Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10598014June 13, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE TRANSMISSION SLIPPED IN AND OUT OF GEAR WITH EXTREME HESITATION. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT FOR DIAGNOSIS. AN UNKNOWN TROUBLE CODE WAS DETECTED AND THE MECHANIC RECOMMENDED THE VEHICLE BE TAKEN TO A DEALER. ADDITIONALLY, THE MOTOR MOUNTS FRACTURED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597790June 12, 2014
ENGINE, POWER TRAIN
IN THE PAST YEAR, I HAVE EXPERIENCED ISSUES WITH MY TRANSMISSION WHERE MY CAR HAS DIFFICULTIES SHIFTING FROM 1ST TO 2ND GEAR. IT SHUTTERS AND JOLTS, FEELS LIKE I HAVE A MANUAL TRANSMISSION. I COMMUTE DAILY, ESPECIALLY IN TRAFFIC, SO THIS HAS NEVER BEEN ACCEPTABLE. ON JUNE 1ST, I WAS IN A PARKING GARAGE COMING AROUND A CORNER WHEN MY TRACTION CONTROL LIGHT APPEARED AND I LOST POWER TO THE ENGINE. THE INTERIOR LIGHTS, RADIO, AC WERE STILL WORKING, I JUST COULDN'T MOVE THE CAR. I WAS STALLED AND WAS NEARLY HIT A FEW TIMES SINCE I WAS STUCK IN A TURN. I TRIED TURNING THE CAR ON AND OFF, NO LUCK. I HAD MY CAR TOWED HOME, AND FORD TOWED IT TO THE DEALERSHIP THE NEXT MORNING WHERE I WAS TOLD THE CAR WAS STUCK IN GEAR. IT NEEDED A NEW TRANSMISSION MODULE. THE NEW MODULE WAS REPLACED AND I WAS TOLD MY CAR WAS READY FOR PICK UP. I WENT IN THE NEXT DAY, THE PORTER PULLED UP MY CAR AND I COULD NOT DRIVE IT OFF THE LOT, BECAUSE NOW IT WAS STUCK IN "PARK". I WAS VERY FRUSTRATED AND I WAS TOLD BY THE DEALERSHIP THAT THE COMPUTER MAY HAVE HAD A GLITCH WHEN REPROGRAMMING OR IT MAY HAVE RESET ITSELF. I WAS TOLD THIS CAN MORE THAN LIKELY HAPPEN AGAIN, HOW DISAPPOINTING. I DON'T FEEL SAFE DRIVING MY CAR AND ESPECIALLY LONG DISTANCES. I'M AFRAID THIS CAN HAPPEN AGAIN, BUT EVEN WORSE, WHILE I'M ON THE ROAD. NEEDLESS TO SAY I WILL BE LOOKING INTO LEMON LAW OR TRADING IN THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597818June 12, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE PARKING, THE TRANSMISSION SLIPPED OUT OF GEAR. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED A SECOND TIME AFTER PARKING IN HER RESIDENTIAL GARAGE AND THE VEHICLE WENT FORWARD, CRASHING INTO A WALL. THE DRIVER SUSTAINED MINOR INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS WORKING UP TO STANDARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 12,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10597915June 12, 2014
AIR BAGS
EASTBOUND ON US 62 HIGHWAY IN TAHLEQUAH, OK WHEN A VEHICLE RAN THE RED LIGHT AT THE INTERSECTION OF SOUTH PARK HILL ROAD RESULTING IN A COLLISION. OUR FOCUS WAS IMPACTED ON THE RIGHT FRONT AND RIGHT REAR. AIR BAGS DID NOT DEPLOY (NEITHER FRONT NOR SIDE). ESTIMATED SPEED AT TIME OF IMPACT WAS 40 MPH FOR OUR FOCUS, 35 - 50 MPH FOR THE OTHER VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10597982June 12, 2014
