Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11376656November 27, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED SOON AFTER START-UP. THERE WAS NO WARNING SIGN ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375682November 21, 2020
ENGINE, FUEL/PROPULSION SYSTEM
MY 2016 FORD FOCUS ST HAS SEVERE STALLING PROBLEMS. I HAVE NOT HAD THIS CAR FOR TWO MONTHS AND THIS IS THE THIRD TIME IT STALLED ON ME WHILE DRIVING ON FREEWAY AT ABOUT 60MPH.AND WOULD NOT START BACK UP. I BELIEVE THIS IS A VERY DANGEROUS CAR TO BE DRIVING IN. ME OR MY LOVED ONES COULD GET KILLED. HOPE SOMEONE WILL READ THIS AND HELP SOME KIND OF WAY. I HAVE LOOK UP VIN ON FORD DATA BASE AND NO RECALLS BUT I SEE EVERY WHERE THAT ALOT OF PEOPLE THAT HAVE THE SAME CAR HAS SAME ISSUES...PLEASE LETS TRY TO GET FORD TO RECALL OUR CARS SO WE DONT DIE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375588November 20, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING A BETWEEN 35-55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT MAGNESIUM WAS FOUND IN THE FUEL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. SHULTS FORD - HARMARVILLE (1300 GULF LAB RD, PITTSBURGH, PA 15238, (412) 828-2300) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL OR WARRANTY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT COVERED UNDER RECALL OR UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375383November 19, 2020
FUEL/PROPULSION SYSTEM
VEHICLE WILL STALL AND SHUT OFF WHILE DRIVING, SIMILAR 2016 MODELS HAVE AN OPEN RECALL FOR THIS ISSUE BUT MY VEHICLE VIN IS NOT LISTED ON THE OPEN RECALL. THIS ISSUE HAS BEEN HAPPENING FOR QUITE SOME TIME AND WHEN I TAKE IT TO A SHOP THEY CAN NOT DIAGNOSE THE ISSUE THE VEHICLE IS HAVING. THE ISSUE WILL ARISE AND GO AWAY CAUSING A CHECK ENGINE LIGHT TO COME ON AND GO AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375210November 18, 2020
POWER TRAIN
THE CLUTCH HAS BEEN REPLACED TWICE IN THE CAR FOR SHUDDERING AND SHIFTING HARD, NOW IT IS DOING IT A THIRD TIME AND WE HAVE BEEN TOLD ITS JUST OUT OF THE 1 YEAR WARRANTY OF THE 2ND CLUTCH ASSEMBLY INSTALLED AND WE DON'T QUALIFY FOR THE CLASS ACTION LAWSUIT. THE CAR IS NOT SAFE TO DRIVE AND SHUDDERS SO BAD WHEN ACCELERATING THAT IT SHAKES THE WHOLE CAR. I DO NOT FEEL SAFE DRIVING THE CAR AND FORD CUSTOMER SERVICE TOLD ME THERE IS NOTHING THEY CAN DO. WE CAN REPLACE THE CLUTCH AGAIN FOR 1500.00 OUR COST...WHY WOULD WE PAY WHEN ITS BEEN REPLACED TWICE SINCE WE PURCHASED THE CAR IN 2017. WHEN ACCELERATING AT A STOPLIGHT THE CAR STUTTERS AND TRIES TO SHUT DOWN GOING INTO NEUTRAL...THIS CAUSED SOMEONE TO ALMOST HIT OUR DAUGHTER. THIS HAPPENED WHILE ACCELERATING FROM A STOP LIGHT ON A BUSY ROADWAY. I AM NOW FEARFUL OF IT HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373927November 10, 2020
AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNED A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE FRONT OF THE DRIVER SIDE OF THE VEHICLE IMPACTED THE RIGHT REAR OF ANOTHER VEHICLE WITH THE FRONT LEFT AND STATED THAT THE WHOLE FRONT SHEARED OFF, CAUSED THE VEHICLE TO GO INTO A SPIN. THE VEHICLE IMPACTED A STREET SIGN. AND SIX UNIT MAILBOX STATION WHICH CAUSES THE STREET SING TO COME THRU THE REAR WINDOW OF THE VEHICLE BROKEN THE GLASS. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SEVERE BRUISES FROM THE SEAT BELT, ARM NECK, BACK INJURIES AND HAD TO SEEK MEDICAL ATTENTION. THE FRONT PASSENGER ALSO SUSTAINED NECK AND BACK INJURIES AND WOULD SEEK MEDICAL ATTENTION. THE OTHER DRIVER DID NOT SUSTAINED INJURIES, THE CONTACT MENTION THAT THE DRIVER DECLINED MEDICAL TREATMENT AT THE TIME OF THE ACCIDENT. A POLICE REPORT WAS FILED. THE CONTACT MENTION THAT THE VEHICLE WAS IN THE SHOP FOR TRANSMISSION AND POWER TRAIN FAILURES SEVERAL TIMES DUE TO THE VEHICLE FAILED TO ACCELERATED AND WAS REPAIRED OF UNKNOWN RECALLS FOR THOSE FAILURES. THE VEHICLE WAS TOWED TO GEICO INSURANCE SALVAGE YARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 52,288.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11373982November 10, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT CALLED ON BEHALF OF A FRIEND. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO CLASSIC FORD LINCOLN OF COLUMBIA (177 GREYSTONE BLVD, COLUMBIA, SC 29210) FOR AN OIL CHANGE AND THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT THE DUAL CLUTCH TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT COVERED UNDER WARRANTY OR BY A CUSTOMER SATISFACTION PROGRAM. THE CONTACT WAS ALSO MADE AWARE OF AN ONGOING INVESTIGATION INTO THE FAILURE. THE CONTACT WAS PROVIDED A CASE NUMBER AND REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373491November 6, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION FAILED TO CORRECTLY SHIFT BETWEEN FIRST AND SECOND GEARS, CAUSING THE RPMS TO INCREASE. ADDITIONALLY, WHILE DRIVING, THE VEHICLE FAILED TO IMMEDIATELY RESPOND WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PRESTON FORD LOCATED AT 1300 E STATE ST, SHARON, PA 16146, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLUTCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACTED INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED FOR THE SAME FAILURE AND THE CLUTCH WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373220November 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS DRIVING MY VEHICLE ON A CITY STREET AND THE CAR STALLED ON THE ROAD AND I HAD TO COAST ONTO A SAFE SPOT.THE CAR WOULD NOT TURN BACK ON FOR OVER AN HOUR THEN IT STALLED ONCE MORE AND WOULD NOT TURN ON. THE DEALERSHIP SAID THEY FIXED THE PROBLEM BUT IT CONTINUES TO STALL WHILE DRIVING. WE CAN NOT FIND THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372779November 2, 2020
FUEL/PROPULSION SYSTEM
FOR OVER A YEAR OR SO I HAVE BEEN HAVING TROUBLE WITH MY CAR SHUTTING OFF WHEN I'M LOW ON GAS. IT HAS STOPPED ON ME IN THE MIDDLE OF TRAFFIC, STRANDED ME ON THE SIDE OF THE ROAD AND REFUSED TO START AT SERVICE STATIONS WHEN I'VE STOPPED TO GET GAS. I TOOK MY CAR TO JOE MYERS FORD IN AUGUST OR SEPTEMBER, 2019 BUT I COULDN'T LEAVE IT WHEN I PULLED AWAY FROM THE DEALERSHIP IT STOPPED ON THE FEEDER STREET OF THE FRWY. AND WOULD NOT START. I WAS STRANDED THERE FOR OVER 2 HOURS BEFORE THE CAR STARTED AGAIN AND I WAS ABLE TO DRIVE HOME. A FEW DAYS LATER I HAD IT TOWED TO JOE MYERS FORD. THEY COULDN'T GET TO IT