Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10583417April 17, 2014
POWER TRAIN
WHILE DRIVING MY CAR, I HAVE NOTICED A SHUDDERING WHEN I ACCELERATE. WHEN I FIRST GOT THE CAR, BRAND NEW, IT HAD THIS PROBLEM. THE DEALERSHIP SAID THAT IT HAD SOME KIND OF SPECIAL TRANSMISSION THAT HAD TO GET USE TO MY DRIVING STYLE. I CONTINUED TO DRIVE THE 2012 FORD FOCUS AND NOW WHEN I ACCELERATE, THERE IS A GRINDING SOUND LIKE THE TRANSMISSION IS HAVING TROUBLE GRABBING THE NEXT GEAR AND A SHUDDERING/SHAKING SENSATION WHEN EVER I TRY TO GO UP ANY KIND OF INCLINE. IS THERE SOME KIND OF TRANSMISSION PROBLEM WITH THE 2012 FORD FOCUS? *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579417April 13, 2014
POWER TRAIN
ROAD AS PASSENGER IN THE CAR. GOING FROM A STOPPED POSITION THE CAR HAD HORRIBLE HESITATION UPON ACCELERATION. DEALER REPLACED CLUTCH. DIDN'T KNOW AN AUTOMATIC HAD A CLUTCH. IT WAS SOLD TO ME AS AN AUTOMATIC. TO ME THAT MEANS YOU STEP ON THE GAS ON THE GEARS MOVE THE CAR FORWARD SO YOU CAN SAFELY GET OUT OF THE WAY OF ONCOMING TRAFFIC. SERVICE MANAGER CALLED. BASICALLY STATED (ACCORDING TO WHAT I RECALL),THE CAR ISN'T SHUDDERING BUT HESITATING SOME STILL. TRADED THE CAR YESTERDAY. CAN'T SEND MY DAUGHTER TO COLLEGE WITH A CAR THAT HAS SUCH A POTENTIALLY DANGEROUS TRANSMISSION ISSUE. HERE IS THE DEAL : WOULD LIKE TO INVOKE THE LEMON LAW. CAN'T PLAY AROUND THOUGH WITH THE SAFETY OF MY DAUGHTER OR ANYONE ELSE. NOT GOING TO TAKE RESPONSIBILITY FOR THAT. TAKING THE CAR BACK 3 MORE TIMES,IN MY OPINION, MAKES NO SINCE BECAUSE IT IS SUCH A SAFETY ISSUE. TOOK A FINANCIAL HIT ON THE TRADE IN BUT AT LEAST MY DAUGHTER IS IN A SAFE RELIABLE VEHICLE NOW. MY UNDERSTANDING IS THIS IS A TRANSMISSION ISSUE. EVEN IF THEY GAVE ME A NEW CAR OR REPLACED THE TRANSMISSION I WOULD NOT TAKE IT. IT IS STILL THE SAME TRANSMISSION THAT , IN MY OPINION, IS AN ENGINEERING DEFECT THAT , BASED ON THE NUMEROUS COMPLAINTS I HAVE READ, FORD MAY NOT HAVE A FIX FOR. (NOT SURE ABOUT THE DATE OF THE INCIDENT WHEN I RODE IN THE CAR). IT WAS WITHIN THE LAST MONTH. MY DAUGHTER DOES NOT RECALL WHEN IT FIRST STARTED. THIS IS HER FIRST CAR. IT DID, HOWEVER, NOT PERFORM LIKE THIS FOR SURE WHEN WE TEST DROVE THE VEHICLE. THANKS FOR YOUR TIME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579257April 11, 2014
POWER TRAIN
INTERMITTENT AND SIGNIFICANT VEHICLE HESITATION AND STUTTERING DURING INITIAL ACCELERATION, AND ON HILLS THAT CAUSE SAFETY CONCERN OF BEING HIT FROM BEHIND FOR DRIVER. FROM COMPLETE STOP THE TRANSMISSION PROBLEM OCCURS DURING ACCELERATION IN RPM 1500 - 2800 WITH LOW PEDAL PRESSURE CREATING STUTTERING AND HESITATION DURING ACCELERATION. AUDIBLE METAL GRINDING IS FAIRLY CONSISTENT. ENGINE LOADS GOING UP HILLS CREATES SIMILAR SHIFTING PROBLEMS. DEALER INDICATES THAT THIS THE WAY THE TRANSMISSION OPERATES STATING SOFTWARE MANAGES THE SHIFTING DECISIONS. FORD UPDATES OVER THE LAST TWO YEARS HAVE NOT RESOLVED THE ISSUE. I CURRENTLY HAVE 15000. THE ISSUE WAS NOT EVIDENT IN TEST DRIVE. AT THIS POINT I KNOW THIS IS NOT AN ISOLATED BUT PREVALENT AMONG CURRENT FOCUS MODEL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578810April 10, 2014
