Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10522427June 29, 2013
SUSPENSION, POWER TRAIN, WHEELS
TRANSMISSION SHUDDERS HAD IT FIXED TWICE FRONT END WANT STAY LINED UP HAVE PURCHASE THREE SET OF TIRES EATING MY TIERS UP HAD IT LINED UP THREE TIMES SICK OF THIS CAR IT A LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522154June 27, 2013
POWER TRAIN
WHEN I BOUGHT MY FOCUS I THOUGHT I WAS GETTING A 6 SPEED AUTOMATIC TRANSMISSION BECAUSE THAT'S WHAT IT SAID ON THE STICKER BUT NOW I FIND OUT I HAVE A MANUAL TRANSMISSION(THAT WORKS OFF COMPUTER) THAT JERKS AND STAMMERS AFTER STOPPED AND TRYING TO GO UP SLIGHT INCLINE. THE CAR IS EMBARRASSING TO HAVE ANYONE RIDE IN. YES THE DEALERSHIP REPROGRAMMED THE TRANS BUT ITS BACK TO DANCING AROUND WHEN GOING UP SLIGHT INCLINES. I DON'T HAVE MONEY TO BUY ANOTHER CAR BECAUSE I BOUGHT TWO IN 2012, (FUSION AND FOCUS) BUT NOW I HAVE A PIECE OF JUNK REALLY THAT NO DEALER WILL EVEN GIVE YOU A DECENT TRADE IN PRICE. YOU CAN REPROGRAM IT ALL YOU WANT ITS NOT GOING TO FIX IT, READ IT ALL OVER THE INTERNET. ITS VERY DISTRACTING THE JERKING THE CAR MAKES AND DISTRACTS ME AND I CAN HAVE AN ACCIDENT. I DON'T SEE WHY THIS HASN'T BEEN A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521414June 24, 2013
POWER TRAIN
I HAVE AN AUTOMATIC FOCUS SE, AND AT 2000 RPM THERE IS A GRINDING NOISE AND LOSS OF POWER (SLUGGISHNESS IN ACCELERATION). THE GRINDING NOISE STARTED TO HAPPEN AT AROUND 2000 MILES BUT ONLY OCCASIONALLY. NOW, IT HAPPENS 100% OF THE TIME. I TOOK IT TO FORD SERVICE AND THEY CONFIRMED HEARING THE NOISE. THEY ALSO HAVE A CODE IN THEIR DATABASE FOR THIS ISSUE. HOWEVER, THEY SAY THAT THEY DON'T HAVE A FIX FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521450June 24, 2013
STRUCTURE
CHROME TRIM ON STEERING WHEEL PEELING AWAY FROM PLASTIC - RESULTS IN VERY SHARP METAL PROTRUDING FROM EDGE OF STEERING WHEEL. I WAS NOT INJURED, BUT IT WAS VERY POSSIBLE THAT I COULD HAVE BEEN BADLY CUT BY THE SHARP METAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521213June 22, 2013
POWER TRAIN
I PURCHASED MY 2012 FORD FOCUS NEW FROM AM AUTHORIZED FORD DEALER. A FEW DAYS AFTER PURCHASE I NOTICED THAT THE TRANSMISSION SEEMED TO SLIP IN AN OUT OF GEAR WHEN ACCELERATING. THE PROBLEM IS WORSE ON HILLS. FURTHER THE VEHICLE WILL ROLL BACKWARD WHEN AT A LOW IDLE ON A HILL WITH THE ENGINE RUNNING. I TOOK THE VEHICLE INTO THE DEALER WHERE I PURCHASED IT AND HE SAID IT WAS FINE. BUT TODAY I WAS ALARMED AT HOW MUCH WORSE IT SEEMS TO BE GETTING. I DID A QUICK SEARCH ON GOOGLE AND DISCOVERED A LOT OF 2012 FOCUS OWNERS ARE HAVING THE SAME PROBLEM AND DEALERS ARE GIVING THE SAME EXPLANATION OR DOING LITTLE TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520143June 17, 2013
WHEELS
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHEN THE DEALER REPAIRED THE FLAT TIRE THEY CONFIRMED THAT THE LUG NUTS NEEDED TO BE REPLACED DUE TO A MANUFACTURERS DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520293June 17, 2013
POWER TRAIN
