Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11387494January 11, 2021
STEERING
THE ELECTRIC POWER STEERING QUIT WORKING, MAKING IT ALMOST IMPOSSIBLE TO STEER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387142January 8, 2021
ENGINE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE IDLING, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FREESTONE FORD (1201 US-84, FAIRFIELD, TX 75840; (903) 608-9515) WHERE IT WAS DIAGNOSED WITH A STUCK CANISTER PURGE VALVE. THE CONTACT WAS INFORMED THAT THE FUEL TANK, FUEL PUMP, AND FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385560December 30, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS DRIVING HOME AND IT STARTED TO SHIFT INCORRECTLY AND LUCKILY I WAS CLOSER TO HOME. BY THE TIME I HAD TO TURN INTO MY DRIVEWAY IT QUIT SHIFTING ALL TOGETHER. MY DOOR LOCKS DO NOT LOCK, I'VE HAD TO BUNGEE THE REAR DOORS TOGETHER. MY MIRRORS DO NOT WORK. ALSO THE FUEL GAUGE DOESN'T READ CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385026December 26, 2020
STEERING
STEERING POWER ASSIST MALFUNCTION WHEN I PUT KEY IN IGNITION AND ATTEMPTED TO EXIT A PARKING LOT, VEHICLE VERY HARD TO TURN STEERING WHEEL IN EITHER DIRECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384895December 25, 2020
ENGINE, POWER TRAIN
ALREADY HAVE AN OPEN INVESTIGATION WITH YOU GUYS ALREADY. I JUST WANTED TO ADD ON ANOTHER ISSUE. AFTER GETTING THE CAR SERVICED FOR TRANSMISSION ISSUES,OT SEEMS LIKE THE CAR RIDES WORSE THAN IT DID BEFORE. IT IDLES REALLY ROUGH. THE CAR SHAKES VIOLENTLY. IT'S REALLY A GAMBLE ,IN MY EYES,TO DRIVE THE CAR. I RARELY FEEL SAFE AMD TRY NOT TO TAKE MY FAMILY ANYWHERE FOR FEAR OF WHAT MIGHT HAPPEN. THERE HAVE BEEN NUMEROUS INCIDENTS WITH THESE ISSUES,THE LATEST AFAIN BEING ON 12/22/20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384883December 24, 2020
ENGINE, POWER TRAIN
MY 2012 FORD FOCUS CONTINUOUSLY OVERHEATS. I'VE SEEN THAT THE COOLANT RESERVOIR REGULARLY NEEDS TO BE REFILLED. (NOW UP TO 4 TIMES A WEEK). I'VE HAD THE CAR LOOKED AT NUMEROUS TIMES AND NO ONE CAN FIGURE OUT WHAT IS GOING ON. I'VE REPLACED THE WATER PUMP,THERMOSTAT,AND THERE SEEMS TO NE NO LEAKS ANYWHERE. I'M AT MY WITS END. THIS IS A VEHICLE THAT ME AND MY FAMILY USE REGULARLY WHEN POSSIBLE. IT. THIS PAST WEEK,(12/22/2020), THE CAR OVERHEATED AND STEAM SPEWED FROM UNDER THE HOOD WHILE WE WERE ALL IN THE VEHICLE. THIS HAPPENED WHILE DRIVING HOME ON 125TH ST IN NYC. WHILE WE STOPPED TO GET PIZZA,I NOTICED STEAM BILLOWING FROM UNDER THE HOOD. CHECK IT OUT AND SAW ANTIFREEZE SPEWING OUT FROM THE FIREWALL AND LEAKING ONTO THE GROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384554December 22, 2020
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE PARKED, THE VEHICLE WAS STARTED HOWEVER, THE STEERING SEIZED AND LOCKED IN PLACE. THE CONTACT STATED THAT IT WAS DIFFICULT TO TURN THE STEERING WHEEL. THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384094December 18, 2020
POWER TRAIN
TRANSMISSION CLUTCH FAILS AND CAR JERKS AND BECOME UNRESPONSIVE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383871December 17, 2020
STEERING
