAS TANK. WHEN MY CAR IS ABOUT TO STALL, I SEE THAT THE TACHOMETER WILL SUDDENLY FLUCTUATE AND THEN SIMPLY DROP TO ZERO. THIS USUALLY HAPPENS WHEN I'M ABOUT TO COME TO A STOP BUT OCCASIONALLY OCCURS WHEN I'M SIMPLY DRIVING DOWN THE ROAD. MY CAR NOW STALLS ON A DAILY BASIS. I HAVE CALLED THE FORD MOTOR COMPANY THREE TIMES IN THE LAST 30 DAYS AND TOLD THEM WHAT IS HAPPENING AND HOW UNSAFE IT IS TO DRIVE A CAR IN THIS WAY. EACH TIME I AM TOLD THAT THEY DON'T KNOW WHEN THE PARTS WILL ARRIVE TO THE DEALERSHIP FOR REPAIRS, EVEN THOUGH MY RECALL LETTER SAID BY THE END OF THE FIRST QUARTER OF 2019. I TOOK MY CAR TO MY MECHANIC AND THEY ALSO STATED THAT MY STALLING ISSUES ARE MOST LIKELY RELATED TO THE RECALL. I NO LONGER DRIVE MY CAR ON THE HIGHWAY AND TRY TO MAINLY STICK TO DRIVING ON BACKROADS WHERE POSSIBLE DUE TO FEARS OF STALLING AND POSSIBLY GETTING INTO AN ACCIDENT BUT THIS IS A HIGHLY IRRESPONSIBLE SITUATION FROM FORD. ASSISTANCE WOULD BE GREATLY GREATLY APPRECIATED. I PROVIDED THE DATE OF 4/6/19 AS THE DATE OF MY CAR STALLING BUT, AS I STATED EARLIER, THIS HAPPENS DAILY AND IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193986April 5, 2019
FUEL/PROPULSION SYSTEM
MY CAR STALLS WHEN ON THE HIGHWAY & LET OFF THE GAS & SPEED REDUCES RPMS DROP & CAR STALLS. VERY DANGEROUS. FORD HAS A RECALL ISSUE WITH THE CANISTER PURGE VALVE BUT MY VIN# IS NOT ON THAT LIST FOR SOME REASON. PLEASE HELP IT IS DANGEROUS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194066April 5, 2019
STEERING
RACK AND PINION AREA MAKES A LOUD RUBBING NOISE. EVERY TURN TO THE LEFT OR RIGHT HARD TO TURN WHEN DRIVING AT LOW SPEEDS 0-20 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193399April 2, 2019
STEERING
STEERING WHEEL IS LOUD AND HARD TO STEER. MECHANICS WHO HAVE LOOKED AT IT SAID THE STEERING RACK AND PINION HAD TO BE REPLACED AND THAT THERE WAS NO REASON A CAR THIS NEW SHOULD HAVE AN ISSUE WITH THE STEERING RACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193401April 2, 2019
FUEL/PROPULSION SYSTEM
THE FORD FOCUS RECALL FOR THE FUEL TANK DEFORMATION IS NOT ACCURATE. THE RECALL LETTER WE RECEIVED SAID TO MAINTAIN AT LEAST 1/2 TANK OF FUEL, BUT MY CAR HAS SHUT DOWN MULTIPLE TIMES WHILE DRIVING ON THE HIGHWAY AND AT TURNAROUNDS DESPITE HAVING A FULL TANK. THE SOLUTION TO THIS WAS PREVIOUSLY ANNOUNCED FOR DECEMBER 2018 AND HAS BEEN POSTPONED UNTIL THE FIRST QUARTER OF 2019. FORD NEEDS TO BE FURTHER PRESSURED TO FIND A SOLUTION NOW AS THIS POSES A MAJOR CRASH RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192710March 31, 2019
POWER TRAIN
CLUTCH IN TRANSMISSION SLIPS. RECALLED ON OTHER MODELS BUT NOT THIS ONE. CAUSES CAR TO NOT TAKE OFF SMOOTHLY, JITTERS BAD ENOUGH TO SHAKE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192776March 31, 2019
POWER TRAIN