STEERING
UPON STARTING THE CAR A MESSAGE APPEARED THAT STATED 'STEERING MALFUNCTION ASSIST'; THEN DRIVING/STEERING WAS ALMOST IMPOSSIBLE. SHUT THE CAR OFF; THEN RE-STARTED AND IT WAS OK. NEXT DAY THE MESSAGE APPEARED AGAIN. THE CAR IS NOW PARKED WITH PLANS TO TAKE IT IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597708June 11, 2014
VEHICLE SPEED CONTROL, EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
WHILE I AM DRIVING (THIS HAS OCCURRED THREE TIMES) THE CHECK ENGINE LIGHT COMES ON AND THE GEARS KEEP SLIPPING. I TAKE IT IN AND THEY RESET THE COMPUTER OR WHATEVER THEY DO AND IT WORKS FINE RIGHT AFTER BUT CONTINUES TO DRIVE LIKE THE GEARS ARE SLIPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597718June 11, 2014
STEERING
WAS LEAVING MY DESTINATION WHEN THE STEERING WHEEL LOCKED AND SENSOR LIGHT CAME ON STATING STEERING ASSIST FAULT SERVICE REQUIRED. BROUGHT CAR TO GUS MACHADO FORD OF KENDALL WAS TOLD NEEDED NEW POWER STEERING GEAR AND THAT I WOULD HAVE TO PAY $1778.81 TO REPLACE. AFTER RESEARCHING COMPLAINTS ABOUT THE 2012 FORD FOCUS, I COULD NOT BELIEVE HOW MANY CONSUMERS HAD THE SAME PROBLEM. OBVIOUSLY THERE MUST BE A DEFECT IN THIS PARTICULAR PART. THANK GOODNESS I WAS NOT IN THE MIDDLE OF DRIVING WHEN THIS OCCURRED, I COULD HAVE CAUSED A FATAL ACCIDENT. THIS SHOULD REALLY BE INVESTIGATED IN ORDER TO AVOID A FATAL ACCIDENT FROM HAPPENING. I HAVE CONTACTED FORD WITH THIS ISSUE TO GET MY COST COVERED IN ORDER FOR THEM TO REPAIR IT. APPARENTLY THIS IS NOT UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597277June 10, 2014
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
WHEN EXITING GROCERY STORE PARKING LOT, AS WE PULLED OUT INTO TRAFFIC, THE CAR EXPERIENCE A SUDDEN LOSS OF ACCELERATION/DRIVE TRAIN POWER, WHILE ELECTRICAL SYSTEMS STARTED TO FLASH, AND ELECTRONIC GEAR INDICATOR TRANSITIONED FROM GEAR TO GEAR. RPMS, WERE STILL REGISTERING AND ON ACCELERATION, DRIVE TRAIN WAS UNRESPONSIVE. THIS HAPPENED ALL WHILE IN TRAFFIC, WHEN ONCOMING VEHICLES WERE APPROACHING. WE TURNED ON HAZARD LIGHTS AND MOVED TO THE ROAD SHOULDER. POWERED OFF CAR FOR A MINUTE, THEN RESTARTED. CAR STARTED BUT STILL EXPERIENCED SEVERE HESITATION ON ACCELERATION, AND SEEMED AS IF IT WAS STRUGGLING TO STAY ON. PULLED ONTO A SIDE STREET TO GET OUT OF TRAFFIC, THEN AFTER TURNING CAR OFF, IT WOULD NOT TURN BACK ON. AFTER APPROX. 