Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#10184033March 2, 2007
ENGINE AND ENGINE COOLING
ENGINE MALFUNCTIONED: FORD FOCUS SE YEAR 2000. PURCHASED FROM OMAR CAR SALES IN FREMONT (510)-770-0107 I THOUGHT IT WAS THE BATTERY. WHEN I CAME OUT OF RALEY'S AT ABOUT 4:50 PM, I COULD NOT START MY CAR. IT WAS MAKING A CLICKING SOUND ONLY. (1) JUST HAD MAJOR WORK SOME OF THE TIMING BELT, A MOTOR MOUNT, AND SPARK PLUGS, ALL NEW FORD PARTS WERE USED AS REPLACEMENTS. THE CAR HAD BEEN IN EXCELLENT CONDITION BEFOREHAND. I HAD ONLY PURCHASED THE CAR A LITTLE OVER A YEAR AGO FROM OMAR CAR SALES FOR $6,000.00, AND IT WAS RUNNING FINE TILL 3 MONTHS AGO, WHEN THE TIMING BELT WENT THEN GOT FIXED IN ONE WEEK. ONE MINOR PROBLEM WITH AN IGNITION SWITCH WAS FOUND WHEN I 1ST BOUGHT THE CAR, ALSO VERY MINOR. (2) BUTCH'S AUTOMOTIVE INC IN FREMONT, 510-793-9883 FOUND PROBLEM, (THE VALVE SEAT INSIDE THE ENGINE COLLAPSED AND FAILED, PISTONS CAME DOWN, RUINED MY ENTIRE MOTOR INCLUDING OIL ON PARTS IN PROCESS) I REPORTED IT TO NHTSA, THEY SAID I ALSO NEEDED TO CONTACT THE DEALERSHIP, AND MANUFACTURER OF WHICH I DID. NHTSA SAID THAT IF THE DEALERSHIP DIDN'T DO ANYTHING, TO FILE A COMPLAINT. I SPOKE WITH JOSE IN SERVICE AT FREMONT FORD WITHIN 24 HOURS. HE SAID CONTACT THE MANUFACTURER, BUT THE MANUFACTURER TRIED TO CLAIM THAT THERE WEREN'T ANY RECALLS. I THINK THERE ARE, AND IF NOT, I WOULD LIKE A DISCREET RECALL STARTED. (3) BUTCH SAID THE COST OF REPAIR WILL BE $5,200.00 FOR ALL THE DAMAGES ENGINE WISE, PLUS A RE-BUILT ENGINE BEING INSTALLED. I WOULD LIKE ALL COSTS REIMBURSED TO ME, AS THIS WAS A SAFETY HAZARD. HAD THIS HAPPENED ON THE FREEWAY, I MIGHT HAVE DIED WHEN OTHER CARS CRASHED INTO MY STALLED VEHICLE. I HAD RECALLS DONE AT FREMONT FORD, AND MY RECALLS WERE UP TO DATE. BUTCH SAYS HE WAS ABLE TO GET A NEWLY REBUILT FORD ENGINE TO NEWARK , CA DEALERSHIP, AND MY MALFUNCTIONED ENGINE WAS RETURNED TO THAT DEALERSHIP. (510)-651-5600. I ALERTED RESPONSIBLE PARTIES OF THIS MATTER IN FORD, LOCAL AND FACTORY WIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183948March 1, 2007
SUSPENSION:FRONT
THE STRUT AND SPRING OF MY 2000 FORD FOCUS BROKE AND NEEDED TO BE REPLACED. I WAS LUCKY THAT I WAS JUST IN A PARKING LOT BECAUSE I WOULD HAVE LOST CONTROL OF THE CAR AT HIGHER SPEEDS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183805February 28, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL* - THE CONTACT CALLED REGARDING A 2000 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE HAD AN OIL LEAK. THE CONTACT DID NOT KNOW THE SOURCE OF THE LEAK. THERE WERE NO WARNING INDICATORS. THE FAILURE MILEAGE WAS 52,000. THE CONTACT HAS NOT TAKEN THE VEHICLE TO DEALER FOR DIAGNOSIS. *AK CONSUMER STATES THAT OIL WAS DRIPPING ONTO THE CATALYTIC CONVERTER. OIL BURNED WHICH COULD CREATE A POTENTIAL FIRE. CONSUMER STATES VEHICLE INSPECTED BY DEALER ON 3/14/07 AND REPLACED THE VALVE COVER GASKET ON 3/20/07. UPDATE *4/23/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184773February 28, 2007
ELECTRICAL SYSTEM:IGNITION
FORD FOCUS WITH IGNITION LOCK UP PROBLEMS *WRITER PLEASE NOTE FOR CUSTOMER THAT COMPLAINT IS BEING FORWARDED TO FTC.* *CC *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182837February 17, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
