Ford Focus Complaints (2002)

971 consumer complaints on file.

#10091384September 21, 2004
POWER TRAIN:CLUTCH ASSEMBLY
INTERMITENT CLUTCH NOISE & SLIP. CLUTCH STARTED SLIPPING SEVERLY ON OUT OF TOWN TRIP IN BUSY TRAFFIC LOST POWER ALMOST GOT REAR ENDED, HAD TO TOW MY OWN CAR BACK JUST WENT OUT OF WARANTY. WENT ON INTERNET TO FIND PRICES ON PARTS FOUND FORD HAS REDESIGNED CLUTCH COMPONENTS TWICE. FORD ALSO ISSUED TSB FOR CLUTCH THEY FOUND PARTS ARE NOT PROPERLY INSTALLED AND NOT PROPERLY TIGHTENED AT TIME OF MANUFACTURE CAUSING NOISE & WEAR. DEALER ADVISE ME TO TAKE VEHICLE IN FOR DIAGNOSIS & REPLACEMENT OF PARTS THAT ARE BAD WITH UNREVISED PARTS THAT I WOULD PAY FOR. FORD CUSTOMER RELATIONS SUPPORTS DEALERS DECISION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091111September 16, 2004
AIR BAGS:SIDE/WINDOW
DRIVERS SIDE SEAT AIR BAG DEPLOYED - THERE WAS NO ACCIDENT TO CAUSE THIS TO HAPPEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091147September 16, 2004
ELECTRICAL SYSTEM:IGNITION
I PURCHASED A 2002 FORD FOCUS FROM DON HINDS FORD IN FISHERS, IN ON 9/28/02. THE PROBLEM I AM REPORTING IS THAT THE KEY WILL NOT TURN OVER SO THAT THE ENGINE CAN BE STARTED. THE KEY ROUTINELY BALKS AND JAMS. IT FAILED TO TURN OVER 1 WEEK AFTER THE PURCHASE. THE FORD 800 ASSISTANCE # RECOMMENDED PULLING THE STEERING WHEEL BACK & FORTH WHILE SIMULTANEOUSLY TRYING TO TURN THE KEY OVER. THAT WORKED, THEY DID NOT OFFER TO FIX THE PROBLEM. I GOT THE SELLING DEALERSHIP TO REPLACE THE IGNITION CYLINDER TUMBLER AT 19,000 MI UNDER WARRANTY. BALKING/JAMMING CONTINUED, AT 38,000 THE KEY WOULD NOT TURN OVER AT ALL. AFTER TOWING IT TO A PRIVATE AUTO REPAIR SHOP, THEY REPLACED THE TUMBLER AGAIN. 1 MONTH LATER IT NEARLY DIDN'T START AGAIN. FORD IN GREENSBURG, IN REPLACED THE TUMBLER AGAIN UNDER A "GOOD WILL" POLICY. 9/10/04 THE CAR STRANDED ME AGAIN DUE TO THE SAME PROBLEM. AFTER TOWING TO AN INDIANAPOLIS, IN FORD DEALERSHIP, THEY REPLACED THE TUMBLER AGAIN. THAT'S THE FIFTH TUMBLER IN THAT CAR IN 43,000. I DON'T THINK THE 5TH ONE WILL FIX IT ANY MORE THAN THE FIRST 4 TUMBLERS DID. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092266September 15, 2004
AIR BAGS
WHILE DRIVING 55 MPH, THE DRIVER SIDE AIR BAG DEPLOYED UNEXPECTEDLY. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. PLEASE PROVIDE FURTHER DETAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092301September 15, 2004
ELECTRICAL SYSTEM:IGNITION
UPON TRYING TO START THE VEHICLE. THE IGNITION LOCKED. HOWEVER, THE CONSUMER COULD NOT TURN THE KEY. THE CONSUMER TRIED BOTH KEYS TO THE VEHICLE, AND NEITHER WORKED. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090952September 14, 2004
TIRES, TIRES:SIDEWALL
ON MY 2002 FOCUS SE MY PASSANGER FRONT TIRE HAD A BUBBLE- MY CAR ONLY HAS 17,000 MILES ON IT. WHEN I CALLED THE DEALERSHIP I FOUND IT WASN'T UNDER WARRANTY. THE TIRES ARE SEPERATE AND HAD TO BE PRORATED FOR WEAR. THE COST OF THE SAME TIRE PLUS THE COST OF THE LABOR WAS ALMOST A HUNDRED DOLLARS. I CAN'T BELIEVE I AM FIXING SOMETING I DIDN'T CAUSE. FORD WON. I BOUGHT A NEW TIRE BUT FROM A DIFFERENT COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061305September 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SHIFTED INTO NEUTRAL AND KICKED BACK INTO DRIVE WHILE DRIVING. *PH THE DEALER WAS UNABLE TO DUPLICATE THE CONSUMER'S CONCERN. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BEFORE THE WARRANTY EXPIRED. *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090669September 9, 2004
ELECTRICAL SYSTEM:IGNITION
IGNITION CYLINDER IS BROKEN AGAIN AFTER REPAIR. THIS PART NEEDS TO BE RECALLED! BEING UNABLE TO START THE CAR AT RANDOM IS UNSAFE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088913August 31, 2004
STRUCTURE
WATER LEAKS INTO TRUNK AND FLOOR CAR WAS TORN APART IN ATTEMPT TO FIX WATER LEAKS. HOOD, RIGHT FENDER,FRONT WINDSHIELD,REAR WINDOW,DASHBOARD,STEERING WHEEL. LL REMOVED FROM CAR THEN REINSTALLED, TO TRY TO FIX WATER LEAKS.*AK WE NOW FILL NOTHING WILL WORK CORRECTY AND CAR IS NOT SAFE TO DRIVE, SINCE STEERING WHEEL WAS REMOVED THEN REINSTALLED, FORD DEALERSHIP SERVICE DEPARTMENT DID ALL THIS WORK. CAR IS A LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091526August 30, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
COMPLAINT REGARDING FRONT COIL SPRINGS ON 2002 FORD FOCUS.*MR THE CONSUMER REPLACED ONE COIL SPRING ON HIS VEHICLE BECAUSE IT WAS BROKEN. THIS SERVICE WAS DONE THE SAME WEEK THE MANUFACTURER RECALLED THE FRONT SPRINGS ON THE SABLE AND TAURUS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088853August 30, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE KEY SPOTANEOUSLY DOES NOT TURN IN THE IGNITION. TWO OCCURRENCES AT $300 EACH WITHIN 2 MONTHS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088763August 29, 2004
ELECTRICAL SYSTEM:IGNITION
IGNITION LOCK ON THE 2002 FORD FOCUS IS FAULTY. THE CYLINDERS BECOME DAMAGED OVER TIME (SHORT DURATION OF TIME) DUE TO WEAR PREVENTING THE LOCK FROM TURNING. ALSO THERE IS A DEFECT IN THE PASSIVE ANTI-THEFT DEVICE CONNECTED TO THE IGNITION SWITCH. IT WILL FAIL OVER TIME AND CANNOT BE EASILY REPAIRED. THE LOCK HAS MALFUNCTIONED ON MY WIFE AND MYSELF MULTIPLE TIMES AND HAS EVEN COST US TEN MINUTES OF "HAGGLING" BEFORE THE SWITCH WOULD ENGAGE. I DO NOT CARE TO HAVE MY WIFE STRANDED, ESPECIALLY LATE AT NIGHT, DUE TO A PART WHICH IS KNOWN BY THE MANUFACTURER TO BE DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088734August 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, FUEL SYSTEM, GASOLINE, EXTERIOR LIGHTING:TURN SIGNAL, AIR BAGS:FRONTAL
TRANSMISSION WENT OUT 2 TIMES IN 1 YEAR. DRIVER AIRBAG SHIFTED ON ITS OWN. REAR PASSENGER DOOR DOES NOT UNLOCK/OPEN. FRONT BALL JOINT CRACKED. GAS COVER/DOOR FELL OFF. THE SMELL OF GAS INSIDE CAR AT ALL TIMES. BLINKER WOULD NOT TURN OFF BY ITSELF. KEY CHIME GOES OFF WHEN THE KEY IS OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088695August 27, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE REAR PASSENGER DOOR SOMETIMES WILL NOT LATCH SHUT. AFTER LOOKING AT IT, THE CATCH JUST SWINGS FREELY AND DOESN'T GRAB THE POST. AFTER REPEATED SLAMMING OF THE DOOR, IT WILL WORK AGAIN FOR A SHORT PERIOD. OPENED ONCE WHILE DRIVING. I KEEP A BUNJIE CHORD WITH ME IN CASE AND I BUNGEE IT SHUT WHEN IT ACTS UP. I DON'T HAVE ANYONE SIT IN THE RERAR PASSENGERS SEAT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088650August 26, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
1. CAR STALLED 1 DAY WHILE GOING AROUND A RIGHT CORNER. CAR ALSO STALLED ANOTHER DAY. ON AUG. 25 CAR STALLED WHILE DRIVING DOWN THE ROAD. EVERYTHING ELECTRICAL WENT OUT. WHEN PULLED OVER NOTICED SMOKE COMING FROM HOOD THEN THROUGH THE AIR VENTS. CAR WAS TOWED TO A FORD DEALER AND THE BATTERY, THE BATTERY COVER AND THE BATTERY CABLES WERE REPLACED AT NO CHARGE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10088363August 22, 2004
ELECTRICAL SYSTEM:IGNITION
STERRING LOCKED UP. KEY WILL ENTER IGNITION BUT WILL NOT TURN. CAR IS STILL IN THE SHOP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086827August 14, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 FORD FOCUS ZX5. BRAKES GRIND AND SQUEAL. AT 10,777 MILES (10,000-MILE SERVICE), FORD DEALERSHIP SAID FRONT BRAKE PADS AND ROTORS ARE COMPLETELY WORN OUT AND NEED TO BE REPLACED AT COST OF $500. CAR IS UNSAFE TO DRIVE WITHOUT REPLACING BRAKES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086846August 14, 2004
STRUCTURE:BODY
WATER LEAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087875August 13, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHEN STARTING THE VEHICLE AND DRIVING WITH THE AIR CONDITIONER ON OR ON A SLIGHT ENCLINE VEHICLE STALLED. THIS AFFECTED THE STEERING AND BRAKES. VEHICLE IS AT THE DEALERSHIP FOR THE FOURTH TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087886August 13, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
UPON PUTTING THE KEY IN THE IGNITION IT GOT STUCK IN THE IGNITION AND WON'T COME OUT. WHEN CONSUMER TRIED TO TURN KEY OVER OVER VEHICLE WILL NOT START. TOOK VEHICLE TO THE DEALER, BUT THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus