Ford Focus Complaints (2002)

971 consumer complaints on file.

#10615969July 24, 2014
ENGINE, ELECTRICAL SYSTEM
CAR WHEN WARMED UP AND DURING INTERCITY DRIVING WILL RANDOMLY CUT OUT WHEN THE ACCELERATOR IS NOT DEPRESSED. CAR SHUTS OFF AND BECOMES HARD TO STEER AND CONTROL. HAVE ALMOST BEEN HIT AND NO ONE CAN FIGURE OUT WHAT'S WRONG. IT DOES THIS INTERMITTENTLY. ALSO THE CAR HAS THE UPDATED THERMOSTAT HOUSING AND THE THERMOSTAT STILL TENDS TO OVERHEAT. HAVE CONTACTED FORD AND CALL CENTER EMPLOYEE DID NOT SEEM TOO ENTHUSIASTIC TO HELP. OFFERED TO FIND ME A FORD DEALER BUT NOT SOMEONE FROM THEIR SAFETY OFFICE. ALSO, CAR HAD OLD STYLE IGNITION CYLINDER WHICH LOCKED BACK IN FEBRUARY. THIS SEEMS TO BE A COMMON PROBLEM... AFTERMARKET HAVE THE SAME DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606714June 28, 2014
SUSPENSION
2002 FORD FOCUS ZX5. BRAKES WERE REPLACED AND FIRST TIME IT WAS DROVE THERE WAS A NOISE FROM FRONT PASSENGER WHEEL AREA. FOUND THE COIL SPRING IS MOVING AND MAKING POPPING NOISE. I GOOGLED THE PROBLEM AND FOUND A LOT OF COMPLAINTS ABOUT THESE SPRINGS BREAKING AND DAMAGING TIRES OR CAUSING ACCIDENTS AND THAT THERE HAD BEEN A RECALL? TRYING TO FIND OUT FOR MY MOM. THIS IS HER CAR BUT I AM GIVING MY CONTACT INFO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605370June 23, 2014
ENGINE
EVEN TODAY, I NEVER KNOW WHEN I CAN GET A STARTUP. THE KEY DOES NOT CATCH RIGHT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604779June 20, 2014
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 50 MPH, ANOTHER VEHICLE MADE U-TURN AND CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOT PROPERLY RESTRAIN THE DRIVER OF THE VEHICLE. THE CONTACT WAS TAKEN TO A NEARBY EMERGENCY ROOM TO BE TREATED WITH BACK, SHOULDER AND NECK INJURES. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 30,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10588014May 13, 2014
ENGINE
THE CAR VIBRATES; SHAKES. I WAS TOLD BY TWO AUTO REPAIRMAN BEFORE I WAS AWARE OF JUST WHAT THE PROBLEM WAS. IT IS NOW A LITTLE WORSE. I NEED TO GET IT REPAIRED SOON AND I WILL. I WAS HOPING THERE IS A RECALL ON THE MOUNTS. I WAS TOLD THERE WAS BY ADAMS STREET MUFFLER IN TALLAHASSEE. TALLAHASSEE FORD SAYS THEY HAVE NO RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587719May 12, 2014
WHEELS, TIRES
