Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11322078April 23, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS TOWED TO COURTESY FORD OF ROME (101 US-411, ROME, GA 30161) WHERE AN UNKNOWN RECALL REPAIR WAS PERFORMED. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321177April 15, 2020
ELECTRICAL SYSTEM, ENGINE
WE HAVE A 2012 FOCUS. FROM DAY 1, WE HAVE HAD PROBLEMS WITH THE BATTERY GOING DEAD, WITHIN JUST A DAY. WE HAVE HAD IT IN NUMEROUS DEALERSHIPS, WITH NO RESOLVE OF THE PROBLEM. AFTER HAVING HAD ENOUGH, WE TOOK IT TO A SPECIALIST WHO HOOKED IT UP TO A DIAGNOSTIC MACHINE. THE PROBLEM WAS THE STEREO SYSTEM DRAINING THE BATTERY. BUT WE FELT IT WASN'T OUR RESPONSIBILITY TO HAVE TO PAY FOR A NEW STEREO, SO WE JUST HAD IT DISCONNECTED. FIXED THE PROBLEM. BUT THE CHECK ENGINE LIGHT NEVER GOES OFF. AND NOW IT'S MAKING A FUNNY NOISE IN THE ENGINE AND WHEN YOU COME TO A STOP AND ACCELERATE, IT SOMETIMES ACTS LIKE IT WANTS TO CUT OFF. I FEEL LIKE FORD OUGHT TO REPLACE THE STEREO FREE. WE HAVE HAD IT IN ON OTHER NUMEROUS OCCASIONS FOR OTHER PROBLEMS TOO. HAD TO HAVE A NEW DASH TWICE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320963April 13, 2020
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS AND STATED WHILE DRIVING THE POWER STEERING SUDDENLY FAILED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CAUSE WAS NOT YET DETERMINED. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE MESSAGE "POWER ASSIST MALFUNCTION" DISPLAYED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER CROSS ROAD FORD (1330 NORTH CAROLINA WHY 66S. KERNERSVILLLE NC) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 123,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320949April 13, 2020
ENGINE
MY VEHICLE IS CONSTANTLY TELLING ME MY "TRANSMISSION OVERHEATING, PLEASE PULL OVER SAFELY" WHEN IM ON THE FREEWAY (NO TRAFFIC). I PULL OVER AND IT SAY "WAIT 5 MINUTES," WHICH I DO AND THEN IT WILL SAY "TRANSMISSION READY". SOMETIMES EVEN BEFORE I PULL OVER TO ALLOW TRANSMISSION TO COOL DOWN IT WILL FLASH "TRANSMISSION READY" BEFORE I CAN PULL OVER TO LET IT COOL DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320259April 5, 2020
STEERING
THE STEERING JUST STOPPED WORKING IN THE MIDDLE OF ME DRIVING DOWN THE HIGHWAY. THE STEERING WHEEL IS COMPLETELY LOCKED UP. THEN AFTER THE FAULT WARNING CAME ON THE CAR'S STEERING WOULD NOT MOVE AT ALL AND WAS LOCKED ONTO A SLIGHT LEFT TRAJECTORY WHICH ALMOST CAUSED A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319898April 1, 2020
POWER TRAIN
EXTREME TRANSMISSION SHUDDER TO THE POINT OF TIRES LOSING TRACTION WHILE TRYING TO TAKE OFF FROM A STANDSTILL. INCLUDED SHUDDERING AT RANDOM FROM STANDSTILL AND WHEN SHIFTING. LACK OF ANY CONSISTENCY IN ACCELERATION DURING SOME SHIFTS. IT CONTINUES TO DO THIS AS WE'VE OWNED THE CAR APPROXIMATELY 2 YEARS. HAS ALREADY HAD THE MODULE REFLASHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318838March 20, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT'S DAUGHTER TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE TRANSMISSION. THE CONTACT'S DAUGHTER THEN TOOK THE VEHICLE TO JANNELL MOTORS INC LOCATED AT (2000 WASHINGTON ST, HANOVER, MA 02339) WHERE THE CONTACT WAS PROVIDED AN ESTIMATE TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318643March 18, 2020
ELECTRICAL SYSTEM
