Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11547053September 28, 2023
POWER TRAIN
At sixty four thousand miles the clutch began to slip, eventually started smelling and smoking. The clutch pedal gave out and there was no power, which led to pulling over on the highway to get a tow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545971September 22, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to immediately start up after refueling. There was no warning light illuminated. The contact also stated that the vehicle stalled without warning while driving at various speeds. Upon investigation, the contact discovered NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The dealer was notified of the failure and an appointment was scheduled to have the vehicle serviced. The contact was later informed by the dealer that the vehicle was not included in the recall. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546071September 22, 2023
STEERING, POWER TRAIN, LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the message "Steering Assist Fault. Service Required" was displayed. The contact turned off and restarted the vehicle; however, the failure persisted. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The contact also stated that the hatchback had opened independently while driving and while the vehicle was parked. The contact stated that the failure occurred on several occasions. The contact related the failure to NHTSA Campaign Number: 16V698000 (Latches/Locks/Linkages, Structure). Additionally, the contact stated while driving 60 MPH and depressing the accelerator pedal, the engine revved to 4,000 but the vehicle failed to accelerate. Additionally, the transmission was slipping. The contact stated that the failure recurred increasingly, and the vehicle was downshifting unexpectedly while driving, nearly causing a crash. The contact stated that the vehicle hesitated to respond while shifting into reverse (R), and while shifting into drive (D). There was no warming light illuminated. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545903September 21, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving 20 MPH and depressing accelerator pedal, the vehicle failed to exceed 20 MPH. Additionally, the contact stated that the transmission was slipping, and the vehicle jerked upon depressing the accelerator pedal. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle failed to respond when shifting into reverse(R). The vehicle was taken to the dealer, where it was diagnosed that the failure could be related to the TCM. The dealer informed the contact that if the failure persisted after replacing the TCM, the transmission would need to be replaced. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545500September 19, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was an excessive vacuum in the fuel system. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545270September 18, 2023
POWER TRAIN
The automatic transmission/TCM in my vehicle failed and the vehicle experiences clutch shudder It is available for inspection upon request. When I was trying to accelerate the car it began to jerk and was struggling to move while on the road putting me and others in danger until I was able to pull over. The problem with the TCM has been confirmed by a Ford dealer and although there has been a customer satisfaction program that was issued by Ford Motor Company they have yet to properly address the issue only providing a warranty extension on both the TCM and clutch shudder issues. The issues I had prior to failure were slow acceleration but high rpm as I pressed on gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544580September 14, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speed, the vehicle hesitated upon depression of the accelerator pedal. The contact also stated that the vehicle was jerking with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where a code reader determined that the transmission shift solenoid was stuck and needed to be replaced. Upon investigation, the contact linked an unknown recall to failure; however, the local dealer and the manufacturer informed her that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 88,410.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544358September 13, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 50 MPH, the vehicle jerked with the "Transmission Fault" message displayed. The vehicle was diagnosed, and the diagnosis was that the transmission had malfunctioned, and the transmission sensor was reprogrammed. The vehicle was taken to an independent mechanic, but no failure was found. The contact stated that the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the transmission had failed. The transmission module was reprogrammed but the failure reoccurred. The vehicle was taken to an independent mechanic, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543322September 8, 2023
FUEL/PROPULSION SYSTEM
Having issues with the purge valve canister causing the vehicle to stall while driving on a highway late at night. Knowing that this is an issue with other vehicle made in the same year and knowing there is a recall for those parts but not on my vehicle is confusing to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543436September 8, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission failed to shift was needed. The contact stated that the vehicle inadvertently lost motive power. The vehicle was towed to the dealer and diagnosed with transmission control module (TCM) and clutch failure. The contact was informed that the TCM and clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the TCM was under recall however, the clutch was not under recall. The approximate failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543445September 8, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2016 Ford Focus. The contact stated while pulling out a parking space, there was a grinding sound coming from the vehicle, with the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the clutch and the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the transmission control module was covered; however, the clutch was not covered. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542106September 1, 2023
ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check oil warning light illuminated, and the vehicle lost motive power. The vehicle was towed to an independent mechanic, who diagnosed a failure with the timing chain. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541627August 30, 2023
POWER TRAIN, ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was vibrating abnormally. There was an abnormal rumbling noise detected while the vehicle was in first gear. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the clutch and transmission needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the repair was not covered under warranty. The contact stated that the failure was related to NHTSA Campaign Number: 18V845000 (Power Train). The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540454August 24, 2023
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
Car turned off while driving three times. Once when put in park it locked on a busy road. Replaced fuse to battery, still turned off while driving. Lights stay on and its a pretty new battery so thats nit the issue, when turning the key there is no noise, no clicking or grinding. Main issue is the fact it turns off while driving and the fact it locks up when put in park. That's helpful to no one. Windows can't be rolled up either which meant being trapped guarding a vehicle in 92 degree weather. Anti theft is literally so dumb and in annoying. Great thought, terrible in practice. Am currently waiting on tow truck. Open invention on what caused this now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540273August 23, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while her daughter was driving 10 MPH, the vehicle started to hesitate. The contact stated there was no warning light illuminated. The driver was able to continue driving to her destination. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the dual clutch to be replaced. The vehicle was not repaired. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the dual clutch to be replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V169000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The contact towed the vehicle back to the local dealer, and the dual clutch was replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540362August 23, 2023
ENGINE
The engine blew due to a faulty oil pump that Ford knows about. The oil pump leaks and causes metal shards to enter the engine which causes it to cease while driving. Ford refuses to fix the engine due to out of warranty. This is a known issue for 1.0 Liter engine vehicles such as the Ford Focus and Ecosport. Our Foed dealer has 2 in the shop for same issue. There is also a class action lawsuit against them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540010August 22, 2023
WHEELS
While attempting to change front brake pads, I couldn't get any of my sockets, of which I have multiple sets of both SAE and Metric, none would fit the lug nuts. After talking with a Ford dealership parts department, I was informed that the lug nuts swell and beating a socket onto the lug nuts was the only way to get them off the vehicle. This is unacceptable, and it was lucky that I wasn't trying to change a tire in the middle of the night. I immediately bought after-market lug nuts to replace them on the vehicle at a cost well over $100. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540155August 22, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated while driving 65 MPH, the vehicle suddenly began to surge and shake erratically. The contact was able to exit the main roadway, after which the vehicle stalled and failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the canister purge valve. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539224August 17, 2023
POWER TRAIN
While driving at various speeds vehicle would shudder and hesitate to shift. Last vehicle operation while slowing from 50 mph vehicle started jerking and shuddering that followed with a transmission fault code being displayed. Vehicle no longer had reverse or can go past 1 gear. The failure mileage was approximately 119,000 miles, vehcile was towed to dealership and diagnosed with a bad clutch and needed to be replaced. Contacted manufacturer of the issue and was directed to the NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538583August 15, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 65 MPH, she heard an abnormal sound. The contact stated that the check engine warning light was illuminated. The contact continued driving to her residence. After parking the vehicle, the contact did not notice an issue with the vehicle. The contact stated two days later the vehicle failed to reverse out of the parking spot. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed and determined that the transmission control module (TCM) needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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