Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11363382October 8, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE ACCELERATOR PEDAL FAILED TO OPERATE PROPERLY AS THE VEHICLE DOWNSHIFTED INTO 1ST GEAR. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO RUSTY ECK FORD, INC. (7310 E KELLOGG DR, WICHITA, KS 67207) TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE TRANSMISSION MODULE FAILED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE SAME DEALER 4 OR 5 TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363385October 8, 2020
STEERING
THIS IS GETTING OUT OF CONTROL HOW FORD CAN SELL CARS WITH FAULTS AND BAD PARTS AND GET AWAY WITH IT LIKE THE TRANSMISSION ISSUE AND THE ISSUE WITH THE STEERING FAULT THAT HAS THE CUSTOMER FORK OUT OVER 2 GRAND BECAUSE ITS ALL ONE UNIT BUT THEY DID A RECALL ON THE FUSION AND A FEW OTHERS SOMETHING TELLS ME THEY ALSO KNOW ABOUT THE FOCUS MINE IS A 2012 LESS THEN 70 K ON THE CAR AND HAVE HAD IN THE DEALERSHIP SEVERAL TIMES FOR BOTH ISSUES AND THEY SAY NOTHING IS WRONG WE DID A SOFTWARE FLASH MY GUESS THEY DIDN'T EVEN DO THAT ..SOMEONE NEEDS TO STEP UP AND FORCE A RECALL ON THE FOCUS I'M HAVING THE CODE COME UP EVERYDAY JUST MATTER OF TIME BEFORE I GET IN A WRECK OVER THE STEERING THIS HAS HAPPENED IN MOTION TWICE AND EVERYDAY PARKED BEFORE STARTING IT TAKES SEVERAL TIMES TURNING THE KEY OFF AND ON BEFORE FAULT GOES AWAY IN THE DASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363456October 8, 2020
POWER TRAIN
TRASMISSION MAL FUNCTION RUIN THE CLUTCH! THEY DON'T WANT TO PAY ME FOR THE REPAIR AND IS A COLLATERAL DAMAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362459October 2, 2020
POWER TRAIN
BOUGHT THE CAR USED AT A PRIVATE DEALER AND ONLY HAD IT A FEW DAYS AND CAR STARTED JERKING THEN JUST STOP WOULDN'T GO IN DRIVE OR REVERSE. TOOK IT TO WAYNE COUNTY FORD THEY WHERE NASTY SO I LOOKED UP RECALLS AND THERE'S A RECALL ON THE TRANSMISSION AND A LAW SUIET THAT WAS WON. NO WARRENTY BUT IT'S A RECALL THAT THEY NEED TO FIX. WHEN CAR JUST STOPS IN DANGER OF GETTING HIT BY OTHER VEHICAL CAUSE IT WILL NOT MOVE. CAN NOT EVEN ASSELORATE IT DIES RIGHT DOWN. TOOK IT TO A LOCAL TRANSMISSION PLACE AND THEY SAID IT NEEDED NEW TRANSMISSION. IT'S LISTED WHEN U LOOK UP THROUGH FORD THERE'S A RECALL ON THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362150October 1, 2020
FUEL/PROPULSION SYSTEM
I'M WRITING TO COMPLAIN ABOUT HOW FORD HANDLED THE SAFETY RECALL 18S32 / NHTSA RECALL 18V-735 . WHEN I GOT THE LETTER IN THE MAIL THAT MY CAR WAS RECALLED FOR THIS PART THAT COULD CAUSE THE GAS TANK TO COLLAPSE I TOOK IT TO MY LOCAL FORD DEALERSHIP AND THEY REPROGRAMMED THE VALVE , WHICH TO ME IS JUST PUTTING A BAND AID ON THE PROBLEM AND NOT REPAIRING IT. 11 MONTHS LATER THE PART FAILED AND WHEN I TOOK IT BACK TO THE DEALERSHIP TO HAVE IT REPLACED THEY CHARGED ME FOR THE REPAIR. AFTER TALKING WITH FORD MOTOR COMPANY THEY ARE TELLING ME THAT THIS IS THEIR POLICY. MY OPINION IS THAT THE PART SHOULD HAVE BEEN REPLACED ON THE FIRST VISIT. THIS WILL CAUSE SAFETY ISSUES IF LEFT WITH THE FAULTY PART ON THE CAR. CAN YOU CHECK INTO WHY FORD HAS SUCH A POLICY IN PLACE ? THANKS, SCOTT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361662September 29, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY CAR IS SHUTTING OFF WHEN I STOP THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361439September 28, 2020
ENGINE, UNKNOWN OR OTHER, EXTERIOR LIGHTING
