Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11396615February 17, 2021
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO JOHNSON FORD LINCOLN INC (694 EAST STREET, PITTSFIELD, MA 01201) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V169000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395806February 11, 2021
STRUCTURE:BODY
THE REAR QUARTER GLASS SEALS HAVE BOTH STARTED LEAKING WITHIN 2 MONTHS OF EACH OTHER. WATER ENTERS THROUGH THE SEAL LEAK AND ENTERS THE HATCH AND UNDER REAR SEATS. I HAVE VERIFIED THIS IS THE LEAK BY SPRAYING A WATER HOSE ON THE OUTSIDE AND WATCHING IT LEAK PRETTY HEAVILY IN THE INSIDE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395116February 8, 2021
ELECTRICAL SYSTEM
MY VEHICLE STARTED ALL OF THE SUDDEN TO MAKE SOME NOISES AFTER THE ENGINE IS OFF AND THE HEADLIGHTS ARE TURNING ON ON THEIR OWN.WE WERE TOLD THE BATTERY IS LOW , WHICH WE REPLACED BUT THE VEHICLE STILL DOES THE SAME.VEHICLE WAS PARKED WHEN WE FIRST NOTICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395141February 8, 2021
POWER TRAIN, UNKNOWN OR OTHER
WHEN THE VEHICLE IS IN MOTION ON CITY STREETS OR THE HIGHWAY, MY VEHICLE HAS ERRATIC SHIFTING, EVEN BARELY MOVING FROM A STOPPED POSITION. WHEN ACCELERATING SLOWLY AFTER BEING AT A RED LIGHT, THE DRIVER CAN LIGHTLY TOUCH THE GAS PEDAL AND THE FORD WILL SHIFT GEARS AND FEEL AS THOUGH THE BACK TIRES ARE JUMPING OR SPINNING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388621January 18, 2021
POWER TRAIN
I HAVE A 2016 FORD FOCUS. 3 MONTHS AFTER PURCHASE I TOOK IT TO SERVICE FOR SHAKING ON ACCELERATING AND DEACCELERATING. I WAS TOLD BROKEN SWAY BAR LINKS. AFTER THEY WERE REPLACED I BROUGHT IT IN AGAIN. I WAS TOLD IT'S NORMAL FOR THE POWERSHIFT TRANSMISSION AND I WAS NOT USED TO IT. IN MARCH 2019 MY TRANSMISSION DROPPED INTO NEUTRAL AND A TRANSMISSION FAILURE MESSAGE WAS SHOWN. I TOOK MY CAR TO SERVICE. THEY REPLACED SENSOR AND I WENT TO GET IT. IT FAILED IN 5 FEET. TOOK IT BACK AND THEY REPLACED A SECOND SENSOR. IT FAILED BEFORE I ARRIVED HOME. THIS HAS GONE BACK AND FORTH 8 TIMES. BECAUSE MY STAYING HOME WITH COVID I ONLY PUT 700 MILES ON MY CAR BETWEEN APRIL AND NOVEMBER. THEY HAVE HAD MY CAR SINCE THEN EXCEPT ONE DAY. I GOT 10 MINUTES FROM HOME THAT NIGHT AND RETURNED IT THE NEXT DAY. THEY ARE STAYING THAT IT'S UNRELATED TO THE KNOWN ISSUES WITH POWERSHIFT. BUT IT'S NEVER BEEN FIXED. THEY'VE REPLACED ALL 3 SENSORS TWICE. AND NOW THERE'S WATER IN MY TRANSMISSION FLUID. ONCE BEFORE I MADE IT HOME AND AGAIN THE DAY I RETURNED IT. THEY TOLD ME THAT WAS BECAUSE I HAD LEAVES UNDER MY WINDSHIELD WIPER BLADES THAT DIVERTED WATER FROM THE WINDSHIELD INTO THE TRANSMISSION. ALSO I SAW IN AN ARTICLE THAT IT WAS STATED BY A NHTSA SPOKESPERSON THAT FORD WAS FIXING THESE ISSUES AND EXTENDED THE WARRANTY. I'VE BEEN TOLD I HAVE THE WRONG TRANSMISSION. BUT I HAVE A DSP6 