THE HORN DOESN'T WORK ALL THE TIME ALONG WITH THE DOORS NOT ALWAYS LOCKING OR UNLOCKING. THE HORN CONCERNS ME DEEPLY. I DON'T HAVE A RADIO HAVEN'T HAD ONE IN A COUPLE OF MONTHS I FILED A COMPLAINT A COUPLE MONTHS AGO. I'M A FORD PERSON AND I REALLY WISH FORD WERE TAKE CARE IF THESE ISSUES. A HORN IS A PRETTY IMPORTANT SAFETY ISSUE WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318397March 17, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CAPITOL FORD LOCATED AT (919 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) WHERE THE CONTACT WAS INFORMED THAT THE POWERTRAIN CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT IF THE POWERTRAIN CONTROL MODULE WAS REPLACED, THERE WAS NO GUARANTEES THAT THE FAILURE WOULD BE RESOLVED. THE VEHICLE WAS THEN TAKEN TO THE FORD STORE MORGAN HILL LOCATED AT (17045 CONDIT RD, MORGAN HILL, CA 95037) AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS REPAIRED HOWEVER, THE CHECK ENGINE WARNING LIGHT ILLUMINATED WHILE DRIVING SLOW SPEEDS. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS DIAGNOSED WITH A DEFECTIVE TRANSMISSION CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317880March 13, 2020
ENGINE
THE CAR DOESN'T LIKE TO SHIFT TO ANY OTHER GEARS IT DRIVES HORRIBLY GOING DOWN HILLS OR BACKING OUT OF THE ROAD I HAVE TOOK THE CAR TO THE DEALERSHIP THEY SAID IT WAS MY CLUTCH IS BAD AND IT IS 1200 TO FIX IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317893March 13, 2020
POWER TRAIN
2102 FORD FOCUS - HAVE TRANSMISSION SKIPPING AND ALSO COULD NOT GET THE GEAR SHIFT TO GO FROM PARK TO DRIVE . WAS STICK FOR 2 HOURS IN THE WINTER MONTHS UNTIL TOW ARRIVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317588March 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, A MESSAGE DISPLAYED STATING; TRANSMISSION HOT, WAIT 5 MINUTES. THE VEHICLE LOSS MOTIVE POWER. THE CONTACT FOLLOWED THE WARNING LIGHT DIRECTIONS; HOWEVER, THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V523000(POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317603March 11, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN YOU DEPRESS THE ACCELERATOR PEDDLE THE RPMS MAX OUT .IT WILL STUDDER FOR A FEW SECOND THEN THE RPMS WILL PLUMMET TO ZERO OR ONE.THE ENGINE STALLS WHILE IN MOTION.WHILE OPERATING THE VEHICLE ON A STRAIGHT FLAT ROAD.THE RPMS ARE ALL OVER THE ENGINE LOOSES POWER SURGES AND CUTS OUT.WHEN DRIVING UP HILL OR AN INCLINE THE ENGINE WILL LOOSE UP TO HALF ITS POWER AND THE CAR WILL DERASTICALLY LOOSE ACCELERATOR POWER.THE STEERING IS IRRATIC .IT SHAKES AND CAUSES THE VEHICLE TO LURCH .IT IS UNSAFE TO OPERATE ON PUBLIC ROADWAYS.SINCE RECALL SERVICE I'VE HAD TO RETURN THE CAR TO THE RECALL SERVICE PROVIDER.THE CAR NOW HAS SO MANY PROBLEMS IT SITS IN MY DRIVEWAY.SINCE OCTOBER I'VE PAID FULL COVERAGE INSURANCE FOR A CAR THE FORD MOTOR COMPANY AND SUB SITIARY COMPANIES OF THAT COMPANY REFUSE TO HONOR THEIR RE-CALLS AND SERVICES STEMMING FROM THOSE RECALLS.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317620March 11, 2020
STEERING
ON VEHICLE START UP POWER STEERING IS OCCASIONALLY UNRESPONSIVE. I HAVE BEEN ABLE TO RESTART THE VEHICLE TO TRY TO CORRECT THE ISSUE WHICH HAS OVERCOME THE PROBLEM IN THE PAST.THERE ARE NO WARNING SIGNS ON THE DASH THAT ADDRESS THIS PROBLEM. NOW THE VEHICLE HAS LOST ALL POWER STEERING AND MAYBE UNSAFE TO DRIVE. I HAVE NOTIFIED MY FORD DEALER WITH THE PROBLEM, THEY SAID TO HAVE THE CAR TOWED IN FOR A $3000. REPAIR? THIS SURE LOOKS LIKE A SAFETY PROBLEM AS NO ONE CAN SAY IF IT IS SAFE TO DRIVE WITH MANUAL STEERING? WHAT IF I KEEP DRIVING IT AS IS? IF I GIVE THE VEHICLE AWAY CAN I OR FORD BE HELD LIABLE IF SOMEONE IS INJURED. THE CAR NOW NOT WORTH THE COST TO REPAIR. SOMEBODY IS GOING TO GET HURT AND I THOUGHT FORD WAS ALL ABOUT SAFETY? I WILL BE SURE TO LET MY FRIENDS AND FAMILY KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317203March 10, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP, THE VEHICLE WOULD SHUDDERED AND HESITATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. NO FURTHER INFORMATION WAS AVAILABLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317222March 10, 2020
