Ford Focus Complaints (2007)

391 consumer complaints on file.

#10267407April 30, 2009
TIRES, TIRES:TREAD/BELT
TIRE TREAD SEPARTION ON BOTH REAR TIRES OF A 2007 FORD FOCUS ZX4 SES.CAR ONLY HAD 14,000 MILES ON THEM.TIRES WERE REPLACED NEW NATIONAL TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266393April 22, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 FORD FOCUS. WHILE STARTING THE VEHICLE, IT ACCELERATED TO 60 MPH AND THE BRAKES FAILED TO STOP THE VEHICLE. THE DEALER STATED THAT THE ENGINE DETECTS THE PRESSURE ON THE ACCELERATOR AND AUTOMATICALLY ACCELERATES TO 60 MPH. THE DEALER IS CURRENTLY REPLACING THE VALVE TO CORRECT THE PROBLEM AND STATED THAT THIS IS A COMMON OCCURRENCE IN THIS YEAR, MAKE AND MODEL VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264383April 7, 2009
SUSPENSION:FRONT:WHEEL BEARING
TL*THE CONTACT OWNS A 2007 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. SHE TOOK THE VEHICLE TO THE DEALER AND HAD ALL FOUR TIRES REPLACED. SHORTLY AFTER THE REPAIR, THE FAILURE RESURFACED ACCOMPANIED BY MILD DRIFTING TO THE RIGHT AND EXCESSIVE VIBRATION. SHE TOOK THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT THE WHEEL BEARINGS CAUSED THE FAILURES. THEY RECOMMENDED THAT AN ALIGNMENT BE PERFORMED. IN ADDITION, ALL FOUR TIRES NEEDED TO BE REPLACED AGAIN. THE TIRE SPECIALIST STATED THAT THE A COMPONENT ON THE VEHICLE WAS CAUSING THE TIRES TO FAIL. THE VEHICLE HAS NOT BEEN REPAIRED AGAIN. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 5,000 AND CURRENT MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263951April 2, 2009
AIR BAGS:FRONTAL, LATCHES/LOCKS/LINKAGES, STEERING
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAG SENSOR WOULD CONTINUOUSLY ILLUMINATE ON THE INSTRUMENT PANEL. THE DEALER REMOVED THE ENTIRE DASHBOARD IN ORDER TO REPLACE THE MECHANISM. THE REPAIRS WERE COVERED UNDER WARRANTY. LESS THAN A YEAR LATER, THE VEHICLE WAS TAKEN TO THE DEALER AGAIN FOR ROUTINE MAINTENANCE TO THE STEERING WHEEL. IT WAS DISCOVERED THAT THE PASSENGER SIDE REAR DOOR WOULD NOT LOCK AND THE DRIVER'S SIDE AIR BAG SENSOR CONTINUED TO ILLUMINATE ON THE INSTRUMENT PANEL. THE DEALER COULD NOT DUPLICATE THE FAILURES. A DIAGNOSTIC WAS PERFORMED; HOWEVER, NO ERROR CODES WERE PRODUCED. THE CONTACT ALSO STATED THAT WHILE MAKING LEFT OR RIGHT TURNS, THE STEERING WHEEL FELT AS IF IT WOULD POP OFF. THE DEALER FOUND A DEFECT WITH THE STEERING COLUMN AND HAD THE COMPONENT REPLACED. THE SERVICE MANAGER AT THE FORD DEALER STATED THAT THERE MAY BE AN ISSUE WITH THE AIR BAGS FOR A PLETHORA OF REASONS. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE DOES NOT FEEL SAFE OPERATING THE VEHICLE. HE WAS VERY LEARY OF OPERATING THE VEHICLE ON THE HIGHWAY DUE TO THE FACT OF NOT HAVING A FUNCTIONING AIR BAG IN THE EVENT OF A CRASH. NO ADDITIONAL REPAIRS HAVE BEEN MADE TO THE AIR BAGS. THE FAILURE MILEAGE WAS 31,000 AND CURRENT MILEAGE WAS 53,786.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262532March 20, 2009
AIR BAGS
TL*THE CONTACT OWNS A 2007 FORD FOCUS. WHILE DRIVING 55 MPH, A LARGE TRUCK RAN THE CONTACT'S VEHICLE OFF THE ROAD AND CAUSED HER TO CRASH INTO A LIGHT POLE. A POLICE REPORT WAS FILED. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUFFERED MAJOR CONTUSIONS DURING THE CRASH. ONE YEAR AGO, THE CONTACT STRUCK A DEER WITH HER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY AT THAT TIME AS WELL. THE CURRENT AND FAILURE MILEAGES WERE 45,000. UPDATED 04-14-09 *BF THE CONSUMER STATED THE SEAT BELT CAUSED BRUISES TO THE RIGHT SIDE OF HER CHEST FROM HITTING THE STEERING WHEEL. UPDATED 0415/09. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10260834March 5, 2009
TIRES
I RECENTLY HAD MY 2007 FORD FOCUS IN FOR AN OIL CHANGE AND THE AUTOMOTIVE COMPANY TOLD ME I WOULD NEED TO REPLACE MY TIRES. I HAVE ROTATED MY TIRES EVERY OTHER OIL CHANGE TO ENSURE PROPER WEAR AND EVEN WEAR AND ALSO FOR SAFETY AND MAINTENANCE. I HAD APPROXIMATELY 40K MILES AT THAT TIME. I ASKED THE AUTOMOTIVE SERVICE COMPANY IF PIRELLI WARRANTIES THE TIRE AND THEY SAID UNFORTUNATELY NOT. I WENT TO DISCOUNT TIRE, THEY TOLD ME THE TIRES NEED REPLACING AND THERE IS NO WARRANTY ON THE TIRE BECAUSE IT IS AN OEM TIRE. DISCOUNT TIRE SAID PIRELLI MAKES THAT TIRE DIFFERENTLY FOR THE OEM THAN THE TIRE DEALERS. NO WARRANTY. I WENT TO THE FORD DEALER AND THE AUTOMOTIVE TECHNICIAN SAID THE TIRES NEED REPLACING AND THAT THE PIRELLI'S HAVE BEEN, IN HIS WORDS, "JUNK". HE SAID, "MISS, IF YOU THINK YOUR TIRES ARE BAD, YOU SHOULD SEE THE CUPPING AND AWFUL WEAR AND HAZARD ON THE F150 PICK-UPS AND EXPEDITIONS". I ASKED HIM IF HE TOLD FORD ABOUT THIS AND HE SAID NO. I CONTACTED FORD AND NO ONE CARES TO RETURN MY CONCERN. PIRELLI TOLD ME FLAT OUT IN AN E-MAIL THAT THE TIRE IS NOT COVERED UNDER ANY PRORATING AND BASICALLY IT IS MY PROBLEM. I COULD HAVE A BLOW OUT OR SOMETHING HAPPEN DUE TO POOR MANUFACTURING. THIS TIRE, THE P6 IS A SAFETY THREAT. NO ONE WILL LISTEN, NO ONE CARES. I WAS SHOCKED BY PIRELLI'S REMARK AND I DID NOT ASK FOR A REPLACEMENT, I WAS JUST THINKING OF SOME TYPE OF PRORATION ON A BETTER TIRE. I ALSO RECOMMENDED TO PIRELLI THAT THEY MIGHT WANT THIS SET FOR THEIR ENGINEERING TEAMS TO REVIEW AND STUDY. I AM SENDING THIS COMPLAINT TO NHTSA BECAUSE I CARE ENOUGH ABOUT OTHER PEOPLE AND WOULDN'T WANT ANYONE INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259629February 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPPING SO I TOOK IN AND HAD A TRANS FLUSH AND THEN, 6 MONTHS AFTER THAT MY WHOLE TRANSMISSION CAME OUT. A 2007 MODEL SHOULD LAST A LITTLER LONGER THAN THAT. I AM STUCK WITHOUT A VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258437February 12, 2009
AIR BAGS
