Ford Focus Complaints (2017)

907 consumer complaints on file.

#11373838November 9, 2020
ENGINE, FUEL/PROPULSION SYSTEM
THE ENGINE STALLS AND SHUTS OFF EVERY TIME I TURN ON THE CAR EVERY TIME I PUT GAS NOW, EVEN IF IT WAS NOT EMPTY IT STARTS TO SHAKE AND THEN TURNS OFF AS IF IT DOESN'T RECOGNIZE IT WAS JUST FUELED. THE CHECK ENGINE LIGHT ALSO CAME ON AND I WAS TOLD AT PEP BOYS THERE IS A PROBLEM WITH THE GAS VALVE. ALSO, THE GAS METER IS WRONG, I COULD BE AT 25 MILES TO EMPTY AND DRIVE FOR LESS THAN A MILE AND THE COUNTER GOES DOWN AT LEAST 3 MILES LESS, THERE WAS A TIME THE CAR SAID I HAD 8 MILES TO EMPTY AND IT LITERALLY STOPPED IN THE MIDDLE OF THE STREET ALMOST CAUSING AN ACCIDENT AND IT WOULD NOT TURN BACK ON UNTIL GENEROUS PASSERBY'S HELPED ME PUSH THE CAR TO THE NEAREST GAS STATION ABOUT 5 BLOCKS AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373468November 6, 2020
FUEL/PROPULSION SYSTEM
IT WOULDN'T CRANK ONLY AFTER GETTING GAS.AMD GOT WORSE THEN STRATED BOGGING DOWN WHEN STOPPED.I NOTICE HAD TO OPEN RECALLS AND OPEN LAW SUIT BEC FORD PUT OUT KNOWING THIS ISSUE AND SO IT HAD 2ND RECALL.SO FORD WAS SUPPOSE TO FIX ISSUE AND ANYTHING AFFECTED BY IT.AND I TOOK TO FORD DEALER N BHAM,AL AND THEY WHERE FULL OF IT AND DIDN'T DO ANYTHING BUT OUT PURGE VALVE AND THE MIN I LEFT IT GOT LOT WORSE AFTER THEY WHERE SUPPOSE FIX IT.AND SAID IT READ CODE THAT EFFECTED MY CADALIC CONVERTER.AND REFUSE TO FIX IT SO I MADE CASE WITH FORD AND WAS ON PHONE 4 HOURS AND FORD KEPT HAMG8ND UO ON ME FOR 4 HOURS AND I HAD GIVE THEM A TON OF SOME INFO EVEY TIME AM SO UPSET NOW CAR WOULDN'T START AS WELL IN FORD'S PARKING LOT AND ALMOST GOT HIT TRYJ G LEAVE THREE AND NEVER HAD THOSE ISSUES TILL THEY GOT AHOLD OF IT.AM.FURIOUS.AND THEY SAID THEY KEEP IT OVER NIGHT FIX IT THEN DIDN'T AND CALLED N 25 MIN ALL SUDDEN AND SAID ILTHE PURGE VALVE CODE CLEARED NOT THAT ANY MORE IT'S TRASH.ISSION AND I HAD NO SINGHS OF THAT AND IT BE OVER 2300 IAM SO MAD AND DIDN'T READ THAT ON THE DIAGNOSTIC TEST BEFORE I COMPLAINED THEM TO FIX IT.NOW.I CAN'T DRIVE I NEED IT FIX ASASP AM WOMAN ALONE AND GOT TAKE CARE MY MOM IOF LUPAS ANDCANCER. I WANT MONEY BACK R FIXED NOW.HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373530November 6, 2020
FUEL/PROPULSION SYSTEM
RECALL 19S22 NEEDS TO BE EXTENDED FOR 2017 FORD FOCUS WITH A BUILD DATE EXTENDED FROM APRIL 2017 TO AT LEAST OCTOBER 2017. MINE IS EXPERIENCING THE EXACT SYMPTOMS OF THIS RECALL AND IS NOT INCLUDED. THIS IS FOR THE FUEL TANK DEFORMATION RECALL FOR A STUCK CANISTER PURGE VALVE. CAR STALLS AFTER REFUELING WITH CODES P0456 AND P1450
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373537November 6, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