ON 05/09/2014 AT APPROXIMATELY 1750 HOURS I WAS TRAVELING SOUTHBOUND ON INTERSTATE 95 ADJACENT TO MILE MARKER 99 LOCATED NEAR STUART, FLORIDA WHEN I SUDDENLY FELT A VERY STRONG VIBRATION AND LOUD NOISE COMING FROM THE FRONT RIGHT AXLE, IMMEDIATELY AFTER THE FRONT RIGHT TIRE TREAD SEPARATED FROM THE TIRE CAUSING ME TO LOOSE STEERING CONTROL OF THE VEHICLE. THE VEHICLE EVENTUALLY CAME TO A FULL STOP AND UPON FURTHER INSPECTION ON THE SHOULDER IT WAS REVEALED THAT THE SEPARATION OF THE TIRE TREAD CAUSED SIGNIFICANT DAMAGES TO THE VEHICLE TO INCLUDE FRONT RIGHT FENDER DENTS, BRAKING AC REFRIGERANT LINES, FRONT HEADLIGHT ASSEMBLY, SIDE MARKER AND THE PLASTIC COVER THAT GOES UNDERNEATH THE WHEEL WELL. THE TIRE IS DESCRIBED AS A FIRESTONE FR380, 185/65R14 86S WITH DOT E26L 38B 3110 A30. THE VEHICLE WAS TOWED TO A PEP BOYS SHOP IN JUPITER, FL AND THE TIRE WAS TAKEN TO THE TIRE PLUS STORE LOCATED IN JUPITER, FL TO BE EXCHANGED. THE TIRES WERE ORIGINALLY PURCHASED AND INSTALLED AT TIRES PLUS ON OCTOBER, 2010 AT 77,600 MILES AND OVERALL THE TIRE HAD LESS THAN 20,000 ROAD MILES WHEN THE ENTIRE TIRE TREAD SEPARATED. PICTURES OF THE TIRE ARE AVAILABLE UPON REQUEST, THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587722May 12, 2014
TIRES, TIRES:TREAD/BELT
ON 05/09/2014 AT APPROXIMATELY 1750 HOURS I WAS TRAVELING SOUTHBOUND ON INTERSTATE 95 ADJACENT TO MILE MARKER 99 LOCATED NEAR STUART, FLORIDA WHEN I SUDDENLY FELT A VERY STRONG VIBRATION AND LOUD NOISE COMING FROM THE FRONT RIGHT AXLE, IMMEDIATELY AFTER THE FRONT RIGHT TIRE TREAD SEPARATED FROM THE TIRE CAUSING ME TO LOOSE STEERING CONTROL OF THE VEHICLE. THE VEHICLE EVENTUALLY CAME TO A FULL STOP AND UPON FURTHER INSPECTION ON THE SHOULDER IT WAS REVEALED THAT THE SEPARATION OF THE TIRE TREAD CAUSED SIGNIFICANT DAMAGES TO THE VEHICLE TO INCLUDE FRONT RIGHT FENDER DENTS, BRAKING AC REFRIGERANT LINES, FRONT HEADLIGHT ASSEMBLY, SIDE MARKER AND THE PLASTIC COVER THAT GOES UNDERNEATH THE WHEEL WELL. THE TIRE IS DESCRIBED AS A FIRESTONE FR380, 185/65R14 86S WITH DOT E26L 38B 3110 A30. THE VEHICLE WAS TOWED TO A PEP BOYS SHOP IN JUPITER, FL AND THE TIRE WAS TAKEN TO THE TIRE PLUS STORE LOCATED IN JUPITER, FL TO BE EXCHANGED. THE TIRES WERE ORIGINALLY PURCHASED AND INSTALLED AT TIRES PLUS ON OCTOBER, 2010 AT 77,600 MILES AND OVERALL THE TIRE HAD LESS THAN 20,000 ROAD MILES WHEN THE ENTIRE TIRE TREAD SEPARATED. PICTURES OF THE TIRE ARE AVAILABLE UPON REQUEST, THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585730April 30, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE FROM THE FRONT END. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO PROVIDE RESTRAINT TO THE DRIVER. THE DRIVER SUSTAINED UNKNOWN INJURIES WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE AIR BAG FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10563325February 6, 2014
ELECTRICAL SYSTEM
