Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11466206May 26, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
This is a lug nut-related complaint regarding the swelling and distorting of your tire factory installed lug nuts. I was not able to be remove lugnuts with the cars provided lug wrench. I was left stranded in a parking lot with a flat tire and had to drive the car with the flat tire to a local Firestone dealer, to have them remove and replace the damaged tire because I couldn't remove the tire after several attempts. an hour later I had several people try and help, It was a nightmare with my 90 year old mother. I should contact a lawyer, this is very unsafe if stranded on the highway. Ford needs to recall and replace all lug nuts. ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466241May 26, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2016 Ford Focus. The contact stated while at a traffic light and attempting to accelerate, the vehicle started shuddering while shifting gear. There were no warning lights illuminated. The contact drove the vehicle to an independent mechanic. The vehicle was diagnosed and the contact was informed that the DPS6 clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465122May 18, 2022
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to exceed 60 MPH while driving. The vehicle was taken to the dealer and diagnosed with transmission and fuel system failure. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The vehicle was no longer drivable and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465052May 17, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Focus. The contact stated that the vehicle was consuming an excessive amount of gasoline. The contact stated that the vehicle consumed approximately 12-gallons of gasoline per week. The contact stated that a message was displayed stating 40-45 miles to empty however, the vehicle would stall even though there was fuel in the vehicle. Additionally, the contact stated that the vehicle would fail to start up after refueling. The vehicle was taken to the local dealer where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was taken to a second dealer; Santa Fe Ford (16330 NW US Hwy 441, Alachua, FL 32615) to be diagnosed and the contact was informed that the failure was associated with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the recall repair had been completed on the vehicle three years ago. The vehicle was not repaired. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464807May 16, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed but the vehicle hesitated and started shuddering. There was no warning light illuminated. The contact was able to continue to drive. The contact stated that the failure had been reoccurring increasingly while driving from a complete stop. The vehicle was taken to an independent mechanic where the failure was diagnosed as a transmission failure associated with Ford Technical Service Bulletin Number: 19N08. The local dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Technical Service Bulletin Number: 19N08 due to the manufactured date of the vehicle. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464849May 16, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal as the service engine light would illuminate on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that the transmission had failed and needed to be replaced. The contact was also informed that the vehicle was not under recall or warranty for the failure. The manufacturer was notified of the failure and referred him to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464419May 12, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), UNKNOWN OR OTHER
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle began to experience loss of speed, the contact would depress the accelerator and the vehicle hesitated and jerked. The contact heard a grinding metal sound coming the floorboards. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to an auto parts store where the failure was diagnosed as the "transmission friction element A frozen in the on position." The contact drove the vehicle to a dealer where it was diagnosed that the transmission clutches needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken back to the same dealer. The vehicle was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The contact purchased a non-OEM TCM and the vehicle was repaired. The failure recurred and the contact purchased another non-OEM TCM which was re-installed. The failure reoccurred and the vehicle was returned to the same dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464169May 11, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving 35 MPH, the vehicle started jerking and then stalled. The contact stated that the check engine warning light was illuminated. The driver was able to return to the residence. The contact called an unknown local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463588May 6, 2022
AIR BAGS
The contact owned a 2016 Ford Focus. The contact stated that while driving at 35 MPH, a vehicle stopped abruptly causing a 3-vehicle collision ahead. As a result, the brake pedal was depressed however she crashed into the rear of the vehicle in front. The air bags did not deployed. The driver of the vehicle that the contact crashed into was taken by ambulance to the hospital, the driver's injuries and whereabouts were unknown. The contact later went to the hospital and was treated for pain and soreness in her back and right shoulder. The contact mentioned that after the impact she suffered a panic attack. A police report was filed. The contact's vehicle was towed to a collision center where it was pending to be towed to a salvage yard by the insurance company. The vehicle was deemed totaled by the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11463678May 6, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
Lug nuts have expanded and have to be replaced. This is a known safety issue and a recall needs to take place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462231April 26, 2022
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
The contact owns a 2016 Ford Focus. The contact stated that the fuel gauge was not reading the correct fuel level. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462214April 26, 2022
POWER TRAIN
The transmission slips going from first to second gear. Was told the clutches have went bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462097April 25, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while accelerating, the vehicle would hesitate while shifting gear and then lunge forward. The contact stated that the failure was ongoing. The contact stated no warning light was illuminated. The contact had not taken the vehicle to the local dealer. The vehicle was taken to an independent mechanic who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 18V169000 (Power Train). The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461363April 19, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that while driving 75 MPH, the vehicle stalled. The contact stated that the fuel gauge was fluctuating. The vehicle was taken to the local dealer where the vehicle was repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure recurred. The manufacturer was notified of the failure but no further assistance was provided. The approximate failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460414April 11, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 15 MPH, the transmission failed to shift as needed with the check engine warning light illuminated. The vehicle was taken to the local dealer and diagnosed with transmission failure. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459585April 4, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2016 Ford Focus. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle hesitated and then lunged forward abruptly. There was no warning light illuminated. The vehicle was taken to the dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459301April 2, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Car died and would not accelerate after slowing down to turn; no warning or dashboard lights on before incident; no overheating; started back up afterwards but stalled before engine turn over. Happened 3 times within 30 minutes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459246April 1, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to start. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was then towed to a transmission specialist who provided the same diagnostic information. The dealer was notified of the failure and informed the contact that the failure was associated to an extended warranty and the repair would be covered; however, he needed to contact the manufacturer for towing assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist with the repair of the vehicle as his VIN was not included in an unknown recall. The failure mileage was approximately 135,751.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459085March 31, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that since owning the vehicle, she has had the transmission clutch replaced on two separate occasions. The contact stated that the vehicle would hesitate upon depression of the accelerator pedal without warning. The contact had the vehicle repaired by the dealer after each failure under the vehicle warranty. The manufacturer had been notified of the failure. The vehicle was repaired. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459137March 31, 2022
POWER TRAIN:CLUTCH ASSEMBLY
The contact's daughter owns a 2016 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently decelerated while the RPM gauge remained high and the engine revved. The vehicle was taken to the dealer where it was diagnosed that the automatic clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 88,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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