POWER STEERING TURNS OFF PERIODICALLY AT STARTUP. ONE DAY, IT SIMPLY CEASED TO WORK ON STARTUP. MY CAR WAS STATIONARY. IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383797December 16, 2020
POWER TRAIN
MY CAR IS SHUDDERING WHEN I GO TO ACCELERATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378190December 7, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I PURCHASED MY VEHICLE OCTOBER 14,2020 FROM DAY ONE EVERY TIME, I PUT GAS IN IT, IT STALLED TO CRANK AND YOU COULD SMELL A ROTTEN EGG SMELL. I WOULD HAVE TO SIT AND WAIT AND PRESS THE GAS NUMEROUS OF TIMES BEFORE THE CAR STARTED. MY DRIVER SIDE BACK DOOR CAME FLYING OPEN THE SAME DAY AND WOULD NOT LATCH BACK TO CLOSE. HERE IT IS NOVEMBER 28, 2020 MY CAR STARTS SMOKING REALLY BAD AND NOW WON'T EVEN CRANK UP TO DRIVE. I PAID 4,056 CASH FOR A CAR I CAN'T EVEN ENJOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378387December 7, 2020
STRUCTURE:BODY
THERE REAR DRIVERS DOOR WON'T SHUT AND I JUST FOUND OUT IT WAS RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378086December 6, 2020
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING ON A BUSY HIGHWAY WHERE THE SPEED LIMIT IS 70 MILES PER HOUR, AND THE CAR SUDDENLY SLOWED DOWN WHILE I WAS STEPPING ON THE GAS, UNTIL IT STOPPED AND THEN CUT OFF IN THE MIDDLE OF I-40, WHILE OTHER CARS SPED BY ME SWERVING OUT OF THE WAY IN ORDER TO NOT CRASH INTO ME FROM BEHIND. I THEN TOOK THE 2012 FORD FOCUS SE TO MY MECHANIC, AND AFTER HE INVESTIGATED THE MALFUNCTION, HE SAID HE OBSERVED THE GAS TANK OF THE CAR "BREATHING IN AND OUT LIKE A DIAPHRAGM OR A LUNG" DUE TO AN EXCESSIVE VACUUM, WHICH HE THOUGHT HAD ALSO DAMAGED OTHER PARTS OF THE FUEL SYSTEM BEYOND JUST NORMAL WEAR AND TEAR, RESULTING IN OTHER FUEL RELATED ERROR CODES. THE MECHANIC TOLD ME TO TAKE THE FORD FOCUS TO A FORD DEALERSHIP RIGHT AWAY, BECAUSE A FUEL TANK MOVING IN AND OUT THAT WAY, CAUSES FISSURE CRACKS TO DEVELOP INSIDE OF IT THAT COULD CAUSE A TANK TO LEAK GASOLINE OR RUPTURE DURING A CRASH, POTENTIALLY CAUSING AN EXPLOSION AND/OR FIRE. THE MECHANIC ALSO TOLD ME HE COULD NOT IMAGINE THAT FORD MOTOR COMPANY WOULDN'T REMOVE AND THEN REPLACE THE FUEL TANK ON MY CAR, BECAUSE NOT DOING SO IN HIS OPINION WOULD BE EXTREMELY DANGEROUS. THE DEALERSHIP THAT IS REPRESENTING THE FORD MOTOR COMPANY WHO WILL ULTIMATELY APPROVE THE REPLACEMENT OF THE FUEL TANK OR NOT, ATTEMPTED TO AND WOULD HAVE GIVEN THE CAR BACK TO ME IN AN EXTREMELY DANGEROUS CONDITION RATHER THAN MAKING THE NECESSARY REPAIRS THAT FORD MOTOR COMPANY IS BEING FORCED TO FIX BY THE US GOVERNMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377697December 3, 2020
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE POWER STEERING FEATURE WAS INOPERABLE. AFTER RESTARTING THE VEHICLE, THE VEHICLE PERFORMED AS DESIGNED. THE CONTACT STATED WHILE PULLING INTO THE DRIVEWAY AND TURNING, THE STEERING WHEEL WAS LOOSE. THE CONTACT STATED THE STEERING ASSIST FAULT MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO BOKAN FORD (2 FRANKLIN PARK W #1, ST ALBANS CITY, VT 05478, (802) 524-7343) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377481December 2, 2020
STEERING