WHEELS
THE LUG NUTS THAT FORD USES ON MY CAR ARE POORLY DESIGNED, AND WILL SWELL. WHEN THIS HAPPENS, IT IS IMPOSSIBLE TO REMOVE THEM (SUCH AS WHEN YOU HAVE A FLAT TIRE) AND THEY NEED TO BE BROKEN OFF, AND NEW LUG NUTS PUT ON. IF YOU HAVE A FLAT, YOU HAVE TO GET YOUR CAR TOWED. FORD KNOWS THIS IS AN ISSUE AND REFUSES TO DO ANYTHING TO MAKE IT RIGHT, INFECT THEY STILL USE THIS FAULTY PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317223March 10, 2020
POWER TRAIN
I WENT TO A FORD DEALERSHIP FOR A POSSIBLE TRANSMISSION ISSUE, UNCOMFORTABLE GEAR SHIFTS AND ACCELERATION LAG, THAT I HAVE WITH MY 2012 FORD FOCUS IN 9/13/2019. THEY TOLD ME THAT MY CAR HAD A FIELD SERVICE ACTION (TECHNICALLY IS NOT A RECALL) THAT HAD EXPIRED COUPLE MONTHS AGO, AND THEY COULD NOT DO ANYTHING. THEY PROVIDED ME SOME PAPERS THAT EXPLAINS OPERATION CHARACTERISTICS OF THEIR FAULTY TRANSMISSION. IN SIX MONTHS TO THIS DATE, MY ISSUE WITH THE TRANSMISSION GOT WORSE. AFTER 30 MINUTES OF DRIVING, MY ENTIRE CAR STARTS SHAKING IN FIRST AND SECOND GEARS, AND BECOMES UNSAFE TO DRIVE BECAUSE IT SOMETIMES TAKES DANGEROUSLY LONG TIME TO SPEED UP. TODAY I WENT TO A LOCAL MECHANIC SHOP AND CONTACTED FORD CUSTOMER SERVICE. MY MECHANIC ESTIMATES THE COSTS OF REPAIR TO BE $1500, AND FORD CUSTOMER SERVICE ONLY TELLS ME THAT THEIR FIELD SERVICE ACTION (14M01) HAS EXPIRED AND WOULD NOT TAKE THE RESPONSIBILITY FOR THEIR FAULTY TRANSMISSION ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317303March 10, 2020
POWER TRAIN
MY TRANSMISSION IS SLOW ON TAKE OFF SLIPS IN CORNERING HAS A VIBRATION WHILE RUNNING. IT HESITATES AND LUNGES. IN TOWN AND ON HIGHWAY RUNNING.THIS IS THE 2ND TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317350March 10, 2020
POWER TRAIN
I WAS LEAVING WORK WHEN I GOT ON THE FREEWAY WHEN I STEP ON THE GAS PEDAL THE CENTER OF THE CAR MAINLY THE TRANSMISSION START TO SHAKE AND THE CAR WOULD STOP MOVE, THE MORE I PRESS ON THE PEDAL THE LOUDER THE SHAKING GET AND THE CAR WOULD NOT ACCELERATE I HAD TO PULL OVER TO THE SIDE OF THE ROAD SHUT THE CAR OFF AND WAIT FOR 15 MINUTES THEN START IT AGAIN TRY TO MOVE IT BUT IT WAS MOVING SLOWLY I EVENTUALLY REACH HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316223March 5, 2020
FUEL/PROPULSION SYSTEM, STEERING, UNKNOWN OR OTHER
AFTER RECEIVING THE RECALLS SERVICED BY MIKE WHITE FORD IN CDA IDAHO.MY VEHICLE IS NO.LONGER SAFE TO DRIVE.THE 2012 FORD FOCUS THAT WAS PERFECT NOW STALLS LACKS POWER .THE SAFETY FEATURES NO LONGER WORK.THE CAR NOW HAS STEERING ISSUES .SINCE THE RECALL WORK WAS DONE THE CAR HAS SAT IN THE DRIVEWAY .IT IS UNSAFE FOR MYSELF AND OTHERS. WHEN THE CAR IS IN MOTION AND YOU DEPRESS THE GAS PADDLE THE RPMS WILL RACE ALL THE WAY UP THEN PLUMMIT.WHILE DRIVING THERE IS NO POWER .WHEN DRIVING AN INCLINE OR HILL THE GAS PADDLE HAS TO BE PUSHED TO THE FLOOR AND STILL LOSES SPEED .THE CAR SHAKES AND THE STEERING IS ERRATIC. ONE OF THE SAFETY FEATURES IN WHICH THE STEREO MUTES UNLESS THE SEATBELTS ARE CLICKED IN WHILE THE CAR IS IN MOTION NO LONGER WORKS THE FORD MOTOR CERTIFIED MECHANICS OR TECHNICIANS REFUSE TO HONOR THE. NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT AND THE LETTER OF RECALL CONCERNING MY 2012 FORD FOCUS THAT HAS UNDER 60 THOUSAND MILES ON THE ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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