Ford Focus Complaints (2002)

971 consumer complaints on file.

#10070616January 15, 2004
WHEELS, TIRES
FORD FOCUS 2002 ZX5 WITH 16" ALLOY WHEELS AND FIRESTONE TIRES SEEMS TO BE SUSCEPTIBLE TO ROAD HAZARD DAMAGE MORE THAN OTHER CARS I HAVE HAD. ONE BUBBLED TIRE, AND ANOTHER PUNCTURED TIRE WITHIN WEEKS OF EACH OTHER. THE FOCUS ALLOY WHEELS ARE THE WORSE PROBLEMS. AT LEAST TWO HAVE BEEN BENT TO THE POINT OF CAUSING STEERING AND VIBRATION PROBLEMS ON CAR. ONE WHEEL HAS TWO VISIBLE BUMPS, AND ONE WHEEL HAS A MASSIVE BUMP FROM SOME SURPRISE ROAD HOLES. I HAVE NEVER HAD A CAR THAT HAD SUCH WEAK RIMS. I AM NOT REPLACING THE WHEELS UNTIL I TALK TO EITHER FORD OR A LAWYER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070695January 15, 2004
SERVICE BRAKES, HYDRAULIC, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, POWER TRAIN, WHEELS
I HAVE EXPERIENCED PROBLEM AFTER PROBLEM SINCE PURCHASING MY 2002 SVT FOCUS. RANDOM STALLS, LEAKS, AND NOISES. SHIFT LINKAGE FAILURE, WHEEL BEARING FAILURE, POWER WINDOW PROBLEMS. INTAKE MANIFOLD FAILURE, WRONG IDLE SPEED, LOSS OF ELECTRICAL POWER. 35 DAYS IN THE SHOP SO FAR AND COUNTING, ALL WITHIN 11MO OF PURCHASE. DON'T BUY A FORD CAR, YOU'LL REGRET IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068717January 15, 2004
STEERING, SUSPENSION
MY 2002 FORD FOCUS STARTED HAVING PROBLEMS AFTER 5000 MILES. IT STARTED WITH A NOISE COMING FROM THE FRONT LEFT WHEEL AREA. FROM THERE THE STEERING SEEMED SHAKEY AT TIMES AT HIGHWAY SPEEDS. ONCE, THE CAR PULLED TO THE LEFT SUDDENLY ON THE HIGHWAY. THE DEALERSHIP HAS CHANGED THE TRANSMISSION, FRONT BEARING, AND KNUCKLE, ON THE CAR IN THE PAST TWO MONTHS. THE CAR IS STILL NOT FIXED. THE MOST NOTICEABLE PROBLEM IS THE HOWLING GRINDING NOISE COMING FROM THE FRONT LEFT WHEEL. IT CAN BE HEARD MOSTLY AROUND 50 TO 60 MPH. IT IS STILL UNKNOWN WHAT IS WRONG WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068916January 15, 2004
UNKNOWN OR OTHER
KEY DOES NOT WANT TO COME OUT OF STEERING COLUMN. YOU HAVE TO WRIGGLE THE STEERING WHEEL AND THE KEY. YOU NEVER KNOW WHEN THIS IS GOING TO HAPPEN. IT HAS HAPPENED FROM DAY 1. IT HAS BEEN INTO PARR FORD IN BREMERTON WASHINGTON 4 TIMES FOR THIS PROBLEM, THEY CAN NOT FIND IT. THEY HAVE VERIFIED THAT IT STICKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069108January 15, 2004
UNKNOWN OR OTHER, STRUCTURE
OTHER - LOSE FENDER WHEELSHIELD/TOLD PART ON RECALL AS DEFECTIVE BODY - DINGS IN FENDER PANEL/TOLD PART DEFECTIVE REPLACED UNDER WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069131January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING
THE ENGINE EXPERIENCED COMPLETE FAILURE AT 55 MPH WITH NO WARNING SIGN. IT HAS NOT BEEN TAKEN TO THE DEALER FOR INSPECTION. SUNROOF WAS STUCK IN OPEN POSITION AND WOULD NOT CLOSE PROPERLY UNLESS MANIPULATED BY HAND. DEALER FIXED THE PROBLEM THE FOLLOWING DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069190January 15, 2004
TIRES
THE TREAD ON THE TIRES HAS ALREADY WORN DOWN AND THE METAL IS VISIABLE ON BOTH REAR TIRES. DRIVING DOWN THE ROAD THE CAR STARTED SHAKING UNCONTROLLABLY AND RETURNED HOME TO HAVE IT TOWED TO THE DEALER SAYING THAT THE PROBLEM WAS JUST THE TIRES, THERE IS NO KNOWN CAUSE TO CAUSE WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052883January 12, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE PADS AND ROTORS HAD TO BE REPLACED AFTER ONLY 20,000 MILES OF DRIVING. THE MECHANIC TOLD ME THAT THIS IS A COMMON PROBLEM WITH ALL THE FOCUS'S HE HAS SEEN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052839January 11, 2004
POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)
CLUTCH MASTER CYLINDER LEAKS CLUTCH FLUID. FLUID RUNS DOWN STEM OF CLUTCH PEDAL, LOOSENING THE RUBBER PEDAL PAD, WHICH PROCEEDS TO FALL OFF IN CERTAIN SITUATIONS WHILE VEHICLE IS IN MOTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053609January 4, 2004
SUSPENSION:REAR, TIRES
FROM A CONSUMER PROTECTION SECTION OF THE ATTORNEY GENERAL. CONSUMER WAS EXPERIENCING NOISE WHILE DRIVING AND ROUNDING CURVES. DEALER FOUND NOTHING. TOOK TO A DIFFERENT DEALER AND FOUND TIRES WERE WORN AND LOOSE REAR SWAY BAR. *LA ALL FOUR TIRES WERE REPLACED AND ALIGNED. CONSUMER WOULD LIKE REIMBURSEMENT FOR COST OF TIRES AND THE ALIGNMENT. IN ADDITION, CONSUMER THINKS FORD SHOULD CONDUCT AN INVESTIGATION INTO THIS DEFECT AND CORRECT IT. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051664December 17, 2003
SUSPENSION:REAR
WHILE DRIVING REAR WHEEL BEARING VIBRATED,MAKING A LOUD NOISE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049711December 14, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, WHEELS:RIM
2002 FORD FOCUS ZX5 HATCHBACK MODEL WAS PURCHASED NEW FROM LAFRES FORD. THE CHECK ENGINE LIGHT KEEPS COMING ON AND STAYS ON. VARIOUS ELECTRICAL PROBLEMS HAVE OCCURRED AND VARIOUS PARTS HAVE BEEN REPLACED (DOCUMENTED ON ALL SERVICE REPORTS) THE CHECK ENGINE LIGHT HAS BEEN A PROBLEM FROM DAY ONE AND I HAVE EXPERIENCED OTHER PARTS BURNED AND REPLACED IN THE PAST, IE COOLING FAN HARNESS AND RESISTOR BURNT, BURN SMELL WHEN A/C IS IN USE OR THE HEATOR, REPLACEMENT OF BATTERY. (CAR IS STILL UNDER WARRANTY) I CONTINUALLY TAKE THE CAR BACK AND FORTH TO THE DEALER TO HAVE THE CHECK ENGINE LIGHT CORRECTED. (NO REIMBURSEMENT OF TOLL/BRIDGES AND DAYS OFF FROM WORK TO HAVE THIS CAR PROPERLY SERVICED, NO REIMBURSEMENT OF RENTAL CARS) WHEN I GET THE CAR BACK THE CHECK ENGINE LIGHT IS OFF AND TWO DAYS LATER IT IS BACK ON AGAIN. I PERIODICALLY CALL MY SERVICE ADVISOR AT THE SERVICE DEPARTMENT TELLING HIM THAT I JUST PICKED UP THE CAR AND WITHIN 24 HOURS THE CHECK ENGINE LIGHT CAME ON AGAIN. MY SERVICE ADVISOR TELLS ME THAT THE CHECK ENGINE LIGHT DOES NOT MEAN ANYTHING AND I COULD DRIVE AROUND WITH THE LIGHT ONINDEFINETLY ALTHOUGHT THE LIGHT IS A NUISANCE. ON 12/11/03 WHILE DRIVING, THE CHECK ENGINE LIGHT WHICH WAS ALREADY ON, THE BATTERY LIGHT INDICATOR CAME ON, I IMMEDIATELY CALLED THE DEALER SERVICE DEPARTMENT AND EXPLAINED TO MY SERVICE ADVISOR OF THE PROBLEM, IT WAS LATE FRIDAY AFTERNOON, HE STATED THAT WAS NOT A GOOD SIGN AND ADVISED ME TO SEEK SERVICE AT A FORD SERVICE STATION. TOOK CAR TO UNIVERSAL FORD. THE CAR BEGAN TO EMIT A BURNING SMELL I ARRIVED AT THE DEALER SERVICE STATIONS AND WAS TOLD THAT MY ALTERNATOR WAS NO GOOD AND THAT THE HARNESS HAND BURNED AND ALL THE WIRES HAD MELTED. THAT IS TRULY AN UNSAFE CAR, THIS PROBLEM COULD HAVE CAUSED THE CAR CATCH ON FIRE AND I COULD HAVE BEEN SERIOUSLY INJURED, OR BECOME A FATALITY OR OTHERS COULD HAVE GOTTEN HURT. THE CAR IS CURRENTLY AT THE UNIVERSAL FORD DEALER SERVICE STATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049639December 12, 2003