I PARKED MY CAR AND TOOK THE KEY OUT AS USUAL. WHEN I GOT BACK IN A FEW MINUTES LATER AND TRIED TO START IT THE IGNITION CYLINDER WAS INEXPLICABLY SEIZED UP. THIS LEFT ME STRANDED, IN A SNOW STORM, SEVERAL MILES FROM MY HOME LATE AT NIGHT. IN RESEARCHING THE PROBLEM I'M SEEING IT'S A COMMON PROBLEM FOR MY MODEL OF VEHICLE. IF I HAD BEEN MADE AWARE OF THE PROBLEM, AS AN OWNER, I COULD HAVE BEEN AWARE OF THE POSSIBILITY OF IT HAPPENING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182616February 15, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2000 FORD FOCUS WITH 98,000 FAILURE MILEAGE AT 30 MPH SHE HEARD A DRAGGING SOUND AND THE VEHICLE BEGAN TO SMOKE FROM THE FRONT PASSENGER AND DRIVER SIDES. THE SMOKE AND DRAGGING GOT WORSE, THEREFORE, THE CONTACT RETURNED HOME. THE VEHICLE WAS RAISED, AND THE CONTACT NOTICED THAT BOTH DRIVER AND PASSENGER COIL SPRINGS WERE BROKEN. THE VEHICLE HAS BEEN REPAIRED. *AK THE CONSUMER STATED ORIGINAL COIL SPRINGS WERE SENT BACK TO FORD TO ASSIST IN POSSIBLE REIMBURSEMENT, HOWEVER THE FORD FOCUS WAS NOT LISTED IN THE RECALL NOTICE PROVIDED. UPDATE 05/04/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182236February 11, 2007
STRUCTURE:BODY, AIR BAGS:FRONTAL
FOLLOWING A MINOR ACCIDENT, NO DAMAGE, THE AIRBAG DEPLOYED BROKE THE WINDSHIELD AND DASHBOARD. FOR 12 MONTHS AFTERWARD THE PASSENGER FLOOR WOULD FILL WITH WATER DURING RAIN SHOWERS. I TOOK IT TO BE REPAIRED 4 TIMES WITH NO SUCCESS FINALLY ON THE 5TH TRIP THE BODY SHOP FIGURED OUT THAT THE GLUE OR FILLER THAT WAS PLACED BETWEEN THE WELDED STRUCTURAL COMPONENTS DURING ASSEMBLY AT THE FACTORY HAD CRACKED LEAVING A TINY HOLE THAT WAS SIPHONING WATER INTO THE PASSENGER COMPARTMENT. THEY APPLIED SEALANT TO THE SEAM BETWEEN THE PASSENGER DOOR PANEL AND ROOF AND SO FAR NO MORE LEAKS. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10182237February 11, 2007
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:ELECTRICAL
RECENTLY THE VEHICLE STARTED TO IDLE ERRATICALLY SOMETIMES DYING, I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THE BOSCH PLATINUM SPARK PLUGS WERE NOT COMPATIBLE WITH FORD VEHICLES AND SOLD ME NEW SPARK PLUGS. THE PROBLEM SEEMED TO GO AWAY BUT ABOUT 30 DAYS LATER IT STARTED AGAIN. FRUSTRATED WITH THE DEALERS PERFORMANCE I CHECKED THE VEHICLE MYSELF AND FOUND THAT THE CRANKCASE VENT BETWEEN THE ENGINE AND FIREWALL HAD A RUBBER ELBOW AND HOSE THAT WERE COLLAPSING AFTER THE VEHICLE STARTED. I REMOVED THEM AND FOUND THE ELBOW HAD A HOLE AND THE HOSE SEEMED TO BE STRUCTURALLY WEAKENED. I REPLACED BOTH AND NO MORE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181787February 6, 2007
ELECTRICAL SYSTEM:IGNITION
REVISED TO FIT WEB COMPLAINT FORM. WEBFORM REQUIRES MANUFACTURER OF IGNITION CYLINDER FROM FORD. CALLED FORD AT 1800-392-FORD AND SHAUN-CENTRAL FLORIDA STATES PROPRIETARY INFORMATION. FORD IS NOT A CHOICE IN THE DROP DOWN MENU AT HTTPS://WWW-ODI.NHTSA.DOT.GOV/IVOQ/EQUIPMENT.CFM?TOSTEP=4&CFID=1748899&CFTOKEN=17655993 GUESSED ON INFO TO TURN IN FOLLOWING COMPLAINT. IGNITION LOCKED UP ON FORD FOCUS. STEERING WHEEL LOCKED. HAD TO TOW AIRLINE WRECKER, DUBS GARAGE AND LOCKSMITH TOLD ME EXTREMELY COMMON FOR