Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10618005July 31, 2014
POWER TRAIN
INTERMITTENTLY WHEN ACCELERATING THE TRANSMISSION FEELS LIKE IT IS STALLING OUT, SHAKES VIGOROUSLY, AND SHIFTS ROUGH. IN THOSE TIMES THE UNPREDICTABILITY OF THIS TRANSMISSION MAKES THE CAR VERY DANGEROUS TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617519July 30, 2014
POWER TRAIN, STRUCTURE
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO WATER LEAKAGE ON THE INSIDE PASSENGER SIDE. *SMD THE CONSUMER STATED TWO AFTER THE VEHICLE WAS SUPPOSEDLY FIXED, WATER LEAKED INSIDE AGAIN. THE CONSUMER CONTINUED TO DRIVE THE VEHICLE. THEN AT 13,000 MILES, THE VEHICLE STARTED TO SHUDDER AND SHAKE WHEN SHE ACCELERATED. THE CONSUMER THEN TRADED THE VEHICLE FOR ANOTHER A 2014 FORD FOCUS AND SHE EXPERIENCED THE SAME SHUDDER PROBLEMS. THE CONSUMER WAS INFORMED, THE AUTOMATIC TRANSMISSION, ALSO HAD A CLUTCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617777July 30, 2014
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
MY CAR WAS IN THE SHOP ABOUT 4X'S IN 1 MONTH. ISSUE BEGAN DRIVING ABOUT 45 MPH. WENT TO ACCELERATE FELT A SUDDEN JERK & NOTHING. LOOK DOWN TO SEE MY DRIVE LIGHT FLASHING & AM STEADILY DECREASING IN SPEED WITH NO WAY TO ACCELERATE, LIKE IN NEUTRAL. I LUCKILY WAS ABLE TO GET OUT OF ONCOMING TRAFFIC, PUT THE CAR IN PARK WHICH BEGAN TO FLASH. ACCELERATED A COUPLE TIMES TO BE SURE IT RESPONDED BEFORE DRIVING BUT THE SERVICE ENGINE LIGHT WAS ON. DRIVING AGAIN, ABOUT TO MAKE A LEFT TURN, NOT A MILE DOWN THE ROAD, SAME THING HAPPENED. THIS TIME PUT IT IN PARK, ACCELERATED & NOTHING. SHUT OFF MY CAR TO RESET IT & MY CAR WOULD NOT TURN ON. AFTER WAITING FOR THE TOW TRUCK, THE CAR WOULD JUST NOT TURN ON, EVERYTHING RELATED TO THE BATTERY WOULD TURN ON BUT THE CAR DIDN'T. IN THE SHOP THIS 1ST TIME A TOTAL OF 3 DAYS, STILL UNSURE ABOUT IT BEING FIXED (BECAUSE THEY JUST FIXED THE "ELECTRICAL" PART, NOT THE ISSUE) LO & BEHOLD WHEN I TURNED INTO MY NEIGHBORHOOD SAME THING HAPPENED (DRIVE LIGHT FLASHED & ACCELERATOR DIDN'T RESPOND). I GET HOME TO PARK & TURN ON MY CAR, AFTER ATTEMPTING TO TURN IT BACK ON, NOTHING. ANOTHER TOW TRUCK CAME THE NEXT MORNING TO GET IT, THIS TIME MY CAR WAS THERE 7 DAYS. AFTER 2 DAYS OF DRIVING THE SAME THING HAPPENED I WAS ON A HILL ALMOST BEGAN ROLLING BACKWARDS INTO ANOTHER CAR UNTIL I PUT IT INTO P & PULLED THE E BREAK. CAR WENT IN THEY STATED THAT THEY FIGURED IT OUT & I HOPED 3RD X'S THE CHARM. NOPE, I WAS ON A HIGHWAY HAD TO PULL OVER AWAY FROM ONCOMING TRAFFIC DECREASE THE RISK OF ME BEING HIT. 9 DAYS IN THE SHOP AFTER ORDERING A TRANSMISSION CONTROL MODULE FOR MY CAR & REPLACING IT, IT WORKS. ALTHOUGH I WAS JUST INFORMED THAT THE SAME THING IS NOW HAPPENING TO A FRIEND WITH A 2013 FORD FOCUS. IT'S SOMETHING THAT NEEDS TO BE LOOKED INTO BECAUSE LOOSING THE ABILITY TO ACCELERATE IN THE MIDDLE OF TRAFFIC IS VERY DANGEROUS LIFE THREATENING & SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616699July 28, 2014
POWER TRAIN, STEERING
