Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11327735June 8, 2020
POWER TRAIN
CURRENT RECALL FOR 14M01 AND 14M02 BY THE FORD MOTOR COMPANY STATES THAT THE FACTORY MILEAGE LIMITATIONS FOR THE PROGRAM IS 10YR 150,000 MILES. MY VEHICLE IS A 2012 FORD FOCUS. IT HAS BEEN THE DIAGNOSED WITH THE SAME CLUTCH ASSEMBLY MALFUNCTIONS, THIS WILL BE THE 4TH TIME THAT THIS VEHICLE HAS HAD THE CLUTCH ASSEMBLY REPLACED, RECALIBRATED AND REPROGRAMMED. IT HAS BEEN FIXED TWICE UNDER THIS RECALL ONCE SINCE I HAVE FINANCED THE VEHICLE. NOW THE SAME MANUFACTURER ISSUE HAS ARISEN AND HAS BEEN DIAGNOSED BY THE DEALERSHIP SERVICE DEPT, BUT I DO NOT QUALIFY ANYMORE DUE TO MILEAGE OF 163,000 PLUS MILEAGE. I CANNOT SEE HOW A FACTORY DEFECT IS NOT COVERED OR VEHICLE BOUGHT BACK BY THE MANUFACTURER FOR RECURRENT ISSUES THAT THE MANUFACTURER HAS FAILED TO DEAL WITH. PEOPLE WHO USE THESE VEHICLES EVERY DAY WILL PUT MILES UPON THE VEHICLE, BUT WITH THE MILEAGE LIMITATIONS OF THE RECALL. WHAT HAPPENS TO THE OWNERS WHO EXCEED THE MILEAGE LIMITATIONS AND WHO ARE STILL IN NEED OF A VEHICLE. WITH THE VEHICLE AS IS, TRADE IN VALUE IS OUT RIGHT IS CLOSER TO $0. WHAT IS THE FIX? I CANNOT KEEP PAYING FOR A VEHICLE THAT WILL EVENTUALLY BREAKDOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327758June 8, 2020
STEERING
THE STEERING ASSIST FAILURE HAS BEEN COMING ON FOR SEVERAL MONTHS WHEN I START MY CAR AND I CANNOT TURN THE STEERING WHEEL. I HAVE TO TURN CAR OFF AND START IT AGAIN. THERE IS A RECALL #15S18 FOR 2012 FORD FOCUS BUT FORD IS TELLING ME MY 2012 FORD FOCUS DOES NOT FALL UNDER THIS RECALL. WHY? ITS THE SAME MAKE AND MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327364June 5, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WITH THE ACCELERATOR PEDAL DEPRESSED. THE VEHICLE WAS TAKEN TO CURRIE FORD LOCATED AT 2052 W MORTHLAND DR, VALPARAISO, IN 46385 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000. *BF*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11327432June 5, 2020
SEAT BELTS
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE SEAT BELT FAILED TO RETRACT OR SECURE INSIDE THE BUCKLE. THE VEHICLE WAS TAKEN TO SOUND FORD (101 SW GRADY WAY, RENTON, WA 98057) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SEATBELT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327217June 4, 2020
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING, AND TURNING THE STEERING WHEEL IN EITHER DIRECTION, THERE WAS A CLICKING SOUND COMING FROM THE STEERING. ADDITIONALLY, ON SEVERAL OCCASIONS THE HORN FAILED TO FUNCTION AS DESIGNED. THE VEHICLE WAS TAKEN TO AUTO PARK FORD LOCATED AT 1825 CENTERVILLE RD, STURGIS, MI 49091, WHO INDICATED THAT THE STEERING RACK WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326658May 31, 2020
ENGINE, POWER TRAIN