POWER TRAIN
TRANSMISSION WAS SLIPPING ENGINE REVVING VERY HIGH UPON PULLING AWAY CAR FELT IT WAS STALLING OR JUST LOSING POWER, UNDER NORMAL OPERATIONS OF THE CAR I WOULD HAVE CLEARLY HAD ENOUGH TIME TO PULL OUT OF INTERSECTION BUT BECAUSE IT WASN'T GOING FORWARD AS IT SHOULD IT FELT UNSAFE TO DRIVE. DO NOT FEEL THIS TRANSMISSION OPERATES IN A SAFE WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578482April 9, 2014
POWER TRAIN, SERVICE BRAKES
THIS IS THE FIRST OF 2 ACCIDENTS, BOTH CAUSED BY VEHICLE SURGING FORWARD AS I WAS PULLING INTO A PARKING SPACE. THIS FORM WOULD NOT ALLOW ME TO PUT BUT 1 ACCIDENT DATE. SECOND MORE SERIOUS ACCIDENT, DATE 02/08/2014, WILL BE LISTED SEPARATELY. AS I WAS TURNING INTO A PARKING SPACE WITH FOOT ON BRAKE THE CAR SUDDENLY LURCHED FORWARD MOUNTING THE CONCRETE PARKING STOP AND ENDED UP AGAINST A TREE IN THE MEDIAN. FLOORED THE BRAKE PEDAL BUT ENGINE CONTINUED TO REV. DAMAGE TO UNDER SIDE OF CAR TOTALED $3494. FORD DEALERSHIP CHECKED THE COMPUTER AND FOUND ENGINE OVERSPEED CODE PO219. COULD NOT DUPLICATE INCIDENT AND GAVE CAR BACK TO ME. 3384 MILES LATER THE 2012 FORD FOCUS REPEATED THE LURCHING WITH MORE DAMAGE AND PERSONAL INJURY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10578493April 9, 2014
SERVICE BRAKES, POWER TRAIN
THIS IS THE SECOND ACCIDENT CAUSED BY CAR SUDDENLY SURGING FORWARD. THERE WAS ONLY 3384 MILES BETWEEN FIRST AND SECOND ACCIDENT. WHILE TURNING INTO A PARKING SPACE AT LOW SPEED THE CAR LURCHED FORWARD SLAMMING INTO A BRICK WALL APPROXIMATELY 2 TO 3 FEET BEYOND CURB. MAJOR FRONT END DAMAGE TOTALING $6,127 IN REPAIRS AND OVER $16,000 IN HOSPITAL COSTS TO MYSELF. FORD DEALERSHIP REPROGRAMMED INSTRUMENT CLUSTER LAMPS AND GAVE THE CAR BACK TO ME. I WAS AFRAID TO DRIVE THE CAR AGAIN AND PURCHASED A NEW VEHICLE. AT THIS TIME THE DEALERSHIP HAS THE DEFECTIVE 2012 FORD FOCUS FOR SALE ON THEIR LOT, WHICH WORRIES ME THAT SOMEONE ELSE MIGHT GET HURT DRIVING THAT CAR.. I CONTACTED FORD MOTOR COMPANY ON 3/26/2014 REGARDING THE ISSUES THAT I HAD AND AM AWAITING A REPLY FROM THEIR GENERAL COUNSEL. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10578692April 9, 2014
POWER TRAIN
WE WERE PULLING OUT ONTO STATE HIGHWAY, MY WIFE BEGAN TO ACCELERATE THE CAR, IT BEGAN SHAKING AND SHUDDERING AS IT WAS ACCELERATING. THE CAR HAD 12000 MILES ON IT. WE HAVE TAKEN IT BACK MULTIPLE TIMES THEY HAVE REPROGRAMMED THE COMPUTER, HOWEVER IT DID NOT WORK. EVENTUALLY. THEY REPLACED THE CLUTCH PACKS AND IT SOLVED THE PROBLEM. AT 28000 MILES THE PROBLEM REAPPEARED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578290April 8, 2014
POWER TRAIN
THIS VEHICLE SHUDDERS WHEN ATTEMPTING TO ACCELERATE. IT FEELS AS THOUGH THE TRANSMISSION IS SLIPPING. FORD HAS SAID THAT THIS IS A COMPUTER PROGRAMMING ISSUE. THEY HAVE REPROGRAMMED THE CAR, BUT THERE STILL HAS NOT BEEN ANY FIX. THE CAR CONTINUES TO SHUDDER UPON ACCELERATION. THIS IS TRULY CONCERNING AND I AM WORRIED THAT THIS WILL CONTINUE TO CAUSE ISSUES IN THE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577591April 5, 2014