THE CAR SHIFT HARD WHEN TAKING OFF AT STOP LIGHT IT FILL SOMETIMES THAT THE CAR CAN NOT GO SHIFT HARD THEN GO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516134June 10, 2013
STEERING
THIS HAPPENED TWICE WITHIN ONE HOUR. I PULLED OUR OF MY COMPANY PARKING LOT ONTO A BUSY HIGHWAY AND MY POWER STEERING WENT COMPLETELY OUT.ON DASH IT READ, "STEERING MALFUNCTION. SERVICE NEEDED." IT WAS VERY DIFFICULT BUT I MANAGED TO PULL OVER TO THE SIDE. I TURNED THE CAR OFF AND SAT FOR A FEW MINUTES. HOPING IT WAS A FLUKE, I STARTED THE CAR UP AGAIN AND PULLED ONTO THE HIGHWAY. I MADE IT ABOUT TWO BLOCKS BEFORE IT HAPPENED AGAIN. I PULLED OVER AND HAD THE CAR TOWED TO A FORD DEALERSHIP. I AM CURRENTLY AWAITING AN EXPLANATION AND A FIX. MY CAR ALSO HESITATED AND SHUDDERS WHEN AT A STOP AND STARTING TO GO. THE CHROME IS COMING OFF OF THE STEERING WHEEL AND IS QUITE SHARP. I BOUGHT THIS CAR USED (IT HAD BEEN A RENTAL). AFRAID I MAY BE STUCK WITH A LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515489June 6, 2013
POWER TRAIN, SUSPENSION, STRUCTURE:BODY
I BOUGHT THE 2012 FORD FOCUS SEL ON NOVEMBER 18TH 2011 AND FIRST RECALL WAS JAN 02 2012 THEY REPROGRAMMED THE TRANSMISSION AND THERE WAS A 2ND RECALL AND THE REPROGRAMMED THE TRANSMISSION AGAIN BUT IM STILL HAVING HESITATION ON STARTUPS AND LOSES POWER AS WELL BUT HASN'T STALLED YET BUT I THOUGHT FEW TIMES IT WILL STALL OUT BUT IT DIDN'T. I HOPE FORD CAN FIX THE HESITATION OF THIS VEHICLE BUT IF NOT THEN I WILL NEVER BUY A FORD AGAIN. ALSO THE SUSPENSION IS VERY HARD ON BUMPS. FEELS LIKE THERE IS NO SHOCKS ON THE CAR. VERY DISAPPOINTED ON MY FRONT WINDSHIELD. CRACKED WHEN I ONLY HAD 15,000 MILES ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515133June 4, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, STEERING
WHEN DRIVER ENTERED VEHICLE, STARTED IT, AND BEGAN TO STEER, THE SILVER FINISH ON THE RIGHT SIDE, TOP OF THE STEERING WHEEL CROSSBEAM HAD SPLIT AND CURLED UP, WHICH CAUSED LACERATIONS ACROSS TWO FINGERS. THE CAR HAD BEEN FINE ON PREVIOUS USE, AND HAD BEEN UNUSED FOR SEVERAL DAYS PRIOR TO THE INCIDENT. THIS APPEARS TO BE A DEFECT IN THE FINISH ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10514099May 29, 2013
STRUCTURE
FLAKING CHROME FROM AROUND STEERING WHEEL,CUTTING FINGERS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10513969May 28, 2013
ENGINE, POWER TRAIN
AT HIGHWAY SPEEDS WHILE TRYING TO PASS, MEANING SPEEDING, MY ENGINE WOULD CUT OUT OR LOOSE POWER WHICH WOULD LAST ABOUT 10 SECONDS. I AM BRINGING THIS TO YOUR ATTENTION BECAUSE I READ ABOUT OTHER FORD OWNERS HAVING THE SAME ISSUE. NOW FORD SAID THAT IT WAS EASILY FIXED BY REPROGRAMMING THE TRANSMISSION, THIS FIX HAS ALLEVIATED SOME OF THE ENGINE POWER LOSS BUT NOT ALL. IN FACT THIS FIX MAKES MY TRANSMISSION ACT LIKE IT IS SLIPPING AND THE SHIFTS POINTS ARE WAY OUT OF RANGE. IT IS BECAUSE OF THESE ISSUES I CAN'T STAND DRIVING IT, PLEASE ADVISE AS TO WHAT MY OPTIONS ARE SINCE MY FACTORY WARRANTY RAN OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512867May 20, 2013
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