10 MINUTES, TRIED TO TURN ON CAR AGAIN, AND IT STARTED. WAS ABLE TO CAREFULLY DRIVE CAR HOME, HOWEVER CHECK ENGINE LIGHT HAS NOW BEEN ILLUMINATED. THIS WILL BE THE 5TH INSTANCE (ALL INSTANCES DOCUMENTED BY DEALER, AND SERVICED BY DEALER) THAT THE CAR HAS HAD THIS ISSUE, AND WE HAVE BROUGHT IT TO THE ATTENTION OF THE DEALERSHIP, WITH NO 100% REMEDY BEING GIVEN. WILL BE TAKING CAR IN ONCE AGAIN TO DEALERSHIP FOR SERVICE AND HOPEFULLY RESOLUTION OF THIS ONGOING ISSUE OF HESITATION ON ACCELERATION, AND TOTAL FAILURE OF DRIVE TRAIN DURING VEHICLE OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596976June 9, 2014
POWER TRAIN
ON-GOING PROBLEMS WITH THE TRANSMISSION. THE FIRST INCIDENT OCCURRED APPROXIMATELY ONE MONTH AFTER PURCHASE. I TOOK IT TO THE DEALER AND THEY TOLD ME THAT THE SHUDDERING/SHIFTING PROBLEMS THAT I WAS EXPERIENCING WERE "NORMAL" AND THAT THE VEHICLE NEEDED AN ADJUSTMENT PERIOD. I WAS TOLD THAT IT WOULD SMOOTH OUT ONCE IT GOT USED TO MY DRIVING PATTERN. THE PROBLEM CONTINUED UNTIL IT GOT SO BAD THAT I TOOK IT BACK IN DECEMBER 2013 AND THE TRANSMISSION REQUIRED REPAIR. IT WENT BACK TO THE DEALERSHIP IN MAY OF 2014 FOR THE SAME PROBLEM AND THE DEALERSHIP HAD TO REPLACE THE CLUTCH ASSEMBLY AND SEVERAL SEALS. THE VEHICLE SHUDDERS BADLY, ON TAKE OFF, AND HAS BOGGED DOWN TO THE POINT THAT I WAS NEARLY REAR-ENDED, I HAVE ALSO EXPERIENCED PROBLEMS WITH ROLLBACK ON HILLS AND PROBLEMS WHEN TRYING TO ACCELERATE UPHILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597007June 9, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES FAILED WHEN THE CONTACT ATTEMPTED TO STOP THE VEHICLE. THE VEHICLE CONTINUED TO ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED FOR MORE THAN TWO MONTHS. THE VEHICLE WAS NOT TAKEN TO A MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597221June 9, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE MAKING TURNS AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE TRANSMISSION OVERHEATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596881June 8, 2014
POWER TRAIN
WHEN LIGHTLY ACCELERATING FROM A STATE OF REST, THE CAR HESITATES WHEN THE GAS PEDAL PRESSED, EVEN WHEN A LITTLE MORE PRESSURE IS APPLIED. THEN IT UNPREDICTABLY "KICKS" INTO GEAR, FORCING ME TO HIT THE BRAKES TO ACCOMMODATE FOR THE SUDDEN JOLT. IT ALSO SLIDES BACKWARD WHEN RELEASING THE BRAKE ON HILLS. NONE OF THESE ISSUES OCCURRED SEVERELY IN THE FIRST YEAR AFTER PURCHASING THE CAR NEW. THE SYMPTOMS BECAME NOTICEABLE AROUND OCTOBER 2013, AND HAS OCCURRED SINCE, MOST OFTEN IN THE LOWEST GEARS -- SLOWLY BACKING OUT FROM A PARKING SPOTS, STOP & GO TRAFFIC, ETC. I HAD THE CAR SERVICED AT THE DEALERSHIP UNDER WARRANTY THREE TIMES, AND TAKEN TO ANOTHER FORD DEALER FOR A SECOND OPINION. THREE DAYS FROM RECEIVING MY CAR BACK FROM THE DEALERSHIP AFTER THE THIRD SERVICE, THE CAR CONTINUED TO SHUDDER