Ford Focus Complaints (2002)

971 consumer complaints on file.

#10116157March 31, 2005
WHEELS:LUGS/NUTS/BOLTS/STUDS
I KEPT HEARING NOISES IN THE FRONT PASSENGER SIDE OF MY CAR SO I CALLED THE DEALER AND TOLD THEM THIS PROBLEM ALONG WITH FAULTY WINDHIELD WIPERS , NOISES IN THE TRANSMISSION AND A RADIO THAT PLAYS WHEN IT WANTS. I BROUGHT THE CAR IN FOR REPAIRS . THEY DID THE REPAIRS ON THE WINDSHIELD UNDER THE WARRANTY, AND SAID THE RADIO WAS NOT DEFECTIVE AND THE FACEPLATE WAS BROKEN (IT IS NOT), AND THE NOISE THAT I AM HEARING IN THE FRONT OF THE CAR WAS DUE TO ME REPLACING A FLAT TIRE (IN THE REAR OF THE CAR) WITH A TIRE NOT THE SAME AS THE OTHER THREE. WELL I WAS DRIVING THE CAR FOR ABOUT 300 MILES AFTER BEING AT THE DEALER AND WENT TO MAKE A LEFT TURN AT A TRAFFIC LIGHT. THE RIGHT FRONT WHEEL( NOT THE TIRE) WENT ROLLING INTO THE HIGHWAY AND MYSELF AND 2 TODDLERS WENT TO THE LEFT AND INTO A BUSINESS PARKING LOT. AFTER BEING TOWED TO THE DEALER, THE TOLD ME THAT THEY DO NOT RECALL TELLING ME ABOUT THE NOISE I HEARD , AND DUE TO THE FACT THAT THE TECH THAT WORKED ON THE CAR DID NOT WRITE THE RESULTS ON IT THAT THEY WERE NOT RESPOSIBLE FOR THE WHEEL FALLING OFF AND TO GET MY CAR OFF THEIR LOT BEFORE THEY HAVE IT TOWED OFF.IN THE EVENT OF THE WHEEL FALLING OFF IT ALSO CAUSED $1000.00 DAMAGE TO THE FRONT QUARTEPANEL AND DOOR. I HAD TO HAVE THE CAR TOWED TO GRAND SPORT AUTO FOR REPAIR AND I HAVE TO PAY FOR THE DAMAGES THAT MY INSURANCE WILL NOT CCOVER, ALONG WITH A RENTAL CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113272March 30, 2005
AIR BAGS:FRONTAL
WHILE TRAVELING AT 50 MPH CONSUMER'S VEHICLE WENT INTO ONCOMING TRAFFIC AND COLLIDED WITH ANOTHER VEHICLE. UPON IMPACT, AIR BAGS DID NOT DEPLOY. BOTH DRIVERS SUSTAINED INJURIES. *AK *BF *NM
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#10117050March 29, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE FRONT PASSENGER SIDE DOOR LATCH FAILED . AS A RESULT, THE OCCUPANT WAS TRAPPED INSIDE. A RECALL WAS ISSUED FOR THE REAR DOOR LATCH, BUT THE FRONT DOORS WERE NO INCLUDED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117053March 29, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 65 MPH VEHICLE STALLED. A RECALL WAS ISSUED, HOWEVER THIS VEHICLE'S YEAR WAS NOT INCLUDED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114853March 28, 2005
POWER TRAIN:CLUTCH ASSEMBLY
(1) I FIRST NOTICED UNUSUAL STAINS ON THE CARPET UNDERNEATH THE CLUTCH PEDAL DURING DECEMBER, 2004, BUT ASSUMED INITIALLY THAT IT WAS FROM SOMETHING ON MY SHOES. (2) ON 03/21/05, THE CLUTCH PEDAL PAD FELL OFF WHILE THE CAR WAS IN MOTION, DISTRACTING ME, BUT FORTUNATELY DID NOT RESULT IN AN ACCIDENT. (3) ON 03/28/05 I SEARCHED THE NHTS ODI COMPLAINT DATA BASE AND FOUND AN IDENTICAL COMPLAINT, ODI ID NUMBER:10107639, DATE OF FAILURE: 01/20/05. I WILL BE TAKING THE VEHICLE THIS WEEK AND THIS INFORMATION TO THE AUTHORIZED FORD DEALER FOR WARRANTY REPAIR ALTHOUGH THE ORIGINAL PURCHASE WAS ON 01/31/02, BUT I WILL CLAIM THE PROBLEM STARTED IN DECEMBER 2004 WHEN THE VEHICLE WAS STILL IN WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114348March 19, 2005