RECENTLY, MY 2007 FORD FOCUS SES WAGON BEGAN EXHIBITING A PROBLEM WITH THE PASSENGER AIRBAG SYSTEM. WITH MY WIFE IN THE PASSENGER SEAT AND NORMAL OPERATING CONDITIONS, THE PASSENGER AIRBAG OFF LIGHT ON THE DASH WILL ILLUMINATE INDICATING THAT THE AIRBAG WILL NOT DEPLOY IF WE WERE TO GET INTO AN ACCIDENT. THIS OCCURS AT RANDOM TIMES. I HAVE TWICE HAD THIS VEHICLE IN TO THE LOCAL FORD DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THIS PROBLEM DID NOT OCCUR DURING THE FIRST TWO YEARS WE OWNED THE VEHICLE. IT HAS BEEN HAPPENING REGULARLY OVER THE PAST SEVERAL MONTHS. IF THE INDICATOR DOES ILLUMINATE AND THE TRAFFIC CONDITIONS ARE SUCH THAT WE CAN DO THIS SAFELY, MY WIFE CAN UNBUCKLE THE SEAT BELT AND LET IT RETRACT. SHE CAN THEN RE-BUCKLE HER SEAT BELT AND THE INDICATOR WILL TURN OFF. OUR TRIPS HAVE BEEN SHORT ENOUGH THAT WE HAVE NOT SEEN THE LIGHT TURN BACK ON SO I DO NOT KNOW IF THIS RESOLVES THE ISSUE FOR THAT PARTICULAR TRIP OR IF IT WOULD TURN BACK ON IF THE TRIP WERE LONGER. SOMETHING IN THE PASSENGER SEAT BELT CONTROLS SEEMS TO BE BAD. WHETHER THAT IS THE PASSENGER WEIGHT SENSOR, THE SEAT BELT SENSOR, OR THE CONTROL MODULE CANNOT BE DETERMINED AS WE HAVE NOT BEEN ABLE TO GET TO THE DEALER WHEN THIS OCCURS SINCE MOST OFTEN IT IS THE EVENING WHEN MY WIFE IS WITH ME. BY THAT TIME, THE DEALER IS CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257394February 4, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
KEY IS STUCK IN THE IGNITION. BASED ON OTHER COMPLAINTS, IT LOOKS TO BE THE IGNITION CYLINDER AND I WOULD URGE FORD TO DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256463January 27, 2009
EXTERIOR LIGHTING
THE VEHICLE WE HAD HAS HAD THE HEADLIGHTS REPLACED ON IT SEVEN TIME AND THE COMPANY REFUSE TO TALK TO US ABOUT THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255057January 14, 2009
VISIBILITY:WINDSHIELD, TIRES
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE VEHICLE HAS GOODYEAR TIRES, SIZE P19560R15 (NA). THE CONTACT STATED THAT THE TIRES HAD A SLOW LEAK, WHICH FORCED HER TO PLACE AIR IN THEM EVERY WEEK OR TWO WEEKS. SHE STATED THAT THE DEALER SOLD HER A DEFECTIVE VEHICLE DUE TO THE TIRES AND CUP HOLDER. THE DEALER STATED THAT ALL OF THE TIRES WERE GOOD AND CONTAINED NO FAILURES. IN ADDITION, THERE WAS A CRACK ON THE WINDSHIELD WHEN THE VEHICLE WAS PURCHASED. THE TIRE LINE WAS UNKNOWN. THE FAILURE MILEAGE WAS 32,000 AND CURRENT MILEAGE WAS 36,000. UPDATED 2/23/09 *CN UPDATED 02/25/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254798January 12, 2009
AIR BAGS:FRONTAL
WAS DRIVING DOWN THE ROAD STARTING FEELING DIZZY AND BLACKED-OUT. HIT A LIGHT POST TOTALED THE WHOLE CAR FROM THE FRONT BOTH FRONT TIRES CAME OFF WHEN I HIT. THE AIR BAGS NEVER CAME OUT. I BROKE MY 11TH RIB AND MY BODY WAS ALL BRUISED UP. I HAVE PICTURES OF THE BRUISES AND OF THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10253970January 6, 2009
ELECTRICAL SYSTEM:IGNITION
2007 FORD FOCUS- KEY STUCK IN IGNITION WILL NOT COME OUT DEALER SAY COST WILL BE OVER $400.00 IT IS A PROBLEM NOTED BY FORD, BUT WILL NOT COVER ANY COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251557December 12, 2008