I PUT MY VEHICLE IN DRIVE AND IT WOULDN'T MOVE, IT FELT LIKE I WAS PRESSING ON THE GAS WHILE THE BRAKES WERE ON, THEN I WAS LEAVING A STORE WHEN MY VEHICLE WOULD NOT REVERSE AND A MESSAGE WOULD POP UP SAYING TRANSMISSION NOT IN PARK. IT FINALLY STARTED BUT WOULDN'T GO OVER 11 MILES THEN IT DROPPED DOWN TO 4 MILES. SO, I HAD PARKED IT AND WENT TO TURN IT BACK ON BUT IT WOULDN'T TURN ON, IT WAS LIKE MY BATTERY HAD DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373193November 5, 2020
FUEL/PROPULSION SYSTEM
WHILE BACKING UP OUT OF PARKING SPOT THE CAR STALLED. ADDITIONALLY AT TIMES WHEN BACKING UP THE CAR, IT REPORTS LOW GAS OR INCORRECT GAS AMOUNT. THIS ALIGNS WITH A KNOWN RECALL OF 18S32 FROM THE SAME DATE RANGE AND MANUFACTURING PLANT AS MY CAR BUT MY VIN IS NOT LISTED IN THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372972November 4, 2020
ENGINE, UNKNOWN OR OTHER
ON 11/02/2020 I STARTED MY CAR, WARMED IT UP AND THEN STARTED DRIVING. I NOTICED THAT THE CAR SHOOK AND PULLED WHEN SWITCHING GEARS FROM 1ST TO SECOND AND SEEMED TO WANT TO STALL. ALSO, WHEN BREAKING THE CAR WANTED TO KEEP ACCELERATING. THIS IS THE SECOND TIME THIS HAPPENS IN A MATTER OF A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373010November 4, 2020
POWER TRAIN
MY 2017 FOCUS CONTINUES TO SHIFT INTO NEUTRAL PERIODICALLY WHILE DRIVING. IT HAPPENS WHILE ACCELERATING. I HAVE BROUGHT IT IN 3 TIMES FOR THIS AND FOR THE SHUDDER/VIBRATION ISSUE WITH THE TRANSMISSION. IT NEUTRAL SHIFTS AT LEAST ONCE A WEEK. FORD COULD NOT REPLICATE THE ISSUE WITH THE NEUTRAL SHIFT AND WILL NOT FIX IT. THEY WILL ALSO NOT CORRECT THE SHUDDER / VIBRATION BECAUSE EVEN THOUGH THEY CONFIRMED THE SHUDDER, IT WAS STILL "WITHIN SPEC". 2 DAYS AFTER I PICKED IT UP FROM SERVICE FOR THE ISSUES, THE NEUTRAL SHIFT HAPPENED AGAIN AND I WAS NEARLY HIT BY ANOTHER CAR. I FEAR MY FIANCE WHO DRIVES THE CAR WILL GET INTO AN ACCIDENT BECAUSE OF THESE PROBLEMS THAT FORD IS NOT CORRECTING. I HAVE ALL THE PAPERWORK FROM THE FORD DEALER THE ISSUES WERE "CORRECTED" AT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372670November 2, 2020
ENGINE
ENGINE LOCKED UP WHILE DRIVING AND SHUT DOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372729November 2, 2020
POWER TRAIN
MY VEHICLE HAS ONLY 49000 MILES. I HAVE ALREADY HAD THE CLUTCH REPLACED PROBABLY AROUND 35000 MILES AND TCM UPDATED. HOWEVER, IT IS NOW SHUDDERING AGAIN AND WAS TOLD IT IS NOT UNDER WARRANTY EVEN THOUGH THE TRANSMISSIONS WITH THESE CARS WERE DEFECTED WHEN THEY WERE MADE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366491October 26, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING, THE CHECK ENGINE AND TRANSMISSION WARNING LIGHTS ILLUMINATED AND INDICATED THAT THE TRANSMISSION WAS HOT. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE AS NEEDED AND WAS TOWED TO APPLE FORD LINCOLN APPLE VALLEY (7200 150TH ST W, APPLE VALLEY, MN 55124) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE CLUTCH AND TRANSMISSION WERE PREVIOUSLY REPLACED THREE TIMES HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER RECALL. A CASE NUMBER WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 166,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365785October 22, 2020
