Ford Focus Complaints (2003)

977 consumer complaints on file.

#10207538October 31, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. WHEN ATTEMPTING TO START THE VEHICLE, THE IGNITION SWITCH FAILED. IT TOOK THE CONTACT APPROXIMATELY 20 ATTEMPTS TO START THE VEHICLE. THE IGNITION CYLINDER IS CURRENTLY BEING REPAIRED BY A LOCAL MECHANIC. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE 59,000. UPDATED 03/14/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207290October 29, 2007
ELECTRICAL SYSTEM:IGNITION
AFTER FUELING, MY DAUGHTER TRIED TO START THE CAR (2003 FORD FOCUS WAGON), BUT THE KEY WOULD NOT TURN. WE GOT THE CAR TO THE DEALERSHIP WHERE WE PURCHASED IT, AND THE KEY CYLINDER HAD TO BE REPLACED BY A LOCKSMITH. THE TOTAL COST OF THE REPAIR, PLUS THE TOWING, COST OVER $200.00. MEANWHILE MY DAUGHTER'S CAR WAS STUCK AT THE GAS PUMP, WHERE OTHER CUSTOMERS WANTED TO FUEL, BUT COULD NOT DO SO. I'M GLAD MY DAUGHTER HAD NOT RUN OVER A NAIL, LIKE I DID THE OTHER DAY, HAVING TO PULL OVER TO THE SIDE OF A BUSY INTERSTATE HIGHWAY, AND THEN HAVE THIS PROBLEM OCCUR. DEPENDING ON WHERE THIS KIND OF THING HAPPENS, THIS COULD BE A VERY SERIOUS SAFETY CONCERN. NOT ONLY WITH THE VEHICLE, BUT WITH THE PLACE THE VEHICLE IS STRANDED WHEN IT OCCURS. I HAVE FOUND OUT THAT FORD HAS KNOWN FOR QUITE SOME TIME ABOUT THIS PROBLEM, BUT THEY REFUSE TO RECALL CARS TO FIX THIS PROBLEM, AND CONTINUE TO USE THIS DEFECTIVE PART IN THEIR FORD FOCUS VEHICLES. THE EXTENDED WARRANTY I BOUGHT WAS THE MOST EXPENSIVE ONE, AND YET IT COVERS EVERYTHING BUT THE IGNITION SWITCH, IT SEEMS. UNLESS FORD DECIDES TO REIMBURSE ME, I WILL NEVER PURCHASE ANOTHER FORD PRODUCT. THIS IS THE FOURTH FORD FOCUS WE HAVE PURCHASED. IF I DON'T FIND SATISFACTION WITH THIS PROBLEM, IT WILL CERTAINLY BE THE LAST. ON TOP OF ALL OF THAT, MY FOCUS HAS HAD SQUEALING BRAKES SINCE THE DAY I BOUGHT IT, AND FORD HAS REFUSED TO REPAIR THIS, AS WELL, SAYING THAT IT'S "NORMAL." NO WAY THIS NOISE IS NORMAL. I'M FED UP WITH FORD AT THE MOMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207081October 27, 2007
SUSPENSION:FRONT
I RECENTLY TOOK MY 2003 FORD FOCUS IN FOR SUSPENSION NOISE IN THE FRONT. THE SHOP TOOK A LOOK AT IT AND SAID HE HAD SEEN A LOT OF FOCUS' AND ESCORTS THAT HAVE THE SPRING ON THE STRUT BREAK. HE SAID THERE IS NO WARNING SIGNS. THE NOISE HE WAS HEARING WAS COMING FROM THE TOP OF THE STRUT WHICH HE SAID DIDN'T APPEAR TO BE A HAZARD BUT SUGGEST I REPLACE BOTH FRONT STRUTS JUST IN CASE. HE SAID A LOT OF THE TIME PEOPLE WON'T KNOW THAT THEIR SPRING IS BROKEN BECAUSE IT WILL STAY INTACT IN THE BOTTOM AND TOP STRUT HOUSING. HE SAID ON OTHER OCCASIONS THE SPRING WILL COME OUT OF THE HOUSINGS AND POSSIBLY PUNCTURE THE TIRE. HE SAID AFTERMARKET BRANDS HAVE A STRONGER STEEL THEY USE IN THEIR SPRINGS AND RECOMMENDED USING THE AFTERMARKET BRAND INSTEAD OF FORD GENUINE PARTS. THAT IS OK WITH ME BECAUSE THE AFTERMARKET BRAND IS CHEAPER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206598October 23, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE KEY WOULD NOT TURN WHEN IT WAS INSERTED IN THE IGNITION. HE HAD TO SHAKE THE STEERING WHEEL AND MOVE IT FOR 15 - 30 MINUTES BEFORE THE VEHICLE WOULD START. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE IGNITION CYLINDER SWITCH NEEDED TO BE REPLACED AT THE COST OF $512. THE CURRENT MILEAGE WAS 93,000 AND FAILURE MILEAGE WAS 92,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206305October 19, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
IN JULY 2007 THE IGNITION KEY LOCKED UP AND COULD NOT BE TURNED TO START THE ENGINE. I MANAGED TO GET IT TO TURN (NO, IT WAS BECAUSE THE STEERING WHEEL WAS HOLDING) AND DROVE IT TO THE FORD DEALERSHIP. THEY HAD TO REPLACE THE KEY CYLINDER FOR NEARLY $400. DESPITE NUMEROUS COMPLAINTS AND A 100,000-MILE WARRANTY, THIS SERVICE WAS NOT COVERED. THE MECHANIC SUGGESTED THAT THE KEYS WERE WORN OUT AND THAT I NEEDED TO MAKE A NEW KEY TO PREVENT FUTURE FAILURE. I DID SO AND ONLY USE THE NEW KEY TO START THE CAR. NOW, ONLY 3 MONTHS LATER, THE IGNITION PERIODICALLY STICKS AS IF IT IS ABOUT TO START LOCKING UP AGAIN. IF I PUSH THE KEY IN FIRMLY, IT WILL TURN NORMALLY. THIS IS A POOR QUALITY MECHANISM AND FORD SHOULD RECALL THIS BEFORE IT HAPPENS TO SOMEONE ON A 40-BELOW WINTER NIGHT. I WILL NEVER BUY ANOTHER FORD BECAUSE OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206260October 18, 2007
ELECTRICAL SYSTEM:IGNITION:MODULE
WHILE IN DANGEROUS SITUATION MY FORD FOCUS AGAIN HAD A KEY FAIL IN THE IGNITION. I HAD TAKEN IT TO FORD, WHILE STILL UNDER WARRANTY, AND ASKED FOR IT TO BE REPLACED AND THEY SAID, "OH, IT'S OK, JUST JIGGLE IT." THAT DOES NOT WORK. EVENTUALLY IT WILL COME FREE, USUALLY, BUT NOW IT SEEMS TO BE PERMANENTLY STUCK. NO, THERE IS NO TENSION ON THE STEERING WHEEL FROM A PARTLY TURNED FRONT WHEEL. IF THIS HAPPENED TO MY WIFE OR DAUGHTERS IN A DANGEROUS NEIGHBORHOOD, I WOULD JUST GO BERSERK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205658October 15, 2007
STEERING:COLUMN
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE STEERING COLUMN FAILED, WHICH PREVENTED THE VEHICLE FROM BEING STARTED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE AND NO REPAIRS WERE MADE. THE CURRENT MILEAGE WAS 18,000 AND FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205250October 9, 2007
POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY
TL*THE CONTACT OWNS A 2003 FORD FOCUS. WHILE DRIVING 35 MPH, THE CLUTCH LOCKED AND THE VEHICLE WOULD NOT SHIFT INTO GEAR. THE CONTACT HAD TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO HIS HOME. FORD ADVISED THE OWNER THAT THE PARTS FOR THIS VEHICLE ARE NO LONGER BEING PRODUCED. THE CURRENT MILEAGE WAS 38000 AND THE FAILURE MILEAGE WAS 33000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204643October 2, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE MADE A VERY LOUD NOISE WHEN SHE STARTED THE VEHICLE. A MECHANIC STATED THAT THE EXHAUST PIPE SEPARATED, BUT THE VEHICLE COULD STILL BE DRIVEN. THE CONTACT STATED THAT THERE WAS NO DIFFERENCE IN THE VEHICLE, OTHER THAN IT SOUNDING LIKE A HARLEY DAVIDSON MOTORCYCLE. THE REPAIR WOULD COST APPROXIMATELY $900. THE VIN AND PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 80,000 AND FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204439September 29, 2007
ELECTRICAL SYSTEM:IGNITION
THE IGNITION ON MY FORD FOCUS 2003 HAS LOCKED UP FOR THE SECOND TIME IN 75,000 MILES, AND THIS IS GETTING TO BE A HUGE PROBLEM TO HAVE REPLACED. FORD ACTUALLY HAS THE BALLS TO CHARGE ME FOR THIS DEFECT IN THEIR CRAFTSMANSHIP, USING SUBSTANDARD PARTS IN THEIR IGNITION SWITCHES, AND MAKING ME PAY TO COVER UP THEIR FAULTY WORKMANSHIP WHEN GETTING IT REPAIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204374September 28, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
WITHOUT WARNING, AND WITH NO PRIOR OCCURRENCE, THE KEY WOULD NOT TURN IN THE IGNITION OF MY 2003 FOCUS. A FRIEND RESCUED ME AND DROVE ME BACK TO WORK THE NEXT MORNING. I CONTACTED MY LOCAL FORD DEALER, WHERE I HAD PURCHASED THIS CAR BRAND NEW - ALONG WITH A 7 YEAR EXTENDED WARRANTY. FIRST, THE SERVICE DEPARTMENT REP TRIED TO PLAY "DUMB' WHEN I STATED THAT I'M HAVING THE "IGNITION PROBLEM" AND HE LATER TOLD ME THAT IT'S NOT COVERED BY MY WARRANTY. I HAVE PULLED OUT AND READ THE WARRANTY. IGNITION SWITCH IS COVERED BY MY BASECARE POLICY. (I WILL BRING IT IN HAND WHEN I HAVE THE CAR SERVICED IN 2 DAYS.) MEANWHILE, ANOTHER PERSON AT THE SERVICE DESK HINTED THAT I MAY BE ABLE TO TAP IT WITH A HAMMER SO THAT IT WILL TURN AND COULD DRIVE TO THE DEALER AND NOT HAVE TO BE TOWED. SURE ENOUGH, A TAP OF THE HAMMER ALLOWED ME TO TURN THE KEY. I WILL LEAVE THE KEY IN THE IGNITION THROUGH THE WEEKEND AND AM STRUGGLING WITH THE THOUGHT THAT A REPLACEMENT FROM FORD WILL BE ANOTHER DEFECTIVE PART. WHETHER MY WARRANTY COVERS IT OR NOT, I DON'T WANT ANOTHER BAD IGNITION SWITCH! FROM ALL THAT I HAVE READ, IT SEEMS THAT A LOCKSMITH WOULD REPLACE IT WITH A BETTER QUALITY DEVICE THAN FORD DEALERS SERVICE DEPARTMENTS ARE USING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204392September 28, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION WOULD NOT TURN WHEN SHE INSERTED THE KEY. AS OF SEPTEMBER 28, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204212September 26, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. WHILE ATTEMPTING TO SHUT OFF THE VEHICLE IN THE PARKING LOT, THE IGNITION LOCKED UP AND PREVENTED THE CONTACT FROM TURNING OR PUSHING THE STEERING WHEEL. HE TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THEY INFORMED HIM THAT THE REPAIR WOULD COST $400. THE CURRENT AND FAILURE MILEAGES WERE 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203707September 22, 2007
EXTERIOR LIGHTING