EXTERIOR LIGHTING:HEADLIGHTS
I BOUGHT THIS VEHICLE BRAND NEW AND WITHIN TWO YEARS OF OWNING THIS VEHICLE I HAD THE HEADLIGHTS REPLACED EIGHT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251165December 9, 2008
SERVICE BRAKES, HYDRAULIC, AIR BAGS
I WAS PASSING A CAR AND JUST COMPLETED THE PASS (APPROX. SPEED WAS 60 MPH), WHEN THE BACK RIGHT TIRE LOCKED UP. THIS CAUSED ME TO GO INTO ON COMING TRAFFIC. I THEN WENT OFF THE ROAD AND FLIPPED END OVER END ONCE AND BARRELL ROLLED THREE TIMES. THE CAR WAS TOTALED. I HAD MINOR INJURIES. WITNESSES STOPPED AND TOLD POLICE AND FIRE PERSONNEL, THAT AFTER I HAD PASSED THEM, THE RIGHT REAR TIRE LOCKED UP AND SPUN ME OUT OF CONTROL. THE CAR LANDED ON ITS DRIVER SIDE. DURING THE SPIN AS I APPLIED THE BRAKES TO REGAIN CONTROL OF THE VEHICLE IT FELT AS IF THE VEHICLE WAS TRYING TO ACCELERATE. THE AIRBAGS NEVER DEPLOYED. MY CONCERNS ARE THE BRAKING SYSTEM, TIRES, AIR BAGS, AND WHEEL BEARINGS. THIS CRASH SHOULD NOT HAVE HAPPENED, THIS IS AN OBVIOUS PROBLEM FOR FORD. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10250695December 4, 2008
SUSPENSION:FRONT:HUB
I WAS DRIVING MY 2007 FORD FOCUS WITH 40K MILES ON A HIGHWAY GOING ABOUT 60MPH. I HEARD/FELT A VIBRATION FROM THE REAR OF THE VEHICLE. I THOUGHT THE MUFFLER WAS COMING LOOSE. THEN THE LEFT REAR WHEEL CAME OFF THE CAR. THERE WERE NO CARS BEHIND ME AND I WAS IN THE RIGHT HAND LANE SO I MADE IT TO THE SHOULDER. THE WHEEL BEARING HAD FAILED. THE COST TO REPAIR IT WAS $500. I SEE THERE WAS A RECALL ON 2007 FORDS FOR A SIMILAR PROBLEM 07V270000 WITH WHEELS COMING OFF BUT THAT WAS FOR FRONT WHEELS OF REAR WHEEL DRIVE CARS. I HAD THE CAR IN FOR THE 35K MAINTENANCE IN SEPTEMBER AND HAD NOT BEEN IN ANY ACCIDENTS, OR HAD ANY SERVICE DONE TO THE CAR SINCE THEN. THE DEALERSHIP EMPLOYEES SAID IT WAS UNUSUAL FOR A CAR WITH JUST 40K MILES TO HAVE THAT TYPE OF FAILURE AND SAW NOTHING, PARTS MELTED, ETC TO INDICATE ANYTHING OTHER THAN THE BEARING FAILURE. THE FLAT BED DRIVER STOPPED AND PICKED UP THE WHEEL AND IT WAS REATTACHED TO THE SPINDLE. THE CAR IS ONLY 2 YEARS OLD AND I HAVE TO DRIVE IT THOUGH I CAN NO LONGER TRUST IT. I WAS PLANNING TO DRIVE TO FLORIDA WITH MY DAUGHTER TO TAKE HER TO COLLEGE IN 4 WEEKS SO IT WAS A MERCY IT FAILED NOW RATHER THAN COMING DOWN A STEEP HIGHWAY IN KENTUCKY DOING 75. I WILL HAVE TO GIVE HER MY OTHER CAR TO KEEP AS I CANNOT TRUST THE FOCUS. *TRW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246939October 28, 2008
WHEELS
TL*THE CONTACT OWNS A 2007 FORD FOCUS. WHILE THE VEHICLE WAS PARKED IN A GARAGE, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE WHEEL FAILED. THE WHEEL WAS REPLACED. ON OCTOBER 23, 2008, WHILE DRIVING 65 MPH, THE FRONT DRIVER'S SIDE WHEEL FAILED. THE VEHICLE SWERVED ACROSS THE ROAD AND CAME TO A STOP WHEN IT CRASHED INTO A DITCH. THERE WERE NO INJURIES. A REPORT WAS FILED WITH THE MANUFACTURER. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY REPLACED THE WHEEL. THE FAILURE AND CURRENT MILEAGES WERE 10,000. UPDATED 12-02-08 *BF UPDATED 12/02/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246968October 28, 2008