VEHICLE SPEED CONTROL
I HAVE A PROBLEM WITH MY FORD FOCUS 2012 SE WHICH IS BEST DESCRIBED AS GAS PEDAL OR THROTTLE DELAY IN MY OPINION. I WAS MAKING A RIGHT HAND TURN INTO TRAFFIC AND WHEN I PUSHED DOWN ON THE GAS PEDAL. IT WAS A SECOND LATER I REALIZE I NEEDED TO PUSH DOWN HARDER ON THE GAS PETAL AS THE CAR WASN'T MOVING FAST ENOUGH. I GOT IT MOVING, BUT I WOULD HAVE PREFERRED IT DIDN'T HAPPEN AGAIN. NO ACCIDENT OCCURRED, BUT I'M WONDERING IF THIS PROBLEM COULD BE AVERTED BY A SLIGHT CORRECTION OF WHATEVER NEEDS ADJUSTING. WHERE WOULD I GO TO FIX THIS IF I CAN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575609April 3, 2014
POWER TRAIN, ENGINE
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO ONGOING TRANSMISSION ISSUES. *SMD THE CONSUMER STATED EACH TIME VISITED THE DEALER, SHE WAS INFORMED IT WAS ONLY A PROGRAMMING ADJUSTMENT. THE CONSUMER HAS BEEN TO THE DEALER 10 TIMES, FOR THE SAME PROBLEM. THE CONSUMER STATED THE TRANSMISSION WAS UNPREDICTABLE. NOT ONLY DID THE CLUTCH SLIP BETWEEN FIRST AND SECOND GEARS, THE VEHICLE INTERMITTENTLY HESITATED WHEN TAKING OFF FROM A COMPLETE STOP. ALSO, THE ENGINE WOULD SHAKE AT 55 MPH AND CONTINUED TO SHAKE EVEN AT 70 MPH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576194April 1, 2014
ELECTRICAL SYSTEM
ALARM SYSTEM AND HORN COMPLETELY QUIT WORKING- NOW I HAVE TO PAY TO HAVE IT REPAIRED. A FEW MONTHS AGO THE WINDOW MOTOR WOULD NOT WORK- ELECTRICAL PROBLEMS WITH CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576427April 1, 2014
STEERING, ENGINE, VEHICLE SPEED CONTROL
ON MARCH 13TH, I WAS DRIVING AT APPROXIMATELY 55 MILES PER HOUR. ALL OF THE SUDDEN I LOST COMPLETE POWER IN MY CAR. THE RPMS REVVED UP EXTREMELY HIGH AND I GAINED NO POWER WHEN PUSHING ON THE ACCELERATOR. I LOST ALL SPEED IN A MATTER OF SECONDS AND WAS FORCED TO PULL OVER. I WAS ALMOST HIT BY ANOTHER CAR AS I WAS ATTEMPTING TO GET OUT OF THE WAY. STEERING BECAME HARD AND IT TOOK MORE EFFORT TO BREAK AND SLOW THE CAR. I TURNED THE CAR OFF AS SOON AS I CAME TO REST. I ATTEMPTED TO RESTART THE CAR AND THE CAR WOULD NOT EVEN TURN OVER. I CALLED A TOW TRUCK AND HAD MY CAR TOWED TO FORD. THEY HAD THE CAR FOR 4 DAYS AND REPLACED THE TRANSMISSION CONTROL MODULE (TCM). THE PART WAS COVERED UNDER THE EMISSIONS WARRANTY ACCORDING TO FORD. I WAS TOLD THE CAR WAS FIXED AND SENT ON MY WAY. ON MARCH 24TH THE CAR BROKE DOWN AGAIN. THE CAR DID THE SAME THING AS THE FIRST TIME AND AGAIN ALMOST CAUSED A CAR ACCIDENT IN WHICH SERIOUS INJURY COULD HAVE RESULTED. I SAT WITH THE CAR TURNED OFF FOR APPROXIMATELY 5 MINUTES AND THEN TRIED TO RESTART THE CAR. THE CAR RESTARTED ON THE 4TH TIME. I CALLED MY LOCAL FORD AND ASKED IF IT WAS SAFE TO ATTEMPT TO DRIVE OVER, THEY SAID IT WAS. THEY HAVE NOW HAD THE CAR FOR ONE WEEK AND ARE UNABLE TO LOCATE AN ISSUE. I WAS GIVEN A LOANER VEHICLE WHICH THEY HAVE NOW DEMANDED THEY GET BACK. I BEEN TOLD THE PROCESS OF FORD DECIDING WHAT TO DO CAN TAKE UP TO 2 MONTHS. I AM NO LEFT WITH NO CAR AND FORD IS CLAIMING NO RESPONSIBILITY AND PROVIDING NO CUSTOMER SERVICE. FORD NEEDS TO FIX THIS ISSUE AND REFUND THOSE AFFECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575746March 30, 2014
