Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11475168July 21, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera works intermittently. When it does not work, it’s either a very fuzzy black screen with almost no visibility, or a completely black screen. You cannot see anything behind you using it. There were over 700,000 newer Ford vehicles recalled with the same issues. There are no warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473794July 13, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN, STRUCTURE:BODY
wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11473558July 12, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that he received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) advising that a second notice would be sent once the remedy parts were available. The contact stated that upon taking the vehicle to the dealer for another repair, he inquired whether the dealer could complete the recall repair as well. The dealer informed the contact that the fuel tank needed to be replaced; however, the dealer could not complete the recall repair because parts were not yet available. However, in the work order that the dealer provided to the contact, the dealer marked the recall repair as complete. The contact stated upon starting the vehicle, the check engine warning light was illuminated. The contact, who is an independent mechanic, diagnosed that the PCV valve and fuel tank needed to be replaced. The contact associated the failure to NHTSA Campaign Number: 18V735000 (Fuel System, System) that was marked as complete. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 61,760.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472789July 7, 2022
POWER TRAIN
The TCM on this Ford Focus went out (it is available for inspection), which forced the car into limp mode. Fortunately, my kid was on a side road and not the freeway or it could have caused an accident. The car was taken in to the dealership on 10/06/21 and a new sensor was put in. It lasted all of a day or 2 before going back into limp mode, at which point the dealership told me that the TCM would need to be replaced but is on backorder with no ETA. He also mentioned that he had about 40 other customers with this exact same issue and no resolution. It is essentially undriveable at this time due to this part being on backorder (and has been on backorder for months or even a year or 2).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472816July 7, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 10 MPH, the vehicle failed to shift gear normally. While continuing to drive, the vehicle started operating normally. An independent mechanic diagnosed the vehicle and stated that a part of the dual clutch transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA for assistance. The failure mileage was 21,717.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472533July 6, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact called on behalf of a friend who owns a 2016 Ford Focus. The contact stated that after the driver refueled the vehicle, the vehicle inadvertently stalled. The contact stated while driving 3 MPH, the transmission was slipping. The contact stated that the check engine and transmission warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472551July 6, 2022
POWER TRAIN
I have a 2016 Ford Focus which I can no longer drive. Not safe. At times car doesn't move. Gears don't engage. Ford doesn't think this is a safety issue. There are warning lights on my dash. Ford is suppose to fix the issue, but can't make the parts. CSP 14m02 and 19n08 are the Customer Satisfaction Program . This will be the second time that my car is getting fixed. The risk is that I might get hit because the car will not move. So I can no longer drive the car. The car has been inspected by a Ford dealer. All they say is that I have to wait until the parts come in. Why is the same parts being used. They don't seem to fix the problem. There needs to be a better answer from Ford on how they are going to fix this issue. All Ford tells me is that I just have to wait and they are no giving me any other options. I really believe they need to rethink this repair, because it isn't fixing the problem. You can look at all the Focus that are on the lot and see that they have been fixed multiple times and most likely they will have to be fixed again. I just need answers and something done by Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471633June 29, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle shuddered. Additionally, the gear shifter was not able to shift into the intended gear and the vehicle was not able to drive forward. The vehicle was taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470602June 23, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle jerked abnormally. The contact stated that the vehicle jerked more violently while accelerating. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the purge valve failed and needed to be replaced. The contact stated that the failure persisted and the vehicle was taken to the dealer and the contact was informed that the clutch actuator needed to be replaced. On another occasion, the contact was unable to start the vehicle. The vehicle was towed to an unauthorized dealer and the contact was informed that the clutch assembly, transmission control module, and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 67,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470456June 22, 2022
FUEL/PROPULSION SYSTEM
When filling the vehicle with gas the vehicle shakes uncontrollably and shuts off for about 5 minutes due to the cylenoid in the fuel tank. This year make and model has an open recall for this however my vin is not listed under the recall .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470533June 22, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2016 Ford Focus. The contact stated while driving 25 MPH and accelerating, the vehicle started stalling and rumbling inadvertently. After several minutes of driving rough the vehicle returned to normal operation. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470008June 20, 2022
UNKNOWN OR OTHER
