Ford Focus Complaints (2002)

971 consumer complaints on file.

#10066785April 8, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 35 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A REAR END CRASH. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. CONSUMER HAD THE VEHICLE TOWED TO DEALER.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10064541April 5, 2004
SERVICE BRAKES, HYDRAULIC
TODAY IS THE FOURTH TIME MY CAR HAS BEEN TOWED FOR SERVICE FOR A RECURRING PROBLEM: BRAKE SENSOR FAILS AND CAR WON'T SHIFT OUT OF PARK - DISABLING THE VEHICLE. THIS PROBLEM LAST HAD ME STRANDED IN TENNESSEE. I FEEL THIS IS A VEHICLE FAILURE RATHER THAN DEALERSHIP FAILURE. I AM CONCERNED WHERE I WILL BE STRANDED NEXT. I BELIEVE MY CAR MIGHT BE A LEMON. I AM EXTREMELY CONCERNED THAT MY VEHICLE FAILS, IS REPAIRED AND FAILS AGAIN WITH NO WARNING. I AM SCARED TO DRIVE THE CAR NOT KNOWING WHERE I WILL BE NEXT WHEN IT DOES NOT WORK. I WOULD LIKE TO KNOW WHAT CAN BE DONE TO INSURE THIS PROBLEM IS FIXED; AND WHAT SHOULD BE DONE IN THE EVENT I CANNOT BE GUARANTEED THAT THIS PROBLEM WILL NOT OCCUR AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065493April 5, 2004
TIRES
BOTH FRONT TIRES AND RIMS BLEW OUT WHEN THE VEHICLE WENT OVER A SMALL POT HOLE. THIS OCCURRED WHILE DRIVING IN COLD WEATHER. THE TIRES WRE LOW PROFILE TIRES. THE TIRES WERE REPLACED. THE PROBLEM RECURRED ON THE PASSENGER SIDE FRONT TIRE. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059513April 1, 2004
TIRES, UNKNOWN OR OTHER
REAR TIRES TRACTION FAILED. AS A RESULT, VEHICLE BECAME UNCONTROLLABLE. *AK THE CONSUMER STATED WHEN THE ROADS WERE WET, THE VEHICLE WAS HARD TO CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST 6 TIMES FOR THE SAME PROBLEM, THREE OF THE SIX TIMES THE DEALER REPLACED THE TIRES, HOWEVER THAT DID NOT RESOLVE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064184March 30, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR LOCK SELF ACTIVATION - WHILE WE WERE IN THE DEALERSHIP, WE WERE THE THIRD PERSON OF THE DAY TO COMPLAIN ABOUT THIS PROBLEM. SINCE FORD PUT OUT THE SERVICE BULLETIN ON THIS PROBLEM IN 2002, I WOULD THINK THEY SHOULD PAY THE $184 FOR PARTS IN ADDITION TO THE $189 LABOR. THIS IS AN OBVIOUS DEFECT IN THEIR MANUFACTURING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063940March 26, 2004
TIRES:SIDEWALL
THE FIRESTONE FIREHAWK GTA-02 ORIGINAL TIRES THAT CAME WITH MY 2002 FORD FOCUS ZX3 APPEAR TO HAVE A FLAW. SHORTLY AFTER PURCHASING MY FOCUS, I NOTICED A "BUBBLE" ON THE RIGHT FRONT TIRE'S SIDEWALL. THE OTHER THREE TIRES HAVE BEEN FINE OVER THE PAST ENSUING 21 MONTHS SO I HAVE TO BE BELIEVE THAT THIS ONE TIRE WAS FLAWED COMING OUT OF THE FACTORY. MY FORD DEALER WILL NOT REPLACE IT WITHOUT CHARGING A FULL PRICE SINCE THERE IS NO KNOWN RECALL ON THIS PARTICULAR TIRE. YET, I SEE NOW THROUGH THE NHTSA THAT THERE ARE SEVERAL "SIDEWALL BUBBLE" COMPLAINTS AGAINST THIS TIRE MODEL. PLEASE ADD MY COMPLAINT TO THE LIST, SINCE I HAVE DRIVEN A LOT OF CARS OVER THE YEARS, AND NEVER SAW A "BUBBLE" POP UP LIKE THIS ....SEEMINGLY OUT OF NOWHERE! TOM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063390March 17, 2004
ELECTRICAL SYSTEM:WIRING