POWERSHIFT. THE SERVICE CENTER REFERS ME TO THE CUSTOMER CARE. CUSTOMER CARES STATES THAT THEY ONLY TAKE INFORMATION AND CAN'T HELP OR GIVE INFORMATION. THEY DIRECTED ME TO THE LAWSUIT HOTLINE. THEY DON'T HANDLE WARRANTY. FORD GIVES YOU NO WAY TO SPEAK TO ANYONE THAT CAN EXPLAIN WHY MY CAR IS NOT EXTENDED. THEY REFUSE TO LOOK FOR THE SOURCE OF THE WATER AND HAVE REPLACED SENSORS REPEATEDLY ALTHOUGH THAT HASN'T WORKED YET. MY WARRANTY ENDS SOON AND THEY SAID IF THEY CAN'T FIX IT BY THEN I'M RESPONSIBLE FOR COST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388686January 18, 2021
ELECTRICAL SYSTEM, POWER TRAIN
MY VEHICLE'S MAKE/MODEL/YEAR (2016 FORD FOCUS) HAS A REPORTED RECALL FOR A SERIOUS SAFETY HAZARD INVOLVING THE POWERSHIFT DUAL CLUTCH TRANSMISSION. ONLINE, IT STATES THAT MODEL YEARS 2012-2016 FORD FOCUS VEHICLES HAVE THIS ISSUE. THIS TYPE OF TRANSMISSION IS CONSIDERED A MANUAL TRANSMISSION THAT IS CONTROLLED ELECTRONICALLY BY A COMPUTER WHILE USING A DRY CLUTCH RATHER THAN A WET ONE, MEANING OIL IS NOT SUPPLIED TO THE SHIFTING MECHANISM AND CAN RESULT IN INCREASED WEAR AND TEAR THE LONGER THE ISSUE PERSISTS. WHEN THE COMPUTER MODULE THAT OPERATES THE TRANSMISSION CAN'T HANDLE RAPID ACCELERATION OR SPEED SHIFTING, THE VEHICLE WILL SPUTTER AND MAKE AN AUDIBLE NOISE. OTHER ISSUES THAT CAN BE CAUSED ARE PROBLEMS WITH DOWNSHIFTING, LEAVING THE VEHICLE IN A HIGHER GEAR DESPITE DECELERATION AND CAUSE IT TO "LURCH". THE MAIN SAFETY HAZARD THIS ISSUE CAUSES IS WHEN ACCELERATING QUICKLY INTO AN INTERSECTION, THE DELAY PREVENTS THE VEHICLE FROM REACHING THE SAME SPEED A VEHICLE SHOULD ACHIEVE WITH AN AUTOMATIC TRANSMISSION. IN TERMS OF DECELERATION, THE CAR'S INABILITY TO CORRECTLY DOWNSHIFT CAUSED THE VEHICLE TO LUNGE FORWARD, DESPITE THE BRAKES BEING APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388437January 16, 2021
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT ILLUMINATED AND MY CAR STALLED WITHOUT WARNING WHILE DRIVING BETWEEN 35-40 MPH. TOOK THE CAR TO SAYVILLE GIANT FORD ON 1/6/21 FOR REPAIR UNDER RECALL #18532. I WAS TOLD THE CAR PASSED INSPECTION AND THE REPAIR WAS NOT MADE. TOOK THE CAR TO AN INDEPENDENT MECHANIC AND INFORMED THAT IT IS A VALVE CAUSING A VAPOR ISSUE IN THE FUEL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388277January 15, 2021
ENGINE, POWER TRAIN
MOTOR MOUNT & TRANSMISSION. WHEN CRANKING CAR THE RPM VERVES TO 300-400 RPMS AND STAYS UNTIL YOU PICK THE ACCELERATOR. WHEN ACCELERATING THE GAS THE CAR JERKS BEFORE TAKING OFF TO CHANGE GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387789January 12, 2021
ELECTRICAL SYSTEM
MY POWER STEERING WENT OUT WITHOUT GIVING ME WARNING MESSAGES FIRST, THIS HAPPENED LAST WEEK 01/07/21. IT'S READING "STEERING LOSS".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387228January 8, 2021
FUEL/PROPULSION SYSTEM, POWER TRAIN
