Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11311145February 24, 2020
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL CEASED WITHOUT WARNING. THE CONTACT TOOK HER FOOT OFF THE ACCELERATOR PEDAL COASTED TO THE SHOULDER OF THE ROAD. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON WHICH FAILED TO RESUME BACK TO NORMAL VEHICLE OPERATION. THE VEHICLE WAS DRIVEN TO THE RESIDENCE WHERE THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. OBAUGH FORD, INC. 13 LEE JACKSON HWY, STAUNTON, VA 24401, (540) 851-4800) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,297. *DT *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311252February 24, 2020
STEERING
ELECTRIC STEERING ASSIST SYSTEM WENT OUT. I WAS GETTING READY TO HEAD HOME WHEN THE STEERING WAS LIKE A LEAD BRICK, LUCKILY I WAS STILL IN MY WORK PARKING LOT OF NEWCASTLE HEATED STORAGE 7115 132ND PLACE SE NEWCASTLE WA 98059 WHEN IT WENT BAD. I COULDN'T CONTROL THE STEERING UNLESS I WAS A BODY BUILDER. I PARKED AND CALLED UBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310819February 23, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WHILE AT A STOP LIGHT ON A BUSY STREET MY CAR JERKS AND THEN GETS QUIET, WHEN THE LIGHT CHANGES TO GREEN I HIT ON THE GAS PEDAL AND THE CAR DOES NOT MOVE, NO MATTER HOW HARD I PRESS, I TURN ON MY EMERGENCY LIGHTS AND AFTER ABOUT 3 MINS THE CAR FINALLY MOVES BUT WHILE DRIVING ONCE AGAIN I HIT ON THE GAS PEDAL TO INCREASE SPEED AND IT DOES NOT WORK, I DECIDE TO TURN AROUND IN A SMALL PARKING LOT AND TAKE IT HOME AND WHILE DOING THAT THE CAR DOESN'T REVERSE, I GET IT BACK ON THE ROAD AND IT JERKS AND JUMPS TO THE POINT WHERE I JUST HAD TO PARK IT AND CALL A RIDE. THE WEEK PRIOR A MECHANIC TOLD ME I JUST NEEDED COOLANT AFTER THE CAR JERKED AND STALLED ON THE HIGHWAY WHILE I WAS GOING 70MPH, AND NOW EVERY TIME I BRING THE CAR TO A COMPLETE STOP IT DOESN'T MOVE ONCE IT'S TIME TO ACCELERATE, I'VE HAD IT STALL IN HEAVY TRAFFIC WHERE CARS WHERE BUMPER TO BUMPER AND I COULD NOT MOVE. ALL OF THIS AFTER I HAD THE ECU FLASHED TO FIX THE CODES, THE ENTIRE ENGINE AND HEAD GASKETS REPLACED, THE FUEL PUMP SYSTEM AND TRANSMISSION FIXED BY FORD. SO I TOOK IT TO A MECHANIC TO GET IT DIAGNOSED AND THEY INFORM ME OF MULTIPLE PROBLEMS SUCH AS A NEW THERMOSTAT AND AIR BAG DEPLOYMENT ISSUES BUT THE MAIN PROBLEM IS THAT I NEED A NEW TRANSMISSION AGAIN, UNFORTUNATELY THE CARS VALUE IS NOT WORTH WHAT IT WILL COST TO FIX THE TRANSMISSION AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310813February 22, 2020
STEERING
THE ELECTRONIC POWER STEERING ASSIST FEATURE FAILED WHEN I WAS 100 MILES FROM HOME.IT OCCURRED AFTER THE CAR WAS PARKED FOR ABOUT 2 HOURS. PRIOR TO THIS IT WAS WORKING OK. THIS HAS HAPPENED ONE TIME BEFORE. WHEN IT HAPPENED BEFORE I DISCONNECTED THE BATTERY AND CLEANED THE TERMINAL. I CHARGED THE BATTERY AND THE PROBLEM WENT AWAY FOR ABOUT A MONTH. TODAY I TOOK THE CAR TO A SERVICE CENTER AND HAD THE BATTERY REPLACED. THE PROBLEM DID NOT GO AWAY THIS TIME. I HAD TO DRIVE THE CAR BACK ON THE FREEWAY WITHOUT POWER STEERING ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310038February 19, 2020
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT STATED THAT THE WARNING LIGHT WAS NOT ILLUMINATED AFTER THE VEHICLE WAS RESTARTED. IN ADDITION, AFTER STARTING THE VEHICLE, THE STEERING WHEEL CEASED. THE CONTACT STATED THE VEHICLE WAS ABLE TO BE DRIVEN HOWEVER, THE STEERING WHEEL WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO CORWIN FORD OF SPRINGFIELD 3241 S GLENSTONE AVE, SPRINGFIELD, MO 65804, WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309942February 18, 2020