The vehicle was purchased used on June 4, 2022 from Next car imports (984) 989 5000. June 10th 2022 approximately 8 pm, while stopped at a light, the car shut off. I turned the key. The car crank back up. This occurred after putting gas into the car. Being the dealership added a warranty, I called the customer service and dealership. I called the dealership and spoke with [XXX] of (next car import, Clayton, nc) agreed to take the car and have their mechanic look at. Calling the dealership was the instruction from [XXX], of First Automotive (warranty) . Next Car Import kept the car from June 13th thru June 15th. Stated they drove the car tested the car and no issue. The evening of June 15th several hours after retrieving the car, I drove 1 mile from my home to get gas and the car stopped in the middle of the road, a very busy road. Someone push the car using another car the rest of the way to the gas station. I filled the car up and it still wouldn't start, it took at least 10 minutes before cranking up. The car has shut off several more times since then. Including the scariest of all being on a busy interstate June 19, 2022 while heading home from work. Barely 2 weeks owning this car, the dealership isn't willing to take it back. I'm experiencing anxiety every time I have to get in my car. I need options INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470078June 20, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
In the last 6 months my car has been to Rottet Ford in Tamaqua. My car Failed to start after driven had towed to dealer, replaced TCM, paid $200. 2nd time car system shut off everything and engine while driving. Started after hour, dealer replaced TCM paid $200 3rd time car failed to start after driven, even within 24hours from leaving dealership being fixed, waiting to see WHY. But assuming TCM again. Ford customer experience specialist [XXX] ext [XXX] [XXX] Recall on 2016 ford focus, but not her VIN. All 3repairs were the TCM (transmission control module) Ford customer service told me to report this and ask it be added to recall list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468979June 13, 2022
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact's sister owns a 2016 Ford Focus. The contact stated that the vehicle stalled while driving at various speeds and also while in reverse(R) while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that the vehicle would fail to accelerate above 40 MPH while driving. The dealer was notified of the failure and informed him that the vehicle was out of warranty and not under recall. The vehicle was taken to an independent where it was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was referred to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468419June 9, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2016 Ford Focus. The contact stated while her daughter was driving 10 MPH, the vehicle started jerking. Once she was able to shift to the next gear the vehicle accelerated. The service engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with a transmission clutch slip. The contact was notified of NHTSA Campaign Number: 18V845000 (Power Train), however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA for assistance. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468295June 8, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while making a right turn, the vehicle failed to accelerate as needed. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and explained that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The failure mileage was 92,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467633June 5, 2022
WHEELS
Three of the five lug nut studs on my front passenger side wheel broke off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467516June 4, 2022
UNKNOWN OR OTHER
Ever since I first purchased this car I have had issues with the automatic transmission. It feels like the gears are slipping whenever you speed up and the car also vibrates when speeding up and you can feel and hear the gears slipping. I took my car to Hagerstown Ford a little after I bought this car and told them about this and they just told me that they hooked it up to their "machine" and it told them that the transmission was fine but yet it still to this day, over 5 years later, is still doing the same thing but now it's also making a strange noise when going in faster speeds, anywhere from 50mph to 80mph, and really has me worried that the transmission is now failing. I have heard that many, many people have had issues with ford focus/fiesta's automatic transmissions around the same year as my car, a 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467071June 2, 2022
POWER TRAIN
Many cars of this make, model and year have had a recall for the automatic clutch. I’ve taken it into a Ford dealer when the vehicle had around 55,000 miles and they replaced the clutch under warranty. Ford said that they extended the warranty to 7 years, 100,000 miles. My automatic clutch started doing the same thing again after about 20,000 miles after the first repair. I took it to the Ford dealer last week and they confirmed the automatic clutch was bad again but my VIN didn’t show up as being covered under the extended warranty. Their comment was “it depends on what plant the car was manufactured at.” My comment was “Ford already replaced this clutch once so it has nothing to do with where my car was manufactured at.” They would not fix it under warranty so I paid my $150 diagnostic fee and left the dealership very upset. Doesn’t make sense to me and I think Ford is purposely not covering all vehicles with this clutch problem. The vehicle is still drive-able but the faulty clutch makes the whole car shudder often, so much so that if the shudder doesn’t break the clutch it’s going to break something else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467024June 1, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 35 MPH, the vehicle started vibrating and almost stalled; however, once the contact accelerated, the vehicle continued driving normally. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission was slipping. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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