Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11426161July 23, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2016 Ford Focus. The contact stated that while driving at approximately 50 mph, the accelerator pedal was difficult to depress. In addition, the contact noticed that there was an error message warning stating that the transmission was hot. The contact mentioned that the vehicle was pushed to be moved however, the steering wheel and brake pedal had ceased operating. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425793July 21, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
I'm the very last owner of this car/vin. It is black ford focus 2016 SE. I had purchased this vehicle on November 23rd, 2020. I didn't have the car for a whole year. just recently the car(SAT July 3rd,2021)transmission light came on after I got an oil change. next day the car started to jerk as you accelerate, That same day the transmission started to over heat. Now mind you the dashboard informed me about it, but also says to pull over for exactly 5 mins for to cool down. I had to travel across town to get home, mind you it takes 15 to 20 mins, it literally took me 45 to get home. Since Day one I've kept up with my car. Even my mechanic (who also work at Koons Ford) told me this would be on going problem and get rid of it. I tried to search for other options as well. I only work from this car and go home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425328July 18, 2021
POWER TRAIN
Defective transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424799July 14, 2021
POWER TRAIN
a dealer repaired my transmission under warranty. several months ago, first was slipping again. i called to schedule an appointment in March of 2021. Due to COVID, they stated and shows clearly on their website to date, they could not get my vehicle in until July. At the July appintment, the Clutch assembly needs to be replaced. the warranty expired one month previous, and it is now 1,500 miles over warranty. i believe they should repair the vehicle. it is not the first time for this issue on these vehicles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424240July 10, 2021
POWER TRAIN
On at least 5 previous instances (3 instances in which the vehicle was taken to and checked by my local Ford Dealership), the vehicles automatic transmission would cease to shift into or out of a gear(s) suddenly during normal driving operations. This would lead to rapid declaration, often times in moderate or greater traffic causing hazardous conditions to both myself and passengers and/or other vehicles and their passengers. The hazard was of possible collision as the vehicle did not perform at the speed of traffic. Additional hazard and safety issue, was during these events, the vehicle would enter a "neutral" gear position and although the accelerator was depressed, their was NO torque to the drive train, this would also either decelerate the vehicle rapidly or in the event of cornering, increase the speed instantly during the cornering turn (because of the lack of downshift torque to the drive train)...on one instance I was unable to control the turn speed quickly enough and the vehicle entered the shoulder of the turn before I was able to regain positive control of the vehicle. Although Ford has a Customer Satisfaction Program (CSP) extending the warranties for the transmission clutch and TCM, it appears that Ford Service Dealers are extremely hesitant to perform the warranty service. To that end, I have taken my vehicle to local Ford dealer with the transmission shudder conditions complaint, and each time they claim their diagnostics were not able to replicate my issue. All these service appts were while vehicle was under the warranty in miles and months. Then, this last week the vehicle had the same instances happen while on the freeway (all previous episodes had been on surface city streets), and it was a very dangerous situation with at least 2 vehicles taking evasive action to avoid rear-ending my vehicle as it decelerated rapidly. I pulled over and vehicle was towed to Ford service, where they say the clutch is worn, as is the TCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423752July 7, 2021
STEERING
The contact owns a 2016 Ford Focus. The contact stated while reversing into the driveway, the power steering assist warning light illuminated, and the steering became difficult to maneuver. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 26,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421648June 21, 2021
UNKNOWN OR OTHER, ENGINE
Engine recently came on, and the codes are saying factory recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421238June 17, 2021
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2016 Ford Focus. The contact stated that while operating the vehicle the clutch assembly had malfunctioned while driving in first and 2nd gear causing a grinding noise to be present and the vehicle would not properly accelerate from a standing start. The vehicle was taken to the local dealer who diagnosed that the clutch assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421318June 17, 2021
UNKNOWN OR OTHER
The contact owns a 2016 Ford Focus. The contact stated that while driving approximately 35-40 mph the vehicle stalled without warning. The vehicle was able to be restarted. The vehicle was taken to the local dealer where it was diagnosed that the wheel bearings needed to be replaced. The vehicle was repaired however the failure recurred. The manufacturer was not notified. The failure mileage was 78,066.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421323June 17, 2021
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
Engine light on. Fuel Tank Deformed, defective canister purge valve. Ford doesn’t want to do the service for safety recall 18S32. Ford dealership did not inspected the parts associated for safety recall 18S32 in February 2019 and noted that our vehicle is not part of the recall. Engine light when on June 2021 related to safety recall 18S32 but Ford will not fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420901June 14, 2021
