Ford Focus Complaints (2002)

971 consumer complaints on file.

#10075056June 9, 2004
ELECTRICAL SYSTEM:IGNITION
IN JANUARY 2004 AND AGAIN ON JUNE 8, 2004 MY 2002 FORD FOCUS STOPPED RUNNING WHILE IN TRAFFIC. THE FIRST TIME (JANUARY, 2004) WAS ON THE I-355 TOLLWAY WHILE TRAVELING APPROXIMATELY 55 MPH. I WAS LUCKY ENOUGH TO BE IN THE RIGHT LANE AND WAS ABLE TO COAST TO A STOP AT THE ROUTE 64 OFF-RAMP. THE LAST TIME (JUNE 8, 2004) I WAS IN RUSH HOUR TRAFFIC WHEN THE ENGINE QUIT. THERE WAS NO WARNING, SPUTTERING OR GRADUAL LOSS OF POWER. THE ENGINE JUST STOPPED AND THE DASH WARNING LIGHTS CAME ON. THE JUNE FAILURE NEARLY CAUSED AN ACCIDENT BECAUSE OF THE CARS FOLOWING CLOSELY BEHIND ME ON A NARROW ROADWAY. I WAS ABLE TO SLOWLY COAST ONTO A SIDE STREET AND OUT OF THE MAIN FLOW OF TRAFFIC. THE CAR STARTED AFTER A SHORT DELAY AND WAS DRIVEN TO THE DEALERSHIP WHERE PURCHASED. THE CHECKED OUT THE CAR AND TOLD ME THAT THEY COULD NOT FIND ANYTHING WRONG. AS SUCH, THEY WOOULD NOT MAKE ANY REPAIRS. WHEN I CONTACTED FORD, I WAS TOLD THEY WOULD DO NOTHING, SINCE THE DEALER COULD NOT FIND ANYTHING WRONG. THIS INTERMITTENT PROBLEM IS DANGEROUS AND PTENTIALLY COULD CAUSE AN ACCIDENT IF IT OCCURS ON A FREEWAY WITH FAST MOVING TRAFFIC. FORD TOLD ME THAT THEY COULD NOT DO ANYTHING ABOUT IT AND THAT FURTHER CONVERSATION WOULD BE "JUST GOING IN CIRCLES." I TOLD THEM THAT THEY HAVE BEEN ADVISED AND THAT A PROBLEM EXISTS. IF AN ACCIDENT RESULTS FROM THIS I WILL PERSUE THE MATTER. I WAS TOLD THAT THEY HAVE ATTORNEYS FOR MATTERS LIKE THIS.;\*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074908June 7, 2004
ELECTRICAL SYSTEM:IGNITION
IGNITION KEY WILL NOT TURN AT ALL. DEALER QUOTED $400 TO REPLACE LOCK CYLINDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074569June 1, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS FREQUENTLY FAIL WITHOUT NOTICE DURING RAIN EVENTS DESPITE EXPENSIVE REPAIRS. SOMETIMES I HAVE SMELLED SMOKE AND AM CONCERNED HAVING HEARD THAT THE FOCUS WIPER MOTORS HAVE CAUSED FIRES IN THE PAST. TWO FORD DEALERS HAVE FAILED TO ISOLATE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073300May 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
HAVE ONLY 23,000 MILES ON MY FORD FOCUS 2002 WAGON AND IT NEEDS FRONT PADS AND ROTORS. I HAVE NEVER HAD A CAR THAT NEEDED ROTORS AT 23,000 MILES. THIS IS A MAJOR SAFETY AND DESIGN DEFECT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073042May 24, 2004
ELECTRICAL SYSTEM:IGNITION
WHEN PUTTING THE KEY IN MY IGNITION, THE KEY WILL NOT TURN AND THE STEERING WHEEL IS LOCKED. THIS JUST STARTED HAPPENING AND PROGRESSIVELY GETS WORSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073005May 22, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ON A TRIP TO FLORIDA FROM NC, MY ENGINE LIGHT CAME ON. THE FOLLOWING WEEK, IT TURNED OFF ON IT'S OWN. A WEEK LATER THE LIGHT CAME ON AGAIN. BEFORE I HAD THE DIAGNOSTICS RUN, IT WENT OFF AGAIN. FOUR DAYS BEFORE THE INCIDENT DATE, THE LIGHT ONCE AGAIN CAME ON. DURING ALL OF THIS, THE CAR RAN FINE, NO STALLING, NO SURGES OR FAILURES. I PARKED MY CAR AT WORK, AND 12 HOURS LATER CAME OUT TO GO HOME, ONLY TO FIND MY CAR WOULD NOT START. AFTER HAVING IT TOWED TO A SERVICE STATION, I FOUND OUT THAT MY FUEL PUMP WAS SHOT, AND HAD TO BE REPLACED. THIS CAR IS ONLY 2 YEARS OLD, AND A FUEL PUMP SHOULD LAST A LOT LONGER THAN THAT. AND THE FACT THAT I HAVE TO PAY $500 OUT OF POCKET FOR FORD USING A FAULTY PART IS NOT ACCEPTABLE. I'LL NEVER UNDERSTAND WHY THE INVESTIGATION ON THIS MATTER WAS CLOSED. A RECALL NEEDS TO BE ENACTED. THE CAR IS IN THE SHOP AT THIS TIME, AND I'M NOT SURE IF THEY STILL HAVE THE OLD PART. I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED IF MY CAR HAD JUST QUIT ON THE WAY TO FLORIDA WITH MY FOUR YEAR OLD DAUGHTER AND I ALONE ON A BUSY I95.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072904May 19, 2004
