Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11290237December 20, 2019
FUEL/PROPULSION SYSTEM
STICKY CANISTER PURGE VALVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290317December 20, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 40 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. LANDMARK FORD LINCOLN (12000 SW 66TH AVE, TIGARD, OR 97223, (503) 639-1131) WAS CONTACTED AND DIAGNOSED THAT THE CPV FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289843December 18, 2019
VEHICLE SPEED CONTROL
VEHICLE IS SHUDDERING ON ACCELERATION IS DOING IT MORE OFTEN AND WORSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289923December 18, 2019
UNKNOWN OR OTHER
RECALL #19N08. THE CAR HAS WHAT RECALL LETTER SAYS IS "A JUDDER OR SHUDDER ON LIGHT ACCELERATION FROM A STOP OR DURING SHIFT EVENTS"; ALTHOUGH MINE IS NOT 'LIGHT'. SEVERAL TIMES UPON ENTERING A MAIN STREET FROM A SIDE STREET THE CAR SHUDDER'S SO BADLY I ALMOST GET HIT. WHEN DRIVING ON A TURNPIKE, I ACCELERATE, AND IT SHUDDERS. AT A STOP, IT SHAKES & SHUDDERS FOR 3 OR 4 CAR LENGTHS. IT'S NOT SAFE & IT'S GOTTEN WORSE SINCE I GOT THE CAR. MATTHEW'S FORD IN BROKEN ARROW, OK SAYS I DO NOT HAVE A CLEAN TITLE AND WHEN I CALLED THE OKLAHOMA COMMISSION DMV OFFICE, THEY SAY THE TITLE IS 'BRANDED'. WHAT DOES THAT MEAN? AND, ONE OF THEM SAID THAT THE WARRANTY HAD BEEN CANCELLED, THEREFORE THERE CAN BE NO RECALL WORK DONE ON THE VEHICLE. THERE ARE SOME EXTENUATING CIRCUMSTANCES SURROUNDING THIS CAR. THE DEALERSHIP LIED TO ME ABOUT THE FINANCING (HURTING MY CREDIT AND FINANCES) AND WE ENDED UP IN A LAWSUIT, WHICH WAS SETTLED. I WOULD HOPE THAT THE DEALERSHIP WOULD NOT DO ANYTHING MEAN TO HURT ME FURTHER. DURING THE LAWSUIT THEY HAD PROVIDED ME WITH A TITLE, BUT IT WAS NOT NOTARIZED PROPERLY, AND I COULDN'T GET A TAG FOR ALMOST 9 MONTHS. WHEN WE SETTLED, I RECEIVED A GREEN TITLE EXACTLY LIKE I HAD ON OTHER CARS...SO I DON'T KNOW WHAT IS WRONG WITH IT THAT HINDERS ME FROM A RECALL REPAIR. I'M 74 AND HAVE BOUGHT A LOT OF CARS AND THE TITLE LOOKS EXACTLY THE SAME AS THE OTHERS, NO NOTATIONS OR STAMPS ON IT OR ANYTHING. I EVEN LOOKED ON CAR-FAX AND TALKED TO THE PREVIOUS OWNER (A FEMALE COLLEGE STUDENT) BEFORE AGREEING TO PURCHASE THE CAR. THERE WAS ONLY 32,000 MILES ON IT WHEN I FIRST LOOKED AT IT DECEMBER 17, 2018. JUST REMEMBERED...THE SALESMAN SNEAKED IN A "TIRE & WHEEL WARRANTY" FOR $1,600. I CANCELLED IT, BUT HAD NOTHING TO DO WITH MECHANICAL PART OF CAR AND WARRANTY PLACE SENT MONEY BACK TO THE DEALERSHIP, WHICH THEY KEPT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289492December 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE STOPPED ABRUPTLY WHILE DRIVING. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED SIMULTANEOUSLY. THE CONTACT HAD THE VEHICLE TOWED TO CAVALIER FORD GREENBRIER (1515 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 424-1111) WHERE THE VEHICLE WAS INSPECTED MULTIPLE TIMES. THE KEY FOBS AND BATTERY WERE REPLACED; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288813December 13, 2019
POWER TRAIN