FOR A MONTH OR LONGER SO I HAD TO GET IT TOWED BACK TO MY HOME. LATER IT WAS TOWED FROM MY HOME TO STERLING MCCALL FORD. I GOT THE CAR BACK AND IT STILL WOULD SHUT OFF WHEN I STOPPED OR SLOWED DOWN IN TRAFFIC ON A CITY STREET. IT WOULD JUST SHUT OFF. WHILE I'M DRIVING IT STARTS TO SPUTTER THEN CUT OFF BUT IT WON'T START FOR AWHILE AFTER THAT. THIS IS FRUSTRATING BECAUSE IT IS STILL HAPPENING OFF AND ON NOW FOR OVER A YEAR. I HAVE A 2 YEAR CHILD AND I AM REALLY AFRAID FOR OUR LIVES. I HAVE NO IDEA WHEN IT'S GOING TO JUST SHUT OFF OR NOT START AND IT IS REALLY DANGEROUS FOR ME AND MY CHILD. WHEN WE BOUGHT THIS CAR IT WAS NEW WITH 17 MILES ON IT IN FEBRUARY, 2017 BUT I AM SO AFRAID OF DRIVING IT. STERLING MCCALL CHECKED THE CAR OUT FOR ME AND TOLD ME THAT THEY FOUND NOTHING WRONG BUT IT STILL CUTS OFF. PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372572November 1, 2020
POWER TRAIN
TRANSMISSION SLIPS AND STALLS WHEN INCREASING SPEEDS OR DOESNT SHIFT AT ALL. I WAS ON THE HIGHWAY AND HAD TO PULL OFF DO TO IT STALLED OUT 4 TIMES NOTE THIS IS AN AUTOMATIC TRANSMISSION AND IT SLIPS AND STALLS OR DOESNT SHIFT AT ALL. WHEN THIS STARTED IT WAS AT 14000 MILES AND NOW ITS AT 16568 MILES AND ITS NOW STALLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372510November 1, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE VEHICLE WAS UNDER HALF A TANK PF FUEL AND BEGAM TO SPUTTER AND JOLT AMD DIES. IT STARTED BUT CRANKED LONG AND HARD. THIS HAPPENS WHENEVER THE FUEL IS AT HALF OR BELOW. I SEARCHED MY VIN IT SAYS THE FUEL RSCALL ISN'T A ISSUE BIT ITS DOING EXACTLY THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372341October 30, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
MANUFACTURER RECALL #18S32 NHTSA RECALL #18V735 I WAS DRIVING HOME FROM WORK. I WAS PROBABLY ABOUT A MILE AND HALF AWAY FROM MY WORK. I WAS APPROACHING A RED LIGHT AND BEGAN TO SLOW DOWN AND PREPARE TO STOP. ALL OF A SUDDEN, THE DISPLAY SHOWS "NOT IN DRIVE" WHEN IT OBVIOUSLY WAS OR I WOULDN'T BE MOVING... NEXT THING, LIGHTS/ELECTRONICS WERE FLICKERING AND CAR JUST TURNED OFF IN DRIVE. WHAT WAS REALLY SCARY AND ALMOST COSTED ME MY LIFE WAS MY HAZARDS WERE NOT DISPLAYING TO SURROUNDING DRIVERS THERE WERE A FEW TIMES WHEN I GOT YELLED OR HONKED AT BUT 1 OR 2 TIMES I ALMOST GOT RAN OVER.... AFTER MY FRIEND CAME TO HELP ME PUSH IT OUT OF ROAD, HE GOT IT IN PARK, RESTARTED AND GOT CAR STARTING AGAIN.... WE TOOK THE CAR TO OUR FAMILY MECHANIC AND HE TOOK A LOOK AT IT. HE WAS GOING TO CHARGE ME A LOT FOR THE PART NEEDED TO GET FIXED. WHICH BROUGHT ME TO GO SEE IF I CAN FIND A PART FOR CHEAPER OR A MECHANIC FOR CHEAPER. THAT'S WHEN I DISCOVERED ABOUT THIS VIN AND CAR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372299October 29, 2020
STRUCTURE:BODY, POWER TRAIN, WHEELS
CAR WAS HESITANT TO GO AND SKIPPING AND MAKES AWFUL NOISE ON THE PASSENGER SIDE FRONT WHEN ON HIGHWAY ROAD NOISE. DEALER REPLACED CLUTCH AND SEALS AND DID A TRANSMISSION SERVICE. NOTHING WAS DONE ABOUT THE AWFUL ROAD NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366800October 28, 2020
ENGINE, POWER TRAIN
WAS DRIVING DOWN THE INTERSTATE AT ROUGHLY 80 MILES PER HOUR WHEN THE CHECK ENGINE LIGHT CAME ON. ENGINE LOST POWER AND WOULD NOT ACCELERATE. ENGINE STARTED MAKING A LOUD NOISE. CAR WILL STILL START BUT IS NOT DRIVABLE AND ENGINE HAS NO OIL PRESSURE AND MECHANIC SAID IT DOWNSHIFTED TO 4TH GEAR AT 83 MPH. CAR HAS BEEN SERVICED REGULARLY AND HAS GIVEN NO INDICATION OF ENGINE PROBLEMS. WAS QUOTED $4500 AT FIRST FORD DEALERSHIP TO REPAIR CAR WITH A USED MOTOR WITH EQUAL MILEAGE. 2ND FORD DEALERSHIP QUOTED $3700 WITH REBUILT MOTOR. HAS BEEN LOOKED OVER BY 2 MECHANICS INCLUDING FORDS AND OTHER THAN READING DIAGNOSTICS NOBODY CAN PROVIDE A REASON THE OIL PRESSURE DROPPED OR WHY THE CAR DOWNSHIFTED INTO 4TH GEAR UPING THE RPM'S CAUSING ENGINE PROBLEMS. THEY SAID THERE IS NO OTHER PROBLEMS WITH THE CAR AT THIS POINT OTHER THAN THE ENGINE. VERY NO SMART TO REPLACE AN ENGINE WITHOUT KNOWING THE WHAT CAUSED THE INITIAL ONE TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366662October 27, 2020
ENGINE, FUEL/PROPULSION SYSTEM
MY CAR CONTINUALLY SHUTS OFF WHILE DRIVING, FORD ACKNOWLEDGES THE RECALL BUT REFUSES TO PROVIDE ANY ASSISTANCE CLAIMING THE PART ISN'T READY. THE CAR WILL TURN OFF IN THE MIDDLE OF A HIGHWAY, OR AT A LIGHT WITH NO WARNING. FORD IS TELLING US THAT THEY CAN'T HELP US BUT IT ISN'T SAFE TO DRIVE OUR CAR AND NOBODY HAS HELPED US. THIS STARTED IN AUGUST AND CONTINUES TO NEARLY DAILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365894October 23, 2020
ENGINE, FUEL/PROPULSION SYSTEM
THE CAR IS JUMPING A LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364812October 17, 2020
POWER TRAIN
VEHICLE SPUTTERS ON TAKE OFF FROM STOP OR A SLOW DOWN BACK TO TAKE OFF. HAS HAD TRANSMISSION CLUTCH REPLACED AS WELL AS SPARK PLUGS, FUEL INJECTORS CLEANED, BATTERY, ALTERNATOR. FORD SAYS IT'S HOW THEIR TRANSMISSIONS WORK BUT IT HAS ALMOST CAUSED ME TO HAVE MANY WRECKS. NOW THAT I AM PAST THEIR 'WARRANTY' PERIOD THEY WON'T EVEN LOOK AT IT WITHOUT CHARGING ME EVEN WITH THE SAME ISSUES SINCE I PURCHASED THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364622October 16, 2020
UNKNOWN OR OTHER
WHEN WE RECEIVE HEAVY RAIN THE RIGHT SIDE OF MY SUNROOF AND THE PASSENGER PLASTIC ROOF TRIM ARE LEAKING MAJOR AMOUNTS OF WATER INTO MY CAR. I HAD A PUDDLE ABOUT 3 INCHES DEEP IN MY FRONT PASSENGER FLOOR AND A PUDDLE OF WATER IN THE REAR PASSENGER FLOOR BOARDS AS WELL. WHEN RESEARCHING THE ISSUE IT'S CLEAR NUMEROUS FORD FOCUS OWNERS ARE HAVING THE SAME ISSUE WITH NO FIX FROM FORD. I WAS TOLD TO KEEP IT IN A COVERED AREA WHICH I DO NOT HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364665October 16, 2020
FUEL/PROPULSION SYSTEM
CAR WILL NOT START AFTER FUELING. CAR SHAKES AND SHUTTERS AND TAKES MULTIPLE CRANKING ATTEMPTS TO START CAR. THIS ONLY HAPPENS AFTER FUELING. IT ALSO DOES NOT MATTER WHETHER THE TANK IS ALMOST EMPTY, HALF-WAY FULL, OR 3/4 FULL. THE SAME THING OCCURS EVERYTIME. THIS STARTED HAPPENING AFTER THE DEALERSHIP UPDATED MY SOFTWARE PER THE RECALL. CONTACTED THE DEALERSHIP AND THEY WANTED TO CHARGE ME $100 JUST TO DIAGNOSE A PROBLEM THAT STARTED AFTER THEY UPDATED MY SOFTWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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