POWER TRAIN
TRANSMISSION SLIPPING CAUSING THE CAR TO SHUDDER WHEN TURNING RIGHT ONLY OCCASSIONALLY WHEN TURNING LEFT HAPPENS MORE OFTEN WHEN RAINING JUST UNDER 59500 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365407October 20, 2020
POWER TRAIN
MY 2017 FORD FOCUS TRANSMISSION WENT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365203October 19, 2020
POWER TRAIN
THE CAR WAS FULLY STOPPED AT A RED LIGHT ON A STATE NUMBERED HIGHWAY. I PUT THE CAR INTO 1ST GEAR (MANUAL TRANSMISSION) AS USUAL AND GOT THE CAR MOVING. WHEN SHIFTING FROM 1ST TO 2ND THE CLUTCH PEDAL GOT STUCK FULLY ENGAGED TO THE FLOOR, NOT ALLOWING ME TO PUT THE CAR IN GEAR AND KEEP MOVING. I WAS ABLE TO FORCE THE CLUTCH TO DISENGAGE AFTER A FEW SECONDS AND GET THE CAR INTO 2ND GEAR. THE SAME ISSUE HAPPENED AGAIN GOING FROM 2ND TO 3RD. THE CLUTCH WAS BURNED IN THE PROCESS OF TRYING TO GET THE CAR MOVING UP TO SPEED AND IT TOOK THE ENTIRE NIGHT FOR THE SMELL TO DISSIPATE. I WAS ABLE TO GET HOME AFTER THAT AND TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING MORNING. SINCE THE DEALER CANNOT RECREATE THE ISSUE, THEY WILL NOT DO ANYTHING FURTHER THAN A DIAGNOSTIC CHECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364431October 15, 2020
ENGINE
I WAS DRIVING ON I95 AROUND 330PM WHEN MY OIL LIGHT CAME ON, AND I NOTICED THAT MY VEHICLE STARTED TO LOOSE POWER. I WAS ABLE TO CONTINUE TO THE EXIT WHEN ANOTHER PROMPT CAME UP AND STATED SERVICE ENGINE SOON. WHEN I GOT TO THE LIGHT I WAS ABLE TO STOP TURNED THE VEHICLE OFF AND RESTARTED THE CAR, THE VEHICLE STARTED BUT IT WAS A RUFF START THE SAME PROMPTS CAME ON ALONG WITH A NEW ONE IT WAS THE CHECK ENGINE LIGHT. THE VEHICLE WAS STILL NOT GETTING MUCH POWER THE CAR MOVED FOR ANOTHER FEW MILES AND THEN COMPLETELY STOPPED RUNNING. I WAS ABLE TO GET OFF THE ROAD SAFELY, AND CALLED A TOW TRUCK AND HAD THE CAR TOWED TO MY MECHANIC SHOP. I WAS TOLD THE THE ENGINE WAS BLOWN IT IS 2017 VEHICLE WITH 94000 MILES AND I REGULARLY HAD IT SERVED AT THE DEALERSHIP WHERE I BOUGHT IT. I STILL OWE ON IT AND WILL NOW HAVE TO PAY FOR A NEW ENGINE TO BE PUT IN THIS VEHICLE. I HAD READ WHERE THE SAME VEHICLE HAD THIS SAME PROBLEM AND WANTED TO SHARE MY EXPERIENCE WITH OTHERS. I HAD NO OTHER PROBLEMS WITH THIS VEHICLE BEFORE THIS ISSUE HAPPENED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364584October 15, 2020
ENGINE, POWER TRAIN
WHILE GOING FROM A STOP TO ACCELERATING, MY VEHICLE SHUTTERS AND WILL ATTEMPT TO STALL. I HAVE HAD THIS CAR ALMOST CAUSE MULTIPLE SERIOUS ACCIDENTS AND EVERY TIME I TAKE IT THE DEALERSHIP (5 TIMES) THEY TELL ME ITS THE MANUAL TRANSMISSION ASSEMBLY CLUTCH. THEY SAY THAT FORD IS AWARE OF THE ISSUE BUT THERE IS NO PERMANENT FIX FOR IT. I HAVE MYSELF AND 2 VERY YOUNG CHILDREN TO WORRY ABOUT WHILE DRIVING, NOT TO MENTION THE SAFETY OF OTHERS. ALSO WHILE DRIVING AT ANY STEADY SPEED, THE CAR WILL RANDOMLY REV UP SOMETIMES GOING FROM 2000 RPMS TO OVER 4000 RPMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364362October 14, 2020