TIRES, TIRES:TREAD/BELT
MY FORD FOCUS ZTX HAS 4 FIRESTONE FIREHAWK GTA 02 P205/50R15 M+S 86H TIRES ON IT AND THE VEHICLE ONLY HAS 20,119 MILES ON IT. I ROTATED THE TIRES EVERY 6,000 MILES AS RECOMMENDED AND ON TH ELAST OIL CHANGE AND TIRE ROTATIN APPOINTMENT, THE FIRESTONE DEALER ADIVSED ME NOT TO ROTATE THE TIRES BECAUSE THEIR ARE DEFECTS IN THE TIRES AND THE REAR TIRES ROTATED TO THE FRONT WOULD CAUSE MORE ROAD NOISE. THE AUTO IS UNDER BUMPER TO BUMPER WARRANTY AND THE FORD DEALERSHIP WOULD NOT COVER THE TIRES BECAUSE THE SERVICE MANAGER SAID THEY DO NOT CARRY FIRESTONE TIRES ANYMORE EVEN THOUGH THESE WERE THE BRAND INSTALLED ON THE VEHICLE BY THE FACTORY. *A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114159March 16, 2005
ENGINE AND ENGINE COOLING:ENGINE
I DRIVE A 2002 FORD FOCUS LX. I HAS APPOXIMATLEY 56,000 MILES. I HAD BROUGHT MY CAR TO THE DEALERSHIP TO HAVE BODY WORK DONE ON THE FENDER. I WAS TOLD THE THE REPAIRS WERE COMPLETE, AND I LEFT WITH MY CAR. I WAS DRIVING DOWN THE HIGHWAY, GOING FIFTY FIVE MPH, WHEN THE ENGINE LIGHT CAME ON AND THE ENGINE JUST STOPED. AFTER WE COASTED TO THE SHOULDER, WE PUSH-STARED THE CAR AND DROVE DIRECTLY BACK TO THE DEALERSHIP, WHO TOLD ME THAT THE CATALYTIC CONVERTER, AND FUEL INJECTOR LINES WERE BROKEN. THIS OCCURS IMMEDIATLEY AFTER I HAD BODY WORK DONE AT THE DEALERSHIP. IN FACT, IT WAS THE SAME HOUR OF THE SAME DAY I LEFT !! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113959March 11, 2005
ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, EXTERIOR LIGHTING:HEADLIGHTS, FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
MY CAR STALLED WHEN DRIVING ANYWHER FROM 20 - 70MPH. THE GAUGES GO HAYWIRE THE LIGHT CUT OFF AND ON , THE CLOCK RESETS, THE SPEEDOMETER GOES CRAZY, AND I HAVE A YOUNG DAUGHTER THAT RIDES IN THIS CAR. THIS STARTED IN OCTOBER AND IS STILL GOING ON TO DATE. MY CAR IS STILL UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112782March 9, 2005
ELECTRICAL SYSTEM
I HAVE A 2002 FORD FOCUS 4-DOOR SEDAN. I HAVE APPROXIMATELY 45000 MILES ON THE VEHICLE. WHEN DRIVING THE VEHICLE, IT STALLS PARTICULARLY WHEN THE ELECTRIC PARTS ARE TURNED ON. YOU CAN JUMP THE CAR AND GET IT TO START, BUT THE SAME THING KEEPS HAPPENING. *AK ALSO, WHEN YOU TURN ON THE RADIO, IT MAKES A BUZZING NOISE AS IF THERE IS INTERFERENCE FROM THE MOTOR. THE PROBLEM APPEARS TO BE GETTING WORSE. ALSO, THERE SEEMS TO BE SOME SORT OF A NOISE COMING FROM THE BACK OF THE VEHICLE WHEN STOPPING. IT IS NOT THE SOUND OF WORN-OUT BREAKS BUT AS IF THERE IS AN AXLE PROBLEM. I HAVE HAD MY REAR RIGHT TIRE REPLACED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112382March 1, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE KEY WON'T TURN IN THE IGNITION. UNABLE TO MOVE VEHICLE. HAD TO HAVE IT TOWED TO FORD DEALERSHIP. CROW- MODDIE BURLINGTON KS. NOT FIXED YET.