AND HESITATE WHILE APPLYING PRESSURE TO THE GAS. ONLY THIS TIME I NEARLY CAUSED AN ACCIDENT WHILE REVERSING OUT OF A SUPERMARKET PARKING LOT. USUALLY IT SHUDDERS WHEN IN REVERSE, BUT THIS TIME THE CAR DID NOT RESPOND AT ALL WHEN IN REVERSE AND WITH LIGHT PRESSURE ON THE GAS. AFTER ABOUT 3-5 SECONDS OF LIGHT, EVEN PRESSURE ON THE GAS PEDAL TO INCH THE CAR OUT OF THE SPOT, THE VEHICLE SHOT BACKWARD, NEARLY SENDING ME THROUGH THE STORE WALL. FORTUNATELY, NO OTHER VEHICLES OR PEDESTRIANS WERE NEARBY, BUT THIS INCIDENT MAKES ME AFRAID THAT THE CAR IS A DANGER TO MYSELF AND OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596884June 8, 2014
POWER TRAIN, ENGINE
SHUDDER VIBRATIONS AND ACCELERATION LAG DUE TO THE MALFUNCTION OF THE DTC (DUEL CLUTCH TRANSMISSION) IN MY 2012 FORD FOCUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596936June 8, 2014
POWER TRAIN
I HAVE A 2012 FORD FOCUS SEL. I AM MAKING PAYMENTS ON THIS CAR. I PURCHASED IT AS A CERTIFIED PRE OWNED. IT HAD ROUGHLY 30,000 MILES ON IT WHEN RECEIVED. IT HAS BEEN 18 MONTHS SINCE DATE I RECEIVED THE CAR. I HAVE HAD IT FOUR TIMES FOR THE TRANSMISSION. ALL FOR THE SAME THING WITCH IS GRINDING OF GEARS, SLIPPING AND NOT SHIFTING PROPERLY. THE DEALERSHIP HAS UPDATED THE SOFTWARE AND OTHER SERVICES ON IT. IT HAS CONTINUED TO DO ALL OF THE STUFF I HAD IT FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596358June 5, 2014
ELECTRICAL SYSTEM
THE VEHICLE WOULD NOT START; FORD HAD THE CAR FOR 17 DAYS BEFORE THEY DECIDED IT WAS THE TRANSMISSION CONTROL MODULE; THEY CHARGED US IN EXCESS OF $1400; WE HAVE HAD THE VEHICLE IN FOR SERVICE MANY TIMES OVER THE PAST 2+ YEARS FOR NAVIGATION SYSTEM FREEZE UPS AND NOISE/VIBRATIONS IN THE FRONT END. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596465June 5, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD LUNGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596106June 4, 2014
POWER TRAIN
AN UNEXPECTED LOSS OF POWER WHILE DRIVING RESULTING IN A STALL-LIKE CONDITION. SHIFTING GEARS LOCK UP. HAVE TO SHUT OFF CAR, LET IT SIT FOR A FEW MINUTES AND RESTART IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596191June 4, 2014
POWER TRAIN
THE TRANSMISSION VIBRATES IN 1ST AND 2ND GEAR AND SOMETIMES DOESN'T GET INTO PROPER GEAR. WHEN SHUTTING VEHICLE OFF SOMETIMES LURCHES . WHEN STOPPED ON A HILL, IN GEAR, IF YOU TAKE FOOT OFF THE BRAKE THE VEHICLE WILL ROLL BACK LIKE IT'S IN NEUTRAL HAVE RETURNED 3 TIMES TO DEALERSHIP STILL NOT FIXED NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595720June 3, 2014
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