#01. THE PANEL LIGHT ARE NOT WORKING IN MY 2012 FORD FOCUS HATCHBACK SE - THE FUEL WARNING LIGHT DOES NOT WORK EITHER WAY - STATIONARY OR IN MOTION, THE LOW FUEL WARNING LIGHT DOES NOT COME ON. I NEED FURTHER ASSISTANCE IN TROUBLESHOOTING FOR THIS VEHICLE. TO INSPECT MY VEHICLE AND CHECK WHY THE LIGHTS ARE NOT COMING ON. #2 THE POSITIVE BATTERY CABLE IS VERY CORRODED. #3. I'MNOTABLE TO PROPERLYOPENCAR FRONT DOOR FROM OUTSIDE ONPASSENGERSIDE. I CAN OPEN THE DOOR BUT EXERTING A GREATER FORCE WHEN I PULL TO OPEN THIS DOOR THAN THE REST OF THE DOORS.*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361480September 28, 2020
ELECTRICAL SYSTEM, STEERING
RECEIVED A MESSAGE OF POWER STEERING ASSISTT FAILURE THEN WHEEL WOULD NOT TURN AND GOT VERY HARD I WAS ALMOST IN AN ACCIDENT . IT WAS IN MOTION ON THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361110September 25, 2020
UNKNOWN OR OTHER
WHILE ROUNDING A TURN GOING UP HILL MY CAR STARTED SHIMMYING, AND STUDDERING. AT THAT POINT I AM LOSING POWER. WHEN PULLING INTO TRAFFIC IT IS ALSO DOING IT. I AM AFRAID IT'S GOING TO CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361172September 25, 2020
FUEL/PROPULSION SYSTEM
UNDER FORD RECALL # 18S32 A FUEL TANK DEFORMATION MAY HAPPEN FROM THE CANISTER PURGE VALVE (CPV). MY VEHICLE WAS ONLY FIXED WITH THE REPLACEMENT OF PURGE VALVE AND REPROGRAMMING THE PCM; AKINS FORD INVOICE# FOCS439115' LINE J#3 ON INVOICE. NO WHERE ON THE INVOICE DOES IT SAY THE FUEL TANK WAS INSPECTED. I RECEIVED CAR BACK AND I HAD RUN OUT OF FUEL TWICE (WITH GAUGE SAYING ATLEAST 50+ MILES TO EMPTY) OVER THE NEXT FEW MONTHS. I HAVE ANOTHER RECALL FOR THE DOOR LOCKS AND AFTER TALKING WITH DEALERSHIP WE AGREED TO SCHEDULE A DATE WHERE AS FORD COULD GIVE A LOANER CAR SO THAT THE DEALERSHIP COULD ADDRESS BOTH ISSUES. A WEEK LATER I WAS TOLD THAT THE FUEL TANK IS DEFORMED AND NEEDED REPLACEMENT BUT FORD WOULD NOT PAY FOR IT?? I WAS GIVEN EMAIL THAT FORD WILL NOT GO BACK TO OPEN THE CASE ABOUT TANK RECALL BECAUSE THEY FEEL I AM NOT A " LONG TERM VALUE (LTV) CUSTOMER" ? FYI I AND MY FAMILY HAVE BOUGHT SEVERAL CARS OVER THE YEARS AND JUST BECAUSE I HAVEN'T PURCHASED A NEW ONE IN THE LAST 5 YEARS AND DID JUST BUY THIS CAR AT BEGINNING OF 2020 ;BUT MY BROTHER IN-LAW DID AT END OF 2019.. ? WHY SHOULD THIS MATTER WHEN A SAFETY ISSUE; WHICH IT IS STILL, WHERE THE CAR COULD STOP RUNNING WHILE IN THE HIGHWAY BECAUSE OF THE UNSURE STATUS OF HOW MUCH FUEL IS LEFT. THERE ARE SEVERAL THINGS ONLINE ABOUT THIS HAPPENING TO OTHER OWNERS CARS JUST STALLING IN THE LANES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360657September 23, 2020
STEERING
I WAS DRIVING ON THE INTERSTATE GOING 70MPH AND MY POWER STEERING WENT OUT ON THE DASH STEERING ASSIST FAULT POPPED UP ON MY DASH. I FORTUNATELY WAS ABLE TO PULL OFF THE INTERSTATE WITH OUT A ACCIDENT OCCURRING. IT WAS THE SCARIEST EVENT THAT HAS EVER HAPPENED TO ME AND MY CHILDREN. THIS STEERING FAULT COULD HAVE SERIOUSLY INJURED MY FAMILY OR SOMEONE ELSE. AND THEIR IS NO ACTIVE RECALL BUT THIS IS A COMMON PROBLEM IN THE 2012 FOCUS I SEE ONLINE. I HAVE A INVOICE FROM FIRESTONE THAT IT WILL BE 2,531.50 TO REPAIR POWER STEERING RACK AND PINION ASSEMBLY. FORD SHOULD BE HELD RESPONSIBLE FOR THIS AND PUTTING MY FAMILY AND OTHERS IN DANGER AND THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360705September 23, 2020
UNKNOWN OR OTHER