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112137February 24, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
2002 FORD FOCUS IGNITION SWITCH LOCKS AND WILL NOT START THE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112820February 22, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
UPON ENTERING THE VEHICLEAND ENGAGING THE KEY ENGINE WOULD NOT TURN OVER. ALSO, THE KEY WORKED INTERMITTENTLY, AND SOMETIMES IT WOULD NOT UNLOCK THE DOORS. IGNITION LOCK CYLINDER FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110743February 18, 2005
AIR BAGS:FRONTAL
I HAD A FRONT END COLLISION HIT A DITCH HARD. AIR BAGS NEVER DEPLOYED. SLICK TIRES SHARP CURVE AND BAD WEATHER CAUSED THE ACCIDENT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10111611February 16, 2005
SUSPENSION:FRONT:WHEEL BEARING
WHILE DRIVING AT ANY SPEED STEERING WHEEL VIBRATED HEAVILY. DEALERSHIP INFORMED THE CONSUMER THAT THE PROBLEM PERTAINED TO THE WHEEL BEARING. THE PROBLEM WAS NOT RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110663February 16, 2005
AIR BAGS:FRONTAL
ON THE MORNING OF 14 FEBRUARY 2005 MY SON WAS INVOLVED IN A HEAD ON CRASH IN AN INTERSECTION. OUR 2002 FORD FOCUS WAS TOTALED (IT HAS 37,000 MILES ON IT, AND I BOUGHT IT BRAND NEW FROM A FORD LOT.) THE AIR BAGS DID NOT GO OFF! BOTH MY SON AND HIS PASSNGER SUSTAINED NECK AND BACK INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10110444February 13, 2005
ELECTRICAL SYSTEM:IGNITION
FORD FOCUS ZX3 IGNITION FAILURE- STEERING COLUMN LOCKS, CAR WON'T START. STUCK IN AN UNSAFE AREA WITH NO HELP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110274February 10, 2005
TIRES
ON JANUARY 14, 2005 I TOOK MY VEHICLE INTO PAUL HARVEY FORD FOR MAINTANENCE. I WAS INFORMED THAT THERE WERE SEVERAL THINGS NEEDING TO BE REPLACED, MOST WAS COVERED BY MY EXTENDED WARRANTY. THE SERVICE TECH. GARY ALSO INFORMED ME THAT I NEEDED ALL NEW TIRES, AND FURTHER SAID HE COULD NOT WARRANT ANY WORK DONE UNLESS I REPLACED THEM. SO I GAVE HIM PREMISSION TO DO SO. FEBURARY 7TH, 2005 WHILE DRIVING HOME FROM WORK I WAS INFORMED BY A PASSERBY THAT MY TIRE WAS EXTREMELY LOW ON THE BACK DRIVER SIDE. I CONTACT GARY AT PAUL HARVEY FORD REGARDING THE FLAT AND HE ASK IF THERE WAS SOMEONE WHO COULD FIX IT. I REMINDED HIM THAT I JUST PURCHASED FOUR NEW TIRES FROM PAUL HARVEY FORD AND THAT I PLANNED TO BRING THE CAR AND TIRE IN. I TOOK IT IN THE NEXT MORNING WITH MY HUSBAND WHO SPOKE WITH GARY REGARDING THE TIRE. GARY SAID HE WOULD HAVE SOMEONE LOOK AT IT WHILE WE WAITED. GARY RETURNED AND SAID THAT THE TIRE COULD NOT BE REPAIRED BECAUSE THE HOLE WAS ON THE INSIDE AREA OF THE TIRE AND THAT IT WAS AGAINST THE LAW TO REPAIR, THAT I WOULD HAVE TO PRUCHASE ANOTHER. I REFUSED TO DO SO AND I'M STILL SEEKING REMENDY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110221February 9, 2005
