Ford Focus Complaints (2017)

907 consumer complaints on file.

#11487978October 5, 2022
ENGINE
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 40 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to the residence where an independent mechanic checked the engine and confirmed that the oil level was not low. The vehicle was then towed to the dealer where it was diagnosed with low oil pressure and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to call the NHTSA Hotline. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488106October 5, 2022
POWER TRAIN
Transmission overheating, jerking, hesitant and lost gear while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486773September 27, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle and attempting to restart the vehicle, the RPM was fluctuating and the vehicle then lost motive power. The check engine warning light illuminated. The contact stated that after a few attempts she was able to restart vehicle. The vehicle was then taken to an independent mechanic; however, the contact was not provided with a diagnosis and the vehicle was not repaired. The failure continued after refueling and the contact stated that the vehicle would stall and lose motive power after coming to a complete stop at a red light or at a stop sign. The vehicle was then taken to another independent mechanic where the failure code P144A for the EVAP system was retrieved. The contact referenced NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) as a cause for the failure; however, her VIN was not included in the recall. The local dealer was made aware of the failure and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer made aware of the failure and a case was opened and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485711September 21, 2022
POWER TRAIN
I enjoy driving my 2017 Ford Focus, but the glaring negative against my vehicle is the transmission. Once per year I find myself at a dealership because my Focus starts to shudder after acceleration from a full stop. This phenomena shakes the vehicle, alerting everyone inside that something is wrong. No warning lights appear on the dash from discovery of the problem until servicing. Once the shuddering starts happening, it will happen more and more frequently until it cannot be ignored and the vehicle needs to be fixed. I don't haul trailers. There are not that many miles on the Focus (under 60,000). I've even adjusted my driving habits to change speeds as gradually as possible so as to not put any undue strain on the transmission. Nevertheless, the problem keeps reoccurring and I keep having to lean on the existing powertrain warranty to get rid of the problem... temporarily. Within a year, it always comes back. This year is no different. I am currently trying to get the Focus serviced once more before my "60,000 mile/5 year" powertrain warranty expires on October 3rd, 2022. This issue is forcing me to consider selling a car in wonderful condition because I can't afford to replace clutch arrays out of pocket every year. The alternative is to forgo the servicing and roll the dice with a spotty transmission. I dare say that can't last. I've talked numerous times with people at the dealership. Everyone I have spoken with acknowledges that this is a known issue with the 2017's. Prior vehicle years have been recalled for transmission troubles. How is the 2017 Focus any different? How hasn't a recall been started already? I'm attaching the service records from the dealerships. Ford Customer Care directed me to the NHTSA, but nothing more. I am hoping someone can help me to either extend this warranty with Ford (at no additional cost to me for a manufacturer defect) or get the need for a recall acknowledged by Ford. Thank you and God bless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485737September 21, 2022
FUEL/PROPULSION SYSTEM
Purge valve failure causing stalling
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485496September 20, 2022
POWER TRAIN
2017 Ford Focus, continuous transmission problems. I have had the clutch and transmission control replaced 2 times already under factory wannary. It is just outside of the powertrain warranty and now the dealer is telling me it needs to be replaced again. It has 41,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485236September 19, 2022
FUEL/PROPULSION SYSTEM
Stalling out repeatedly while driving since I have purchased the car. No issues being read on any code readers. Has happened 12 times in 2 years. Plenty of fuel. Replaced battery even when battery was okay. And has been towed to dealership multiple times. No reason given. No warning lights at all. Now finally I have been given a code after 2 years that there is a very small evap leak. Which the repair shop has informed me is a common issue with this car. Because of this. My car risks stalling out even while driving down the highway when I have plenty of fuel in the tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484433September 14, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 5 MPH and attempting to park the vehicle, the check engine warning light illuminated. The contact stated that the vehicle was shuddering while driving above 60 MPH or whenever the accelerator pedal was depressed while driving up hill. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the fuel tank needed to be replaced. The contact referenced NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) as a possible solution however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482778September 3, 2022
POWER TRAIN