WHILE DRIVING 70 MPH SMOKE WAS COMING IN TO VEHICLE THROUGH THE VENTS. VEHICLE CAUGHT ON FIRE. POLICE AND FIRE DEPARTMENTS WERE CALLED, NO INJURIES REPORTED. VEHICLE WAS TOWED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10062459March 17, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ON THRUWAY ENGINE QUIT, AND CAR WAS ON FIRE. COURTESY FORD CHECKED CAR AND FOUND PISTON WENT THROUGH BLOCK CAUSING OIL TO CATCH FIRE UNDER CAR AND MELTING FUEL LINES. VEHICLE HAS 60K AND HAS BEEN SERVICED REGULARLY. QUOTED OVER $6000.00 AND WAS TOLD WARRANTY ENDED AT 36K. THIS INCIDENT COULD HAVE BEEN VERY SERIOUS. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10062004March 12, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
ON 2 OCCASIONS I COMPLAINED TO DEALERSHIP RE THE AMOUNT OF BRAKE POWDER ON THE FRONT WHEELS - THESE WERE ON THE FIRST TWO OIL CHANGE VISITS. BOTH TIMES I WAS TOLD THAT THIS WAS NORMAL (HUB CAPS WERE DARK CHARCOAL). TOOK CAR IN TO DEALERSHIP ON 2/14/04 FOR ROUTINE OIL CHANGE AND WAS TOLD THAT THE BRAKE PADS NEEDED TO BE REPLACED BUT THAT THE ROTORS HAD NOT BEEN AFFECTED. CAR HAD ONLY 14,300 MILES, EXTREMELY LOW MILEAGE FOR PADS TO BE WORN OUT. REP TOLD ME TO BRING CAR BACK FOR THEM TO CHECK FOR DEFECT IN BRAKES. I TOOK THE CAR BACK 5 DAYS LATER AND WAS TOLD THAT NOT ONLY WERE THE PADS BAD, BUT THAT A MISTAKE WAS MADE IN ROTOR READING SATURDAY AND THAT ROTORS HAD TO BE REPLACED AS WELL. THERE WERE SERIOUS COMMUNICATION PROBLEMS WHICH WERE LATER RESOLVED, BUT I WOUND UP PAYING MEINEKE FOR PADS ($133.00 INCL LABOR) FOR A LIFETIME GUARANTEE INSTEAD OF FAIRWAY FORD'S PRICE - $145 FOR 12,000 MILE PADS (SAME BRAND INSTALLED BY THE FACTORY) OR $195 FOR FORD PRODUCT. THAT NIGHT (2/19) I CALLED FORD HEADQUARTERS TO INQUIRE ABOUT WHETHER THEY HAD HAD PREVIOUS, SIMILAR COMPLAINTS. WAS TOLD THAT THEY HAD NO RECORD OF SUCH COMPLAINTS AND THAT THEY COULD NOT HELP ME; THAT THEY HAVE TO RELY ON THE JUDGMENT OF THE SERVICE MANAGER OF THAT PARTICULAR DEALERSHIP AND I SHOULD CONTACT HIM. I WOUND UP INVOLVING MY ATTORNEY AND WRITING TO THE SERVICE MANAGER WHO INVESTIGATED AND FOUND IN MY FAVOR. THEY REPLACED THE ROTORS FOR FREE. MY CONCERN IS THAT FORD IS OBVIOUSLY USING AN INFERIOR PRODUCT; THAT I HAVE FOUND NUMEROUS COMPLAINTS POSTED ON THE WEB ABOUT THE FOCUS BRAKE PADS; THAT THERE IS A CLASS ACTION SUIT STILL IN THE DISCOVERY STAGE CONCERNING THE 2000 AND 2001 FOCUS BRAKES; AND THAT I BELIEVE FORD MOTOR COMPANY SHOULD BE HELD ACCOUNTABLE. I APPRECIATE THAT THE SERVICE MANAGER WOUND UP APOLOGIZING AND REPLACING THE ROTORS FOR FREE, BUT THIS SHOULD NEVER HAVE HAPPENED IN THE FIRST PLACE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059226March 11, 2004
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT HIGHWAY SPEEDS ENGINE LOST POWER, NEARLY RESULTING IN A REAR END COLLISION. DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK THE TACHOMETER WOULD SUDDENLY RACE UP TO 7000 AND THE WHEELS LOST POWER. THE VEHICLE FELT AS IF IT WERE IN NEUTRAL, AFTER 15-30 SECONDS OR DOWNSHIFTED TO 2ND GEAR, THE VEHICLE RE-ENGAGES AND THE WHEEL POWER WAS RESTORED. THIS WAS AN INTERMITTENT PROBLEM. FORD WAS UNABLE TO DIAGNOSE THE PROBLEM. A FLIGHT RECORDER WAS INSTALLED TWICE. THE ENGINEERS REVEALED THAT THE PROBLEM COULD HAVE BEEN RELATED TO THE SPEED SENSORS AND INPUT SHAFT SENSORS. THE CONSUMER'S HUSBAND EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS UNABLE TO BE MOVED BECAUSE THERE WAS NO POWER STEERING. THE LOSS LASTED 10 SECONDS, THE GEAR WAS PLACED INTO 2ND GEAR, THEN BACK TO DRIVE AND THE POWER STEERING WAS BACK ACTIVE. THIS PROBLEM RETURNED TWO MORE TIMES. ON ONE OF THE INCIDENCES, THE TACHOMETER HAD GONE OVER 7 THEN DROPPED. THE TRANSMISSION SLIPPED INTERMITTENTLY. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061575March 8, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE PERFORMING AN OIL CHANGE DEALERSHIP INDICATED THAT THE BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. THEY WORE OUT PREMATURELY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061578March 8, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE HAVING VEHICLE SERVICED FOR ANOTHER PROBLEM DEALERSHIP NOTICED THAT BRAKE PADS AND ROTORS WORE OUT PREMATURELY AND NEEDED REPLACEMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060556March 6, 2004
TIRES
EXCESSIVE BRAKE DUST 2002 FORD FOCUS (VIN#: FAFP383X2W110369). HAVE REPLACED 3 TIRES ALL UNDER 20,000MI. (FIRESTONE). ONE REPLACEMENT TIRE (FIRESTONE) FAILED AFTER ROUGHLY 5000MI. FAILINGS HAPPEN ON FLAT SMOOTH HIGHWAY. EXTREMELY DANGEROUS SITUATION WHEN FRONT TIRES FAIL (TREAD IS GOOD, NO WEAR, NO PUNCTURES, PRESSURE GOOD). POSSIBLY TIRE IS SEPARATED FROM RIM??? VEHICLE BOUGHT FROM LITHIA FORD (OMAHA, NE). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061473March 5, 2004
TIRES
WHILE DRIVING 65 MPH REAR PASSENGER'S SIDE TIRE EXPLODED, CAUSING THE DRIVER TO LOSE CONTROL. NO IMPACT REPORTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060405March 4, 2004
WHEELS:RIM
FORD FOCUS RIMS. THE CAR HAS LESS THEN 25,000 MILES. WE TOOK IT TO BE LOOKED AT DUE TO A SHAKE IN THE STEERING WHEEL. WE WERE INFORMED THAT IT HAS THREE BENT RIMS. ALSO WAS INFORMED THAT THE DEALER NOR THE MANUFACTURE WAS GOING TO DO ANYTHING ABOUT IT. THE CAR IS DRIVEN ONLY BY A STAY AT HOME MOTHER AND HAS NEVER BEEN IN A ACCIDENT. NOR HAS IT COME INTO CONTACT WITH LARGE POT HOLES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061167March 2, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING 35 MPH VEHICLE STALLED. CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT IT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060071March 1, 2004
TIRES
I HAVE A 2002 FORD FOCUS STATION WAGON AND THE TIRES WEAR OUT TOO FAST I HAVE 45000 MILES AND TWO SETS OF TIRES. THEY SHIMMY BAD. ITS A VEHICLE PROBLEM WITH THE REAR WHEELS. FORD WON,T FIX THE PROBLEM VIN [XXX]. *AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059045February 26, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I HAVE A 2002 FORD FOCUS WITH 24600 MILES ON THE CAR. THE BRAKE PADS AND ROTORS WHERE GONE WHEN I TOOK THE AUTO INTO THE SHOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061024February 24, 2004
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION OF VEHICLE WHILE PULLING INTO A LEVEL PARKING STALL AT A SHOPPING MALL. VEHICLE COLLIDED INTO A PLANTER HEAD ON AND THE AIR BAGS DID NOT DEPLOY *LA *MR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10058847February 24, 2004
SUSPENSION:FRONT
2002 FORD FOCUS, 48,000 MILES AND I AM NOW ON MY THIRD SET OF TIRES ON THE FRONT. CAR SUSPENSION IN FRONT IS VERY LOOSE, EXPECIALLY DURING HIGHWAY DRIVING, THROUGH SMALL PUDDLES OF WATER CAR SEEMS TO HYDRO-PLANE, AND ON ICE OR SNOW. THE CAR AT TIMES SEEMS TO BE ALL OVER THE ROAD AND I FEEL IT IS UNSAFE TO DRIVE. I HAVE HAD NEW BRAKES, TIRES, AND ALIAGNMENT, AND THE STRUTS CHECKS, AND THE RPOBLEM STILL EXISTS AND SEEMS TO BE GETTING WORSE. PLEASE ADVISE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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