SUSPENSION:REAR, WHEELS
PURCHASED CAR NEW MAY 2002. FOCUS ZTS. IN AUGUST TOOK CAR TO ONTARIO CANADA ON ROADTRIP FROM MISSOURI. WAY BACK FROM TRIP, NOTICED VIBRATIONS FROM BACK OF CAR AT HIGHWAY SPEED. DIDN'T THINK MUCH OF IT BECAUSE OF SIMILAR EXPERIENCE WITH ESCORT. TOOK CAR ON TRIP TO MYRTLE BEACH IN MAY 2003 AND THE VIBRATION WAS MORE THEN OBVIOUS AT 55MPH. WHEN RETURNED FROM TRIP TOOK CAR IN FOR SERVICE. DRIVER SIDE REAR BUSHING ON TIRE ARM WAS WORN. WHEEL WAS TILTED AND TIRE WAS WEARING WRONG. DEALERSHIP REPLACED ARM AND TIRE. TOOK CAR ON ANOTHER TRIP MARCH 2004 NOTICED EXTREME VIBRATION STILL COMING FROM SAME SIDE/BACK OF CAR. SHAKES PLASTIC BAGS IN BACKSEATS. VIBRATES DRIVER SEAT AND STEERINGWHEEL. BECAUSE MOST OF MY DRIVING IS ON REGULAR ROADS IT'S NOT SOMETHING THAT BECOMES OBVIOUS RIGHT AWAY. WILL BE TAKING CAR IN AGAIN ASAP. ALSO HAD A PROBLEM RIGHT AFTER PURCHASING THE CAR WITH THE PASSERNGER SIDE FRONT FLOOR WET AFTER HUGE RAIN. TOOK IT IN FOR REPAIR AND I DON'T THINK THERE HAS BEEN A NOTICEABLE PROBLEM SINCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072793May 18, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
HEAT SHIELD DROPPED WHILE DRIVING ON WEST RIDGE ROAD CAUSING SPARKS. IT RUPTURED THE FUEL LINE WHICH CAUSED THE FUEL TO SPEW ALL OVER THE ROAD. 911 CONTACTED, ROAD CLOSED AND TACO BELL WHERE THE VEHICLE WAS MOVED, WAS EVACUATED DUE TO THE MASSIVE FUEL LEAK AND FUMES. DEALERSHIP CONTACTED, TOW TRUCK PICKED UP VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072526May 13, 2004
STRUCTURE:BODY:TRUNK LID
THE TRUNK LID HAS RUST APPEARING ALONG THE CHROME TRIM PIECE AT ONLY 32000 MILES. VEHICLE IS STORED INDOORS. THIS WAS REPAIRED ONCE UNDER WARRANTY AND IT HAS RE-APPEARED EVEN WORSE (AT 35000 MILES). FORD WILL NOT REPLACE UNLESS PERFORATION OCCURS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072578May 13, 2004
POWER TRAIN:CLUTCH ASSEMBLY, EQUIPMENT:MECHANICAL
ON THURSDAY 5/6/04 THE 2002 FORD FOCUS WAS BEING DRIVEN WHEN THE CLUTCH ASSEMBLY BROKE OFF UNDER THE DASH BOARD, DISABLING THE VEHICLE. THE VEHICLE HAD TO BE COASTED OFF THE ROADWAY, AND TOWED TO THE DEALERSHIP. THE BROKEN PIN WAS FOUND ON THE FLOOR UNDER THE CLUTCH PEDAL. IT COULD EASILY BE DETERMINED THAT THE PIN BROKE OFF SOME TYPE OF BRACKET. YOU COULD SEE THE WELDING AND WHAT APPEARED TO BE PART OF THE BRACKET. THE PIECE WAS GIVEN TO THE DEALER. THE DEALER WAS ALSO INFORMED NOT TO DISCARD ANY PARTS. THE NEXT DAY WE WERE NOTIFIED THAT THIS WOULD NOT BE COVERED UNDER THE WARRANTY (UNFORTUNATELY THE VEHICLE WAS JUST OVER THE ALLOWED WARRANTY MILEAGE) HOWEVER, I INQUIRED AS TO HOW THIS COULD HAPPEN TO A VEHICLE THAT IS ONLY TWO YEARS OLD UNLESS IT WAS DUE TO SOME MANUFACTURERS DEFECT. THEY SAID THEY COULD NOT HELP ME SINCE THERE WERE NO OTHER REPORTS OR COMPLAINTS ABOUT THIS. I INFORMED THEM THEM THAT I WOULD BE FOLLOWING UP WITH FORD MOTOR CO. I WAS LATER INFORMED THAT THIS REPAIR WOULD COST ME MORE THAN $600. I CONTACTED FORD AND I WAS TOLD THAT THERE WAS NOTHING THEY COULD DO. FORUNATELY THERE WAS NO INJURY, HOWEVER, I DREAD TO THINK WHAT COULD HAVE HAPPENED IF THE CAR WAS BEING FRIVEN ON AN INTERSTATE AT 65 MPH OR MORE WHEN THIS OCCURRED. THE IRONIC THING ABOUT THIS WHOLE ORDEAL IS THAT THE ONLY PART I WAS TOLD THEY NEEDED WAS THE PIN THAT BROKE, BUT THE ONLY WAY TO GET THE PIN WAS TO GET THE WHOLE CLUTCH PEDAL ASSEMBLY, AND GUESS WHO PAID FOR THAT? I AM HOPING TO GET SOME SATIFACTORY FEEDBACK RE: THIS PROBLEM. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072479May 12, 2004