BACK IN MARCH 2020 I BEGIN TO HAVE TRANSMISSION ISSUES SO I TOOK MY CAR TO THE FORD DEALERSHIP AND WITH THAT BEING SAID THE MECHANIC PROCEEDED TO TELL ME THAT THEY HAD TO REBUILD A CLUTCH IN MY TRANSMISSION AND THAT THE COST OF THE FIX WAS GOING TO BE $2600 I BEGAN TO TELL THE MECHANIC THAT I DID NOT HAVE THAT TYPE OF MONEY AND THAT I WILL COME GET MY VEHICLE THE NEXT DAY BECAUSE I WAS AT WORK SO THE NEXT DAY WHILE I WAS AT WORK I GET A PHONE CALL FROM THE MECHANIC AT THAT FORD DEALERSHIP AND HE TELLS ME THAT MY CAR IS READY TO BE PICKED UP AND THAT THE ISSUE WAS FIXED I BEGAN TO REPEAT MYSELF TO THE MECHANIC THAT I DID NOT WANT TO PROCEED WITH THE SIX OF MY VEHICLE BECAUSE I DID NOT HAVE THE MONEY I ALSO STRESS THIS AT THE FORD DEALERSHIP WHERE I HAD TO LEAVE MY CAR FOR THREE WEEKS AT THE DEALERSHIP BECAUSE I DID NOT HAVE THE MONEY AND HAD TO STRUGGLE TO FIND THE MONEY TO GET MY VEHICLE BACK BECAUSE THE FIX WAS ALREADY DONE AND AFTER I CAME UP WITH THE MONEY TO DAYS LATER I STARTED HAVING TRANSMISSION FAULT ISSUES WITH MY VEHICLE SO IS THERE ANYWAY FOR IT CAN REIMBURSE ME BACK MY MONEY OR FIX MY CAR FREE OF CHARGE BECAUSE I WAS HAVING THE SAME ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386565January 5, 2021
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
CAR STARTED TRYING TO SHUT OFF RANDOMLY AND ACCELERATED AND DECELERATED, THEN CAR WOULDN'T START WAS TOLD THE CLUTCH WAS STUCK SOUNDS LIKE A RECALL I SAW ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385551December 30, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE CAR WOULDN'T SHIFT GEARS NO REVERSE AND WHEN IT FINALLY DID GO INTO DRIVE ONLY 11 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385577December 30, 2020
POWER TRAIN
A KNOWN DEFECT WITH THE CLUTCH IS CAUSING THE TRANSMISSION TO SLIP WHEN SWITCHING GEARS. FORD KNOWS ABOUT THIS DEFECT AND YET DID NOT ISSUE A RECALL/EXTENDED WARRANTY FOR ALL OF THE TRANSMISSIONS AFFECTED, ONLY SOME. IT'S A $1500-$2000 REPAIR AND IT'S RIDICULOUS THAT WE SHOULD HAVE TO PAY FOR THEIR FAULTY MACHINERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384135December 18, 2020
POWER TRAIN
VEHICLE SHUDDERS WHEN ACCELERATING FROM A STOP. ON SEVERAL OCCASIONS MY VEHICLE HAS STALLED WHILE ACCELERATING ONTO THE FREEWAY, PUTTING ME AT RISK OF BEING REAR ENDED. I TOOK MY FORD FOCUS IN TO A FORD DEALERSHIP AND WAS INFORMED THAT MY CLUTCH HAD FAILED, BUT THAT IT ALSO HAD PREVIOUSLY BEEN REPLACED JUST 2.5 YEARS PRIOR. MY CAR IS A 2016 WITH UNDER 70,000 MILES. I WAS INFORMED OF A LAWSUIT INVOLVING THE TRANSMISSION IN THE FORD FOCUS FOR THE YEAR OF MY VEHICLE, BUT WAS THEN ADVISED THAT MY TRANSMISSION IS NOT ELIGIBLE FOR THE SETTLEMENT AND REPLACEMENT. I HAVE KEPT UP ON REGULAR OIL CHANGES AND VEHICLE MAINTENANCE. THE CLUTCH SHOULD NOT FAIL TWICE WITHIN 3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382935December 10, 2020