POWER TRAIN
MY HUSBAND AND I PURCHASED OUR 2012 FORD FOCUS BACK IN JUNE 2012. WHEN WE GOT THE CAR THERE WAS 28,000 MILES ON IT. THE NEXT DAY IT WAS IN THEIR SHOP DUE TO THE TRANSMISSION. IT FELT LIKE IT WAS NOT TRYING TO SWITCH GEARS CAUSING OUR RPMS TO GO REAL HIGH. THE MECHANICS SAID NOTHINGS WRONG BECAUSE NO LIGHTS WERE ON. SO MONTHS PASS IT WAS RIGHT BACK IN FOR THE SAME THING. WELL THEY SAID THEY PUT A FUEL THROTTLE BOX ON IT AND IT SHOULD FIX THE PROBLEM. SO AFTER THEY "FIXED" THE CAR , WE STILL NOTICED SOMETHING WASN'T RIGHT, SO WE CONTINUED TO DRIVE THE CAR. OUR ENGINE LIGHT KEPT POPPING UP SO WE TOOK IT TO THE CAR LOT ONCE AGAIN AND THEY SAID IT COULD POSSIBLY BE AN EMISSIONS PROBLEM. WELL JUST A FEW WEEKS AGO, I NOTICED THE CAR WAS ACTING REAL FUNNY, IT DIDN'T WANT TO GO INTO DRIVE, AND KEPT STALLING. SO ON MY WAY HOME I GOT ON THE INTERSTATE, AND THE CAR LOST ALL POWER (LUCKILY I WAS ON MY EXIT RAMP). IT SAID TRANSMISSION MALFUNCTION, SO I PULLED OVER, AND TURNED THE CAR OFF. WHEN I GOT THE CAR TO START AGAIN WHEN IN DRIVE IT WANTED TO GO IN REVERSE. HAD TO TURN IT OFF THEN RESTART BUT THE CAR WOULDN'T EVEN TURN OVER. THIS IS A BIG ISSUE THAT FORD NEEDS TO FIX. IF I WOULDN'T HAVE BEEN ON MY EXIT RAMP I MAY NOT BE HERE TYPING THIS RIGHT NOW. I REFUSE TO DRIVE THIS CAR. IT IS NOT SAFE !!! I HAVE TWO SMALL KIDS AND THEY WILL NOT BE BACK IN THAT CAR !! WE HAVE HAD ISSUES WITH THIS CAR EVERY SINCE WE GOT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575522March 29, 2014
FUEL SYSTEM, GASOLINE, POWER TRAIN, SERVICE BRAKES
BRAKE LIGHT CAME ON ,CHECKED AND FLUID LOW IN BRAKE FLUID CONTAINER. THIS IS JUST AFTER I MONTH OIL AND SERVICE DONE ON THE CAR. FILLED IT AND TOW DAYS LATER COME ON AGAIN.TOOK TO FORD DEALER IN MY TOWN AND THEY SAID IT WAS A LEAK AROUND THE BREAK PUMPING AREA. THEY WONTED ME TO DRIVE THE CAR TILL THE PARK CAME IN . I INSISTED THE GIVE ME A SAFE VEHICLE TO DRIVE.. . AT THE TIME I HAVE ALSO EXPERIENCED A SMALL JERKING AFTER I BRAKE AND TAKE OFF AGAIN. I THOUGHT THIS WAS A BREAK THIN WHERE RELATED . BUT THEY WHERE NOT. CALLED THEM AND TOLD THEM ABOUT THE JUMPING HAS BEEN GOING ON ALMOST WITHIN A MOUTH OF PURCHASING THE CAR. ON MARCH 24 THEY WORKED ON IT AND SAID THEY HAD TO REPROGRAM THE GEARING IN THE TRANS MISSION. PICKED THE CAR UP AND IT IS BETTER WITH THE JERKING BUT IT IS STILL DOING IT 5 DAYS LATER NOW .SO NOW I FEEL THIS IS SOMETHING THAT NEEDS TO BE TAKEN BACK TO THEM AGAIN AND FIXED RIGHT OR I SHOULD BE GIVEN A DIFFERENT TRANSMISSION,MJS. I ALSO HAND A WEATHER STRIPING REPAIRED ON REAR PASSENGER WINDOW AT THE SAME TIME THEY WORKED ON THE TRANSMISSION. AND I NOVEMBER 2013 THE CRUSE STOPPED WORKING AND HAD TO BE FIXED . I HAVE HAD THIS CAR 6 MONTHS AND HAVE HAD ALL THIS TROUBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575362March 28, 2014