SERVICE BRAKES, AIR:DISC:ROTOR
MY 2002 FOCUS NEEDED FRONT BRAKE PADS AND ROTORS AT 20K MILES. MY REPAIR SHOP SAYS FORD USES A VERY SOFT COMPOUND ON THE BRAKES AND ROTORS CAUSING THEM TO WEAR QUICKLY. MY LOCAL FORD SERVICE CENTER SAYS I AM LUCKY BECAUSE HE SEES THIS TYPE OF REPIAR NEEDED AT 13-14K FOR THE FOCUS. AFTER CALLING MY LOCAL FORD DEALERSHIP, AND FORD DIRECTLY, I WAS TOLD THAT MY WARRANTY DOES NOT COVER "WEAR ITEMS". AT ABOUT $300 TO REPAIR, THIS IS TOTALLY UNSATISFACTORY. I'LL NEVER BUY A FORD AGAIN, AND I AM JOINING THE CLASS ACTION LAWSUIT AT WWW.FOCUSBRAKESCLASSACTION.COM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073379May 10, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
WHILE DRIVING, THE DOOR AJAR LIGHT CAME ON. THIS OCCURRED BECAUSE THE REAR HATCH BECAME UN-LATCH. THE REAR HATCH IS NOW INOPERATIVE. WHEN THE REAR LATCH WAS CLOSED, IT UN-LATCHED INSTEAD OF LATCHING. THE ENTIRE REAR HATCH LOCKING ASSEMBLY HAS TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072305May 7, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE SHUTS DOWN DUE TO A DEFECTIVE FUEL PUMP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072149May 5, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
CONSUMER STARTED UP THE VEHICLE AND NOTICED GAS SMELL. CONSUMER GOT OUT OF THE VEHICLE, LOOKED UNDER THE VEHICLE, AND NOTICED GAS LEAKING. IMMEDIATELY HAD THE VEHICLE TOWED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068027April 28, 2004
AIR BAGS, TIRES:SIDEWALL
TREAD SEPARATION ON A 2002 FORD FOCUS. RADIAL TUBELESS TIRE. BRAND FIREHAWK GTA 02 P195/G0R15 87T M45 THIS OCCURRED YESTERDAY WITH MY 17 YEAR OLD DAUGHTER DRIVING. I AM CONCERNED THAT THE OTHER 3 TIRES ARE ALSO DEFECTIVE. COULD HAVE RESULTED IN HER DEATH. FORTUNATELY, SHE WAS ABLE TO GET CONTROL OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065106April 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 40 MPH, THE VEHICLE REVVED. THE REVVING CONTINUED FOR ABOUT 30 SECONDS, THEN RETURNED TO NORMAL. THE VEHICLE WAS EXAMINED BY THE DEALER WHO FOUND THAT A NEW TRANSMISSION WAS NEEDED. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066365April 17, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
MY 2002 FORD FOCUS LEAKS, STALLS, CREAKS WHEN TURNING, THE HATCHBACK DOOR OCCASIONALLY COMES OPEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067076April 13, 2004
SUSPENSION:FRONT:WHEEL BEARING
CONSUMER TOOK THE VEHICLE TO DEALER TO BE INSPECTED, AND MECHANIC DETERMINED THAT LEFT REAR BEARING FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065905April 10, 2004
STRUCTURE:BODY:TRUNK LID, TIRES:TREAD/BELT
WATER LEAK INTO THE TRUNK FROM BODYSEAM, AND WATER LEAK INTO THE PASSENGER SIDE FRONT FLOOR FROM COWL PANEL SEAMS AND FRESH AIR VENT::: FUEL PUMP - ELECTRIC ( IN TANK ) REPLACE::: VEHICLE HAS A BAD JERKING PROBLEM, SERVICE DEPT. CAN'T CORRECT PROBLEM::: LR WINDOW SCRATCHED REPLACED WINDOW::: REAR VIEW MIRROR DOOR MOUNT REPLACED::: PREMATURE TIRE WEAR::: ECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065832April 9, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION FREEZES AND WON'T TURN. HAVE HAD TO HAVE THE VEHICLE TOWED TO DEALERSHIP TWICE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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