Ford Focus Complaints (2018)

837 consumer complaints on file.

#11569816February 4, 2024
POWER TRAIN
I purchased this car recently, and it ended up having a faulty transmission. Research shows many of these car’s with a “Power shift” transmission have had the same issue. Please do what’s right, and initiate a recall. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568960January 31, 2024
ENGINE
The contact owns a 2018 Ford Focus. The contact stated while at a complete stop, a message indicating that the vehicle was overheating was displayed, and the vehicle went into LIMP Mode. The contact was able to pull into a gas station. The vehicle was then towed to the dealer, where it was diagnosed that the engine had failed due to the oil pump failure. The vehicle was repaired under warranty; however, the failure recurred while at a complete stop. The contact was able to veer to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the oil pump drive belt failure had caused the engine to fail. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569044January 31, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the RPM's were increasing and decreasing erratically on the tachometer, after which the vehicle lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission was not shifting properly. Due to the failure the clutch 'A' stuck-engaged fault requiring the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569071January 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated while driving 70 MPH, the "Service Engine Soon," message was displayed. The contact stated that the vehicle then inadvertently lost motive power. The low oil and check engine warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and the VIN was included; however, parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568543January 29, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 10 MPH and slowing for pedestrians in a parking lot, the brake pedal was depressed however, the vehicle failed to slow down as needed. The contact shifted the vehicle to park(P) to stop the vehicle. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that due to an oil pump failure, the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 86,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567949January 26, 2024
ENGINE
I was driving on the highway and the oil light came on and the car started to slow down. Luckily made it home that night. Woke up next day started the car. Did not see any lights on the dash. When I got halfway down my drive way the car just shut off and the engine light and oil light came on. Cut it off and back on to get it back up the drive way. After cutting it back on the only light on was oil light but it would not move. Towed it to 3 different local shops and all 3 said I needed a new motor which would coast 5-6,000 dollars. The motor has around 78,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567828January 25, 2024
ENGINE AND ENGINE COOLING, SERVICE BRAKES
The contact's brother-in-law owns a 2018 Ford Focus. The contact stated that while his brother-in-law was driving 20 MPH, the vehicle lost braking power. The brake pedal was depressed and went to the floorboard. The contact stated that the vehicle stalled with the check engine and low-pressure oil lights illuminated. The vehicle was taken to an independent mechanic, who stated that an engine replacement was needed. The mechanic informed the contact that the oil pump had failed. The contact called the local dealer and was informed that the part to fix the vehicle was not available. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided an estimate when parts would become available. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566955January 22, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
While driving 70mph on the highway my oil pressure light came on and I loss all power to my engine. I tried pressing the brakes and nothing happened. I lost ability to accelerate and then the brakes got hard and locked up so therefore lost ability to stop. I was able to coast off of an exit off the highway and had to try to not cause an accident until my car finally coasted to a stop. I had it towed to Portage ford in Portage Wisconsin and they told me that there is an advance notice recall but would not diagnose my car. They told me that they cannot do anything because the recall is just an advance notice and they are unable to open a repair order on it. They told me that because they could not open a repair order they could not verify that it was in fact the recall and told me that I would need to purchase a new engine completely. My oil had been recently changed and the oil levels were checked and they were good as well as the consistency. The recall is exactly word for word what happened but they told me the engine would be $6,000 and the labor would be 25 hours and likely another $6,000 so they qualified my vehicle as a total loss and that they wouldn't be able to give me more than $1,000 for my trade in. They said the Kelly blue book value was only a little under $8,000. My vehicle has a little over 50,000 miles on it only and was just out of powertrain warranty by maybe a month or two. This forced me into having to purchase a new car. They told me that if they found that it was related to the recall once they were able to open a repair order they would cut me a check for $5,000 because my car is obviously worth more than $1,000. I had just replaced the battery, front brakes and tires. No body damage or interior damage that would qualify the vehicle as lower trade in value. I bought it brand new and only owed $1,641on it and it would have been paid off completely. This is CLEARLY the recall but they refused to acknowledge it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567005January 22, 2024
POWER TRAIN, ENGINE
The contact owns a 2018 Ford Focus. The contact stated that while attempting to drive from a complete stop, the vehicle shut off inadvertently. The contact was able to restart the vehicle. The contact stated that the failure had been recurring while driving from a complete top. Additionally, the contact stated that while driving uphill and depressing the accelerator pedal, the vehicle shuddered and hesitated to respond. There was an abnormally loud sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to the powertrain system. The mechanic referred the contact to the dealer. An unknown dealer was notified of the failure and informed the contact that she would be charged a diagnostic fee. The contact declined to pay the diagnostic fee. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was approximately 76,890.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566516January 19, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that when her son started the vehicle, the check engine warning light illuminated. The contact stated that while her son was driving at an undisclosed speed, the RPM increased; however, the vehicle failed to accelerate as intended. The contact's son immediately parked the vehicle. The vehicle was towed to the dealer where it was diagnosed with a failed tube assembly and a failed clutch assembly. The contact was informed that the clutch assembly and tube assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,834.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566249January 18, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was stuck in first gear and the vehicle failed to shift gear as designed. The check engine warning light was illuminated. The contact was able to drive to the residence. The vehicle was towed to the dealer, where the transmission control module was replaced; however, the failure recurred at the dealer. The dealer then diagnosed the vehicle and determined that there were metal shavings inside the transmission and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the vehicle was out of warranty. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566320January 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated while starting the vehicle, the low oil pressure warning light was illuminated. The contact pulled into the nearest gas station and added oil to the vehicle. The contact continued driving; however, the failure persisted, and the vehicle made an abnormal sound. The contact veered to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the oil pump drive belt tensioner had failed. The mechanic related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 56,664.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565950January 17, 2024
POWER TRAIN, ENGINE
IN SEPTEMBER OF 2023, I EXPERIENCED AN OIL PRESSURE LIGHT. IT WAS EXPALIEND THAT THE OIL PUMP DRIVE BELT FAILED AND I NEEDED MY ENGINE REPLACED. SINCE THEN, I HAVE REACHED OUT MULITPLE TIMES TO FORD WITH LITTLE RECOURSE AS TO HELP WITH MY PROBLEM. NOW, RECALL # 23S64 / 23V905 HAS BEEN ISSUED CONCERNING MY PROBLEM. IN MY CHAT WITH FORD, THEY INDICATED THE PROBLEM IS MY RESPONSIBILITY AND WOULD NOT ACKNOWLEDGE THE RECALL AND ANY HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565967January 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the check engine and check oil warning lights were illuminated. The contact had the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and advised the contact that the engine needed to be replaced. The vehicle had not been repaired. The failure mileage was approximately 77,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566005January 17, 2024
ENGINE
First it started with the batterie we had to purchase a new batterie $207 then while driving the car turned of and I had to get the car towed I purchased from Ford dealer a new Starter I paid $279 I had the mechanic install the new starter I drove the car about 5minuts one one light away from the freeway entrance and i feel the car jerk it stopped while o was driving almost causing an accident I heard a big clunk I had to call the mechanic he drove to where the car turned on he inspects the car he put his CAR DIAGNOSTIC READER ON IT 10 CODES CAME UP ON THE SCREEN he let me know my engine is seized due to low oil pressure. The engine needs to be replaced. i called ford they told me unfortunatly theres an early recall for my vehicle and they dont have the parts or repair instructions until there 2nd quarter so I had to get another tow truck to tow my vehicle to the nearest ford . My car only has 70000-75000 miles the check engine engine light is turned on at the ford dealer they opened a ticket for me thr lady that helped me was very nice and helpfull unfortunatly thats the only thing they can do right now is keep the vehicle due the inspection and wait until the 2nd quarter for thr remedy which is 2-3 months from now when i called ford special support i was told the same thing for the moment its at the early stage of the recall now im left without a car now .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566132January 17, 2024
UNKNOWN OR OTHER
I was driving my ford focus se 2018 on 1/15/2024. Once I made my stop at an intersection leaving my community my vehicle did not accelerate when ever I made my full stop. I began to repeated make an attempt to accelerate but it refused to do so. I placed my hazardous light on and attempted to reserve back into my community but I noticed my clutch was not engaging when I switched gears to the appropriate gear despite Witnessing my dash board display the rear view to reverse, my vehicle remained stalled. I placed my ford focus 2018 in park so I’m able make a phone call I noticed my vehicle began to roll forward even tho it’s placed in park. After pushing my vehicle safety to the shoulder of the road I engaged the “E” brake. I felt comfortable and safe to leave the vehicle in it current state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565792January 16, 2024
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
Purchased car 9/30 and have driven less than 3600 miles. Engine slow to accelerate, also revving up while at a stop light, lurching forward, lagging, and recently on 1/3 not drive able and had to be towed. Engine light on with codes P2837 and P287B. Two different garages (1. Fritz Ford and McNairs Auto) have diagnosed this vehicle to have a defective TCM freezing up gears, causing transmission failure. Notified Ford Motors in MI, they advised me to submit a report to NHTSA to help. Repair cost is 8600.00 at McNairs, 9600.00 at Fritz Ford in Riverside, CA No warranty on this car! Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565844January 16, 2024
ENGINE
Jan 16, 2024 Our vehicle turned of while I was driving I almost crashed into another vehicle the vehicle jurked and swirved to the side it caused the car to move to the other lane and a sound of a bang occured my car turned off 4 days prior I had to get my car towed I went to ford to ford and order a starter because the car turned of while driving I had to get a mechanic he installed the starter but one week before that we thought the problem was just the batterie on jan 9 2024 I had to call AAA and purchase a battery on jan 13, 2024 my car stopped while I was driving.. We had the starter replaced and today is the second time this occured Jan 16,2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565549January 15, 2024
ENGINE
Vehicle has been parked for 3 months will not start. Needs engine. Recently seen recall on 2018 Ford Focus. This recall is not on my car but am sure that is what called engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564866January 11, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while driving at various speeds, the vehicle decelerated unintendedly. The contact depressed the accelerator pedal down to the floorboard, but the vehicle failed to respond. There was no warning light illuminated. The contact veered to the side of the road. The contact stated that she turned off and restarted the vehicle. The contact continued driving; however, the failure recurred while driving. The contact stated that the failure had been recurring increasingly, and the vehicle was towed to the residence on one occasion. Additionally, the contact stated that the vehicle failed to start while shifted into park(P), and only start while shifted into neutral(N). The contact also stated that the vehicle failed to respond while shifting into reverse(R). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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