FUEL/PROPULSION SYSTEM
I TOOK MY CAR INTO THE FORD DEALERSHIP FOR A SAFETY RECALL INVOLVING A STUCK CANUSTER PURGE VALVE IN THE FUEL TANK. AT THE TIME, (MARCH 2020) THEY USED ONE OF THEIR DEVICES TO DETECT PRESSURE AND NO CODES CAME UP WITH A DETECTION SO THEY DID NOT FIX THE VALVE AND CLOSED MY RECALL. IT IS NOW ONLY 9 MONTHS LATER AND THE SAME VALVE THAT WAS RECALLED IS FAULTY AND HAS CRUSHED MY FUEL TANK AND DEFORMED MY PUMP. THEY HOWEVER, ARE REFUSING TO REOPEN THE RECALL AND FIX THE ISSUE EVEN THOUGH IT IS A VERY SEVERE SAFETY HAZARD. MY FUEL TANK COULD COMBUST AT ANY TIME BECAUSE IT ISNT ABLE TO RELEASE PRESSURE PROPERLY AND THIS ALL DUE TO THEIR FAULTY VALVE INVOLVED IN RECALL #: 18V735000 IS THERE ANYTHING YOU GUYS CAN DO ON YOUR WND TO HELP ME FIGHT THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378164December 6, 2020
POWER TRAIN
MY 2016 FORD FOCUS HAS A SHUTTER COMING FROM THE DUAL CLUTCH AUTOMATIC TRANSMISSION WHEN I START FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377720December 3, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE TRANSMISSION STARTED SLIPPING. THE CONTACT PULLED INTO A NEARBY PARKING LOT AND THE TRANSMISSION FAILED TO SHIFT INTO REVERSE OR ANY OTHER GEAR. THE VEHICLE WAS TOWED TO FOUR SEASONS FORD (601 DUNCAN HILL RD, HENDERSONVILLE, NC 28792; (828) 693-4281) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THE TRANSMISSION MODULE HAD PREVIOUSLY BEEN REPLACED, AS WELL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT COVERED UNDER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376921November 29, 2020
ELECTRICAL SYSTEM, POWER TRAIN
CAR WOULD NOT START, BATTERY TESTED FINE. THE CAR GAVE A MSG OF TRANSMISSION FAULT. THIS HAS HAPPENED TWICE. AFTER THE FIRST TIME I TOOK IT TO THE DEALER. THEY RAN TEST NOT FINDING ANYTHING WRONG. LESS THAN 24 HOURS LATER IT HAPPENED AGAIN AT NIGHT LIGHTS AND GAGES FLICKER SAME MSG. BUT SOMETHING SEEMED TO ARCH UNDER THE HOOD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376938November 29, 2020
ENGINE
MOTOR LOCKED UP AND STRATER.CUT OFF WHY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376876November 28, 2020
POWER TRAIN, UNKNOWN OR OTHER
I BOUGHT A 2016 FORD FOCUS IN OCTOBER OF 2017 IT JUST STOPPED RUNNING ABOUT A MONTH AGO I TOOK IT TO A MECHANIC AND HE SAID THE TRANSMISSION WAS "DONE" I AM SEVERLY CONFUSED I HAVE KEPT UP ON ALL OIL CHANGES FOR 3 YEARS I STARTED EXPERIENCING SOME ENGINE MISSES I HAVE DONE THE RESEARCH AND I KNOW THAT THE TRANSMISSION ON THIS MAKE AND MODEL HAS BEEN DEFECTIVE I STILL OWE ON THIS CAR , II CANT GET ANYONE FROM FORD TO COMMUNICATE WITH ME TO FIX THIS ISSUE THE CAR IS ONLY 3 YEARS OLD WITH 90,000 MILES I BOUGHT THE CAR WITH 60,000 MILES I AM SEEKING HELP TO FIX A MANUFACTURER PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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