TIRES, TIRES:VALVE
NOTICED LOW TIRE, WENT TO FILL WITH AIR, AND VALVE STEM PULLED OUT OF TIRE. WENT TO DEALERSHIP, AND THEY SOLD ME A NEW TIRE. I EXPLAINED THE SITUATION, WITH THE VALVE STEM, BUT THEY MADE NO COMMENT OF ANY PROBLEMS. I HAVE THE OLD VALVE STEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243069September 22, 2008
AIR BAGS, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING, SUSPENSION:FRONT
YEAR OF VEHICLE: 2007 MAKE: FORD MODEL: FOCUS SE DATE OF PURCHASE: JULY 2007 SELLING/: SPREEN HONDA ODOMETER @ PURCHASING: 24,900 CURRENT MILEAGE: 49,000 PROBLEM(S) WITH THE FOLLOWING: TRANSMISSION - REPAIR ATTEMPTS: SRS/AIRBAG LAMP - REPAIR ATTEMPTS: STEERING SHAKE/VIBRATION - REPAIR ATTEMPTS: SEAT BELT REPAIR/REPLACEMENT - REPAIR ATTEMPTS: AIR BAG LIGHT IS BACK ON AGAIN IN THE 'ON' POSITION - MULTIPLE REPAIR ATTEMPTS: COMPLAINT TO DEALER: YES. CLD SPREEN HONDA SPOKE TO OWNER WHO SENT ME TO A SALESMAN. THE NEXT TIME I RETURNED IT TO FRITZ DEALERSHIP (SINCE THEY DID ORIG WORK), FOR SAME PROBS & I WAS TOLD I WOULDN'T GET A COURTESY CAR AND THEY HAD NO IDEA HOW LONG IT WOULD TAKE FOR REPAIRS. THE INTERIOR AIRBAG LIGHT WAS IN THE 'ON' POSITION, THE TRANSMISSION BEGAN SLIPPING, THE FRONT END WAS SHAKING LIKE BEFORE. CAR WAS RETURNED THE 2ND TIME FOR THE SAME PROBLEMS. I WAS TOLD IT WAS DEFECTIVE PARTS & HAD TO BE ORDERED. NO COURTESY CAR THIS TIME LIKE THE FIRST TIME SO I WAS STRANDED (I'M DISABLED AND ND TRANS). THE CAR IS FALLING APART LITTLE BY LITTLE WITH THE BACK DOOR HANDLE BROKEN COMPLETELY. THE SELLER (SPREEN HONDA) SAID I WOULD HV TO GET A NEW LOAN ON A NEW VEHICLE INSTEAD OF 'EXCHANGING VEHICLES' AS PROMISED IN MY CONVERSATIONS WITH THE OWNER, AT SPREEN HONDA, PLACE OF PURCHASE. I REFUSED THIS 'HUSTLE' BECAUSE THIS WAS NOT WHAT I WAS TOLD OVER THE PHONE, BUT AFTER 2ND SET OF REPAIRS, THE CAR WOULD BE REPLACED...NOT ME PURCHASE ANOTHER CAR AND GIVE UP ANOTHER DOWN PAYMENT! I DIDN'T AGREE TO THIS AND WALKED OUT. THIS CAR HAS BEEN UNDER REPAIR FOR WEEKS OFF/ON FOR THE SAME OR SIMILAR PROBLEM I.E., THE TRANSMISSION FIRST REPAIR WAS ONLY A FEW MONTHS AFTER PURCHASE, ALONG WITH FRONT END SHAKING. I WAS GIVEN A COURTESY CAR WHILE REPAIRS WE DONE W/OUT THE 1ST TIME, BUT NOT THE 2ND. I WAS TOLD MY CAR HAD A 'DEFECTIVE PART' & HAD ORDERED IT. THE CAR HAS BEEN RETURNED AGAIN FOR SAME PROBS MENTIONED ABOVE. AIRBAG LIGHT IS BK ON AGAIN AND TRANSMISSION SLIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242673September 17, 2008
AIR BAGS:SIDE/WINDOW
2007 FORD FOCUS. *TR
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0

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