DECKLID WIRING HARNESS CAN FATIGUE AND DEVELOP BROKEN WIRES IN THE BEND AREA OF THE HINGE. SIMILAR TO NHTSA RECALL ID# 00V411000. CONSEQUENCES: THIS COULD RESULT IN EITHER A LOSS OF INDIVIDUAL LAMP FUNCTIONS, OR IN THE CASE OF A SHORT OF THE BROKEN WIRES THAT CAUSES A FUSE TO OPEN, IN THE LOSS OF STOP LAMP OR TAIL LAMP FUNCTION. LOSS OF STOP LAMP OR TAIL LAMP FUNCTION COULD INCREASE THE RISK OF A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559998January 15, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
LAST INSPECTION IT WAS REPORTED TO INSPECT THIS YEAR THE CROSSMEMBER/SUBFRAME NEEDED TO BE REPLACED OR CAR WOULD NOT PASS INSPECTION RESEARCHING THIS I'VE FOUND SEVERAL PEOPLE COMPLAINED ABOUT THIS ALSO I SAW RECALL OF MORE SUSPENSION ISSUES OCCURRING NOW.. 40 K MILEAGE IT HAS LAST YEAR HAD TO REPLACE SWAY BAR BECAUSE IT LET LOOSE WHEN I DROVE HOME PUNCTURING MY TIRE ALMOST WENT INTO THE RIVER THIS NIGHT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557955December 31, 2013
AIR BAGS
I WAS DRIVING ON BAKER STREET IN WEST ROXBURY, MA. I HAD THE RIGHT OF WAY WHEN ANOTHER DRIVER IN A 2010 LINCOLN MKX RAN A STOP SIGN AND HIT ME. I WAS HIT ON THE DRIVER'S SIDE. THE SPEED AND FORCE OF THE IMPACT TOOK OUT THE ENTIRE FRONT END OF MY CAR. MY VEHICLE WAS DRAGGED OFF BAKER STREET AND INTO THE INTERSECTION OF BAKER AND CAPITAL. THE DRIVER WHO HIT ME WAS DRIVING AT SUCH A SPEED, THAT BEFORE STOPPING, THEY CONTINUED ON, HITTING A STOP SIGN, TAKING IT DOWN AND HITTING ANOTHER CAR, PUSHING IT UP ONTO THE SIDEWALK INTO A TELEPHONE POLE. THIS WAS AN ACCIDENT THAT TOTALED 3 VEHICLES - AND - MY AIRBAGS DID NOT GO OFF! I AM WRITING BECAUSE WEEKS AFTER THE ACCIDENT MY LOWER BACK AND SHOULDERS ARE STILL CAUSING ME A GREAT DEAL OF PAIN. AND I CALLED TO REPORT THIS INCIDENT TO FORD AFTER READING THIS HAS HAPPENED MANY TIMES TO DRIVERS/OWNERS IN 2002 FORD FOCUS'S! FORD TOLD ME THEIR REGIONAL CUSTOMER SERVICE MANAGER ([XXX]) WOULD BE IN TOUCH IN 1 DAY - AND THEY WOULD WANT TO LOOK AT THE VEHICLE . . . [XXX] HAS NOT BEEN IN TOUCH AND I HAVE NOT HEARD A WORD FROM FORD. I APPRECIATE THE PROBLEMS OF AIRBAGS GOING OFF WHEN THE SHOULD NOT, OR GOING OFF UNEXPECTEDLY - BUT IF AIRBAGS DO NOT GO OFF WHEN THERE IS AN IMPACT THERE IS A PROBLEM! IF IT HAPPENS ONCE OR TWICE IT MAY BE A FLUKE - THIS IS NOT THE CASE! AIRBAG FAILURE IN THE 2002 FOR FOCUS IS A REPORTED PROBLEM BY MANY - REPORTED TO YOU OVER AND OVER - LET THERE NOT BE A DEATH BECAUSE YOU AND FORD DID NOT DO THE RIGHT THING - CHECK THESE VEHICLES - ALL OF THEM! ONE LIFE IS TOO PRECIOUS NOT TO DO WHAT IS CLEARLY THE RIGHT THING - DO A RECALL! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10556038December 14, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, ELECTRICAL SYSTEM