#1- ON AN INCLINE: AFTER COMING TO A COMPLETE STOP, TRANSMISSION PERIODICALLY SHUDDERS AROUND 15-20 MPH WHEN SHIFTING GEARS AUTOMATICALLY. ALSO OCCURS FREQUENTLY WHEN SLOWING DOWN TO 10 MPH FOR A SPEED BUMP, THEN ACCELERATING MODESTLY; USUALLY OCCURS IN 15-20 MPH RANGE. #2- AFTER TRANSMISSION HEATS UP (DRIVING FOR ABOUT 30 MINUTES), TRANSMISSION SHUDDERS AFTER COMING ALMOST TO A COMPLETE STOP, THEN TURNING ONTO ADJACENT STREET AND ACCELERATING MODERATELY. AGAIN, MOST OFTEN OCCURS BETWEEN 15-20 MPH. #3- HILLSIDE ASSIST ON AN INCLINE: SOMETIMES TRANSMISSION HOLDS VEHICLE IN PLACE, SOMETIMES VEHICLE ROLLS BACK. #4- FROM A DEAD STOP, ENGINE BOGS DOWN A LITTLE UPON INITIAL ACCELERATION UNLESS GAS PEDAL IS STRONGLY DEPRESSED. VEHICLE PURCHASED SEPTEMBER 2019 FROM DEALERSHIP, MULTIPLE EVENTS (OVER TWO DOZEN) OCCURRED BEGINNING ALMOST IMMEDIATELY AND CONTINUING OVER A THREE-MONTH (APPROXIMATELY 1,400 MILES DRIVEN) PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288147December 10, 2019
FUEL/PROPULSION SYSTEM
EACH TIME YOU PUT GAS INTO THE VEHICLE IT WILL NOT START FOR SEVERAL MINUTES. THE ENGINE KEEPS TRYING TO START BUT IT WILL NOT KICK OVER. ALSO THE CAR HAS STALLED WHILE BEING DRIVEN DOWN THE HIGHWAY AND IT HAS TAKEN SEVERAL MINUTES TO START BACK. THE DEALERSHIP WHERE I BOUGHT THE CAR REPLACED A SENSOR IN THE GAS TANK HOWEVER THIS DID NOT FIX THE PROBLEM. AFTER DOING MUCH RESEARCH I HAVE LEARNED THAT FORD HAD A SIMILAR ISSUE WITH THE 2.0 LITER FORD FOCUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288233December 10, 2019
POWER TRAIN
WHEN STARTING FROM A STOP OR ACCELERATING THE TRANSMISSION SLIPS AND SUDDENLY GAINS TRACTION. NOTICEABLE SLIPPING AND MISSED SHIFTS ARE ALWAYS OCCURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287694December 7, 2019
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
MY VEHICLE ACCELERATED WHEN I WAS SLAMMING FULL PRESSURE ON THE BRAKE AND CAUSED ME TO HIT A STORE, THANK THE LORD I HAD FULL COVERAGE AND IT ONLY DID COSMETIC DAMAGE TO THE VEHICLE, I'VE ALSO HAD TIMES WHERE IT WILL SAY THE TRACTION CONTROL IS OUT OR IT HAS NO UPHILL START, MY MODEL DOESN'T HAVE THAT. I WOULD LIKE A REFUND ON MY VEHICLE BUT IT HAS ISSUES ALREADY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11287399December 6, 2019
POWER TRAIN
THE VEHICLE CONTINUALLY SURGES WHEN ACCELERATING FROM A STOP. VEHICLE HAS BEEN TAKEN IN REPEATEDLY AND I AM TOLD THAT THEY UPDATE SOFTWARE ON A MODULE. AM TOLD IT IS A KNOWN ISSUE BUT BECAUSE IT IS IN LITIGATION THEY CAN'T REPLACE TRANSMISSION. I WANT A SAFE CAR. I AM AFRAID TO LET MY GRANDCHILDREN RIDE IN IT. DATE BELOW FOR EVENT DATE IS MOST RECENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287119December 5, 2019
POWER TRAIN