I WAS DRIVING MY CAR AS NORMAL AND PULLED IN TO PARK. I REVERSED AND TRIED TO GO FORWARD BUT THE CAR WOULDN'T BUDGE. I TOOK MY CAR IN ABOUT A MONTH A GO TO GET AN OIL CHANGE AND THE PROBLEM LOOKED AT AND I WAS TOLD TO JUST COME IN ON MY NEXT SERVICE AND GET THE PROBLEM TAKEN CARE OF. NOW THE PROBLEM HAS TURNED INTO MY CAR NOT BEING ABLE TO MOVE FORWARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192126March 28, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
BROUGHT THE CAR BRAND NEW, ENJOYED DRIVING IT BUT THEN A YEAR LATER THE CAR WOULD FEEL LIKE IT WOULD STALL BUT IT WOULDN'T STALL THEN WHEN BRAKING IT WOULD ACCELERATE MORE. TOOK IT TO THE DEALERSHIP AT HONOLULU FORD 1370 N. KING STREET HONOLULU, HI 96817 FOR AN OIL CHANGE AND TOLD THEM ABOUT IT ALSO TOLD THEM I GOT A RECALL LETTER IN THE MAIL AND SHOWED IT TO THEM BUT ALL I GOT WAS "OH YOU DON'T HAVE TO WORRY ABOUT THAT RIGHT NOW"! RECENTLY I HAVE CALLED THE DEALERSHIP ABOUT THE RECALL AND STILL NOTHING. THE CUSTOMER SERVICE IS TERRIBLE AND VERY RUDE.I DON'T KNOW WHAT TO DO SO THE ONLY THING I CAN DO IS CALL THEM EVERY WEEK AND ASK ABOUT THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190901March 22, 2019
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190633March 21, 2019
POWER TRAIN
TRANSMISSION HESITATES TO SHIFT AND SOMETIMES WORKS UN-EXPECTEDLY. TRYING TO MAKE IT GO IN A TRAFFIC SITUATION IS VERY DANGEROUS AND IT JUMPING INTO ACTION MAKES IT DANGEROUS AS WELL DOUBLE CLUTCH IS NOT CONSISTANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187389March 17, 2019
STEERING
MY 18 YR OLD SON WAS DRIVING TO COLLEGE WHEN THE STEERING STIFFENED UP AND MADE HIM SWERVE, ALMOST GOING INTO ONCOMING TRAFFIC, AS HE LOST COMPLETE POWER STEERING. HAD THE VEHICLE TOWED AND WAS TOLD THE POWER STEERING IS ALL ELECTRONICALLY CONTROLLED AND THIS A KNOWN ISSUE BY FORD. MY WIFE CALLED AND WAS TOLD BY A FORD REP THAT THEY ARE NOT FAMILIAR WITH ANY REPORTED INCIDENTS. WE PAID FOR A REPLACEMENT PART AND THE ERROR WAS FIXED. JUST YESTERDAY 3/16/19 THIS HAPPENED AGAIN WITH MY 2YEAR OLD GRANDDAUGHTER IN THE BACKSEAT. I'M FAMILIAR HOW TO DRIVE A VEHICLE WITH NO POWER STEERING BUT THIS IS FAR WORSE. THE DASHBOARD SHOWED THE ALERT 'STEERING LOSS STOP SAFELY'. THE STEERING WAS COMPLETELY LOCKED UP AND I WAS UNABLE TO TURN FOR A FEW SECONDS. I WAS ON THE HIGHWAY AND STARTING DRIFTING INTO THE RIGHT LANE WITH NO STEERING CONTROL. THERE WAS MEDIUM TRAFFIC SO I WAS CONCERNED I'D HIT A CAR. I WAS FINALLY ABLE TO PULL THE STEERING WHEEL HARD ENOUGH TO STEER BACK IN MY LANE, HOWEVER ALL STEERING WAS HARD AND MADE ME SWERVE. IT IS IMPOSSIBLE TO KEEP THE CAR STRAIGHT. THIS IS A DANGEROUS ISSUE. UPON DOING SOME RESEARCH ONLINE, I'VE UNCOVERED MANY OTHERS WHO'VE EXPERIENCED THIS ISSUE AND SOME HAVE GOTTEN INTO WRECKS AND ONE DIED. WHY IS THIS NOT A RECALL? I COULD HAVE LOST MY SON AND NOW ME AND MY GRANDDAUGHTER COULD HAVE BEEN INJURED OR WORSE. SOMETHING HAS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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