WHEELS, TIRES
16 INCH DIAMETER FRONT ALLOY WHEEL WITH 205-50/R16 TIRE ON 2002 FORD FOCUS ZTS WAS DAMAGED AND CAUSED RAPID TIRE DEFLATION DUE TO LOW SPEED , 35 MPH, IMPACT WITH POTHOLE. 50 SERIES TIRE IS TOO THIN FOR STREET USE ON THE FORD FOCUS!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049109December 3, 2003
ELECTRICAL SYSTEM
MY 2002 ZX3 BEGAN HAVING PROBLEMS AFTER ONLY OWNING THE VEHICLE FOR SIX MONTHS. THE FIRST PROBLEM WAS WITH THE LOCKING MECHANISM WHICH WOULD MAKE A VERY LOUD BUZZING NOISE WHEN THE DOORS WOULD LOCK. THE SECOND PROBLEM BEGAN LAST WINTER WHEN THE CAR WOULD NOT START AFTER SITTING OUTSIDE OVERNIGHT. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP FIVE TIMES OVER THE LAST YEAR FOR THIS PROBLEM AND EACH TIME THEY INFORM ME THAT THE PROBLEM IS FIXED. HOWEVER, THE PROBLEM IS NOT FIXED AND MY VEHICLE CONTINUES TO BE UNRELIABLE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048849November 30, 2003
VEHICLE SPEED CONTROL, TIRES:SIDEWALL
OUR 2002 FORD FOCUS SE, HAS HAD A SURGING PROBLEM SINCE THE DAY WE PURCHASED THE VEHICLE ON 04/15/02, THE ENGINE SEEMS LIKE IT WANTS TO STALL OUT.LSO WE HAVE A WATER LEAK UNDER THE DASHBOARD, AND WE NEED NEW TIRES. *AK AFTER ONLY 20000 MILES ON THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047357November 22, 2003
TIRES:TREAD/BELT
REAR END SHAKE TRACED TO BELT SEPARATION OF FIRESTONE FIREHAWK GTA02 TIRES FITTED TO 2002 FORD FOCUS ZX3 FROM NEW. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047303November 21, 2003
SERVICE BRAKES, HYDRAULIC, EQUIPMENT:OTHER:LABELS
I BOUGHT MY 2002 FORDFOCUS IN AUGUST 2002 FROM UNIVERSAL FORD DEALERSHIP IN LONG ISLAND CITY, NEW YORK. ABOUT ONE MONTH LATER OF HAVING THE FOCUS MY BRAKES STARTED SQUEALING. MY NEW CAR ONLY FELT AND DROVE LIKE A NEW CAR FOR ONE MONTH. I TOOK BACK THE CAR FOR SERVICE AND THEY TOLD ME THE CAR IS NORMAL. I RECENTLY CHANGED MY BRAKE PADS AND HAD MY ROTORS CHECKED OUT AND STILL AM HAVING BRAKES SQUEALING. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047248November 20, 2003
SERVICE BRAKES, HYDRAULIC
MY FOCUS HAS ONLY 30,000 MILES AND THE BRAKES HAVE BEEN SERVICED FOUR TIMES FOR THE SAME REASON. I HAVE HAD TO REPLACE MY BRAKE PADS AND ROTORS DO TO THE EXCESSIVE WARPING AND WEARING. FIXED NUMEROUS TIMES, AND THE PROBLEM PERSISTS. DEALERSHIP INFORMED ME THAT THIS IS A MAJOR ISSUE WITH THE FOCUS, BUT NO RECALL HAS BEEN MADE TO NOTIFY THE PROBLEM. I GUESS FORD IS WAITING FOR A FEW FATALITIES BEFORE ADDRESSING THE ISSUE. SAD BUT TRUE. WELCOME TO CORPORATE AMERICA! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047064November 17, 2003
TIRES:SIDEWALL, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, VISIBILITY:SUN/MOON ROOF ASSEMBLY, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, TIRES, ELECTRICAL SYSTEM:HORN, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
9 REPAIR ISSUES IN 8,000 MILES. 1. GRINDING BRAKES. 2. SUNROOF FAILED TO CLOSE. 3. ENGINE SENSOR FAILED. 4. TIRE DEVELOPED A BUBBLE. 5. INTAKE RUNNER FAILED. 6. STEREO JAMMED. 7. HORN FAILED. 8. DEFECTIVE CONTROL ASSEMBLY. 9. DEFECTIVE MANIFOLD ASSEMBLY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046985November 15, 2003
STRUCTURE
WATER ON PASSENGER SIDE FLOOR WHEN RAINS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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