Ford Focus Complaints (2018)

837 consumer complaints on file.

#11579876March 28, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while driving on several occasions at various speeds, the vehicle began shaking violently. The vehicle was taken to a dealer where it was diagnosed that the clutch needed to be replaced. The vehicle was repaired but the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 21,415.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579941March 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that while driving at 60 MPH, he heard an abnormal sound emanating from the engine compartment, after which the vehicle lost all motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump belt, resulting in damage to the engine and requiring a replacement engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579647March 27, 2024
ELECTRICAL SYSTEM, POWER TRAIN
On [XXX], I was driving to the Grocery store and didn't even drive 1/2 mile when I got a message on my dash that my transmission was over heating, while sitting at a traffic light. 28,000 miles on my Focus. I pulled into the parking lot that was there and shut the car off. I called AAA to have my car towed to MasterCare Automotive. Then I had to tow the car to Sunrise Ford 5435 US-1. Ste 1. Fort Pierce, FL 34982. Directions · (772) 461-6000. because they have the equipment to run the diagnostic on my vehicle. I received a call that they have to put a $1,300 sensor in my vehicle in order for them to do a diagnostic test. I called Ford to see if they had any help with the vehicle as I was never told that my warranty ran out in Jan 2024 nor did they offer me an extended warranty on the vehicle (which I would of purchased if I knew that my warranty expired. I was also told that more then likely would need a new transmission at over $5,000. A car that only had 28.000 miles on it shouldn't need a new transmission on it as I drive the speed limit and do not abuse my vehicle. The car that I was driving wasn't safe, if it had transmission problems, never warned about the transmission going right after the warranty ran out on the vehicle. I didn't even make it to the first transmission fluid change. Other then I receiving the message on my dashboard, I did not have any issues with the vehicle, no problems shifting the vehicle and no indications that the transmission was going to go out or I would of had my car in the shop to get my car repaired. Now I am left without a vehicle, no bus service and cannot afford to take a taxi or uber because I am disabled and don't make enough on Social Security to be able to afford these luxury of calling a cab or uber. I take car of my vehicle and have my mechanic go over my car twice a year when I have my oil changed. My records for my vehicle are at MasterCare in Port St Lucie. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579538March 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue. The contact stated while her daughter was driving approximately 20 MPH, the vehicle lost motive power. The contact stated that her daughter stated that the check engine warning light and the low oil pressure warning light illuminated. The contact stated that her daughter was able to coast to the side of the road however, the vehicle was not accelerating while depressing the accelerator pedal. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed and caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579107March 24, 2024
POWER TRAIN
Confirmation from Ford dealership that 2018 Ford Focus has worn out clutch replaced at 57,547 miles. Clutch issue was causing delays in shifting, and consistent shuddering when accelerating from an idle position. Repair covered under 5-year 60,000-mile powertrain warranty. There is a recall on this same issue on the 2012-2016 models. At 68,488 miles (approximately 11 months from former repair) the vehicle is beginning to shudder once again when accelerating from an idle position. This issue causes safety concerns as vehicle does not properly accelerate from idle position when accessing new roadways and oncoming traffic. Ford service explained that powertrain parts are covered under 2-year 24,000-mile warranty, unless that repair was completed under the powertrain warranty. Next step in the process, is to retrieve a diagnostic to confirm the issue and submit to claim to Ford to ask if Ford will cover the repair under 2-year 24,000-mile warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579011March 23, 2024
POWER TRAIN
The automatic transmission shudders starting from a stop. Not so much when cold but when it warms up it can be very bad. It was a recall for my year and previous years but not my vehicle. It is also a known issue by Ford Motors for Ford Focuses. It actually would not go up a hill one day from a stop. I had to back down the hill to a flat area. Wish you guys and Ford would do something about it. It's a very well known issue that was never truly fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578828March 22, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My car keeps stuttering and stalling. I've been trying to get it fixed at specialists but they say nothing is wrong with the car, even though I've been stuck on the side of the road multiple times. Not to mention the intense jerking the car does when I try and speed up .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11578979March 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, she heard an abnormal knocking sound emanating from the engine compartment. The check warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the turbo booster. The vehicle was repaired, but the failure reoccurred. The vehicle was then towed to the dealer, who did not provide a diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578424March 20, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while driving at various speeds, the vehicle hesitated to respond while depressing the accelerator pedal. Additionally, the vehicle accelerated abruptly and jerked forward. The check engine warning light was illuminated. The vehicle was taken to an unknown dealer, where the vehicle was diagnosed with a Transmission Control Module(TCM) failure. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer covered under an unknown customer satisfaction program associated with the failure. The vehicle was not repaired. The failure mileage was approximately 58,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578466March 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while his daughter was pulling out of the parking lot at an undisclosed speed, the check engine warning light and the low oil pressure warning light were illuminated. The contact's daughter pulled back into the parking lot. The vehicle was towed to the dealer, where it was diagnosed that the oil pump drive belt tensioner arm failure had caused the engine to fail. The dealer determined that the engine needed to be replaced and charged a repair fee. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 75,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578524March 20, 2024
FUEL/PROPULSION SYSTEM
previous recall 18V735000 that covered the fuel system was inadequate. my 2018 se is constantly displaying incorrect fuel levels, and it has multiple warnings regarding the fuel system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578296March 19, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle failed to accelerate as intended. The Transmission warning light was illuminated. The vehicle was taken to the local dealer, who diagnosed that the transmission control module(TCM) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578326March 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578329March 19, 2024
POWER TRAIN, POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2018 Ford Focus. The contact stated while shifting in reverse(R), the vehicle failed to reverse as intended. The contact stated that her son jiggled the clutch but the vehicle failed to move as intended. The vehicle was taken to a dealer, where it was diagnosed that the clutch assembly, the cylinder assembly, the gasket retainer nut, the retainer bearing, the circlip-inner seal, the actuator clutch and bolts needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was notified of the failure. The failure mileage was 59,566. The contact is requesting a refund of the $4,535.37 that she paid to have her son’s vehicle repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577735March 16, 2024
ENGINE
The reverse transmission went out while driving, and the car has had routine maintenance. There were no warning lights or indicators and I am not able to drive my vehicle at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577339March 14, 2024
ENGINE
Problem is with the engine. Three days it didn't start, then the fourth day start again. Few times it happened. Yesterday, during drive, while stopping on the signal, I felt two times that like engine is about to shutdown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576804March 12, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that while at a red light, the vehicle shut off. The contact shifted the vehicle into neutral. There was an unknown warning light illuminated. The contact called the local dealer and was informed that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 43,529.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576922March 12, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle briefly jolted forward before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred after 12,000 miles. The vehicle was taken back to the dealer, who again diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred. The contact stated that the failure reoccurred two additional times, and the same diagnostic report was provided. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576602March 11, 2024
POWER TRAIN
Have owned the car for a little over a year has 150,000 miles on it stopped at a red light and went to take off no power what so ever.Finally went into drive and got it to the garbage transmission is going out. My friction sensor is bad can’t buy the part so need a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576420March 9, 2024
UNKNOWN OR OTHER
When I filled my gas tank up recently my car wouldn’t immediately start up, it started but then stalled, I repeated that a couple times before revving the engine a bit before trying to put it in drive, that got it going but now I’m worried there’s something really wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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