POWER TRAIN
CAR WAS PURCHASED IN NOVEMBER 2013 WITH 38000 MILES ON IT. ONE PREVIOUS OWNER PRIOR TO MYSELF. THE CAR BEGAN JERKING BACKWARDS WHEN PARKING ON AN INCLINE. BY THE TIME I HAD 40000 MILES ON THE CAR, I BEGAN NOTICING THAT THE CAR WOULD NOT CHANGE GEARS WHEN DRIVING, THIS WAS ESPECIALLY A CONCERN WHEN PULLING ONTO A HIGHWAY AND THE CAR WOULD NOT GO. THEN BY THE TIME THE CAR HIT 42000 THE TRANSMISSION WOULD MAKE A GRINDING NOISE WHEN GOING UPHILL FROM A STOP. THE CAR WENT INTO THE GARAGE AND THE TRANSMISSION WAS REPROGRAMMED AND CLUTCH REPLACED. I NEVER HAD A CAR WITH THESE KIND OF PROBLEMS SO EARLY. FORD SHOULD HAVE A RECALL ON THE TRANSMISSION WITH ALL THE COMPLAINTS/ CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575102March 27, 2014
POWER TRAIN
TRANSMISSION SHUDDER. CAR ACTS LIKE IT IS GOING TO STALL. FORD , THE DEALER ARE ALL AWARE OF THE PROBLEM WITH THE TRANSMISSION. SINCE IT IS A INTERMITTENT PROBLEM ON THIS CAR NOBODY WANTS TO FIX IT. AM BEING TOLD NOTHING WRONG. THE PART EXISTS TO FIX JUST WILL NOT DO . WITHOUT RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575116March 27, 2014
POWER TRAIN, FUEL SYSTEM, GASOLINE
EXITING FREEWAY TRANSMISSION MADE LOUD CLUNK AND WARNING SCREEN POPPED UP SAYING "TRANSMISSION MALFUNCTION - SERVICE NOW". PULLED INTO NEARBY SHOP CENTER PARKING LOT. AFRAID TO DRIVE CAR. WHAT WOULD HAVE HAPPENED IF TRANSMISSION FAILED AT FREEWAY SPEED? COULD I HAVE CONTROLLED THE CAR??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575120March 27, 2014
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, A METAL TO METAL RATTLING NOISE EMITTED OUTSIDE OF THE VEHICLE. THE TRANSMISSION SLIPPED GEARS AND THE VEHICLE BEGAN TO VIBRATE WITH HESITATION. THE FAILURE OCCURRED SPORADICALLY WHEN SHIFTING INTO SECOND GEAR. ADDITIONALLY, WHEN THE BRAKE PEDAL WAS DEPRESSED WHEN DRIVING ON AN INCLINE THE VEHICLE WOULD ROLL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE WHERE EACH TIME THE COMPUTER MODULE WAS REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575217March 27, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE
DURING A TIGHT TURN ON A BENDY ROAD GOING ABOUT 55 MPH THE VEHICLE LOST ALL POWER. AS IF SOMEONE TURNED THEY KEY OFF. LIGHTS, INFOTAINMENT, STEERING, BRAKES, EVERYTHING WAS EFFECTED. LUCKILY STEERING DOESN'T LOCKUP ON A FORD FOCUS. AND CAN BE STEERED BUT WITHOUT POWER ASSIST. ONCE AT A COMPLETE STOP, THE CAR COULD BE RESTARTED WITH NO INSTRUMENT LIGHTS ON, AS IF NOTHING HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574804March 25, 2014
VEHICLE SPEED CONTROL
STARTED NOTICING HESITATION AND FRONT END SHUTTERING ON ACCELERATION WITH A GRINDING NOISE FROM FRONT END. BETWEEN 10 -25 MPH THE CAR SHUTTERS, DECELERATES 5-10 MPH THEN ACCELERATES BACK UP TO SPEED. EVEN WORSE WHILE TURNING AND ON SLOPES. ALMOST CAUSED ME TWO ACCIDENTS WHILE MERGING INTO TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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