POWER TRAIN
JUST PURCHASED THIS VEHICLE AND IT ONLY HAD A LITTLE OVER 74,000 MILES. THE TRANSMISSION IS ALREADY SLIPPING AND FROM MY RESEARCH, THIS IS A COMMON, KNOWN ISSUE BY MANY FORD FOCUS OWNERS. WE TOOK THE CAR TO THE LOCAL FORD DEALERSHIP AND THEY WOULD ONLY REPAIR IT IF WE PAID OUT OF POCKET EVEN THOUGH THOUSANDS OF CUSTOMERS HAVE REPORTED SIMILAR ISSUES. WE CALLED FORD CUSTOMER SERVICE AND THEY WOULD NOT HELP EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364418October 14, 2020
UNKNOWN OR OTHER
THE BACK UP CAMERA STOPED WORKING. WHEN YOU BACK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364081October 13, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE VEHICLE STALLED. THE CONTACT TRIED TO RESTART THE VEHICLE AND IT STALLED AGAIN. THE VEHICLE WAS PUSHED OFF TO THE SIDE OF THE STREET. THE VEHICLE WAS PUT IN NEUTRAL AND PUSHED TO THE CONTACT'S HOME CLOSELY. THE CONTACT CALLED THE MANUFACTURER AND THEY ARRANGED A TOW TO THE DEALER (UPTOWN FORD LINCOLN 2111 N MAYFAIR RD, MILWAUKEE, WI 53226 (414) 771-9000) BUT THEY REFUSED TO DO THE REPAIR THAT HAD TO DO WITH NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) BECAUSE THE VEHICLE HAD A MINOR CRASH SIX MONTHS EARLIER. THE DEALER STATED THAT THE CRASH WAS THE CONTACT'S FAULT AND THE REASON THE COMPUTER SOFTWARE MALFUNCTIONED. THE MANUFACTURER CALLED BACK TO DENY THE CONTACT'S CLAIM. THE MANUFACTURER RESEARCHED THE ISSUE AND HAD THE VEHICLE TOWED TO ANOTHER DEALER WHO STATED SAME AS THE FIRST DEALER THAT THE VEHICLE WAS NOT COVERED UNDER THE RECALL. THE UPPER MANAGEMENT OF THE SECOND DEALER DENIED TO DO THE RECALL REPAIR BECAUSE THE MANUFACTURER WOULD NOT COVER THE REPAIRS. THE MANUFACTURER FINALLY SENT AN EMAIL DENYING THE CONTACT'S CLAIM. THE FAILURE MILEAGE WAS 47,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11364088October 13, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THE CLUTCH SHUDDERED WITHOUT WARNING WHILE DRIVING. THE CONTACT STATED THE VEHICLE WAS VERY DANGEROUS TO DRIVE. THE CONTACT TOOK THE VEHICLE TO ANDERSON FORD OF ST. JOSEPH (2207 N BELT HWY, ST JOSEPH, MO 64506) WHERE THE VEHICLE WAS DIAGNOSED WITH AN UNKNOWN CLUTCH ISSUE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA HOTLINE TO FILE A SAFETY COMPLAINT. THE FAILURE MILEAGE WAS 47,260.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363272October 7, 2020
POWER TRAIN
2017 FORD FOCUS REQUIRED TRANSMISSION WORK AT 24,000 MILES. NOW, AT 28000 MILES I HAVE TO HAVE THE SAME TRANSMISSION WORK DONE AGAIN. CAR SHUDDERS WHEN GOING FROM STOP. IF I STOP ON A HILL I HAVE TO HOPE NO CAR IS BEHIND ME BECAUSE THE SECOND I TAKE MY FOOT OFF THE BRAKE THE CAR ROLLS BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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