Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11434277September 24, 2021
STEERING
Power steering failed while driving making it difficult to steer car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433749September 21, 2021
FUEL/PROPULSION SYSTEM
Had recall from manufacturer for fuel tank issues. Was inspected and still have engine light on for codes P1450 (fuel tank vacuum bleed error. Was never repaired by dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433171September 16, 2021
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while the vehicle was stopped at a traffic light with the accelerator pedal being depressed the vehicle started to jerk. The contact stated no warning light was illuminated. The contact towed the vehicle to an unknown local dealer and made them aware of the failure. The contact was able to drive the vehicle back to his residence. The contact stated that the failure persisted. The contact then took the vehicle to DeLacy Ford (3061 Transit Rd, Elma, NY 14059, (716) 668-1200) to be diagnosed. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433224September 16, 2021
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while attempting to accelerate from a stop, the vehicle would shake, vibrate, and shudder. Also, the vehicle would roll backward although the transmission was in the drive position. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432696September 13, 2021
UNKNOWN OR OTHER
I was driving down the interstate and the car died with no warning. I was able to get to side of road and checked to see what was going on. Nothing looked weird. I started the ignition and the car started right back up. I took it to mechanic but could not find anything. It happened a again a few weeks later. No check engine light or any warning lights ever came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432599September 11, 2021
POWER TRAIN
While driving the transmission will start to jeck. When I start to go after being stop at stop sign, it will start to jeck BAD it will shake the whole car. Had it at the Ford dealer THEY said it didn't read high enough to be repaired, something about only 75 needs to be 200. Which to me is [XXX]! THE CAR NEEDS TO BE FIX. He said the only good thing I still have 40000 miles before my warranty runs out THAT'S NOT FUNNY. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431476September 2, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
Driving down the road when the transmission clutch suddenly stopped shifting, and it felt like it slammed on the brakes, when it didn't shift. Took it to ford they said their is a recall on that part but not for my vehicle. I contacted ford.com and they said the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431395September 1, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
my car has 47,000 miles and the transmission went bad. the transmission does not shift to the first gear or 3 gear. according to local mechanic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431016August 30, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact's son owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to an independent mechanic, but the mechanic did not diagnose nor repair the vehicle. The vehicle was then towed to the dealer and diagnosed as transmission control module (TCM) failure. The vehicle was not repaired and remained at the dealer for 10 weeks, awaiting the transmission control module part. The contact stated that the manufacturer had mailed a notification for the extended warranty up to 150,000 miles for the transmission control module. The manufacturer was made aware of the failure and had the vehicle towed to the dealer and informed the contact's son that they were working on getting the TCM part to the dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430781August 27, 2021
POWER TRAIN:CLUTCH ASSEMBLY
The contact's daughter owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle would jerk upon the depression of the accelerator pedal. The contact stated that the vehicle made hard downshifts upon the depression of the brake pedal. As the failure worsened, the contact was notified by his daughter of the failure. Upon restart of the vehicle, the check engine warning light illuminated the instrument panel. The contact informed his daughter to take the vehicle to an independent mechanic for the vehicle to be diagnosed. The scanner retrieved a transmission failure. The following day, the contact took the vehicle to the dealer and was informed that the double-clutch transmission had failed and needed to be replaced. The manufacturer was notified of the failure and referred him to NHTSA. The vehicle had yet to be repaired. The failure mileage was 29,146.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429730August 19, 2021
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving, the vehicle hesitated and failed to shift gears properly. The contact stated while driving 20 MPH, the RPM revved up to approximately 2,000 to 3,000 RPM and then back down to 2,000 RPM. The contact spoke with the dealer and was informed that the failure might be caused by the clutch actuator motor. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact was made aware of a Customer Satisfaction program however, the vehicle was not included. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429083August 14, 2021
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
The transmission slips and jerks at 4000 rpm's from acceleration and transmission does not go into reverse sometimes and over heats after 2 minutes of driving. It's available to be looked at. The car would not accelerate in the middle of driving on the highway. Just revs over 5000 rpm's. I took it to a transmission shop and they said it was the clutch which was going to be $3,000 to fix. My husband and my children have to experience the whiplash it gives you from the hard shifting. Also have to push it backward in neutral just to go anywhere because it has no reverse most of the time. There is a warning message on the dash that says transmission overheating wait 5 minutes and the check engine light is always on. They first appeared at 87,000 miles and it is horrible on gas I need to pay 20 dollars every 2 days just to go to work and back which I'm only work 15 minutes away. I have called my dealer no call back. I have called ford no call back. I even called the warranty place cause they sent me a notice and they said to call my dealer but they never called back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428491August 10, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2016 Ford Focus. The contact stated that the vehicle would fail to reverse with the gear shifter placed in the reverse position. The contact also stated that the vehicle would jerk and stall upon acceleration with several warning lights and messages on the instrument panel. The contact had taken the vehicle to an independent mechanic who informed her that transmission needed to be replaced. The dealer and the manufacturer were both notified of the failure and informed her that the Vin was not included in NHTSA campaign number: 18V845000 (Power Train). Both the dealer and the manufacturer referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428568August 10, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 mph, the contact noticed that the transmission was not operating smoothly causing the vehicle to lunge forward while shifting gears. The service transmission now warning light was illuminated. The clutch eventually failed. The contact took the vehicle to a dealer who diagnosed that the clutch and shift release forks needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428192August 7, 2021
POWER TRAIN
This a update from my first complaint on 03/18/2021 with Tracking # 11403675.Since than the The shutter in the Transmission is still there and the rpm will hit at 4000 before it shift in first gear.so i bring to the dealer on 05/04/21 for this problem. they told me there was no problem with my car because they could duplicate the problem with the transmission. so i leave the dealer unhappy drive home stop at a red light it turns green I step on the gas and it stated to shutter again. PLEASE HELP. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428005August 6, 2021
POWER TRAIN
I have never had a problem with this car. It was running fine and just shut off completely driving on the freeway. It was jump started to restart. No check engine lights and temperature was good. I had the battery and alternator tested and they were good. It happened several times trying to get home. It would start right up after sitting for about 10 min. The left hazards are the only ones that work when this happens, nothing on the right side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427851August 5, 2021
FUEL/PROPULSION SYSTEM, ENGINE
A stuck CPV is leading to excessive vacuum in the fuel vapor system, causing the plastic fuel tank to deform, resulting in an inaccurate or erratic fuel gauge indication, inaccurate distance to empty (DTE), and/or other drivability concerns. The vehicle also is exhibiting an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427917August 5, 2021
UNKNOWN OR OTHER
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle started to shudder, loss motive power, and stalled. The contact was able to restart the vehicle however, the failure persisted. The contact took the vehicle to a local dealer who inspected the vehicle and diagnosed the failure as an adaptive system software issue. The local dealer performed a software update on the vehicle however, the failure continued. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,493.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427184July 30, 2021
POWER TRAIN
The contact's daughter owns a 2016 Ford Focus. The contact stated while her daughter was driving 10 mph, she heard an abnormal sound and the vehicle seemed as if it was not in gear. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the transmission had failed, and the clutch actuator motor needed to be replaced. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for diagnostic testing. The vehicle was taken to the dealer however, the dealer informed the contact they could not diagnose the vehicle because the vehicle was not covered under the customer satisfaction program. The vehicle was not repaired. The approximate failure mileage 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426732July 27, 2021
POWER TRAIN
The upper management of Ford at the time should be ashamed of themselves for seriously damaging the reliability reputation of the Ford Focus between the model years of particularly 2012 to 2016 by introducing into the setup a dry dual clutch transmission that they did not already have a quality backup plan to just in case the complaints started piling up about the supposed manual feel of the transmission. The drive-ability of the 2016 Ford Focus SE HB I make payments on is at best a D level experience. I, too, am plagued by the regular occurrence of the shuddering between the 1st and 2nd gear along with the spiking RPMs that follow immediately after when the shuddering transpires. It seems almost as if the 2nd gear is coming in on the 1st a little too soon, which would factor in an obvious failed effort on transmission calibration. In general, the shifting performance is unnerving and quite embarrassing when you have passengers. If you are like me and have one of these vehicles with this transmission type, good luck on getting a true fix in this Power-Shift setup. It is possible to improve the driving conditions with third party tuning if your strategy will pair with the tuning device (another issue of discussion for Ford); otherwise, one needs a complete, conventional transmission installed in hopes of getting rid of this issue in its entirety if an automatic transmission is your preferred preference. In summary, the Ford Focus SE I have is the 2.0. liter, and it appears that Ford has discreetly excluded this liter from the recall, warranty work in general. In other words, you will likely have an incredible hard time getting a Ford dealership to acknowledge the problem or replace your clutches unless you pay for it. To fully remedy this situation, Ford should be required to buyback all of these poorly calibrated transmission cars from current owners and those still for sale on the American market.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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