Feels like gear is slipping when going from a stop to moving (1st to 2nd shifting)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482384September 1, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to start immediately. The vehicle would start after several attempts but would shudder and then turn off independently. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle jerked and decelerated independently. The check engine warning light was illuminated. The contact was able to continue driving; however, the failure recurred after refueling. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel tank was collapsing internally due to a stuck canister purge valve failure. The independent mechanic also informed the contact that each time she had refueled the vehicle, air was being pushed into the fueling system. The independent mechanic informed the contact that the failure was associated with NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The dealer was notified of the failure and an appointment was scheduled. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) due to the manufactured date of the vehicle. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482486September 1, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving 65 MPH, the vehicle failed to accelerate as needed. The contact stated that the vehicle jerked, lost motive power and stalled without warning. The contact waited for the vehicle cool down, restarted the vehicle, and the vehicle operated normally. On another occasion, the vehicle lost motive power and stalled with the transmission failure message was displayed. The vehicle was taken to the dealer and the contact was informed that no failure was found. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481809August 29, 2022
POWER TRAIN
I was driving and all of a sudden could not go over 30 miles an hour. I took it 3 dealerships 1 including a Ford Dealership. What I have been told is that there have been many issues with this type/manufacturer of transmission. The diagnostic codes that are coming out when being run are P072C P2832 P0219 P2578 Ford dealership states that the internal fork stop inside the transmission is broken. It needs a partial rebuild including forks, case, clutchesm], and related parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481455August 26, 2022
POWER TRAIN
The transmission strutted or slips when accelerating from a stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481263August 25, 2022
FUEL/PROPULSION SYSTEM
EVAP EMISSION PURGE VALVE FORD HAS A RECALL BUT VIN.NUMBER IS NOT INCLUDED IN THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481016August 24, 2022
FUEL SYSTEM, GASOLINE
The contact called on behalf of a client who owns a 2017 Ford Focus. The contact stated the client was at a stop light when the vehicle stalled. The check engine warning light illuminated. The client restarted the vehicle and drove to the independent mechanic. The mechanic diagnosed the failure to be a stuck canister purge valve. The mechanic also related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 49,763.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480279August 19, 2022
ENGINE
So in 2019 or 2020 i honest cant remember because it has happening many times and ive taken it to the dealership and nothing gets done but I had the headgasket recall done on my car. My car is modified and the recall job was still performed. Afterwards i started to experience problems witht the motor. I notice i was loosing oil fast and it was also all over the side of the engine. also when it would be cold and rain, my car would struggle to startup and sometimes the engine would not want to run. the car never threw a code so when i took it back to the dealership they would let it sit, the condensation would disappear and the car would run fine. After spending time on the internet and seeing a couple of other mechanics it came down to the TIMING COVER being install improperly due to the headgasket job performed. TIMING COVER is leaking oil from thetop of the engine which also lets in condisation inside the engine that also gives me problems when it rains. The dealership that worked on the car does not want to fix the issue becasue the car is modified even though its been proven that any modifications will not cause a timing cover to leak oil unless the headgaket job was done impropely. now i am stuck with a bad engine when it was working fine before the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479858August 17, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Interior lighting. Multiple shorted wires kept blowing fuses for interior lights. Wiring harness for all interior lights had to be replaced with multiple areas of chafing and wires melted together.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479613August 16, 2022
POWER TRAIN
While driving 2017 Focus on 8/14/22, the car began to shutter. When owner stopped to buy gas, the car would not restart until about 10 minute later . Then it would not go into reverse. Made it home. Next day, 8/15/22, while driving, it began to shutter again, the Transmission overheating warning light appeared, and vehicle immediately stopped running. Pulled off to side of road. It would not restart. Was towed to a local repair shop (not a Ford dealership). The repair shop ran a diagnostic and reported 4 PCM and 7 TCM fault codes. (See attachment.)Vehicle has not been repaired. Vehicle has approx 130,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479463August 15, 2022
POWER TRAIN
My transmission started to slip , took it to a garage then I had to WALK through A VERY BAD area in Philadelphia. Ford Roadside towed it to Chapman’s on Roosevelt Blvd on 8/9 where we bought it. They still haven’t looked at it because they’re so busy and backed up and in the meantime I have no way to get to work & it’s costing me $40 a day for Lyft and my mental health. The car only has 60,000 miles, I shouldn’t have to be dealing with this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479025August 12, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving from a complete stop and at various speeds, the vehicle was shuddering. There was no warning light illuminated. The contact stated that the failure had been reoccurring while driving. Additionally, the contact stated would fail to respond when depressing the accelerator pedal and would not go pass a certain speed. The contact stated that the RPM would reeved when depressing the accelerator pedal but the vehicle would fail to respond. The vehicle was taken to the dealer where it was diagnosed that the transmission clutch needed to be replaced. The contact stated that the transmission clutch had been replaced every 4,000 to 7,000 miles on six occasions. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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