Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11342810August 2, 2020
UNKNOWN OR OTHER
THE DOOR LATCH SUDDENLY STOPED WORKING, PRIOR INVESTIGATION SHOWED THAT THE SPRING INSIDE WENT BUSTED SINCE THE CABLE WAS ATTACHED TO THE MECHANISM AND IT DIDN'T RESPOND AS IT WOULD NORMALLY DO. THIS HAPPENED WHEN I ARRIVED AT MY APARTMENT AFTER WORKING JUST FINE DURING THE TRIP FROM MY HOMETOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342700August 1, 2020
POWER TRAIN, UNKNOWN OR OTHER
FIRST OFF, WHEN ACCELERATING, EVEN AFTER THE TRANSMISSION RECALLS WERE "FIXED", WE STILL HAVE VERY BAD JERKING AND SHUDDERING WHEN ACCELERATING. SOMETIMES IT SOUNDS LIKE A GRINDING SOUND. SECONDLY, THERE IS A CLANKING SOUND THAT HAPPENS WHEN WE DRIVE OVER VERY SMALL BUMPS. IT SOUNDS LIKE METAL HITTING METAL IN THE BACK OF THE CAR. THERE IS NOTHING IN THE TRUNK THAT COULD BE MAKING THAT NOISE, AND IS HEARD OUTSIDE OF THE CAR ALSO. PROBLEM CANNOT BE LOCATED BY MECHANICS OR MYSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342554July 31, 2020
POWER TRAIN
TOOK CAR TO CAPITAL FORD DEALER IN CHARLOTTE, NC ON 4/29/20 BECAUSE IT KEPT SHUTTING OFF WHILE IN MOTION. FORD DEALER SAID THE CAR HAD A FAULTY TRANSMISSION AND NEEDED TO BE REPLACED. THEY TOLD ME THAT FORD MANUFACTURERS PUT A 6 SPEED MANUAL TRANSMISSION IN AN AUTOMATIC STRAIGHT DRIVE AND THERES A CLASS ACTION LAWSUIT WITH OVER 2 MILLION CARS. AS A RESULT FORD STOPPED PRODUCING THE FOCUS AND FIESTAS. FORD DEALER STATED THEY COULD REPLACE THE TRANSMISSION FOR $3900, BUT IT WOULD BE PER SPECS (OEM) AND THE CLUTCH WOULD ULTIMATELY BURN OUT ON THE NEW ONE TOO. NOW WE ARE WITHOUT A VEHICLE THAT WE PAID 11K FOR. ADDITIONALLY, WE HAVE BEEN TO TWO FORD DEALERSHIPS REGARDING A RECALL FOR OUR DOOR LATCHES FOR OVER A YEAR. NEITHER IS INTERESTED IN DOING RECALL WORK BECAUSE "THEY DONT MAKE ANY MONEY OFF IT"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342391July 30, 2020
POWER TRAIN
CHECK ENGINE LIGHT IS ON - DIAGNOSED AS TRANSMISSION CONTROL MODULE IS BAD AND NEEDS TO BE REPLACED; HOWEVER, THE CODE (P0908) IS NOT PART OF THE EXTENDED WARRANTY. THE VEHICLE IS SHOWING ALL SYMPTOMS/BEHAVIOR WHICH IF THE CODE WAS P0606, REPLACEMENT WOULD BE COVERED. IF THE TCM IS BAD, IT'S BAD AND FORD SHOULD OFFER CONSIDERATION - CURRENTLY, THE VEHICLE IS NOT SAFE TO DRIVE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341605July 27, 2020
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE. THE MECHANIC PERFORMED A DIAGNOSTIC TEST AND INFORMED THE CONTACT THAT POWER STEERING MODULE NEEDED TO BE REPLACED. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. GENGRAS FORD (225 NEW BRITAIN AVE, PLAINVILLE, CT 06062, (860)793-8885) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,091.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341546July 26, 2020
STEERING
POWER STEERING LOCKED UP WHILE DRIVING. WAS GOING ABOUT 45MPH WHEN IT INITIALLY HAPPENED. LUCKILY WAS ONLY A SHORT DISTANCE FROM HOME WHEN THIS OCCURRED. NO DAMAGE TO CAR OR INJURY RESULTED FROM THIS INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341447July 25, 2020
ELECTRICAL SYSTEM, STEERING
I HAD JUST PUT THE CAR INTO REVERSE AND THE STEERING ASSIST CAME UP AS A MALFUNCTION AND THE CAR WOULD NOT MOVE AND THE STEERING WHEEL WOULD NOT MOVE. THROUGH AN INTERNET SEARCH I HAVE FOUND THIS A MAJOR SAFETY ISSUE WITH VERY HIGH REPAIR COSTS THAT NEEDS TO BE ADDRESSED BY THE FORD MOTOR COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341135July 23, 2020
POWER TRAIN
MY CAR JERKS AND SHIFTS HARD IN GEARS IN REVERSE IT PULSATES TOOK TO THE DEALER AND THEY SAID IT WAS THE CLUTCH ALTHOUGH THE DEALERSHIPS STATES THAT IT IS A RECALL BUT MY CAR DONT FALL UNDER IT CAUSE I HAVE 123K MILES. I JUST GOT THE CAR LOOKED UP THE RECALL AND ON SOME FORD WEBSITE IT SAY EXTENDED WARRANTY UNTIL 150K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340815July 22, 2020
ELECTRICAL SYSTEM
WIRES IN THE TRUNK COMPLETELY BROKEN. SYMPTOMS: TRUNK WON'T UNLATCH, RENDERS THE TRUNK USELESS. MY LICENSE PLATE LIGHT FLICKERS. ALSO, I HAVE TO MANUALLY TURN OFF MY PARKING LIGHTS. THEY SHOULD TURN OFF ONCE LOCKING MY DOORS WITH MY KEY FOB, BUT THEY REMAIN ON, SO I TURN THEM OFF MANUALLY OTHERWISE THEY'LL STAY ON THIS DRAINING MY BATTERY. EACH TIME I TURN ON THE CAR, AS SOON AS I SHIFT INTO DRIVE/REVERSE, THE CAR BEGINS TO BEEP AT ME AND THE DASH LIGHTS UP SAYING 'LUGGAGE COMPARTMENT LID OPEN' WHICH IS VERY DISTRACTING. THIS HAPPENS EVERY TIME I TURN THE ENGINE ON AFTER SHIFTING INTO GEAR. AFTER RESEARCHING MY PROBLEM, I'VE FOUND THAT MANY OTHER DRIVERS WITH SIMILAR YEARS OF FORD FOCUS HAVE HAD THE SAME ISSUE. AFTER I FIXED THE WIRES MYSELF, ALL OF THESE SYMPTOMS WENT AWAY. I'M SURPRISED HOW MANY ISSUES THOSE BROKEN WIRES HAVE CAUSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340726July 21, 2020
SEATS, VISIBILITY/WIPER
[XXX] IS MY NAME. THIS ABOUT MY 2012 FORD FOCUS WHICH I BOUGHT IN 2014 WITH 27000 MILES. IN JULY 2020 IT HAS ABOUT 65000 MILES. IT HAS BEEN USED FOR LOCAL DRIVING, NOT FOR COMMUTING. AFTER I DROVE IT SEVERAL THOUSANDS OF MILES I DISCOVERED THAT THERE WAS A LEAK IN THE ROOF ABOVE THE DRIVER'S SHOULDER AND HEAD AS WELL AS OVER THE DRIVER'S FRONT SIDE WINDOW. THE LEAK WOULD OCCUR ONLY AFTER HEAVY SUSTAINED RAIN DOWN POURS. I THOUGHT THAT THE SUNROOF HAD SOMEHOW OWNED BUT I COULD NO SEE ANY OPENING AT ANY TIME. AFTER SEVERAL LEAKS OCCURRED DURING HEAVY RAINS I TOOK THE CAR TO THE DEALER. THEY GAVE ME AN APPOINTMENT ON A MONDAY IN THE MIDDLE OF THE MONTH WHEN THE WATER MAN COMES! I TOLD THEM THE PROBLEM AND ASKED WHAT I SHOULD DO. THE SERVICE BOSS TOLD ME TO PARK IT IN A GARAGE THE BILL WAS 264 DOLLARS. I WAS NOT HAPPY. THEY HAD TO CLEAN A PASSAGEWAY FROM THE CAR ROOF AND WINDOWS THAT PASSES THROUGH THE DOOR AND FRONT BODY TO THE PAVEMENT. IT TAKES A WHILE TO GET CLOGGED AGAIN AND IT IS TIME FOR THE WATERMAN. IT NOT NECESSARY TO HAVE A SUNROOF FOR THIS LEAK TO OCCUR. IK THINK THAT THIS SITUATION IN THE 2012 FORD FOCUS IS COMMON AND SHOULD BE CONSIDERED AS A RECALL ISSUE. IS THERE ANY WAY THAT NHTSA WOULD PURSUE SUCH AN ACTION. THE LEAKING OCCURS WHEN IT IS RAINING VERY HEAVILY. IT HAS OCCURRED WHILE THE CAR IS PARKED WHEN I HAVE DRIVEN WHILE IT RAINED. THE WATER WOULD DRIP ON MY LEFT SIDE AND LEG, OCCASIONALLY ON MY HEAD.SINCE 08/15/2016 AND ONGOING IN HEAVY RAIN WHILE THE CAR IS PARKED AND WHILE I AM DRIVING IF IT RAINS HEAVILY. THERE WAS EVIDENCE IN THE CAR INSIDES THAT THE LEAKAGES HAD OCCURRED BEFORE I BOUGHT THE CAR FROM THE FORD DEALER IN NANUET, NY. [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340780July 21, 2020
UNKNOWN OR OTHER
THE DOOR LATCH WILL NOT COME OUT OF THE UNLOCKED POSITION AND WILL LEAVE THE DRIVER SIDE DOOR OPEN WITH NO WAY OF CLOSING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340151July 20, 2020
POWER TRAIN, ELECTRICAL SYSTEM:SOFTWARE, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2012 FORD FOCUS. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE RECALL REPAIRS. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339808July 16, 2020
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THE VEHICLE WAS TURNED OFF; RESTARTED AND DRIVEN TO HIS DESTINATION. THE FAILURE RECURRED TWICE AT START-UP. THE VEHICLE WAS TAKEN TO MURPHY FORD LOCATED AT 3310 TOWNSHIP LINE RD, CHESTER, PA 19013, (610) 494-8800, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,277.*DT*LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339488July 15, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS ACTIVATED INDEPENDENT OF DRIVER INPUT. ADDITIONALLY, ON SEVERAL OCCASIONS DURING INCLEMENT WEATHER, THE WINDSHIELD WIPERS FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS TAKEN TO WOODY ANDERSON FORD LOCATED AT 2500 JORDAN LN NW, HUNTSVILLE, AL 35810, WHERE THE WINDSHIELD WIPERS WERE REPLACED UNDER WARRANTY. THE FAILURE RECURRED SEVEN MONTHS LATER HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339604July 15, 2020
VISIBILITY/WIPER
WHILE MOVING IF YOU TURN ON THE WINDSHIELDS WIPER FLUID AND THE WINDOWS ARE DOWN THAT FLUID FLOWS INTO THE WINDOW AND CAN SOMETIMES SPLASH I YOUR FACE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339354July 14, 2020
STEERING
ENTIRE POWER STEERING CONTROL MODULE NEEDS TO BE REPLACED. I'VE LOST POWER STEERING MULTIPLE TIMES ALMOST CAUSING A COLLISION AND NOW CANNOT CUT THE WHEEL TO THE RIGHT WITH LOSING POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338971July 13, 2020
POWER TRAIN, UNKNOWN OR OTHER
MY CAR STARTED MAKING A STRANGE NOISE THEN IT BEGAN TO JERK NOW IT WON'T GO INTO REVERSE. TRANSMISSION WARNING LIGHT CAME IN I CAN'T DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338780July 11, 2020
STEERING
STEERING ASSIST FAULT FAILURE. WHEEL WILL NOT WORK THE WHEEL IS EXTREMELY HARD TO MOVE. CAR WAS STATIONARY IN MY PARKING LOT AT HOME, BUT WILL NOT WORK. IT HAS DONE THIS WHILE ON A HIGHWAY AS WELL, THE STEERING ASSIST FAULT OR FAILURE CAME ON AND I HAD ALL I COULD TO PULL OVER BECAUSE THE WHEEL WAS EXTREMELY HARD TO MOVE. USED CAR DEALER DID NOT INFORM ME OF THIS ISSUE WHEN I BOUGHT IT IN FEBRUARY 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338132July 8, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH THE VEHICLE STALLED. ADDITIONALLY, WHILE AT A STOP LIGHT, THE VEHICLE JERKED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS HOWEVER, THE MECHANICS WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 12,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338024July 7, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED TO THE SIDE OF THE ROADWAY AND HAD THE VEHICLE TOWED TO THE RESIDENCE. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 138,848.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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