CAR'S TRANSMISSION FELT SLUGGISH (HESITATE TO ACCELERATE) AFTER 15-20 MINUTES OF LOW-SPEED DRIVING (0-10MPH) IN A TRAFFIC JAM. TEN MINUTES LATER, ENGINE STALLED ON FREEWAY AT 70MPH. TACHOMETER DROPPED TO 0 AND SPEEDOMETER DISPLAYED WAS 0. CAR RESTARTED, AND CONTINUED TO BE DRIVEN FOR 15 MINUTES. GEAR DISENGAGED WHEN TURNING INTO A PARKING SPACE, CAR ROLLED BACKWARDS. POWER DID RESUME AFTER 2 SECONDS WHILE CONSTANTLY GIVING GAS. RESTARTED THE CAR AFTER AROUND 30 MINUTES, CAR STALLED AGAIN FEW MINUTES LATER. ENGINE WOULD NOT RESTART INSTANTLY. ONLY CLICKING NOISE WAS HEARD IN THE ENGINE BAY WHEN TURNING KEYS. WAITED 10-15 MINUTES TO RESTART. CAR ACCELERATED TO 70MPH BEFORE STALLING AGAIN AFTER 1-2 MINUTES. GEAR INDICATOR WAS FLASHING. WHEN THE CAR STALLED, ENGINE RAVED WITH LOST OF POWER FOR 1-2 SECONDS. CAR FELT LIKE IN NEUTRAL EVEN SHIFTER WAS IN DRIVE. TACHOMETER THEN DROPPED TO 300RPM AND NEVER RAV AGAIN. CAR WAS PULLED OVER. THE CYCLE OF STALLING AND RESTART REPEATED 5-6 TIMES UNTIL I ARRIVED HOME. THE NEXT DAY CAR WAS DRIVABLE AGAIN (I ONLY HAVE A 5-MILE COMMUTE). SIMILAR TROUBLES OCCURRED THREE WEEKS AGO WHEN CAR WAS TOTALLY DISABLED AFTER 20-30 MINUTES PARKING LOT DRIVING. CAR HARDLY RESTART AND REFUSE TO GO INTO GEAR. GEAR INDICATOR CONSTANTLY BLINKED. I PREVIOUSLY THOUGHT THE ISSUES WERE RELATED TO THE USAGE OF S GATE, WHERE IT HAPPENED FOR TWO INSTANCE. THERE ARE 3 OCCURRENCES OF SIMILAR TROUBLES. FIRST TIME WAS ABOUT A MONTH AGO WHEN CAR REFUSED TO START, BUT IT WAS PERFECTLY DRIVABLE AGAIN AFTER BEING COOL DOWN FOR A NIGHT. TOWED TO DEALER BUT PROBLEM COULD NOT BE DUPLICATED. THE REASON THAT PROMPTS ME TO WRITE THIS REPORT IS DUE THE LOST OF POWER ON FREEWAY WHICH I BELIEVE IS A SAFETY RELATED ISSUE. ALSO, THERE DOESN'T SEEM TO BE A TROUBLE CODE IN THE COMPUTER, WHICH MAKES IT HARD FOR DEALERS TO DIAGNOSE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595822June 3, 2014
VISIBILITY/WIPER
RECALL 12S29 WAS SUPPOSEDLY DONE BY HUFFMAN FORD IN APRIL 2014, BUT THE VEHICLE IS STILL HAVING THE SAME MALFUNCTION. THE WIPERS WILL ACTIVATE INTERMITTENLY WITHOUT WARNING. I BELIEVE THE RECALL WAS NOT PERFORMED OR IMPROPERLY PERFORMED. I CONTACTED FORD MOTOR COMPANY (CASE # 4508297) AND THEY ARE INSTRUCTING ME TO GO TO A FORD DEALERSHIP AND PAY THE DEALERSHIP TO HAVE IT DIAGNOSED. THEY SAID THAT ONLY AFTER I DO THAT WILL I POSSIBLY RECEIVE ASSISTANCE FROM THEM. I FEEL LIKE THEY SHOULD BE COMPELLED TO RE-EXAMINE THIS VEHICLE AT NO CHARGE TO ME TO VERIFY THE RECALL HAS BEEN PERFORMED OR PERFORMED PROPERLY. MY WIFE IS DISABLED AND WE DO NOT HAVE THE MONEY TO PAY THE DEALERSHIP $106.00 TO DIAGNOSE THIS PROBLEM, AND WE SHOULDN'T HAVE TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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