FORD FOCUS. PETITION FOR IGNITION CYLINDER RECALL AT HTTP://WWW.PETITIONONLINE.COM/MOD_PERL/SIGNED.CGI?FOCUSIC EVEN WHEN THE PART IS REPLACED, IT HAPPENS AGAIN. I JUST PRAY NEXT TIME IT HAPPENS (AND FROM WHAT I'VE READ IT WILL) I AM IN A SAFE, WELL LIT AREA WHERE MY CELL PHONE CAN GET SERVICE; AND NOT THE BEACH OR SOMEWHERE THAT TOW TRUCKS CHARGE OVER $500. BUT MOSTLY I PRAY FORD IS FORCED TO FIX THIS KNOWN ISSUE AND STOP CREATING A FINANCIAL BURDEN ON PEOPLE JUST SO THEY CAN PROFIT FROM THEIR FAULTY IGNITION CYLINDERS. PLEASE DO SOMETHING ABOUT THIS ISSUE. IT'S OBVIOUS THAT FORD HAS NO INTENTIONS TO RESOLVE THEIR LOCKING IGNITION SINCE THE PART HAS TO BE ORDERED FROM THEM FOR AT LEAST $100 PER INCIDENT AND IF THE PERSON HAS THEIR VEHICLE FIXED AT FORD IT COULD COST UP TO $500. I HAVE CALLED FORD LOCALLY AND CORPORATE, THEY STATE THERE IS NO RECALL FOR AN IGNITION CYLINDER. WHAT HAS HAPPENED TO DEALERSHIPS ACCOUNTABILITY THAT THEY ARE ALLOWED TO GET AWAY WITH SUCH AN ACTION FOR 7 YEARS? IS THE ACCOUNTABILITY ONLY WHEN THERE IS DEATH? IS THAT WHY FORD CONTINUES TO INSTALL AND SELL THE FAULTY IGNITION CYLINDER? WHAT'S TO STOP THEM FROM CONTINUING IF THEY PROFIT FROM THE PROBLEM? I THINK THAT PERSONNEL TAKING COMPLAINTS SHOULD GIVE THE 800 NUMBER AND/OR EXACT WEBSITE TO REGISTER COMPLAINTS TO NHTSA AND/OR LIST THIS INFO ON CAR DEALERS WEBSITES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181815February 6, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT PASSENGER SPRING BROKE, SEPARATED FROM THE MOUNTING BRACKET, EMBEDDED THE END OF THE SPRING INTO THE TIRE WHICH PUNCTURED IT. VEHICLE REQUIRED TOWING FOR REPAIR. I WAS NOTIFIED OF AN "EXTENDED WARRANTY" ON THE PROBLEM AND SUBMITTED A CLAIM TO THE LOCAL DEALERSHIP FOR REIMBURSEMENT. AFTER 5 MONTHS OF FOLLOW-UP, I FINALLY RECEIVED A CHECK FOR THE REPAIRS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181814February 6, 2007
ELECTRICAL SYSTEM:IGNITION
IGNITION CYLINDER ON MY 2000 FORD FOCUS HAS BEEN REPLACED TWO TIMES BY A LOCAL FORD DEALER. IN THE FIRST INSTANCE (APPROXIMATELY AUGUST, 2004, KEY COULD NOT BE REMOVED FROM THE LOCK. THIS REQUIRED TOWING THE VEHICLE TO THE DEALERSHIP FOR REPAIR. THE MOST RECENT INCIDENT (FEBRUARY, 2007) THE KEY WOULD NOT TURN THE IGNITION SWITCH UNLESS THE TILT STEERING WAS BOUNCED FORWARD AND BACK FOR APPROXIMATELY 10 MINUTES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181554February 5, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY 2000 FORD FOCUS IGNITION SWITCH FAILED AND FROM WHAT I AM READING ON THE INTERNET THE FORD FOCUS IS KNOWN FOR THIS ISSUE, AND I AM LETTING RICART FORD KNOW THAT I WILL NOT PAY IN ANYWAY FOR THIS DEFECTED PART. IF I HAVE TO I WILL GET MY LAWYER INVOLVED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181669February 5, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
FAILURE OF IGNITION KEY TO TURN IN IGNITION LOCK. LEFT ME STRANDED. CALLED LOCKSMITH TO HAVE WHOLE IGNITION DRILLED OUT AND REPLACED. LOCKSMITH INFORMED ME THAT FORD MOTOR COMPANY HAS ISSUED A TECHNICAL SERVICE BULLETIN ABOUT THE PROBLEM BUT HAS REFUSED TO RECALL THE DEFECTIVE PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181706February 5, 2007
FUEL SYSTEM, GASOLINE
TL* - THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT CALLED FORD MANUFACTURER ON 02/05/07, AND THEY TOLD HER THAT THE SAFETY RECALL 03V482000 APPLIED TO THE VEHICLE . THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER, AND WAS TOLD THAT THEY WERE NOT DOING RECALL REPAIRS ANYMORE. ON CERTAIN PASSENGER VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) CAN REDUCE, AND EVENTUALLY BLOCK THE FLOW OF FUEL TO THE ENGINE. THE CONTACT WAS TOLD THAT THERE WAS NO RECALL EVEN WHEN SHE GAVE THE DEALER THE RECALL NUMBER. THE CONTACT STATED THAT THIS VEHICLE HAD THE SAME FAILURE AS MENTIONED IN THE RECALL. ON 2/5/07 THE VEHICLE WOULD NOT START. WHEN MERGING ONTO THE HIGHWAY AT 25 MPH THE VEHICLE LOST POWER, SPUTTERED AND STALLED. SOMEONE ALMOST HIT THE CONTACT'S VEHICLE SEVERAL TIMES BECAUSE IT STALLED. SHE PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE IGNITION AND RESTARTED THE VEHICLE. THIS HAS BEEN GOING ON SINCE 2004 INTERMITTENTLY, AND USUALLY HAPPENED WHEN SHE ATTEMPTED TO MERGE INTO TRAFFIC. ALSO, THE THIS HAPPENED SEVERAL TIMES A WEEK, AND EACH TIME SHE HAS HAD TO PULL OFF THE ROAD AND RESTART THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181379February 1, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION SWITCH ON MY 2000 FORD FOCUS, TEND TO STICK AND YOU CANNOT REMOVE THE KEY WITHOUT JERKING HARD ON THE KEY TO REMOVE . NOW THE KEY IS STUCK IN THE SWITCH AND WILL NOT TURN ON. IT STRANDED ME 5 MILES FROM HOME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181217January 31, 2007
ELECTRICAL SYSTEM
THE CAR WAS HAVING TROUBLE STARTING WE REPLACED THE BATTERY CHECKED THE CABLES HAD THE STARTER TESTED THE GUY SAID IT WAS THE NUETRALIZATION SWITCH. HE GOT BACK INTO START THE CAR AND IT LOCKED UP. IT IS NOW STILL SITTING THERE FOR THEM TO FIGURE OUT HOW TO FIX IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180867January 27, 2007
ELECTRICAL SYSTEM:IGNITION
IGNITION IS LOCKED UP AGAIN ON MY 200 FORD FOCUS. THIS HAS HAPPENED TWICE SINCE I BOUGHT THE CAR. IT HASN'T HAPPENED IN A COUPLE OF YEARS THOUGH. SUDDENLY, IT'S HAPPENING AGAIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179469January 23, 2007
ELECTRICAL SYSTEM:IGNITION
KEY WON'T GO INTO IGNITION ALL THE WAY AND WILL NOT ALLOW ME TO TURN MY CAR ON. CONTACTED FORD AND THEY ARE AWARE OF THE PROBLEM BUT IT IS NOT A SAFETY HAZARD SO IT IS NOT UNDER A RECALL YET. SO I WILL NOW HAVE TO HAVE MY CAR TOWED TO THE DEALERSHIP AND FIXED OUT OF MY POCKET. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179529January 23, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
WAS STRANDED WITH BABY WHEN UNABLE TO INSERT KEY INTO IGNITION AND START VEHICLE (2000 FORD FOCUS) WHICH LOCKSMITH TELLS ME IS COMMON DEFECT IN THIS MAKE AND MODEL. IGNITION SWITCH REPLACED WITH COST OF $180. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179422January 22, 2007
ELECTRICAL SYSTEM:IGNITION
THIS PAST WEEKEND MY IGNITION CYLINDER FAILED IN MY 2000 FORD FOCUS. RESEARCHING THE TOPIC ONLINE REVEALED THAT THIS IS A WIDESPREAD PROBLEM THAT FORD CHOOSES TO IGNORE, THEREFORE THEY SHOULD BE FORCED TO ADDRESS THE ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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