FUEL/PROPULSION SYSTEM
Engine light on. Fuel tank deformation again after safety recall done in February 2019. 18S32. I do not know if the dealership really fixed it properly the first time, or that Ford made a very defective vehicle that should not have been released in the market. Ford doesn’t cover recurrence of the same safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420774June 13, 2021
POWER TRAIN
This car is on it 3rd set of clutches and a Tcm reflash .we have not even had this car for a year yet and now it’s going into the dealer ship again for the same clutch problem. This Thursday. This car is not safe to drive and the dealer ship will not by car back I’m hoping someone can help me with this complaint thanks for your time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420374June 10, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
The steering assist shut off mid drive while turning off the highway and almost got killed by hitting the divider in the center
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420392June 10, 2021
ENGINE
The contact owns a 2016 Ford Focus. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced due to a leaking gasket. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact learned that the repair was no longer covered under warranty. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419587June 3, 2021
POWER TRAIN
There is two recalls on my ford focus. The clutch and the transmission. Town and country ford have fixed the clutch 4 times and it stills continues to break. The transmission recall they told me they cannot fix but it is affecting my driving as my car stalls and shudders and cannot drive past 45 mph. They refuse to put me into a rental and they tell me there is nothing they can do to fix it. If this problem does not get fixed it will continue to get worse and eventually cause other problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418596May 26, 2021
POWER TRAIN
The clutches in the transmission are shot and nearly fused and the car will need a new transmission as there are no other solutions to remedy the problem after 2 days of diagnostics. I purchased this vehicle from a major dealership used and assured it was mechanically cleared by Service department. According to code reader at transmission shop, it has been throwing codes for a while and was cleared by dealership. I have owned this vehicle for 60 days and paid cash for it. transmission mechanic says this problem has been going on for a while. I am currently starting litigation proceedings with the dealership but upon more investigating, this issue is a KNOWN issue with the 2016 Ford Focus so I am not sure WHY the VIN is saying no recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418606May 26, 2021
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while the vehicle was stopped with the gear shifter in drive and brake pedal depressed, the vehicle reversed inadvertently. The vehicle also jerked while driving at various speeds, and stalled. The vehicle failed to start intermittently. The transmission overheat warning light was illuminated. The dealer was made aware of the failure and informed the contact that the vehicle was over the warranty coverage period. The dealer stated that all vehicles jerked like that after a while. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 102,747.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418625May 26, 2021
STEERING
The contact owned a 2016 Ford Focus. The contact stated that while driving at approximately 10 mph, she made a left turn and the steering wheel seized. No warning light was illuminated. The vehicle crashed into the side of a house. There were people inside the house, however, they were not injured and medical attention was not received. The contact did not have her seat belt on and her face hit the dashboard upon impact. The air bags deployed. The contact did not receive medical attention on the scene but later went to the hospital for injuries sustained to her face. A police report was filed. The vehicle was towed to the tow yard and deemed totaled by the insurance company. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 43,720.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11417862May 20, 2021
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
My car idles up high often and the car will speed up on it's own. When at a complete stop it struggles to stay on. Sometimes it will cut off. It has shut off while driving as well. It jerks when taking off from a complete stop. After putting gas in the car it will not start immediately. I have to pump the gas pedal for a few seconds. It eventually starts. At Autozone I had a code test ran on it and it suggested EVAP system needed replacing. So, I took it to have it fixed. Precision Tune ran an additional test on my car, but there were no errors. They even checked for any recalls or repair issues posted online, but my car was not listed. They suggested I call the manufacturer. It still does it. I can also hear a scrubbing sound while backing up, but my brake pads are good. The brake light continues to pop on saying I need brake fluid. I had that checked and I do not need brake fluid. The engine light stays on. I get my car tuned on a regular basis. I've only had it for a soon to be year in June 2021. Also, there are times when the gas fumes are strong inside of the car while driving. I want to go on trips but i'm afraid it will shut off in the middle of the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417772May 19, 2021
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 15 mph, the gear shifter would not shift into second gear from first gear. The engine revved however, the vehicle would not accelerate. The vehicle was towed to an independent mechanic where the clutch actuator and the clutch were replaced however, the failure recurred. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in a recall and referred the contact to NHTSA to file a complaint. The failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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