Ford Focus Complaints (2003)

977 consumer complaints on file.

#10218884February 22, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I OWN A 2003 FORD FOCUS ZX3 WITH 27,000 MILES. FOR THE PAST YEAR AND A HALF THE DASHBOARD LIGHTS GO OUT SUDDENLY. THIS IS NOT A FUSE PROBLEM, AS THE WAY TO GET THEM BACK ON IS TO TURN OFF THE HEADLIGHTS AND THEN TURN THEM BACK ON. OFTEN THIS PROBLEM WILL OCCUR SEVERAL TIMES DURING ONE TRIP; AT OTHER TIMES IT WILL "SOLVE" THE PROBLEM FOR MONTHS. IT HAS HAPPENED ON HIGH-SPEED HIGHWAYS AND IT IS DISCONCERTINGLY DANGEROUS, ESPECIALLY WHEN IT IS CRITICAL TO KNOW ONE'S SPEED. I BELIEVE (FROM THE INTERNET) THAT OTHERS HAVE HAD THIS PROBLEM WITH THE FOCUS. FORD, HOWEVER, DID NOT ACKNOWLEDGE A PROBLEM, OR HOW TO FIX IT OTHER THAN TAKING IT TO A DEALER AT MY EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218659February 20, 2008
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK, EXTERIOR LIGHTING:TAIL LIGHTS
TOOK THE CAR TO THE DEALER THE SAME DAY THE LEFT TAIL LIGHT TURN SIGNAL WENT OUT. ACCORDING TO THE SERVICE MANAGER, THEY COULD NOT REMOVE THE BULB BECAUSE WHEN THE BULB "SHORTED," IT MELTED PLASTIC AROUND THE BULB. I HAD TO BUY AN ENTIRELY NEW TAIL LIGHT AND SOCKET ASSEMBLY FOR OVER $100. I WAS TOLD BY HIM THAT THIS HAPPENS "A LOT" ON THE FOCUS WAGONS AND HE HAD REPLACED 6 OF THEM THAT DAY. WHEN I EXPRESSED MY ANGER AND DISBELIEF AT THE COST AND ASKED WHY THIS WASN'T A RECALL ITEM, HE SAID NOT TO BLAME HIM BECAUSE HE DIDN'T DESIGN IT. I AM ANGRY ABOUT THE COST, BUT ALSO WHETHER THIS IS A POTENTIAL SAFETY HAZARD. IT WAS 5 DEGREES THE DAY THIS HAPPENED AND SUCH A "SHORT CIRCUIT" MAY HAVE SAFETY IMPLICATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218284February 17, 2008
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
I HAVE A 2003 FORD FOCUS AND MY KEY WONT START MY CAR. WHEN YOU PLACE THE KEY IN THE IGNITION THE KEY WONT TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218167February 15, 2008
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
I BOUGHT THE VEHICLE NEW, IT HAS 58,000 MILES SINCE PURCHASED THE VEHICLE I CHANGED THE TIRES 4 TIMES. IT MAKES A NOISE IN THE BACK AXLE, IT BROKE TWICE ALREADY. I TOOK IT TO THE DEALER ALOT OF TIMES THEY SAID THAT THERE WAS NOTHING WRONG. THE NOISE IS STILL THERE. THE NOISE IS LOUD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217907February 13, 2008
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. IN AN ATTEMPT TO DRIVE THE VEHICLE, THE CONTACT PLACED HER KEY IN THE IGNITION AND IT WOULD NOT TURN. THE VEHICLE HAD TO BE TOWED TO A MECHANIC AND THEY REPLACED THE ENTIRE IGNITION. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217618February 11, 2008
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
MY CARS IGNITION DOESN'T WORK. IT WILL LOCK ME OUT OF MY OWN CAR. I HAVE TO BANG MY KEY AS HARD AS I CAN TO GET THE IGNITION TO UNLOCK. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10216137January 26, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY WILL NOT TURN IN THE IGNITION OF MY 2003 FORD FOCUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216161January 26, 2008
LATCHES/LOCKS/LINKAGES
ON JANUARY 22, 2008 THE KEY WOULD NOT START THE CAR, IT WOULD NOT TURN TO RELEASE THE STEERING WHEEL LOCK. THIS HAD HAPPENED A NUMBER OF TIME PREVIOUSLY BUT WE WERE ABLE TO TURN IT AFTER CONSIDERABLE EFFORT. THIS WAS AN EXTREMELY COLD DAY IN MICHIGAN AND COULD HAVE BEEN A SERIOUS PROBLEM IF I DID NOT GET SOME HELP FROM MY DAUGHTER. WE CALLED SEVERAL LOCKSMITHS AND FINALLY ONE MOBILE LOCKSMITH CAME AND REPLACED THE LOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216171January 26, 2008
ELECTRICAL SYSTEM:IGNITION
DEFECT IN THE KEY IGNITION; KEY WOULD GET STUCK AND CAR WOULD NOT TURN ON AT ALL. YOUR WOULD NOT BE ABLE TO TURN ON THE CAR AT ALL. THE KEYS WOULD BE 100.00 EACH AND THEY HAD TO BE PROGRAM. SEVERAL REPAIRS FINALLY HAD TO REPLACE THE HOLD IGNITION FOR A TOTAL OF 411.62. THIS WAS A DEFECT ON THE FORD COMPANIES PART; DID A SMALL SURVEY AND EVERYONE WITH FORD VEHICLES OR FORD FOCUSES HAD THE SAME PROBLEM; BUT HAD TO PAY OF THEIR POCKET FOR THE REPAIRS WHEN THEIR WARRANTY RAN OUT. I BELIEVE FORD OWES ME FOR THE REPAIR. THE DOORS ALSO GET STUCK AND WON'T OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215765January 23, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH WOULD NOT TURN. LEFT STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215542January 21, 2008
ELECTRICAL SYSTEM:IGNITION
THE IGNITION ON MY 2003 FORD FOCUS KEEPS SEIZING UP. THE ONLY WAY TO GET THE KEY TO TURN IS TO TAP IT WITH A HAMMER. I RAN A GOOGLE SEARCH FOR FORD FOCUS STEERING LOCK AND FOUND THOUSANDS OF COMPLAINTS FOR THIS SAME PROBLEM. MANY OF WHICH SAID THAT FORD DOES NOT RECOGNIZE A PROBLEM AND CHARGED THEM FOR THE REPAIR. I HAVE NOT TAKEN THE CAR IN FOR SERVICE YET AND AM RELUCTANT TO WASTE MY TIME WITH THE DEALER GIVEN THE COMPLAINTS I SEE AND THE FACT I COULD HAVE IT DONE CHEAPER ELSEWHERE. FORD NEEDS TO RECOGNIZE THIS AND RECALL OR REIMBURSE. THIS IS A DANGEROUS SITUATION IN COLD WEATHER. FROM WHAT I UNDERSTAND THE IGNITION PART WAS REDESIGNED IN 2005 AND NOW FUNCTIONS PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215498January 20, 2008
ELECTRICAL SYSTEM:IGNITION
IGNITION SWITCH WON'T TURN. IT'S LIKE THE KEY IS FROM THE WRONG CAR OR SOMETHING. I WAS STUCK IN 5 DEGREE WEATHER WHILE WAITING FOR A TOW-TRUCK DRIVER TO TAKE MY CAR TO THE DEALERSHIP, WHICH WAS CLOSED ANYWAY. THE TWO-TRUCK DRIVER TOLD ME THAT HE'S PERSONALLY SEEN ABOUT A HUNDRED FOCUSES (FOCI?) WITH THE SAME PROBLEM, AND THAT THEY ARE "NOTORIOUS" AMONG THE TOW-TRUCK DRIVERS FOR THIS PROBLEM. HE WAS ABLE TO GET THE KEY TO TURN, AND I WAS ABLE TO GET HOME, BUT NOW I HAVE LOOKED ON THE WEB AND SEEN THAT THERE ARE HUNDREDS OR THOUSANDS OF OWNERS WITH THE SAME EXACT PROBLEM. THERE IS A CLASS-ACTION LAWSUIT IN CALIFORNIA OVER IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215214January 17, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION ON OUR 2003 FORD FOCUS FAILED. I WAS OUT OF TOWN VISITING RELATIVES IN OMAHA AND STOPPED AT THE OMAHA SAMS CLUB. WHEN I CAME OUT OF THE STORE TO GO HOME, THE IGNITION WOULD NOT TURN. IT WAS FROZEN SO THE KEY COULD NOT MOVE IT AT ALL. AS A RESULT, I WAS STUCK AT A STORE. I CALLED RELATIVES AND WE ARRANGED FOR A TOW TRUCK TO TAKE IT TO THE FORD DEALERSHIP. THE IGNITION CYLINDER WAS REPLACED AND WE WERE BILLED $339.00 FOR THE REPAIR. I HAVE NEVER HEARD OF THIS TYPE OF FAILURE ON ANY VEHICLE YET IT IS SUPPOSEDLY A COMMON PROBLEM WITH THE FORD FOCUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214911January 15, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
NHTSA CAMPAIGN ID 05V030000 REGARDING RECALL OF FORD FOCUS MODELS 2000-2005 FOR REAR DOOR LATCH PROBLEMS (FORD RECALL 05S27) IDENTIFIES VEHICLES MANUFACTURED AT THE WAYNE ASSEMBLY PLANT FROM MAY 22, 2002 THROUGH JANUARY 26, 2005 AS POTENTIALLY AFFECTED. MY VEHICLE WAS NOT IDENTIFIED AS AFFECTED BY FORD FOR THIS RECALL. HOWEVER, MY VEHICLE WAS MANUFACTURED AT THE WAYNE ASSEMBLY PLANT IN JUNE 2003 AND I HAVE EXPERIENCED THE SAME DOOR LATCH PROBLEMS DESCRIBED IN THE RECALL NOTICE. I FEEL THAT MY VEHICLE SHOULD HAVE BEEN INCLUDED IN THE RECALL AND THAT FORD MOTOR COMPANY SHOULD ADDRESS THIS PROBLEM. SO FAR THEY HAVE REFUSED TO TAKE ANY ACTION TO REMEDY MY COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214935January 15, 2008
VEHICLE SPEED CONTROL
CAR HAD SUDDEN ACCELERATION THAT WAS ALMOST UNCONTROLLABLE--AUG 2004 CAUSING CRASH WITH 1 INJURY & CAR ACCELERATED UNCONTROLLABLY IN REVERSE CAUSING CRASH WITH DAMAGE TO HOUSE...BOTH ACCIDENTS COULD HAVE BEEN FATAL..OWNER WAS ACCUSED OF CARELESS DRIVING BUT WAS NOT AT FAULT EITHER TIME. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10214943January 15, 2008
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD NOT UNLOCK OR ALLOW HER TO START THE VEHICLE. A PROFESSIONAL STATED THAT THE IGNITION CYLINDER DOES NOT UNLOCK, WHICH PREVENTED THE VEHICLE FROM STARTING. THE VEHICLE IS CURRENTLY BEING REPAIRED. HE CALLED THE MANUFACTURER AND IS WAITING FOR A RESPONSE. THE CURRENT AND FAILURE MILEAGES WERE 60,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214944January 15, 2008
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE, ELECTRICAL SYSTEM:IGNITION
I AM WRITING BECAUSE I BELIEVE THAT THERE SHOULD BE A RECALL FOR MY CAR DUE TO MANY COMPLAINTS WITH THE SAME PROBLEM WITH MY CAR. MY WIFE WAS SHOPPING AND WHEN SHE WENT TO START THE CAR THE STEERING WHEEL WAS LOCKED AND THE KEY WOULD NOT TURN. WE ENDED UP HAVING TO HAVE THE CAR TOWED TO OUR HOME. WE WENT ONLINE AND RESEARCHED AND SAW THAT MANY PEOPLE WITH THE SAME CAR AND YEAR THAT WE HAVE HAS THE SAME PROBLEM. OUR CAR IS A 2003 FORD FOCUS AND ITS AN IGNITION LOCK PROBLEM. THE AVERAGE REPAIR IS BETWEEN $300 - $500. I BELIEVE THAT IT IS A HUGE SAFETY ISSUE AS MY WIFE WAS STRANDED WITH OUR 7 WEEK OLD AND 4 YEAR OLD IN VERY COLD WEATHER WITH NO WAY TO START THE CAR FOR ANY HEAT. ITS DANGEROUS AND THE COMPLAINTS ARE MANY. ALL YOU HAVE TO DO IS GOOGLE IT AND YOU CAN SEE. I CONTACTED FORD TO SEE IF THEY WILL TAKE CARE OF THE ISSUE AND THEY ARE SUPPOSED TO GET BACK TO ME BY TOMORROW AT 2 TO LET ME KNOW. I BELIEVE THAT THEY SHOULD AS AGAIN THEY KNOW THAT THIS IS A VERY COMMON PROBLEM WITH THIS VEHICLE AND HAVE YET TO EVER ISSUE A RECALL FOR IT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214214January 8, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE ENTIRE STEERING WHEEL AND IGNITION CYLINDER LOCKED ON MY 2003 FORD FOCUS ZTW. APPARENTLY, THIS IS A BIG PROBLEM, REQUIRING REPLACEMENT OF THE CYLINDER. THIS HAS LEFT ME STRANDED WITHOUT A CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213727January 4, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH, STEERING:COLUMN, STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
MY MOTHER PURCHASED A NEW 2003 FORD FOCUS FROM LOFINK'S FORD IN CARTHAGE, NY LATE IN 2003 SEVERAL TIMES OVER THE FIRST THREE YEARS SHE HAD THE CAR, THERE WAS A PROBLEM WITH THE IGNITION SWITCH/STEERING COLUMN. SHE WAS UNABLE TO TURN THE KEY TO START THE VEHICLE. SHE REPEATEDLY TRIED THE KEY/STEERING WHEEL AND WAS EVENTUALLY ABLE TO GET THE KEY TO TURN. WHEN SHE REPORTED THIS TO THE DEALERSHIP WITHIN THE WARRANTY PERIOD, SHE WAS TOLD THAT SOMETIMES THIS HAPPENED, THAT SHE SHOULD JUST JIGGLE THE KEY/ETC. SHE RELOCATED TO BELTON, TX IN JUN 07 TO BE NEAR ME, HER DAUGHTER. ON 30 SEP 07 THE CAR HAD THE SAME ISSUE, EXCEPT THAT NO AMOUNT OF JIGGLING THE KEY/STEERING COLUMN WOULD ALLOW THE KEY TO TURN. THE CAR WAS TOWED TO JOHNSON BROTHERS FORD IN TEMPLE, TX. THE DEALERSHIP DIAGNOSTICS READ AS FOLLOWS: IGNITION SYSTEM DIAG FOUND IGNITION SWITCH BINDING REPLACED IGNITION SWITCH, RETEST SYTEM OK. THE IGNITION SWITCH WOULD NOT TURN HAD TO DRILL OUT IGN LOCK CYLINDER TO REMOVE. THIS COST: $474.67 WHICH WAS NOT COVERED BECAUSE THE CAR HAD 16,505 MILES ON IT AT THAT TIME AND WAS OUT OF WARRANTY. I PURSUED THIS ISSUE WITH THE REPAIRING DEALERSHIP, THE SELLING DEALERSHIP, AND FORD MOTOR COMPANY (IN WRITING) TO NO AVAIL, REQUESTING A GOOD FAITH REIMBURSMENT. TODAY THE SWITCH FAILED AGAIN AND THE CAR IS NOW BEING TOWED FOR REPAIR.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213553January 3, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT SHE HEARD A NOISE COMING FROM THE DASHBOARD AND THE STEERING WHEEL WOULD SHAKE WHILE THE VEHICLE IDLED. THE VEHICLE WAS INSPECTED ON FOUR OCCASIONS BY FOUR DIFFERENT MECHANICS AND THEY STATED THAT THE MOTOR MOUNTS CAUSED THE FAILURE. AS OF JANUARY 3, 2008, THE MECHANIC HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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