UPDATE 05/20/2013 THIS VEHICLE KEEPS GETTING WORSE: ?REVERSE DOES NOT WORK VERY WELL AS IT TAKES A LONG TIME TO FUNCTION. ON A SLIGHT DECLINE THE CAR ROLLS FORWARD AND REVERSE HAS DIFFICULTY ENGAGING. ?FROM A STOP AT A STOP SIGN OR RED LIGHT, THE CAR WILL ATTEMPT TO LUNGE FORWARD SOMETIMES. ?FROM A STOP AT A STOP SIGN OR RED LIGHT, THE CAR WILL OFTEN NOT ACCELERATE WHEN THE ACCELERATOR PEDAL IS PRESSED. ?AT ANY GIVEN TIME (FULL STOP OR IN MOTION) THE ACCELERATOR MUST BE PRESSED HALF WAY OR MORE TO THE FLOOR IN ORDER TO GET THE CAR TO ACCELERATE. ?THE CAR LUNGES A LOT AND MISSES-THEN LUNGES WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512563May 17, 2013
POWER TRAIN
I HAD JUST EXITED THE FREEWAY AND WAS DRIVING UP THE STREET WHEN MY CAR SHUDDERED AND JOLTED FURIOUSLY AND SORT OF STOPPED BUT I WAS ABLE TO CONTINUE DRIVING FOR A SHORT WHILE AND WHILE MAKING A LEFT HAND TURN IT SUDDENLY ONCE AGAIN JOLTED MORE FURIOUSLY AND COMPLETELY STOPPED AND NO GEARS WERE ABLE TO ENGAGE AND THE VEHICLE SHUT OFF COMPLETELY. THANK GOD I WAS ABLE TO BACKUP INTO A PARKING LOT OFF THE VERY BUSY STREET AS I COULD NOT MOVE FORWARD AT ALL. I HAD TO BE TOWED TO THE DEALERSHIP WHERE IT HAS REMAINED TO DATE FROM SUNDAY NIGHT UNTIL TODAY WHILE THEY ARE TRYING TO REPROGRAM AND FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512216May 15, 2013
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
SINCE PURCHASING THIS VEHICLE I HAVE HAD CONSISTENT PROBLEMS WHERE I WILL PULL OUT INTO TRAFFIC AND THE VEHICLE LOSES POWER. AT SOME POINTS, WHERE THE VEHICLE IS STOPPED, THE CAR SHAKES A LOT! THERE SEEMS TO BE AN ACCELERATION PROBLEM AND IT IS GETTING MUCH WORSE! I WAS ALMOST REAR-ENDED YESTERDAY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512081May 15, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT SHE WAS STOPPED ON AN INCLINE AND ATTEMPTED TO PUT HER FOOT ON THE ACCELERATOR PEDAL, WHEN THE VEHICLE ROLLED BACKWARDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511680May 13, 2013
POWER TRAIN, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I RECEIVED A LETTER FROM FORD IN MAY 2012 REGARDING CUSTOMER SATISFACTION PROGRAM 12B37. THE ISSUE WITH THE CAR WAS ROUGH/JERKY AUTOMATIC TRANSMISSION SHIFTS & ROLL BACK WHEN TRANSITIONING FROM THE BRAKE PEDAL TO THE ACCELERATOR PEDAL. MY HUSBAND TOOK THE CAR INTO THE FORD SHOP TO HAVE THIS ISSUE CORRECTED ON 6/8/2012. EVERYTHING SEEMED TO BE FINE BUT BOTH ISSUES STARTED UP AGAIN AND BECAME MORE FREQUENT. MY HUSBAND AGAIN TOOK THE CAR BACK TO THE FORD SHOP ON 1/2/2013. MY HUSBAND WAS TOLD THAT THIS IS THE WAY THE CAR DRIVES. BUT THE FORD SHOP TOOK THE CAR AND SAID THEY WOULD TAKE A LOOK. WE WERE GIVEN THE CAR BACK THE SAME DAY AND WERE TOLD THAT THEY REPROGRAMMED THE CAR AND THAT EVERYTHING WAS WORKING FINE. THAT EVENING I WAS ABOUT TO MERGE ONTO THE HIGHWAY BUT THE CAR WOULD NOT ACCELERATE. I PUSHED THE GAS PEDAL ALMOST ALL THE WAY TO THE FLOOR AND THE CAR WOULDN'T GO FASTER THAN 30 MPH. I WAS ALMOST REAR ENDED BY ANOTHER CAR. LUCKILY THE DRIVER WAS ABLE TO SWERVE INTO THE LANE NEXT TO ME. I GOT OFF AT THE NEXT EXIT AND TOOK