FUEL/PROPULSION SYSTEM
I HAVE BEEN CALLING MY LOCAL FORD DEALERSHIP (TAMIAMI FORD IN NAPLES, FLORIDA) TO SCHEDULE AN APPOINTMENT FOR RECALL 18S32 FOR MONTHS NOW AND THEY STILL HAVE NOT SCHEDULED AN APPOINTMENT WITH ME. THE SERVICE DEPARTMENT TAKES DOWN MY INFORMATION AND TELLS ME THEY WILL CALL ME BACK TO SCHEDULE AN APPOINTMENT, AND THEN TO REPEAT ALL MY INFORMATION AGAIN TO A VOICE MESSAGE. I HAVE NEVER RECEIVED A CALL BACK TO SCHEDULE AN APPOINTMENT. I HAVE CALLED AND ASKED TO SPEAK TO THE SERVICE MANAGER SEVERAL TIMES, ALWAYS GETTING VOICEMAIL SAYING HE IS CURRENTLY ON A CALL WITH A CUSTOMER AND WILL CALL ME BACK URGENTLY. I HAVE LEFT SEVERAL MESSAGES ON THE SERVICE MANAGERS VOICEMAIL. THE SERVICE MANAGER HAS NEVER CALLED ME BACK. THIS HAS BEEN ONGOING SINCE AUGUST 2019 AND I AM RECEIVING LETTERS FROM FORD REMINDING ME I HAVE A RECALL AND TO GET IT FIXED WITH MY LOCAL DEALERSHIP, WHILE I LITERALLY CANNOT SCHEDULE AN APPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309042February 13, 2020
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE DEALER DIAGNOSED VEHICLE WITH DEFECTIVE POWER STEERING NEEDING AN INTERIOR GEAR REPLACEMENT THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. THE VEHICLE HAD TO BE REPAIRED OUT OF POCKET THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING ABILITY BECAME VERY HARD. THE CONTACT STATED THAT THE FAILURE HAD BEEN OCCURRING FOR APPROXIMATELY TWO YEARS. THE POWER STEERING ASSIST FAILURE ILLUMINATED EVERY TIME THE VEHICLE WAS TURNED ON. THE VEHICLE WAS TAKEN TO THE SHOTTENKIRK FORD JASPER (868 GEORGIA 515, JASPER, GA,30143) TWICE, THEY DETERMINED INTERIOR GEAR REPLACEMENT NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308398February 11, 2020
FUEL/PROPULSION SYSTEM, STEERING
MY CHECK ENGINE LIGHT IS ON AND THE CODE THAT WAS READ IS P1450. THE WHEEL LOCKED ON ME ON TWO SEPARATE OCCASIONS. I WAS UNABLE TO MAKE A TURN WHILE GOING ACROSS TRAFFIC TO GET TO THE OTHER SIDE OF THE MEDIAN AND HAD TO COMPLETELY TURN THE CAR OFF AND START IT AGAIN FOR IT TO UNLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308111February 10, 2020
POWER TRAIN
AT TAKING OFF AT A RED LIGHT MY CAR STUTTERS AND SHAKES AND IT'S WORSE WHEN GOING UPHILL IT FEELS LIKE IT'S GOING TO STALL ON ME IN THE MIDDLE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308278February 10, 2020
ENGINE, POWER TRAIN
ON MY WAY FROM WORK WENT TO LEAVE AND PRESS GAS PADDLE CAR. ACT LIKE IT SPEED UP HILL . CAR START STUTTERING MAKING A GRINDING NOISE JERKING. GOT HALF WAY HOME IT START SMOKING. . WHEN I FIRST BOUGHT CAR I HAD TO PUT IN SHOP BECAUSE OF TRANSMISSION PROBLEMS IT ONE THING AFTER ANOTHER IVE DONE ALREADY HAD SEVERAL RECALLS DONE ON IT. NOW ITS GIVEN ME MORE PROBLEMS. ALWAYS ON THE HIGH WAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308312February 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS THE VEHICLE STALLED AND RESTARTED INDEPENDENTLY. THE TRANSMISSION FAULT WARNING LIGHT WAS ILLUMINATED AS WELL AS THE SERVICE VEHICLE MESSAGE WAS DISPLAYED. THE CONTACT CALLED. SIMI VALLEY FORD 2440 FIRST ST, SIMI VALLEY, CA 93065 (805) 583-0333, HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307922February 8, 2020
POWER TRAIN
FAULTY TRANSMISSION DEFECT RELATING TO THE CLUTCH AND TRANSMISSION CONTROL MODULE IN THE DPS6 TRANSMISSION. LOSS OF CLUTCH ENGAGEMENT, LOSS OF POWER AND NO START FROM ENGINE. FORD MOTOR COMPANY FAILED TO DETERMINE MY CAR TO QUALIFY FOR A CLUTCH AND TRANSMISSION CONTROL MODULE REPLACEMENT. FORD MOTOR COMPANY ALSO FAILED TO DETERMINE MY CAR TO QUALIFT FOR A CLUTCH AND TRANSMISSION CONTROL MODULE REPLACEMENT FALLING UNDER THE CUSTOMER SATISFACTION PROGRAM 14M01 - SUPPLEMENT #7 AND CUSTOMER SATISFACTION PROGRAM 15B22- SUPPLEMENT #3. I HAVE EMAILED DAVID J. JOHNSON ON SUNDAY FEBRUARY 2, ,2020 AND RECEIVED A CALL FROM MR. JOHNSON EXECUTIVE OFFICE ON FEBRUARY 5, 2020 AND HAVE YET TO RECEIVED ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307933February 8, 2020
ENGINE
MY CAR IS HAVING ISSUES SHIFTING. IT IS AN AUTOMATIC CAR. THERE IS ISSUES ACCELERATING. WHEN STOPPED I HIT THE GAS PEDAL AND ITS FINE UNTIL IT SHIFTS, THEN THE CAR STALLS FOR A FEW SECONDS AND THEN CATCHES UP. IT DOES THIS EVERY TIME IT GOES TO SHIFT GEARS UNTIL ABOUT 35 MPH. IT IS OUT OF WARRANTY TO FIX THE TRANSMISSION, BUT IT POSSES A HUGE SAFETY RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307422February 6, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY RADIO HAS VERY HIGH STATIC AND I CANNOT USE MY PHONE SYSTEM. MY FUEL GAUGE IS NOT READING PROPERLY. MY CAR JUST SHUTS OFF WHILE I AM DRIVING IT. WHEN I PULL OFF THE ENGINE STALLS. THESE ISSUES HAVE BEEN ON GOING EVERY SINCE I OWNED THE CAR. IT IS A COMPLETE LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307474February 6, 2020
POWER TRAIN
WHEN ACCELERATING, THE VEHICLE SHUTTERS, SHAKES AND JERKS. THIS HAPPENS EVERY TIME, NO MATTER WHETHER THE VEHICLE HAS BEEN IDLE FOR NO SPECIFIC AMOUNT OF TIME AND EVEN WHEN THE VEHICLE IS OPERATIONAL. THE VEHICLE WAS PURCHASED NEW IN DECEMBER 2013 AND HAS BEEN AN ONGOING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307514February 6, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIBRATED AND LOST POWER, WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE JOHNSON CITY FORD DEALER, LOCATED AT 207 PRINCETON RD, JOHNSON CITY, TN 37601, WHERE THE CLUTCHES AND TRANSMISSION WERE REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE WAS NO T REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307292February 5, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION EXPERIENCED SLIPPING GEARS AND AN ABNORMAL SHUDDER WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE HAD A SALVAGE TITLE AND TAKEN THE VEHICLE TO CARUSO FORD LINCOLN LOCATED AT (3500 CHERRY AVE, LONG BEACH, CA 90807, (562) 426-3301) TO BE DIAGNOSED. THE MECHANIC REFUSED TO PERFORM THE DIAGNOSTIC TEST DUE THE VEHICLE HAVING A SALVAGE TITLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS REFERRED TO THE NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306527February 2, 2020
FUEL/PROPULSION SYSTEM
I HAD MY TRANSMISSION RECALL WORKED ON AND IMMEDIATELY AFTER THAT MY CHECK ENGINE LIGHT CAME ON AND EVERY TIME AFTER THAT ANYTIME I GET GAS MY CAR STALLS AND HAS ISSUES STARTING. I HAVE TO SIT AND WAIT FOR 20 OR 30 MINS BEFORE MY CAR WILL START. IF I TRY TO DRIVE OFF I HAVE TO PUSH DOWN ON THE ACCELERATOR AND SHIFT INTO DRIVE AND IF I STOP THE CAR WILL SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306557February 2, 2020
ENGINE, POWER TRAIN
WHEN DRIVING THE VEHICLE IT CAUSES A STUTTERING MOVEMENT FROM A STOP. WHEN PRESSING THE GAS FROM A STOPPED POSITION IT STARTS TO SHAKE UPON ACCELERATION. THE CAR ALMOST FEELS LIKE THE TRANSMISSION IS SLIPPING AND MAY CAUSE THE VEHICLE TO STOP. I FEEL THAT I AM UNSAFE WHEN THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306399January 31, 2020
UNKNOWN OR OTHER
THE DRIVER'S SIDE DOOR LATCH IS IMPAIRED. THE DOOR APPEARS TO BE CLOSED BUT DOES NOT LATCH TO SEAL THE DOOR IN PLACE. THIS WAS RECENTLY NOTICED BY A PROFESSIONAL DETAILING SERVICE IN JANUARY 2020. IT APPEARS THIS IS THE SAME RECALL ISSUE FROM THE 2017 RECALL REGARDING LATCH/LINKAGE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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