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:STARTER ASSEMBLY
NO START, NO CRANK. RANDOMLY CAR WILL NOT START, AND THERE IS NO CRANKING EITHER. HAPPENS ONCE OR TWICE A WEEK. SHOWS DASHES ON THE DIGIT DISPLAY. CAR MAY START AFTER 10 MINUTES OR 3 HOURS - CAN'T TELL. HAS BEEN TAKEN TO THE DEALER ONCE. PROBLEM NOT REPLICATED, BUT SERVICE FOUND A TECHNICAL SERVICE BULLETIN FOR THE VIN, AND 2001, 2002 MODELS WHICH SPECIFIED THIS EXACT PROBLEM, SUGGESTING REPLACEMENT OF A SPECIFIC PART FOR SUPPOSEDLY A DPFE SHORTENING. EVEN THOUGH THIS PART ALONE WAS CHANGED, PROBLEM RECURRED JUST AFTER A COUPLE OF DAYS. VEHICLE NOW AGAIN AT THE DEALERSHIP. THIS IS A REALLY ANNOYING PROBLEM, AND I'M NOW AFRAID TO TAKE THE CAR ANYWHERE, EVEN IF IT COMES BACK FROM THE DEALERSHIP SUPPOSEDLY AFTER BEING 'FIXED', AS THERE'S NO TELLING WHEN THE PROBLEM WILL RECUR, OR IF THE CAR COULD EVEN STALL IN THE MIDDLE OF A FREEWAY!. HAVE REQUESTED DEALERSHIP TO KEEP THE CAR FOR HOWEVER LONG IT TAKES TO REPLICATE THE PROBLEM, BUT NOT SURE IF THEY'LL DO IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110053February 7, 2005
ELECTRICAL SYSTEM:IGNITION
THIS IS THE THIRD TIME THAT MY 2002 FORD FOCUS IGNITION HAS FAILED. I STICK THE KEY IN THE IGNITION, THE CAR MAKES THE BEEPING SOUND AND WILL NOT TURN. I HAVE TRIED TURNING THE WHEEL AND TURNING THE KEY AT THE SAME TIME. I HAVE TRIED TURNING THE KEY TO THE OTHER SIDE AND THEN TURNING IT AND I HAVE ALSO MADE SURE IT WAS IN PARK, TRIED TO MESS WITH THE TILT OF THE WHEEL NOTHING WORKS. THIS TIME THAT IT HAPPENED I GOT STRANDED OUT IN THE MIDDLE OF A DARK PARKING LOT WHERE THERE WAS NO ONE AROUND. THERE WERE NO OTHER STORES OR ANYTHING AROUND. I AM NOW GOING TO HAVE TO GET MY VEHICLE TOWED AND SPEND ANOTHER 250 TO GET THIS FIXED. MY CAR ONLY HAS 55,000 MILES AND I HAVE ONLY HAD IT FOR A YEAR. FORD NEEDS TO CONSIDER RECALLING THIS BECAUSE I KNOW THAT I AM NOT THE ONLY ONE THAT HAS MADE A COMPLAINT REGARDING THIS. IF THIS IS NOT RECALLED I WILL NEVER BUY A FORD AGAIN AND NEITHER WILL MY FAMILY AND WE BUY AN AWFUL LOTS OF FORDS IN OUR FAMILY AND MY HUSBANDS FAMILY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108926January 26, 2005
VEHICLE SPEED CONTROL
ON SEVERAL SEPARATE OCCASIONS VEHICLE COMMENCED TO ACCELERATE AND LURCH FORWARD WITHOUT WARNING. NO INCIDENT OCCURRED AT THIS TIME. VEHICLE HAS BEEN TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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