THE LOCAL ROUTE HOME. THE NEXT MORNING I TOOK THE CAR BACK TO THE FORD SHOP. AT THIS POINT, THE CAR WAS DRIVING COMPLETELY NORMALLY. I EXPLAINED WHAT HAPPENED THE NIGHT BEFORE. THEY WOUND UP KEEPING THE CAR FOR 2 WEEKS. I WAS TOLD THAT THEY COULDN'T FIGURE OUT HOW TO FIX THE ISSUE AND HAD TO CALL FORD TO GET INSTRUCTIONS ON HOW TO CORRECT THE PROBLEM. DURING THIS TIME, I PLACED A CALL TO FORD AND FILED A COMPLAINT WITH THEM. WE RECEIVED THE VEHICLE BACK AND EVERYTHING SEEMED TO BE FINE BUT SLOWLY THE SAME ISSUES SHOWED UP MORE FREQUENTLY. TODAY (5/13/13), I'VE TAKEN THE CAR BACK TO THE FORD SHOP. I WAS TOLD THAT THEY WOULD CHECK IT BUT THAT THIS MAY JUST BE THE WAY THE VEHICLE DRIVES. I AM VERY DISAPPOINTED FORD HASN'T BEEN ABLE TO CORRECT THE PROBLEM PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510684May 5, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
REPEATED PROBLEMS WITH TRANSMISSION "SLIPPING", LACK OF POWER, SURGING WHEN FINALLY DOES SHIFT, EXTREMELY UNPREDICTABLE ACCELERATION FROM STOP (E.G., PULLING INTO TRAFFIC AT INTERSECTIONS, OR UP HILL AT HIGHWAY SPEEDS). DID NOT DISPLAY PROBLEMS DURING TEST DRIVE, BUT AT APPROXIMATELY 1,000 MILES UP TO CURRENT MILEAGE (ABOUT 2,200) IT OCCURS EVERY TIME I DRIVE. HAVE HAD THREE NEAR MISS ACCIDENTS DUE TO UNPREDICTABLE ACCELERATION FROM STOPS, ALSO ON HIGHWAY UNDER HILL LOAD. HAD DEALER SERVICE CHECK THREE TIMES, FIRST TIME UPDATED SOFTWARE IN PCM/TCM, SECOND TIME WITH SAME DEALER RETURNED "NO ERRORS", TRIED DIFFERENT DEALER, ALSO "NO ERRORS" BUT WAS TOLD OTHER CUSTOMERS COMPLAINED AND "THAT'S HOW IT'S DESIGNED". SENT FORD MOTOR COMPANY DEMAND FOR REFUND UNDER CALIFORNIA LEMON LAW, FORD CUSTOMER RELATIONS CENTER CALLED AND STATED THEY WILL NOT PAY REFUND AT THIS TIME BUT REQUESTED OPPORTUNITY TO SEND SPECIAL TECHNICIAN TO LOCAL DEALER. HAVE NOT HEARD BACK TO SCHEDULE WITH SPECIAL TECHNICIAN AFTER ONE WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509473April 24, 2013
VISIBILITY/WIPER
WHILE DRIVING AT HIGHWAY SPEED THE REAR WINDOW SUDDENLY SHATTERED WITH NO APPARENT EXTERNAL FORCE. THERE WAS A LOUD POP/BANG AND RAPID DECOMPRESSION IN THE CABIN AND THE ENTIRE REAR WINDOW WAS SHATTERED. UPON CHECKING THE DAMAGE AFTER STOPPING THE CAR, THE GLASS HAD BLOWN OUTWARD. THERE WERE BRAKE LINES EMANATING FROM A POINT NEAR THE REAR WIPER, ALTHOUGH THERE WAS NO VISIBLE MARK ON THE GLASS OR THE WIPER OF AN IMPACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509307April 23, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS ELECTRIC. THE CONTACT STATED THAT WHILE ATTEMPTING TO DECELERATE ON A ROUGH DRIVING SURFACE, THE VEHICLE STALLED WITHOUT WARNING. A WARNING MESSAGE ILLUMINATED, ADVISING THE CONTACT TO MOVE OFF THE HIGHWAY AND INTO A SAFE LOCATION. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE ELECTRICAL CONNECTION WAS LOOSE. THE VEHICLE WAS REPAIRED HOWEVER, TO NO AVAIL. THE FAILURE PERSISTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 6,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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