WHILE IN RUSH HOUR TRAFFIC THE VEHICLES DPS6 DUAL-CLUTCH "POWERSHIFT" TRANSMISSION FAILED TO DOWNSHIFT PROPERLY CAUSING THE CAR TO REAR ENDED THE CAR IN FRONT OF IT. IMPACT WAS ROUGHLY 15-25 MPH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11282955November 30, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I HAVE GOTTEN MY CAR TO THE DEALER FOR THE VARIOUS RECALLS AND MY CAR STILL IS UNSAFE FIVE SEPARATE INSTANCES MY CAR HAS SLOWED TO NEAR STOPPING AND THREE OF THOSE INSTANCES WHERE ON A MAJOR HIGHWAY WITH CHILDREN IN THE CAR OF THOSE THREE TIMES I'VE BEEN LUCKY THAT I HAVE STAYED AND CONTINUED TO DRIVE ON THE RIGHT NEAR THE EMERGENCY LANE. THIS CAR IS UNSAFE TO DRIVE I HAVE THE SAME INSTANCE AND EVERY RECALL IS SUPPOSED TO BE A SOLUTION TO THE PROBLEM. I'VE TAKEN IT TO THE DEALER TO CHECK ON IT AND EVERYTHING APPEARS TO BE WORKING PROPERLY UNTIL IT'S TIME TO DRIVE AND IT CONTINUES TO STALL AND STOP. I'VE MADE A COMPLAINT BEFORE REGARDING THIS VEHICLE. THIS VEHICLE IS UNSAFE TO DRIVE AND THERE IS STILL NO SOLUTION TO THE ISSUE THAT CAN END UP COSTING LIVES. THIS CAR NEEDS TO BE RECALLED DUE TO ITS UNSAFE CONDITION YET THE COMPANY REFUSES TO TAKE ACCOUNTABILITY FOR THIS SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283067November 30, 2019
AIR BAGS
MAJOR ACCIDENT WITH NO AIR BAY DEPLOYMENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11282949November 29, 2019
SERVICE BRAKES
MY CAR WAS PART OF A RECALL I TOOK IT TO FORD AND SUPPOSEDLY IT WAS A QUICK FIX TIL THEY COULD INVESTIGATE AND FIND AN ACTUAL FIX FOR IT. IMMEDIATELY AFTER I GOT IT BACK FROM FORD I STARTED CALLING THE DEALER AS WELL AS FORD THEMSELVES TO INFORM THEM THAT MY CAR WAS NOT DRIVING RIGHT AND THAT SOMETHING NEEDED TO B DONE DUE TO IT BEING A SAFETY CONCERN. ON NOV 28 2019 I WAS APPROACHING A STOP SIGN AND WENT TO APPLY MY BRAKES AND AT THE MOMENT I DID THAT THE CARS DASH LIGHTS COMPLETELY LIT UP INCLUDING TRACTION LIGHT, CHECK ENGINE LIGHT HAD BEEN ILLUMINATED SINCE I GOT IT BACK FROM FORD, THE ABS LIGHT AND THE UP HILL PARKING LIGHT. THE BRAKES WOULD NOT WORK OR STOP MY CAR IT SEEMED AS THOUGH MY CAR EITHER SHUT OFF OR JUST STOPPED RESPONDING TO ANY THING I TRIED TO DO TO GET IT UNDER CONTROL AND AVOID A CRASH, NOTHING WORKED. AS I GOT CLOSER TO THE INTERSECTION I HAD NO OTHER CHOICE BUT TO TURN THE WHEEL AND CONTINUE THROUGH THE INTERSECTION AND TRIED APPLYING MY BRAKES, ALL THIS RESULTED IN AN ACCIDENT WITH ME GOING OVER A CURB DOWN A DITCH INTO A RESERVOIR AND THEN I GOT BOUNCED BACK UP THE DITCH AND HIT A TREE WHICH FINALLY STOPPED MY CAR. MY CAR IS NOW TOTALED I'VE ONLY HAD OT FOR 17 MONTHS AND BECAUSE OF THE FACT THAT I COMPLAINED SEVERAL TIMES TO FORD AND THE DEALER AND WAS TOLD THERE WASNT A FIX AVAILABLE, NOW I'M OUT OF MY ONLY CAR I STILL OWE MONEY ON IT DUE TO IT BEING FINANCED, AND STILL FORD DOES NOT HAVE A FIX. I'M LUCKY TO HAVE ONLY WALKED AWAY WITH MINOR YET PAINFUL INJURIES BUT WHAT HAPPENS TO THE NEXT PERSON? FORD NEEDS TO STEP IT UP. IM.ENCLOSING SEVERAL PICTURES OF THE CAR ACCIDENT AS WELL AS THE CHECK ENGINE LIGHT ILLUMINATED WHEN I GOT MY CAR BACK FROM THE DEALER AFTER IT WAS SUPPOSED TO B TEMPORARILY FIXED. THE POLICE REPORT IS UNAVAILABLE AT THIS TIME DUE TO THE ACCIDENT JUST HAPPENED A FEW DAYS AGO BUT ONCE I RECEIVE IT I CAN FORWARD IT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11281995November 24, 2019
POWER TRAIN
VEHICLE EXPERIENCES CLUTCH SHUDDERING ON LIGHT ACCELERATION. FORD HAS EXTENDED THE WARRANTY BUT REFUSES TO REPAIR THE VEHICLE AS THE SERVICE TECH ADVISES, AFTER DRIVING IT, THAT IT ISN'T SEVERE ENOUGH YET, PER FORD'S ARBITRARY STANDARDS. WHEN DRIVING THE VEHICLE, THE SHUDDER OCCURS WHEN FIRST STARTING OUT FROM A STOP. THE NORMAL REACTION WHEN THIS OCCURS IS TO GIVE IT MORE GAS, RESULTING IN MORE RAPID ACCELERATION THAN PLANNED OR NECESSARY. THIS MAY RESULT IN LOSS OF CONTROL OF THE VEHICLE, ESPECIALLY ON WET OR ICY ROADS. IT IS A DEFECTIVE PRODUCT, ACKNOWLEDGED BY FORD, BUT FORD REFUSES TO REPAIR IT, GAMBLING THAT I'LL SELL IT OR TIME ON THEIR EXTENDED 'WARRANTY' WILL RUN OUT BEFORE IT GETS BAD ENOUGH TO MEET THEIR ARBITRARY REPAIR THRESHOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280250November 15, 2019
UNKNOWN OR OTHER
RECEIVED RECALL NOTICE 18S32. I WENT TO FORD WEBSITE TO CHECK IF THERE ARE ANY OTHER RECALLS SO I COULD THEM WHILE DONE I'M OUT OF TOWN. THE ONLY RECALL IT LISTED IS THIS ONE, BUT WEBSITE SAYS RECALL INCOMPLETE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280281November 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHUDDERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUBURBAN FORD OF WATERFORD (248-674-4781, LOCATED AT 6975 HIGHLAND RD, WATERFORD, MI 48327) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279600November 12, 2019
POWER TRAIN
12-2-2016 PURCHASE DATE. PURCHASE WAS DELAYED BECAUSE SANDIFAR'S HAD TO TAKE IT TO A DEALERSHIP FOR TRANSMISSION REPAIR. CLUTCH PACK IS WHAT I REMEMBER BEING TOLD. 1-26-19 BREAK DOWN. DRIVING TO WORK ON A PAVED COUNTY ROAD AND GOT A 'TRANSMISSION OVERTEMP' ERROR (IT WAS IN THE TEENS TEMPERATURE-WISE OUTSIDE WITH SNOW ON THE GROUND). TRANSMISSION WOULD NOT FUNCTION FOR SEVERAL MINUTES, THEN WOULD ONLY GO A MILE OR 15 BEFORE OVERHEATING AGAIN. FINALLY GAVE UP AT THE DINER AT HIGHWAY 9 AND HIGHWAY 26. HAD IT TOWED (PAID $200) TO HUBLER/DELLEN/MCCOY/WHATEVER IN MUNCIE. HAD TO RENT A CAR FOR TWO DAYS (I HAD IT FOR MORE THAN 24 HOURS). THEY REPLACED THE TRANSMISSION CONTROL MODULE UNDER WARRANTY AND CHARGED ME $430.96 TO REPLACE THE CLUTCH ACTUATOR. AS FAR AS I CAN TELL IT STILL SLIPS. SEPTEMBER 2019 RECEIVE LETTER FROM FORD. HAD SOME WORK DONE AT ADAMS (ACROSS FROM WORK IN KOKOMO). THEY MENTION THE CLUTCH SEEMS TO BE SLIPPING. 11-11-19 TO IT TO BRAD HOWELL FORD IN KOKOMO. TALKED TO JEFF IN THE SERVICE DEPARTMENT. HE MADE COPIES OF MY LETTER AND MY PAPERWORK FROM HUBLER. THE SERVICE MANAGER WAS SUPPOSED TO LOOK INTO WHAT CAN BE DONE AND CALL ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278829November 8, 2019
FUEL/PROPULSION SYSTEM
RECALL NOTICE WAS 'SOFTWARE' UPDATE TO DETECT HARDWARE ISSUE. NO ISSUE DETECTED. THE HARDWARE THAT HAD ISSUED FAILED 2 WEEKS LATER. FORD STATES THAT THE RECALL WAS COMPLETED AND CANNOT OPEN. THE EQUIPMENT (CANISTER VALVE) THAT THE RECALL WAS CREATED FOR FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278136November 4, 2019
POWER TRAIN
CAR BEGAN SHUDDERING AND THEN WOULD NO LONGER SHIFT GEARS OR ACCELERATE WHILE GOING UP AN ON RAMP TO THE HIGHWAY. HAD TO PUT THE CAR IN NEUTRAL TO ROLL OUT OF TRAFFICS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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