VEHICLE TOWED TO FORD DEALER BECAUSE IT WOULD NOT START. UPON INSPECTION, DEALERSHIP FOUND FRONT SUB FRAME COMPLETELY RUSTED THROUGH. SAID IT IS "ONE POTHOLE AWAY FROM THE ENGINE FALLING OUT; TOTALLY UNSAFE TO DRIVE." RUSTING ALSO CAUSED CORROSION IN WIRES FROM IGNITION TO STARTER, RESULTING IN CAR NOT STARTING. THIS CAR WAS PURCHASED BRAND NEW, HAS BEEN GARAGE KEPT, ONLY DRIVEN 5,000 MILES PER YEAR BY ELDERLY COUPLE. OBVIOUSLY THE METAL USED IN SUB FRAME WAS NOT PROPERLY COATED. WILL COST THOUSANDS OF DOLLARS TO FIX, IF IT IS DEEMED WORTH FIXING! SOMEONE COULD HAVE BEEN SERIOUSLY HURT OR KILLED IF THIS ENGINE HAD INDEED FALLEN OUT WHILE IN MOTION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554633December 3, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE IGNITED IN FLAMES WITHOUT WARNING. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITHOUT INJURY. THE FIRE DEPARTMENT AND THE POLICE DEPARTMENT WERE CALLED AND BOTH A POLICE AND FIRE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS RULED AS DESTROYED AND WAS TOWED TO THE CONTACT'S INSURANCE AGENCY FOR FURTHER INVESTIGATION OF THE FAILURE. THE CONTACT ALSO MENTIONED THAT UPON FURTHER RESEARCH, HE DISCOVERED THAT THE CRUISE CONTROL WIRING REMAINED HOT AT ALL TIMES AND COULD HAVE POSSIBLY BEEN THE CAUSE OF THE FIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10550137October 30, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE LOW OIL WARNING INDICATOR ILLUMINATED CONTINUOUSLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A SMALL AMOUNT OF OIL WAS ADDED TO THE RESERVOIR. LATER AS THE CONTACT WAS DRIVING AN UNKNOWN SPEED, SMOKE EMITTED INSIDE OF THE VEHICLE CABIN. THE VEHICLE THEN STALLED AND FAILED TO BE RESTARTED. THE VEHICLE WAS INSPECTED BY A CERTIFIED MECHANIC, WHO INFORMED THE CONTACT THAT THE ENGINE WOULD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10545440September 26, 2013
ENGINE
WHEN STARTING MY CAR FROM MY CARPORT IN THE MORNING, THE ENGINE MADE A RATTLING, GRINDING NOISE. I HAD THE VEHICLE TOWED TO THE FORD DEALERSHIP. THEY DETERMINED THAT THE VALVE SEAT HAD DROPPED, DAMAGING THE CYLINDER HEAD AND TWO OF THE PISTONS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542669September 9, 2013
ENGINE, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE WAITING AT A CONSTRUCTION SITE THE ENGINE DIED AND WOULD NOT START (THE ENGINE INDICATOR LIT). THE BRAKE LIGHTS, POWER WINDOWS, AND REAR HATCH RELEASE ALSO FAILED TO FUNCTION. THE VEHICLE WAS TOWED AND THE PERSONAL MECHANIC REPORTED THE ELECTRICAL HARNESS TO THE REAR HATCH HAD FAILED WHERE IS PASSED BETWEEN THE BODY AND THE HATCH DOOR. THE HARNESS ELECTRICAL INSULATION WAS CRACKED ON THE ENTIRE BUNDLE OF WIRES AND SHEDDING FRAGMENTS CAUSING SOME WIRES TO SHORT, THE 15 AMP FUSE FOR THE BRAKE LIGHTS HAD EVIDENCE OF HEATING, BUT DID NOT BLOW, RATHER, WIRES LEADING TO THE BRAKE PEDAL SENSOR, THE 15 AMP FUSE, AND ALONG THE HARNESS BACK TO THE SHORT IN THE REAR WIRING HARNESS NEAR THE CENTER BRAKE LIGHT HAD DISCOLORED AND WERE MELTED IN SOME SEGMENTS. FORD CUSTOMER SERVICE SAID TO CONSULT A FORD SERVICE CENTER TO DETERMINE IF THERE WAS A MANUFACTURING DEFECT. THE FORD SERVICE REPRESENTATIVE SAID HE HAD SEEN THIS BEFORE AND SAID IT WAS NOT A MANUFACTURING DEFECT, RATHER IT WAS A DESIGN DEFECT THAT OCCURS AFTER 10 YEARS OR MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541987September 5, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR COULD NOT BE LOCKED ELECTRONICALLY OR MANUALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 05V030000 (LATCHES/LOCKS/LINKAGES). THE FAILURE AND CURRENT MILEAGE WAS 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535425August 14, 2013
ENGINE, ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE MOTOR ON THE SUN ROOF AND ALL OF MY WINDOWS WENT OUT THE HANDLE ON DOOR FOR THE FRONT PASSENGER FELL OFF THE ,REAR DOOR ON THE PASSENGER SIDE ON THE INSIDE JUST FELL APART SOMETIMES YOU CAN'T OPEN THE DOOR FROM THE INSIDE OR THE OUTSIDE ITS LIKE THEY FREEZE UP AND A DAY LATER THEY OPEN (THIS IS A HUGE SAFETY ISSUE ) SOMETIMES MY CAR JUST DIES OUT AND ALL OF THE PANEL GOES BLANK LIKE IT JUST SHUTS DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534804August 12, 2013
UNKNOWN OR OTHER
WAS DRIVING MY CAR WHEN PASSENGER SIDE WINDOW SHATTERED AND COVERED MY PASSENGER WITH GLASS.WINDOW WAS IN HALFWAY BETWEEN UP AND DOWN POSITION. NO EVIDENCE OF ANYTHING THROWN AT WINDOW AND PASSENGER WAS NOT MESSING WITH WINDOW IN ANY WAY. NO INJURY TO THIS PASSENGER. ALMOST CAUSED AN ACCIDENT. WINDOW WAS REPAIRED AND REPLACED AT MY EXPENSE AND A MONTH LATER IT HAPPENED A SECOND TIME IN A DRIVE-THRU. MY WINDOW SHATTERED AGAIN WHEN THE PASSENGER WENT TO ROLL UP THE WINDOW WITH THE AUTOMATIC SWITCH AND IT COVERED HIM IN GLASS AND HIS HAND WAS CUT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10533503August 4, 2013
SUSPENSION
IN 2004 FORD ISSUED A WARRANTY EXTENSION ON THE FRONT COIL SPRINGS. THIS WAS CALLED: CUSTOMER SATISFACTION PROGRAM 03M02. THEY KNEW THE PART HAS BEEN INCORRECTLY MANUFACTURED AND THE COIL SPRING WOULD BREAK DUE TO CORROSION. THE WARRANTY WAS EXTENDED TO 150,000 MILES OR 10 YEARS. MY COIL SPRING BROKE ON JULY 26 2013 WHEN MY CAR ONLY HAD 56,193 MILES BUT IT WAS 11 YEARS OLD. THE FORD DEALER TOLD ME THAT THE COMPANY WOULD NOT PAY FOR THIS REPAIR. MY COMPLAINT IS THAT I THINK THE FORD MOTOR COMPANY SHOULD PAY FOR THIS REPAIR AND FOR THE OTHER FRONT COIL SPRING SINCE THE PROBLEM SHOULD HAVE BEEN A RECALL SINCE THE COMPANY KNEW THE PART HAD NOT BEEN MANUFACTURED CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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