MY HORN DOESNT WORK NOR DOES RADIO. DOOR LOCKS. OPERATE BY THEM SELFS, LOCK UNLOCK WHEN DRIVING. THE RACK AND PINION POWER STEERING WENT OUT.THEN COME BACK ON. AND ANTI THEFT IS OUT. BEEN ON GOING FOR 3 YEARS NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360514September 22, 2020
FUEL/PROPULSION SYSTEM, STEERING
THIS IS ABOUT RECALL 18S32 FUEL TANK DEFORMATION RECALL I HAD THIS CAR IN THE DEALERSHIP SEVERAL TIMES AND MY OPINION THIS DEALERSHIP IS USELESS I RUN MY VIN ON THIS SITE AND SHOWS THIS RECALL HAS NOT BEEN FIXED I ALSO HAVE ANOTHER ISSUE THAT SEEMS IS BEING LOOKED AT BY FMCSA THE STEERING FAULT AND THE STEERING GOING OUT I PERSONALLY HAD A CLOSE CALL WHEN THE STEERING WENT OUT AND ALMOST CAUSED A WRECK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360565September 22, 2020
STEERING
3 TIMES, NOW; WHEN I BACKED OUT OF A PARKING SPOT AND ATTEMPTED TO TURN LEFT AND PULL FORWARD, THE STEERING LOCKED UP FOR A FEW SECONDS AND THEN SUDDENLY RELEASED. REASON IS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360181September 21, 2020
ENGINE, POWER TRAIN
IN THE SUMMER OF 2019 MY AIR CONDITIONING STOPPED BEING COOL. I HAD TO REPLACE THE WHOLE AIR CONDITION AS IT HAD A HOLE IN IT. THEN IN JULY 2020 MY TRANSMISSION JUST DIED. IT STARTED TO SLIP AND IMMEDIATELY STOPPED. I HAD TO REPLACE THE WHOLE THING. WHEN I FIRST BOUGHT THE CAR I TOOK IT BACK TO THE DEALER TWICE COMPLAINING ABOUT THEY WAY IT SHIFTED. THEY TOLD ME THERE WAS NOTHING WRONG. IT'S A NEW KIND OF TRANSMISSION THEY SAID. I PUT UP WITH IT ALL THE TIME, THINKING I COULDN'T FIX IT. NOT THAT I'VE REPLACED IT AT 69K MILES, I REALIZED THAT'S NOT RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360300September 21, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE VEHICLE WAS PREVIOUSLY TAKEN TO ALLAN VIGIL FORD (6790 MT ZION BLVD, MORROW, GA 30260) WHERE THE VEHICLE WAS REPAIRED UNDER AN UNKNOWN RECALL. WHILE THE VEHICLE WAS BEING REPAIRED, SHE WAS INFORMED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THERE WAS A RECALL FOR THE MODEL YEAR VEHICLE HOWEVER, THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD JERK FORWARD WITHOUT WARNING. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359798September 18, 2020
STEERING
I TURNED ON THE CAR (STATIONARY) IN MY PARKING LOT AND A WARNING LIGHT CAME UP ON DISPLAY STATING "STEERING ASSIST FAULT - SERVICE REQUIRED." THE STEERING WHEEL WAS DIFFICULT TO MOVE WITH CAR UNDER 5 MPH. I TURNED OFF THE CAR AND TRIED AGAIN. THE WARNING LIGHT IMMEDIATELY CAME ON AGAIN AND SAME ISSUE WAS OBSERVED. THE CAR IS CURRENTLY INOPERABLE AS IT CAN NOT BE SAFELY MOVED FROM A SMALL PARKING SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354880September 14, 2020
STEERING
POWER STEERING RACK GONE BAD AT 89,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354342September 11, 2020
SEAT BELTS
REAR PASSENGER SIDE SEAT BELT DOES NOT RETRACT PROPERLY. THE SEAT BELT HAS BARELY BEEN USED OVER THE LIFE OF THE VEHICLE, SO THIS IS NOT A WEAR ISSUE. TOOK VEHICLE TO FORD DEALER IN WASHINGTON, MO, AND THEY STATED THE SEAT BELT MECHANISM WOULD NEED TO BE REPLACED--COST WAS ABOUT $500. TOO MUCH FOR A SEAT BELT THAT BARELY GETS USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353824September 8, 2020
ENGINE, POWER TRAIN
WAS DRIVING HOME FROM WORK ON SR 64 AND MY AT DINGED AND TOLD ME TO PULL OVER IMMEDIATELY ONCE SAFE TO DO SO CAR AT HIGH TEMPERATURE. WAS STRANDED FOR HOUR ON THE SIDE OF ROAD WAITING FOR TOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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