MY 2012 FORD FOCUS WITH LESS THAN 49,000 MILES LOST POWER STEERING ON NOVEMBER 9, 2020. NO POWER STEERING AT ALL. LUCKILY, I WAS DRIVING STRAIGHT AT ABOUT 20MPH ON MY OWN STREET WHEN THIS HAPPENED SO I COULD TURN IT AROUND AND GO HOME. (ABOUT 300 FEET OR SO.) I CALLED THE FORD DEALERSHIP WHERE I BOUGHT IT AND THEY QUOTED ME A PRICE OF ABOUT $2100 TO REPAIR IT BUT SAID SINCE IT WAS NO LONGER UNDER WARRANTY THEN I WOULD PAY THE ENTIRE BILL. I TOOK IT TO ANOTHER REPAIR SHOP (TUFFY AUTOMOTIVE) AND HAD IT REPAIRED FOR $2119.74. THE REPAIR CONSISTED OF THE ENTIRE RACK AND PINION UNIT BEING REPLACE, A COMPUTER REPROGRAM AND AN ALIGNMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376641November 27, 2020
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING ON A BUSY HIGHWAY WHERE THE SPEED LIMIT IS 70 MILES PER HOUR, AND THE CAR SUDDENLY SLOWED DOWN WHILE I WAS STEPPING ON THE GAS, UNTIL IT STOPPED AND THEN CUT OFF IN THE MIDDLE OF I-40, WHILE OTHER CARS SPED BY ME SWERVING OUT OF THE WAY IN ORDER TO NOT CRASH INTO ME FROM BEHIND. I THEN TOOK THE 2012 FORD FOCUS SE TO MY MECHANIC, AND AFTER HE INVESTIGATED THE MALFUNCTION, HE SAID HE OBSERVED THE GAS TANK OF THE CAR "BREATHING IN AND OUT LIKE A DIAPHRAGM OR A LUNG" DUE TO AN EXCESSIVE VACUUM, WHICH HE THOUGHT HAD ALSO DAMAGED OTHER PARTS OF THE FUEL SYSTEM BEYOND JUST NORMAL WEAR AND TEAR. THE MECHANIC TOLD ME TO TAKE THE FORD FOCUS TO A FORD DEALERSHIP RIGHT AWAY, BECAUSE A FUEL TANK MOVING IN THAT WAY CAUSES FISSURE CRACKS TO DEVELOP INSIDE OF IT THAT COULD CAUSE A TANK TO LEAK GASOLINE OR RUPTURE DURING A CRASH, POTENTIALLY CAUSING AN EXPLOSION. THE MECHANIC ALSO TOLD ME HE COULD NOT IMAGINE THAT THE FORD DEALERSHIP WOULDN'T REMOVE AND THEN REPLACE THE FUEL TANK ON MY CAR, BECAUSE NOT DOING SO IN HIS OPINION WOULD BE EXTREMELY DANGEROUS. THEN I TOOK THE CAR TO THE FORD DEALERSHIP LOCATED AT: 2807 EAST MILLBROOK ROAD, RALEIGH, NORTH CAROLINA, 27604 - PHONE NUMBER: (984)232-7601, AND THEY TOLD ME THAT IT LOOKED FINE TO THEM, AND THAT THE CAR DOOR HINGES WERE ALSO UNDER RECALL AND THEY WEREN'T GOING TO REPLACE THOSE EITHER. THEN I TOLD THE FORD DEALERSHIP THAT I'D ALREADY TAKEN THE CAR TO ANOTHER MECHANIC FIRST, AND THAT I THOUGHT THEY WERE TRYING TO REPAIR AS LITTLE AS POSSIBLE AND DO AS LITTLE REPAIRS AS THEY COULD GET AWAY WITH; THEN I ASKED THEM TO REEXAM THE CAR AGAIN. BUT IF I HADN'T ALREADY TAKEN THAT VEHICLE TO A DIFFERENT MECHANIC FIRST, THE FORD DEALERSHIP WOULD HAVE GIVEN IT BACK TO ME IN AN EXTREMELY DANGEROUS CONDITION RATHER THAN MAKING THE NECESSARY REPAIRS THAT FORD IS BEING FORCED TO DO BY THE GOVERNMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376261November 25, 2020
POWER TRAIN
I HAVE RECENTLY HAD PROBLEMS DRIVING MY VEHICLE , IT STARTED JERKING AND ALMOST STOPPING IN THE MIDDLE OF THE STREET WHILE DRIVING . THIS IS A SAFETY ISSUE AND MY TRANSPORTATION FOR MY KIDS AND MYSELF TO COMMUTE 25 MILES TO WORK , AND AT ONE POINT MY DRIVER DOOR LATCH HAD BROKE AND I HAD TO HOLD MY DOOR SHUT WHILE DRIVING . IT WAS VERY SCARY . I'VE TAKEN IT TO FORD DEALERSHIP AND THEY WANTED TO CHARGE ME $7,000 FOR A NEW TRANSMISSION AND SAID THE RECALL FOR THE TRANSMISSION IS EXPIRED . BUT THAT RECALL WAS FOR WHEN THE PREVIOUS OWNERS HAD IT. LOMPOC HONDA DEALERSHIP SOLD ME A LEMON IN 2015, I FEEL THAT I SHOULD BE COMPENSATED OR GET A REPLACEMENT ON THE VEHICLE . I OWE $4,800 IN PAYMENTS ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376329November 25, 2020