2003 FORD FOCUS WAGON, TAIL LIGHTS MELTED BOTH SIDES WHERE YOU REPLACE THE BULB, CANNOT REPLACE THE BRAKE, RUNNING, TURN, BULB BECAUSE YOU CANNOT PULL THE BULB HOUSING OUT OF THE TAIL LIGHT ASSEMBLY. FORD SERVICE DEPT. SAID TO LONG ON THE BRAKE PEDAL $160 EA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203678September 21, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION LOCKED, WHICH PREVENTED THE KEY FROM BEING TURNED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT MILEAGE WAS 108,000 AND FAILURE MILEAGE WAS 100,000. UPDATED 01-14-08. *KB THE DEALER STATED THE CYLINDER NEEDED TO BE REPLACED. UPDATED 12/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203503September 20, 2007
ELECTRICAL SYSTEM:IGNITION
2003 FORD FOCUS/ IGNITION WON'T TURN IT LOOKS LIKE THIS IS A HUGE PROBLEM BY ALL THE DIFFERENT WEBSITES AND BLOGS ABOUT IT. THIS DEFECT SHOULD ABSOLUTELY BE A RECALL AND WHEN I CALLED THE DEALER TO FIND OUT THE FIX AND PRICE THEY LAUGHED AND SAID $600 TO $700 DOLLARS. THIS IS OUTRAGEOUS AND I AM APPALLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203423September 19, 2007
ELECTRICAL SYSTEM:IGNITION:MODULE
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE STEERING WHEEL HAS TO BE UNLOCKED FOR THE VEHICLE TO START. ON SEPTEMBER 09, 2007, AFTER MANY ATTEMPTS, SHE WAS FINALLY ABLE TO PLACE THE KEY IN THE IGNITION AND UNLOCK THE STEERING COLUMN. ON SEPTEMBER 14, 2007, THE CONTACT HAD TO LEAVE THE VEHICLE AT HER JOB BECAUSE THE STEERING COLUMN FAILED TO UNLOCK. THE VEHICLE WAS TOWED TO HER RESIDENCE. SHE SCHEDULED AN APPOINTMENT WITH THE DEALER FOR SEPTEMBER 22, 2007. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 24,000. *UPDATED 12/12/07 *BF THE CONSUMER STATED THE IGNITON MODULE WAS REPALCED. UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203268September 17, 2007
ELECTRICAL SYSTEM:IGNITION
AT APPROXIMATELY 5:00 P.M., MY IGNITION LOCKED UP ON ME, WITH MY CAR PARKED IN A PARKING LOT CLOSE TO MY HOME (THANK GOODNESS). I HAVE JUST LEARNED THAT THIS HAS BEEN A MAJOR WIDESPREAD ISSUE, AND THAT I AM DEFINITELY NOT ALONE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202921September 13, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN HE TURNED THE IGNITION. SHE CALLED HER INSURANCE COMPANY AND THEY ADVISED HER TO STRIKE THE IGNITION WITH SOMETHING, HOWEVER, THE VEHICLE WAS ABLE TO START MOMENTS LATER. THE FAILURE BEGAN IN 2005 AND HAS OCCURRED SIX TIMES. THE CONTACT TOOK THE VEHICLE TO THE MECHANIC AND THEY STATED THAT THE IGNITION SWITCH NEEDED REPLACING. THE CURRENT MILEAGE WAS APPROXIMATELY 60,000 AND FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202730September 12, 2007
STEERING, ELECTRICAL SYSTEM:IGNITION
(1) NOT SURE (2) STEERING WHEEL AND IGNITION ARE LOCKED AND CAN NOT BE MOVED ANYMORE (3) NEW LOCK *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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