I BOUGHT IT OFF THE PREVIOUS OWNER THAT TOLD ME WHEN I TOOK IT FOR A TEST RIDE THE CAR SPUTTERED ON TAKE OFF THE PREVIOUS OWNER SAID SHE HAD PUT IT IN THE SHOP A FEW TIMES FOR THE SAME PROBLEM AND SHE GOT THE SAME RESPONSE EVERY TIME WHICH WAS THEY DID IT KNOW WHAT THE PROBLEM WAS OR THE CAUSE I BOUGHT THE CAR AND LOOKED UP ANY RECALLS AND I CALLED A FORD DEALERSHIP THE EMPLOYEE I SPOKE TO TOLD ME.YES THERE WAS A RECALL ON MY CAR AND YES IT WAS COVERED AND FOR ME TO TAKE IT IN THE FOLLOWING MONDAY I TAKE INAS SAID TO AND WAS TOLD I MISSED THE RECALL TIME FRAME AND AND I'D HAVE TO PAY $2500 TO REPLACE THE CLUTCH THE CAR WAS ALWAYS OVER HEATING AND I REPLACED THE WATER PUMP THERMOSTAT PULLEY & BELT TUNE UP AND STILL KEPT MARKING HOT ONE DAY I GET TO A STOP SIGN AND THE CAR STALLS AND NEVER STARTED AGAIN I WAS ON THE HIGHWAY GOING OUT OF TOWN WHEN THE CAR TEMP OVER HEATED PULLED OVER WAITED 45 MIN TO COOL I TURNED AROUND TOOK THE BACK ROADS HOME SO I COULD DRIVE SLOW IT WAS NIGHT BY THIS TIME CAME 2 A 4 WAY STOP AND THAT IS WHEN MY CAR TURNED OFF AND NEVER STARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326443May 29, 2020
ENGINE, UNKNOWN OR OTHER
WAS DRIVING UP MY STREET WHEN THE ENGINE SUDDENLY SHUT DOWN. I HAD TO BE PUSHED INTO MY DRIVEWAY. VERY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326221May 27, 2020
STRUCTURE:BODY
ON 5/26/20, REPLACEMENT DRIVER'S SIDE FRONT DOOR LATCH STOPPED WORKING. THE LATCH WAS REPLACED IN 2017 UNDER THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325863May 25, 2020
ELECTRICAL SYSTEM
SPEAKERS HAVE A STATIC POPPING NOISE AND THEN THE COMPUTER STOPPED WORKING, IT WENT EVEN TURN ON....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325812May 21, 2020
ENGINE
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO FUEL VAPOR SYSTEM SAFETY RECALL. *LD THE CONSUMER STATED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE DEALERSHIP CHARGED FOR A RECALL REPAIR THAT SHOULD HAVE BEEN FREE. THE DEALERSHIP INFORMED THE CONSUMER THE REPAIR WAS PREVIOUSLY COMPLETELY AND WAS TESTED TO BE SURE IT HAD NOT FAILED, WHICH IT HAD NOT. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE DIAGNOSTIC FEE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325022May 18, 2020
STEERING
PURCHASED MAY 2019. POWER STEERING GOES OUT INTERMITTENTLY WHEN DRIVING AND VARIED SPEEDS ALSO ON STARTUP. SOMETIMES IT WILL COME BACK AFTER RESTART AND SOMETIMES NOT. ISSUE HAS STARTED TO BECOME MORE FREQUENT. TOOK TO LOCAL DEALER 7/24/19 FOR RECALL 18S32 IN WHICH PCM WAS UPDATED ALSO TRANSMISSION CONTROL MODULE WAS CHECKED BUT NO WORK DONE. DEALER SAID THERE WERE NO OTHER RECALLS OR TSB'S.THIS MORNING WHEN STARTED HAD NO POWER STEERING FOR 10 SECONDS THEN KICKED IN. I CALLED FORD CUSTOMER SERVICE AT 866-436-7332 TWICE AND WENT THROUGH THE MENUS TO BE PLACED ON HOLD FOR 20 MINUTES BEFORE I WAS DISCONNECTED. ONLY A MATTER OF TIME UNTIL AN ACCIDENT WILL HAPPEN, LET US PRAY NO ONE IS INJURED OR KILLED DUE TO THIS KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324455May 13, 2020
STEERING
WHEN STARTING VEHICLE STEERING WOULD LOCK UP AND DISPLAY ERROR MESSAGE OF "STEERING ASSIST FAULT NEEDS SERVICE" *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324456May 13, 2020
POWER TRAIN
THERE WAS A RECALL ON THE DPS6 I TRIED TO GET IT REPAIRED TWICE IN SEPT 2019 WHEN I RECEIVED THE LETTER THAT THEY HAD TO REIMBURSE ME ME FOR THE TCM THEY MAKE ME PAY FOR EVEN THOUGH FORD WAS AT FAULT AND KNEW IT. OF COURSE THE TWO TIMES I TOOK IT THEY SAID NOTHING WAS WRONG WITH THE TRANSMISSION CLUTCH/SHUTTER IT WAS TO BE FIXED NO CHARGE UNTIL FEB 29 2020 BUT NOW OF COURSE THE CAR IS STALLING OUT GOING DOWN THE ROAD. WHEN YOU TAKE OFF FROM A STOP IT ACTS LIKE ITS IN NEUTRAL AND THE CAR WILL NOT GO INSTEAD ROLLS BACK. THEN IT WILL DECIDE TO GO THAT'S VERY DANGEROUS THE A CAR IS MY TEENAGE DAUGHTERS. FORD EXPECTS TO ME PAY 2600 TO FIX IT EVEN THOUGH THEY KNOW THE TRANSMISSION CLUTCH ARE BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323210May 4, 2020
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TAKI OFF FROM STOP LIGHT CAR IS STALLING, TURNED VEHICLE OFF AND WILL NOT START AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323221May 4, 2020
UNKNOWN OR OTHER
THE HORN WON'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323261May 4, 2020
ELECTRICAL SYSTEM, ENGINE
THE CHECK ENGINE LIGHT COMES ON AND THE CAR WILL SHUDDER. HAVE HAD TIMES WHERE THE CAR HAD TROUBLE PULLING THROUGH A NOT SO STEEP DRIVEWAY. HAVE DRIVEN IT ON STREETS AND HIGHWAYS (NOT VERY LONG). SOMETIMES IT IS ON FOR A FEW DAYS THEN THE NEXT DAY THE LIGHT WILL TURN OFF AND DRIVE ALRIGHT. WAS TOLD THE TCM (TOTAL CONTROL MODULE NEEDS TO BE REPLACED). HAVE HAD ISSUES WITH THE CLUTCH ASSEMBLY WHICH I NEEDED TO COMPLETELY REPLACE AS IT WAS FALLING APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322960May 1, 2020
STEERING
POWER ASSIST STEERING ERROR HAS OCCURRED NUMEROUS TIMES WHILE STATIONARY AND MOVING. ERROR CODE FLASHES AND SOMETIMES CLEARS AFTER RESTARTING ENGINE OR DISCONNECTING BATTERY FOR A PERIOD OF TIME. THIS IS A KNOWN PROBLEM WITH MANY FORD VEHICLES OF THE SAME BUILD PERIOD UTILIZING THE SAME EQUIPMENT TECHNOLOGY. WHY THIS ISSUE WAS NOT INCLUDED IN THOSE RECALLS IS NOT UNDERSTANDABLE. JUST LIKE THE DUAL CLUTCH ISSUE, WHICH I PAID FORD $2,300 TO REBUILD THE TRANSMISSION, I AM TOLD THAT THERE'S NO WARRANTY OR RECALL. THIS MEANS ANOTHER $2,000+ TO REPAIR A KNOWN DEFECT. 2 ISSUES ALONE HAS CAUSED REPAIR BILLS THE EQUATE TO 25% OF THE PURCHASE PRICE. NICE TO SEE FORD HAS OTHER OPTIONS TO ADD TO THE PRICE TAG AT THE OWNERS EXPENSE AND SAFETY. HOPEFULLY NO FATALITIES WILL OCCUR BEFORE FORD AND NHTSA ACKNOWLEDGES THIS ISSUE IS IN LINE WITH OTHER RECALLS FOR SIMILAR EQUIPMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322969May 1, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN UNKNOWN FORD DEALER, LOCATED IN WINSTON-SALEM, NC, WHERE THE TECHNICIAN REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED OR REPLACED. THE CONTACT CALLED THE SAME UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS OVER THE MILEAGE AND THEREFORE WOULD NOT BE COVERED UNDER WARRANTY OR NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322590April 28, 2020
UNKNOWN OR OTHER
IT DIED WHILE DRIVING 3 TIMES RIGHT AFTER AND THE CAR IDLES STRANGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322171April 24, 2020
ENGINE, UNKNOWN OR OTHER
I RECEIVED A RECALL FOR THE CANISTER PURGE VALVE. I TOOK IT IN TO A DEALERSHIP LAST YEAR AND WAS TOLD IT WAS FIXED. NOW MY CHECK ENGINE LIGHT IS ON AND IT THE DEALERSHIP TELLS ME IT WAS TESTED AND THEIR WAS NO ISSUE, SO THEY CANNOT DO ANYTHING NOW. MY VEHICLE COULD STALL AND NOT CRANK BACK AND FORD REFUSES TO FIX A FAULTY PART THEY HAD A RECALL ON?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus