Ford Focus Complaints (2007)

391 consumer complaints on file.

#10217526February 9, 2008
PARKING BRAKE
I CAME HOME AND PARKED MY FOCUS AS USUAL. I PUT THE CAR IN NEUTRAL AS ALWAYS AND ENGAGED THE EMERGENCY BRAKE. WHEN I GOT UP THE NEXT MORNING AND WENT OUTSIDE, MY CAR HAD ROLLED INTO A LIGHT POLE AT MY HOUSE AND DONE CONSIDERABLE DAMAGE TO THE DRIVER'S DOOR. THE EMERGENCY BRAKE WAS STILL ENGAGED. I HAD JUST GOTTEN MY CAR THE DAY BEFORE FROM THE REPAIR SHOP SO ALL WAS IN WORKING ORDER WITH THIS VEHICLE. I AM CONCERNED ABOUT THE EMERGENCY BRAKE SYSTEM. I HAVE HAD THIS CAR FOR 9 MONTHS AND THIS IS THE FIRST TIME THIS HAS HAPPENED AND I ALWAYS DO THE SAME THING EACH DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215196January 17, 2008
SUSPENSION:FRONT, TIRES:TREAD/BELT
2007 FOCUS 3 DOOR SES PURCHASED NEW IN 11-06. BEGAN NOTICING MINOR STEERING WHEEL VIBRATIONS AFTER 6 MONTHS AND DEALER HAD ROTATED TIRES AT 8K MILES. AT 14 MONTHS AND 17K MILES THE STEERING WHEEL VIBRATION BECAME UNACCEPTABLE. DEALER DID A FRONT ALIGNMENT AFTER TELLING ME THE WHEELS WERE WAY OUT OF SPEC. THE PIRELLI P6 ORIGINAL TIRES ARE NOW SEVERELY WORN IN MISALIGNMENT PATTERNS AND MUST BE REPLACED. VERY DISAPPOINTED. IF YOU OWN A FOCUS AND HAVE ANY UNUSUAL FEEL IN THE STEERING AND HANDLING, GET IT CHECKED ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214359January 9, 2008
VISIBILITY:WINDSHIELD, STEERING, VISIBILITY:GLASS, SIDE/REAR, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THERE WAS A WINDSHIELD DEFECT BECAUSE IT WAS NOT INTACT. THE SEALANT WAS PLACED ON THE ROOF OF THE VEHICLE, WHICH CONTRIBUTED TO THE FAULTY WINDSHIELD. SHE ALSO STATED THAT THERE WAS AN ALIGNMENT ISSUE THAT CAUSED THE VEHICLE TO STEER TO THE LEFT WHILE DRIVING 70 MPH. THE VEHICLE MATS WERE STEAMED BY THE DEALER AND NEVER DRIED. AS A RESULT, THE WINDOWS WERE FROSTED INSIDE THE PASSENGER COMPARTMENT. THE CONTACT FOUND RUST IN THE DASHBOARD COMPONENTS AND THE FUSE BOX. THE CURRENT MILEAGE WAS 897 AND FAILURE MILEAGE WAS 692.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212402December 20, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE AIR BAG LIGHT FLASHES ON AND OFF WHEN AN OCCUPANT IS SEATED IN THE FRONT PASSENGER SEAT. THE DEALER STATED THAT THE OCS SENSOR WAS MALFUNCTIONING AND THEY MADE THE REPLACEMENT. HOWEVER, THE FAILURE WAS NOT CORRECTED. THE DEALER STATED THAT THE PASSENGER'S WEIGHT CAUSED THE LIGHT TO FLASH, BUT THEY DID NOT KNOW HOW TO CORRECT THE FAILURE. THE CURRENT MILEAGE WAS 32,544 AND FAILURE MILEAGE WAS 91.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211202December 8, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
NOVEMBER 19TH, ATTEMPTED TO BRAKE, BRAKES WENT TO FLOOR, I HIT A PICKUP. REQUESTED DEALER CHECK BRAKE SYSTEM, THEY DID A TEST DRIVE SAID BRAKES ARE FINE. NOVEMBER 30TH, DRIVING ON HIGHWAY, WENT TO STOP NOTICED BRAKES WERE MUSHY, NOT SAME TENSION AS USUAL BUT CAR DID BRAKE. DECEMBER 5TH, MAKING RIGHT HAND TURN TO GET ON FREEWAY, TAPPED BRAKES, BRAKES DID NOT WORK, TAPPED AGAIN THEY WORKED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10211205December 8, 2007
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
HAD BRAKE FAILURE, RESULTED IN ACCIDENT, HIT A PICKUP TRUCK AND APPROXIMATELY 35 MPH, AIRBAG FAILED TO DEPLOY. HOWEVER, THE LIGHT CAME ON AND IT DID REQUIRE A SWITCH TO BE REPLACED WHICH COST ME A COUPLE HUNDRED DOLLARS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10209531November 20, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
ON OCTOBER 25 2007 I PURCHASED A FORD FOCUS SEDAN 4 DOOR CAR WITH MORE OR LESS 400 MILES ON THE ODOMETER. A COUPLE OF DAYS LATER I NOTICED THAT WHEN MY DAUGHTER WHICH IS 5 FOOT ONE, 112 LB WAS RIDING IN THE PASSENGER'S SEAT, AN INDICATOR LIGHT LIT INDICATING ME THAT THE AIRBAG IS TURNED OFF ( WRITTEN ON THE PLASTIC), TELLING ME THAT AT THIS MOMENT THE AIRBAG WOULD NOT DEPLOY IN CASE OF A COLLISION. THIS FEATURE IS SUPPOSED TO ACTIVATE WHEN CHILDREN ARE SEATED IN THE PASSENGER SEAT IN ORDER TO AVOID DEPLOYMENT INJURY. I WENT TO MY DEALER 4 TIMES EXPRESSING MY COMPLAINTS AROUND THIS SAFETY ISSUE. EACH TIME THEY TOLD ME THAT THE UNIT WOULD BE RESET AND ULTIMATELY THEY EVEN EXCHANGED A SEAT CUSHION, ALL OF THIS WITH NO AVAIL. CONFRONTED AGAIN WITH THIS PROBLEM WITH MY WIFE AS A PASSENGER (5FT 3 AND 114LB) I RETURNED TO THE DEALER AND THEY REPRODUCED THE SITUATION I WAS EXPLAINING WITH A LOCAL THIN PASSENGER. AS A RESULT OF THIS VISIT I CONTACTED FORD CUSTOMER SERVICE AND FILED A COMPLAINT ON 11/19/2007. FORD ADVISED THAT I WOULD RECEIVE A FOLLOW UP CALL IN A COUPLE OF DAYS. TODAY 11/20/2007 FORD CALLED AND TOLD ME THAT ACCORDING TO THEIR ENGINEERS, THE BEHAVIOR OF THE LIGHT WAS "AS DESIGNED" AND AS SUCH I COULD DO NOTHING ABOUT IT. LET ME STATE THAT FORDS EXPLANATION IS RIDICULOUS AND A SEVERE BREACH IN AUTO SECURITY WITH LIABILITY ISSUES. BOTTOM LINE, OCCUPANTS IN THE FRONT PASSENGER SEAT ( IN THIS CASE MY DAUGHTER OR WIFE) COULD BE SUBJECTED TO LETHAL INJURIES AS A RESULT ON NON DEPLOYMENT OF THE AIR BAG DUE TO A FAULTY MECHANISM WHICH INTERPRETS ERRONEOUSLY THAT SMALL ADULTS ARE CHILDREN EVEN IN THE CASE OF NORMAL SMALL ADULTS. I FIND THIS SITUATION COMPLETELY UNACCEPTABLE AND AWARENESS, IF NOT A CLASS SUIT SHOULD BE INITIATED AGAINST FORD. AS A CUSTOMER, I'M FRUSTRATED AND FEEL AT RISK USING THIS NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209137November 16, 2007
AIR BAGS
DEAR SIR: I RECENTLY PURCHASED A FORD FOCUS SEDAN 2007 WHICH HAS THE FEATURE IN WHICH IF THE FRONT PASSENGER IS NOT WITHING CERTAIN RANGES THE AIR BAG WILL NOT DEPLOY. CONSISTENTLY, THE NOTIFICATION THAT THE AIR BAG IS OFF LIGHT ON WITH MY 22 YEAR OLD FEMALE DAUGHTER WHICH IS SHORT ( 5FOOT 2 AND 105 POUNDS) IS IN THE FRONT PASSENGER SEAT. I HAVE TRIED TO SOLVE THIS ISSUE WITH THE DEALER BUT THEY HAVE NO SOLUTION AND THEY STATE THAT THE THRESHOLD IS SET TO 100LB WHICH I CONSIDER EXCESIVE. AFTER ABOUT TWENTY MINUTES OR SO THE LIGHT TURNS OFF AS IT SHOULD BE, BUT THIS LEAVES AN EXTENDED INTERVAL IN WHICH MY DAUGHTER IS NOT PROTECTED. I'D APPRECIATE YOUR ADVICE ON HOW TO HANDLE THIS MATTER . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208417November 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION WENT OUT AT APPROXIMATELY 5000 MILES, NO MAJOR INCIDENTS LED UP TO IT, HOWEVER, MINOR SOUNDS WHEN IT SHIFTED, TRACTION CONTROL WOULD NOT SHUT OFF ON ONE OCCASION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207208October 23, 2007
VEHICLE SPEED CONTROL
2007 FORD FOCUS WITH UNEXPECTED ACCELERATION ISSUES. CONSUMER STATES THAT HER VEHICLE REVVED UP AND SURGED ALMOST HITTING A GUARD, AND THEN A SECOND TIME ALMOST WENT INTO THE WOODS. *KB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203650September 21, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE VEHICLE WAS INVOLVED IN A CRASH AND AFTER IT WAS REPAIRED, THE PASSENGER SIDE AIR BAG LIGHT ILLUMINATED INTERMITTENTLY. SHE RETURNED TO THE DEALER TWICE IN ONE WEEK AND THEY REPAIRED THE AIR BAG SENSOR THREE TIMES. THE CONTACT STATED THAT THE LIGHT WOULD DIM FOR TWO DAYS, BUT THEN ILLUMINATE AGAIN. SHE BELIEVED THAT THIS WAS A SAFETY HAZARD AND THE DEALER ADVISED HER NOT TO DRIVE THE VEHICLE UNTIL IT WAS REPAIRED. THE FAILURE MILEAGE WAS 8,300 AND CURRENT MILEAGE WAS 8,900.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10201303August 30, 2007
AIR BAGS
I WAS IN A CRASH IN A 2007 FORD FOCUS. I WENT FORWARD WITH A FORCE SO GREAT THAT MY COLLAR BONE WAS BROKEN BY THE SEATBELT, BUT THE AIRBAG DID NOT DEPLOY. IF IT HAD, I WOULD NOT HAVE HAD THIS FRACTURE. THE CAR WAS A TOTAL LOSS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10201193August 30, 2007
STEERING
I WAS DRIVING A 2007 FORD FOCUS THAT I HAD RENTED ON A MAJOR HIGHWAY UNDER GOOD WEATHER CONDITIONS, MID-MORNING, GOOD LIGHT, NO CURVES, NO DISTRACTIONS, LIGHT TRAFFIC. THE CAR BEGAN TO VEER TO THE RIGHT. I TURNED THE STEERING WHEEL TO CORRECT IT AND IT DIDN'T RESPOND. WHEN I TURNED IT A LITTLE FURTHER, THE CAR ABRUPTLY TURNED ON A SHARP ANGLE TO THE LEFT. THE STEERNG WAS COMPLETELY OUT OF CONTROL. I SWERVED AGAIN TO THE RIGHT, THEN LEFT. I WAS UNABLE TO MANEUVER IT AND WAS ABOUT TO HIT THE MEDIAN WHEN I WAS HIT ON THE DRIVER'S SIDE DOOR (I CROSSED THE FAR LEFT LANE IN FRONT OF ANOTHER DRIVER). THE IMPACT CAUSED THE SIDE OF THE CAR TO INDENT MORE THAN 1 FOOT. I WAS WEARING MY SEATBELT. I WAS FORCED FORWARD SO HARD THAT THE SEATBELT BROKE MY COLLAR BONE. I ALSO HAVE SEVERAL BROKEN RIBS AND A HAND INJURY. THE AIR BAGS DID NOT DEPLOY. THE STEERING WENT COMPLETELY OUT OF CONTROL. THE CAR IS CURRENTLY UNDER EXAMINATION BY ENGINEERS WHO HAVE TOLD ME THAT I'M LUCKY TO BE ALIVE, GIVEN THE DAMAGE TO THE CAR, WHICH IS A TOTAL LOSS; I HAD TO BE EXTRICATED FROM IT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10200571August 23, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING, POWER TRAIN:MANUAL TRANSMISSION
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT HEARS METAL GRINDING FROM THE FRONT DRIVER SIDE WHEN MAKING A LEFT TURN. HE STATED THAT THE BRAKES HAVE BEEN REPLACED TWICE, BUT ARE STILL SQUEAKING. WHEN HE RELEASES THE CLUTCH AND SHIFTS INTO NEUTRAL, HE HEARS A KNOCKING SOUND. THE CONTACT STATED THAT THE ENGINE MAKES A TICKING SOUND AS IF IT WILL EXPLODE. THE DEALER HAS BEEN UNSUCCESSFUL IN DIAGNOSING AND REPAIRING ALL OF THESE FAILURES. THE REPAIRS USUALLY LAST APPROXIMATELY 3-4 WEEKS BEFORE THE FAILURES RECUR. THE CONTACT REQUESTED THAT THE DEALER REPLACE HIS VEHICLE WITH A NEW VEHICLE. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 14,701 AND FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199904August 17, 2007
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION, FROM DECEMBER 1 DATE 5.2006 THRU CURRENT DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198250August 2, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THE DEFROSTER WOULD NOT REMOVE THE DEW FROM THE WINDOW WHILE THE AIR CONDITIONER WAS ACTIVATED. THE DEFROSTER WOULD ONLY REMOVE THE DEW WHEN THE HEATER WAS ACTIVATED. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CURRENT MILEAGE WAS 6,527 AND FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196336July 14, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
ON OR ABOUT 7/10/2007, MY 2007 FORD FOCUS ZX3 (ONE WEEK IN SERVICE, 400 MILES ODOMETER) LEAKED AN UNKNOWN QUANTITY OF FUEL ONTO THE FLOOR OF THE ATTACHED ENCLOSED GARAGE AT MY RESIDENCE. THE QUANTITY OF FUEL SPILLAGE IS UNKNOWN; HOWEVER, THE FUMES WERE SO STRONG INSIDE THE GARAGE, THAT THEY CONTAMINATED MY CLOTHING TO THE DEGREE THAT A "GAS SMELL" WAS NOTED BY A TOW TRUCK DRIVE THREE HOURS AFTER I WAS EXPOSED TO THE FUEL SPILL. THE SERVICING DEALER SAY THAT THE FUEL TANK WAS SPLIT ALONG THE SEAM OF THE TANK. THE SERVICING DEALER IS IN THE PROCESS OF REPLACING THE GAS TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196340July 14, 2007
ENGINE AND ENGINE COOLING
I WAS DRIVING MY 2007 FORD FOCUS PURCHASED IT NEW, CURRENTLY HAS 19,000 MILES ON IT. WHILE DRIVING DOWN THE ROAD TODAY SMOKE STARTED TO FILL THE PASSENGER COMPARTMENT. I PULLED OVER AND LOOKED UNDER THE HOOD AND MY ENGINE WAS ON FIRE. WIRES MELTING ALL OVER THE PLACE, FLAMES AND SMOKE COMING OUT OF THE ALTERNATOR. THIS WAS A SAFETY HAZARD, THE SMOKE COULD'VE OVER COME ME OR MY PASSENGERS, PLUS THE FIRE ITSELF COULD HAVE CAUSED INJURIES IF I HAD DRIVEN A BLOCK OR TWO DOWN THE ROAD. IT WAS TOWED TO THE NEAREST FORD DEALER, BUT IT WONT GET LOOKED AT UNTIL NEXT WEEK. MY CAR IS UNDER WARRANTY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10196121July 11, 2007
VEHICLE SPEED CONTROL
THE PROBLEM HAS OCCURED ABOUT 10 TIMES. THE VEHICLE LOSES SPEED BUT THE TACHOMETER RPMS INCREASED. THE SPEED WILL DROP TO 5 MPH AND THEN INCREASE UP TO MAYBE 20 MPH AND THEN DROP BACK DOWN. IT WON'T GO OVER 20 MPH. THE CONDITION LASTE D FOR A COUPLE OF MINUTES. EITHER THE CONDITIONS CORRECTED ITS SELF OR I HAD TO STOP THE CAR AND RESTART IT. WHEN IT FIRST HAPPENED THE DEALER INDICATED THAT IT WAS RELATED TO THE TRACTION CONTROL WHICH WAS STRUCK ON. THE DEALER NOW SAID THAT THERE WERE NO ERROR CODES ON THE COMPUTER, SO THE ONLY THING TO DO WAS WAIT FOR THE CAR TO BREAK DOWN. SINCE I LOST SPEED IN TRAFFIC I FELT THAT THISWAS A SAFETY ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194061June 23, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
AS I WAS DRIVING MY CAR IT STARTED TO STALL AND IT WOULDN'T ACCELERATE. A CHECK ENGINE LIGHT WAS ON. I KEPT DRIVING THE CAR HOME AND IT WAS NOT SHIFTING AT 35 TO 40 MILES P/HR. I TOOK IT TO A REPAIR SHOP NEAR MY HOUSE AND THEY DIDN'T REPAIR IT AT ALL. FROM THERE I TOOK IT TO ANOTHER REPAIR SHOP WHERE THEY RECOMMENDED THAT I TAKE IT TO THE DEALER. SO, I TOOK MY CAR TO BOB BAKER FORD. BOB BAKER FORD TOLD ME THE CAR NEEDED A NEW TRANSMISSION AND THEY CHARGED ME $3,076.10 DOLLARS. THE CAR WAS REPAIRED BUT I BELIEVE THAT THE TRANSMISSION IN MY 2004 FORD FOCUS WAS DEFECTIVE WHEN I BOUGHT IT FROM THEM AND THEY SHOULD PAY AT LEAST FOR THE COST OF THE NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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