ENGINE, POWER TRAIN
I BOUGHT THIS VEHICLE IN 2018 AND HAVE HAD MULTIPLE ISSUES WITH THE POWERSHIFT TRANSMISSION. IN RELATION TO THE FAULTY DPS6 POWERSHIFT DUAL-CLUTCH AUTOMATIC TRANSMISSION, 2012-2016 FOCUS SEDANS AND HATCHBACKS WERE AFFECTED. THIS VEHICLE HAS BEEN INTO THE FORD DEALERSHIP MULTIPLE TIMES TO FIX THIS ISSUE, WITH NO SUCH LUCK. I WAS TOLD THAT I CAN EXPECT THE TRANSMISSION TO CONTINUE WITH THE SHUDDERING, HESITATION WHILE DOWNSHIFTING, HESITATION WHILE ACCELERATING, STALLING, SLIPPING, BUCKING, JERKING. I SPOKE WITH THE DEALERSHIP THAT I PURCHASED IT FROM AS WELL, AND THEY DIRECTED ME TO FORD. NOW, THE TRANSMISSION HAS GONE COMPLETELY OUT AND THE CAR IS NO LONGER DRIVABLE. I WAS DRIVING DOWN THE ROAD AND GOT THE WARNING THAT THE TRANSMISSION IS OVERHEATING AND IT NEEDS SERVICE. I SPOKE TO THE FORD DEALERSHIP, HOWEVER, IN ORDER TO HAVE THE CAR LOOKED AT TO SEE IF IT IS COVERED UNDER ANY WARRANTY OR RECALL, I NEED TO PAY THE SHOP FEES TO GET IT DIAGNOSED. NOT SURE WHERE TO GO FROM HERE, AND NOW I DO NOT HAVE A VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375799November 22, 2020
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
FORD FOCUS FAMOUS STEERING ASSIST FAULT ,LIGHT ON NO STEERING AND U3000 CODES WELL IM ASE CERTIFIED RETIRED AND FORD IS YANKING CUSTOMERS AND DEALERSHIPS LIE .FOR A BRIEF MOMENT YOU MAY ASLO HAVE A HIDDEN CODE U140 ,RUNNING SCAN SHOWS MALFUNTION LIGHT DEACTIVATED NOT SURE IF THIS IS TIED TO REFLASHING ECM OR SOME COVER UP I WILL FIND WHAT WAS DONE . THE CODE U3000 FORD SAYS DIFFERANT AFTER INVESTIGATING THE ENTIRE CAR GROUNDS ,GROUNDS TO ALUMINUM,SOME SHIELD TO PROTECT THE PSCM WHAT ,,,,THAT WILL BE FIXED MY WAY IT ALL COMES TO HEAT AND VOLTAGE ALSO MANY HOURS OF SEARCHING AND CALLING MODULE BUILDERS MINE WAS A U3300:53 DEACTIVATED PERIOD DEAD NO GOOD ,ALL THE SAME AND THE UNITS ARE ON THE FUSIONS AS WELL . I DEALT WITH DEALERSHIP JUST WIPE MY NOSE IS ALL ON AND OFF THE ASSIST FAIL HAPPENED MANY TIMES AND AS CLOSE AS THE PSCM IS TO THE HOT ,HOT PIPE I CAN SEE HEAT AND THE PUMP POORLY BUILT . SITTING IN A PARKING LOT FOR DOCTORAND COME OUT AND ASSIST STAYED ON NO CYCLE WOULD FIX . ANYONE WITH MECHANIC SKILLS DOWNLOAD FORSCAN RUN TEST BUT SAVE YOUR PROFILE TRUST ME ALSO LOOK UP AS BUILT CALIBRATIONS AND MAY WANT LOOK AT ETIS.FORD .... RECALLS THAT DEALERSHIP FAILED TO FIX GOOD LUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375650November 20, 2020
STEERING
I WAS TRYING TO LEAVE WORK AND WHEN I STARTED MY CAR AN ERROR MESSAGE APPEARED. THE MESSAGE SIGNALED 'STEERING ASSIST MALFUNCTION. CHECK HANDBOOK' THE WHEEL WAS TOO STIFF FOR ME TO MOVE. THE CAR WAS STATIONARY IN A PARKING LOT. I AM REALLY THANKFUL THAT IT DID NOT HAPPEN WHILE I WAS DRIVING BECAUSE IT WOULD HAVE CREATED A SAFETY HAZARD. THE ERROR MESSAGE TURNED OFF AND CAR WAS ABLE TO BE DRIVEN HOME WITHOUT INCIDENT. I HAVE NOT DRIVEN IT SINCE BECAUSE THE MESSAGE COMES AND GOES WITHOUT ANY INDICATION. THE WHEEL LOCKS UP WHEN THE MESSAGE APPEARS. THE CAR HAS 54,475 MILES. IT IS REALLY DISAPPOINTING HOW MANY PROBLEMS I HAVE ENCOUNTERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus