Ford Focus Complaints (2017)

907 consumer complaints on file.

#11478913August 11, 2022
POWER TRAIN
Transmission module failure. Car stalls and shutters when driving causing possible car accident. Took to Ford dealership service center and they found Transmission module failure needs replacement immediately can cause auto accident. Warning engine light comes on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478047August 7, 2022
ENGINE, POWER TRAIN
I financed a 2017 Ford Focus se 6 speed manual in March of 2020 (it’s now aug 2022), and about a month ago I was driving a main hwy when I needed to downshift due to traffic. I go to put it in 3rd and instead it slips into 1st. (It’s not suppose to allow you to do that, states in the owners manual bc it’s a safety feature). Meanwhile it is stuck in 1st, redlining, as I’m in the middle of a busy highway unable to do anything. I had to push the car off the road in order to not get hit by oncoming cars. Called Ford, called the dealership, found out there’s a recall on the engine and the transmission but neither of them would Honor the recall. Attorney’s won’t do a thing about it, and now I’m stuck paying $8k on a car I can no longer drive. I promise this is the last time I’ll EVER own a ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477713August 5, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle and driving 40 MPH, the vehicle stalled. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the contact stated that the failure had been reoccurring after refueling. The vehicle was taken to an independent mechanic where it was diagnosed that fuel tank vacuum system had failed. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that her vehicle could not be repaired under an unknown recall as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477742August 5, 2022
WHEELS
Ford owners have been plagued with the issue of poorly designed lug nuts that expand with age. My service center just informed me that most or all of my lug nuts need to be replaced, so I have authorized that to complete the service. I have read that the problem is caused partly because of improper tightening. When I purchased my Ford in 2018(a one year leftover) the Ford dealer had to resurface the rotors twice because of pulsation. I've since had oil changes done at another Ford dealer that supposedly included tire rotation, so it seems that Ford could be at fault for bad lug nuts and reinstalling them as well. I think that a recall is justified. What is odd is that this issue has been around for quite some time, but they are still selling the same part. How is that?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476676July 30, 2022
POWER TRAIN
On Friday July 15th around 7PM, my wife and I were driving out of town to visit family. We stopped at a gas station along the highway to make sure we had gas an everything before getting too far out of town. We had no issues when we stopped but after leaving we tried getting on the highway and after merging the car reved up very high and seemed to have dropped into a low heat like 1st or 2nd. We attempted to get off the highway but with this low gear the car could not do more than about 20Mph. We finally made it off the highway and checked everything we could think of that could cause this issue but found nothing. We had to get the car towed home because besides being stuck in a very low forward gear when shifting to drive, we also lost reverse. After being towed home we parked the car to see if this just needed to cool off and come back to it later. We let it sit for a few days and now the car is disabled. It turns on and runs smooth but the transmission is non-operational. We no longer have any gear control and can only turn the engine on. I called Ford about this issue but was not helped in any way. Just asked to pay for a diagnostic.I don’t think I will be buying any more Ford vehicles since they could not fix this issue after so many years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476492July 29, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 15 MPH, the vehicle was shuddering while shifting gear. There was no warning light illuminated. The vehicle was previously diagnosed with transmission failure. The vehicle was repaired with a new clutch and linkage; however, the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476498July 29, 2022
POWER TRAIN
Failure of the encase power train transmission. Delay is shifting & transmission to shift gears gets stuck. COMPLETELY unsafe when pulling out into traffic. Driver is unsure if the transmission will engage or not. Unable to accelerate at times until transmission engages. Sounds like gears are being stripped on the automatic Transmission. Started in May 2021 & continues to happen daily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476406July 28, 2022
ENGINE, POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving 10 MPH, the check engine warning light illuminated. The vehicle was taken to the local Pep Boys where it was diagnosed that the failure was associated with the fuel system and fuel tank. The dealer was notified of the failure. The vehicle was taken to the dealer where an unknown repair and an unknown software update were completed; however, the vehicle failed to start a month later. The contact later drove the vehicle but the vehicle would not exceed 10 MPH. The vehicle was towed to a second dealer where it was diagnosed that the transmission control module had failed; however, the parts were on national back order. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in a recall associated with the failure. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475644July 25, 2022
FUEL SYSTEM, GASOLINE
The contact's wife owns a 2017 Ford Focus. The contact stated that soon after refueling the vehicle, the vehicle shut off without warning. The contact stated that his wife would depress the accelerator pedal to prevent the vehicle from inadvertently stalling. The contact stated that initially, no warning lights had appeared on the instrument panel; however, recently the check engine warning light had illuminated. The vehicle was initially taken to the dealer however, the mechanic found no failure with the vehicle. The contact then took the vehicle to an independent mechanic where a diagnostic test showed that the vehicle had a defective PCV valve. The vehicle was taken back to the dealer where the mechanic informed him that he was familiar with the failure; however, he was provided an estimate for a diagnostic fee. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475097July 21, 2022
STEERING
The contact owns a 2017 Ford Focus. The contact stated while parked or while driving approximately 5 MPH, the power steering malfunction warning light illuminated. The vehicle was taken to the local dealer and diagnosed with power steering rack failure. The vehicle was then taken to a local independent mechanic and the failure was repaired; however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474784July 19, 2022
POWER TRAIN
In June of 2021 my car started shuddering when shifting into 1st and 2nd gears. I am a very cautious, defensive driver but had to really baby the car to try to avoid the shuddering and learned to shift around 9 mph for 1st gear and 19 mph for 2nd gear. However as the year progressed, the issue became worse and had to schedule a diagnostic test at Roush Ford in Hilliard Ohio in December which cost me $150, and place not only a financial burden upon me but also those who had to help me get to and from the dealership and appointments and church. Then in January 2022, my car was in the shop for 8 days while Roush Ford repaired the transmission by replacing the clutch that Ford continues to use in the vehicles even knowing it is a problem, which cost me $778.51. This has been going on since 2013 when there was a class action lawsuit for the Ford Focus between 2013 and 2016. Now there is another one for the same Ford Focus from 2017 to 2019. My car wasn't even 4 years old when the problem originated and had less than 59,000 miles on it. I only made last year $1,032 per month so this was a huge burden as well as a huge inconvenience for mevand my friends. Its amazing this problem did not cause any accident as I expected to be rearended every time I had to drive it. People were very annoyed with me and showed it with gesturing, honking, and zooming around me. When picking up the car after the repairs, the service coordinator informed me that they have a the clutches for this transmission in stock. That tells you something!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474187July 15, 2022
POWER TRAIN
Vehicle shudders in lower gears typically starting from a stop as it shifts up in gears. I consider this a safety issue considering it impacts the driveability of the vehicle and limits the ability to get out of the way of traffic if needed. The symptoms are exactly as described in earlier 2011-2016 Focus model power transmission recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473333July 11, 2022
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
Gas indicator numbers went wrong. So could not identify how much gas is left in my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471895June 30, 2022
SEATS
1) A bracket that connects the seat to the rails that are attached to the floor had a weld break. Photos provided below. 2) The seat is no longer attached to the car in this particular part 3) No 4) I took the car to my dealer who did not physically look at it but refused to do anything to help me because the car was no longer within warranty period. They could provide me a quote only after I paid a $220 diagnosis fee. The part to repair is $1,020 before diagnosis charge, labor, and tax. 5) There were no warning or symptoms prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470976June 25, 2022
ENGINE
Have taken in my car 2 times for a clutch repair and it’s still not fixed. It shudders when taking off from a stop. I bought this car in June of 2020. One year later in June of 2021 it needed a new clutch. Then in June of 2022 it went in again for a new clutch. I drove it off the service lot and it was worse then when I dropped it off. I will be returning to ford service center on Monday June 27 2022 to tell them it’s still not fixed. I will be going I. With info that I found on the internet regarding problems with the transmission on the make and model of cars. Thank you Carol Brunson.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470991June 25, 2022
SEAT BELTS, SEATS
Back latch that makes the seat fold down won’t snap back into place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470879June 24, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the accelerator pedal was depressed and the vehicle hesitated to respond. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission clutch needed to be replaced. The dealer was notified of the failure and informed the contact that the failure was associated with an unknown recall; however, the year, make, and model of the vehicle was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470735June 23, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2017 Ford Focus. The contact stated that the vehicle was unable to reverse and would not accelerate above 15 MPH. The vehicle was towed to an independent mechanic, who replaced the clutch fork; however, the failure recurred. The vehicle was towed back to the independent mechanic and diagnosed with TCM failure. The mechanic informed the contact that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469731June 17, 2022
ENGINE
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the high engine temperature warning light illuminated. The vehicle was towed to an independent mechanic who advised the contact to tow the vehicle to the dealer. The vehicle was then towed to the dealer where it was diagnosed with a head gasket and engine failure. The dealer informed the contact that there was no warranty and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469745June 17, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving from a complete stop, the vehicle started shuddering. The contact stated that the failure also occurred while driving and accelerating between 30-70 MPH. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the failure reoccurred several times while driving and had worsened. The contact stated upon starting the vehicle and attempting to drive, the gear shifter remained seized in park(P). The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission had failed. The local dealer was notified of the failure and informed the contact that she needed to pay a fee for diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train) and that the vehicle was out of warranty. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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