THE TRANSMISSION IS KNOCKING WHEN IT SHIFTS GEARS ESPECIALLY THE LOWER GEARS. IT STUTTERS REALLY BAD AS WELL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616896July 28, 2014
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 75 MPH, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE STEERING ASSIST WARNING SENSOR ILLUMINATED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616603July 27, 2014
FUEL/PROPULSION SYSTEM
BEGINNING IN APRIL, THE CAR HAS RANDOMLY BROKEN DOWN SEVERAL TIMES, WITH NO NOTICE, PUTTING MY SAFETY AND LIFE IN DANGER. CARS HAD TO COME TO A JOLTING STOP TO AVOID FROM HITTING ME AND ON ONE OCCASION A POLICE OFFICER ACTUALLY HAD TO INTERVENE TO SAFEGUARD ME FROM ONCOMING TRAFFIC. PLEASE SEE THE SEQUENCE OF EVENTS BELOW. OFRIDAY, APRIL 12TH-CAR BROKE DOWN IN A MAJOR INTERSECTION DURING RUSH HOUR TRAFFIC ENDANGERING MY LIFE AND THE OTHER DRIVERS AROUND ME. CARS WERE ZOOMING PASS AT HIGH SPEEDS AND BRAKING ABRUPTLY TO AVOID CRASHING INTO ME. OWEDNESDAY, JULY 2ND-CAR SUDDENLY DECELERATED WHILE I WAS DRIVING ACROSS A BRIDGE. ONCE AGAIN MY LIFE WAS ENDANGERED. I TRIED TO GET THE CAR TO ACCELERATE WITH RAPIDLY PUSHING DOWN ON THE GAS PEDAL, BUT NOTHING HAPPENED. THE CAR EVENTUALLY CAME TO A STOP AND I WAS FORCED TO TURN THE CAR OFF WHILE STILL IN THE MIDDLE OF THE STREET AND RESTART IT. AFTER GETTING THE CAR STARTED I DROVE IT BACK TO THE DEALERSHIP HOPING THEY COULD RESOLVE THE ISSUE. UNFORTUNATELY, THE MECHANIC WAS UNABLE TO FIND ANYTHING THROUGH THE DIAGNOSTIC READING OR MULTIPLE TEST DRIVES. OMONDAY, JULY 7TH-CAR BEGAN TO DECELERATE WHILE DRIVING ON A BUSY STREET. I IMMEDIATELY PULLED OVER TO TURN THE CAR OFF. WHEN I WAS ABLE TO START THE CAR AGAIN I DROVE IT TO CARMAX. ON THE WAY THERE I HAD TO DRIVE THE CAR AT A SLOW SPEED TO PREVENT THE CAR FROM CUTTING OFF ON ME AGAIN. ALSO, SINCE THE AC SEEMED TO WORSEN THE ACCELERATION OF THE CAR I TURNED IT OFF AND DROVE THE CAR FOR 15 MINUTES IN THE SEARING HEAT. IN THE END THE CAR WAS WITH THE FORD DEALER FROM FRIDAY, JULY 7TH TO TUESDAY, JULY 22ND. OFRIDAY, JULY 25TH- CAR BROKE DOWN IN MIDDLE LANE OF HIGHWAY 64E RIGHT BEFORE ENTERING THE HAMPTON ROADS BRIDGE TUNNEL. CARS SWERVED TO PREVENT FROM HITTING ME AND ONCE AGAIN MY LIFE AND THE LIVES OF OTHERS WAS PUT IN JEOPARDY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616239July 25, 2014
ENGINE, POWER TRAIN
PURCHASED VEHICLE IN JUNE 2012 AND TRANSMISSION HAS BEEN SHAKY, SLIPPING, STUTTERING, JERKING, STALLING ON ACCELERATION, OVERHEATING, ROLLING BACK ON HILLS, NO ACCELERATION ON HILLS, AND GRINDING EVER SINCE. HAD CLUTCH SEAL REPLACED WITHIN A COUPLE OF MONTHS FROM PURCHASE WHICH THEY CLAIMED CAUSED THE PROBLEM. PROBLEM PERSISTED BUT THEY TOLD ME TO GIVE IT TIME TO ADJUST TO THE REPAIR. I TOOK IT BACK IN AT 11,000 AND THEY REPLACED ONE OF THE CLUTCHES. PROBLEM PERSISTED ONLY THEN THE CAR'S SYSTEM INDICATED THE TRANSMISSION WAS OVERHEATING (WHILE I WAS ON THE HIGHWAY) AND INDICATED ON THE CONSOLE THAT I NEEDED TO WAIT UNTIL THE CAR COOLED DOWN. THE TEMP ON THE CAR WAS IN NORMAL RANGE. I WAS 3 HOURS FROM HOME WITH SMALL CHILDREN IN THE CAR AND LEFT ON THE SIDE OF A MAJOR HIGHWAY BECAUSE MY CAR'S SYSTEM SAID THE TRANNY WAS OVERHEATING. TOOK IT TO THE DEALER AGAIN AND THEY SAID IT WAS A GLITCH; NO CONCERN NECESSARY. I COMPLAINED AGAIN ABOUT THE JERKING IN THE TRANSMISSION AND THEY SAID I NEEDED TO GIVE THE CAR SOME TIME TO ADJUST TO THE REPAIR AT 11,000. AT 24, 000, I WAS FED UP FROM WAITING AND TOOK THE CAR IN AGAIN ONLY TO BE TOLD THAT I NEEDED THE ENTIRE CLUTCH ASSEMBLY REPLACED BUT THEY WERE ON BACK-ORDER. CONTACTED FORD FOR A BUY BACK AND THEY SAID "NO, THAT'S HOW THE CAR DRIVES - IT'S NORMAL" CAR IS NOW AT 50,000 WITH SAME PROBLEMS. CURRENTLY WORKING WITH AN ATTORNEY ON A SUIT AGAINST FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616401July 25, 2014
VEHICLE SPEED CONTROL
THE ENGINE SEEMS TO RACE AT TIMES AND WHILE THE RPM ARE RISING TO CAR DOES NOT ACCELERATE. ALSO WHEN I AM AT A RED LIGHT IT WILL EITHER SHUTTER OR LURCH FORWARD OCCASIONAL. WHEN I TOOK IT FOR SERVICE THEY TOLD ME THIS WAS A NORMAL FUNCTION OF THE DUAL CORE TRANSMISSION. HOWEVER IT SEEMS TO ME THAT IF THIS WERE TRUE THE FREQUENCY WOULD NOT BE INCREASING AND I WOULD NOT NOTICE IT WHEN I M DRIVING. THANK YOU I HOPE YOU CAN DO SOMETHING TO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616020July 24, 2014
VEHICLE SPEED CONTROL
I HAVE HAD THE WORST PROBLEMS WITH THIS CAR. I HAVE HAD IT IN THE FORD DEALER SHIP 5 TIMES SINCE JAN. 2012. THEY KEEP SAYING NOTHING IS WRONG. IT ROLLS WORSE THEN A 5 SPEED. IT TRIES TO STALL OUT ON ME TAKING OFF., ACTS LIKE IT IS GOING TO DIE GOING UP A HILL. I HAVE TO PUSH GAS PEDAL DOWN ALL THE WAY TO GET UP A HILL. IT HAPPENS MOST THE TIME BUT NOT ALWAYS. IT IS TO THE POINT I AM ABOUT TO NEVER OWN A FORD AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616016July 24, 2014
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS NOT SHIFTING INTO GEARS PROPERLY, WOULD STALL SPORADICALLY AND WOULD JERK INTERMITTENTLY. ADDITIONALLY, THE STEERING WHEEL WOULD OFTEN SEIZE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES WHO HAD NOT BEEN ABLE TO REPLICATE NOR DIAGNOSE THE FAILURE. THE FAILURE RECURRED AND THE DEALER REPLACED THE TRANSMISSION AND TRANSMISSION SENSOR BUT THE FAILURE RECURRED. THE CONTACT ALSO MENTIONED THAT THE LIGHTS INTERMITTENTLY ILLUMINATED AND THE RADIO WAS MAKING A LOUD NOISE WHEN IT WAS POWERED OFF. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO THEN DIAGNOSED THAT THE COMPUTER CHIP IN THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615666July 23, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE AUTOMATIC TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615722July 23, 2014
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ACCELERATING FROM A TRAFFIC LIGHT, THE VEHICLE HESITATED AND THEN THE SPEED GREATLY INCREASED ON ITS OWN. THE DEALER STATED THAT THE CLUTCHES IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615331July 22, 2014
ENGINE, STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE POWER STEERING BECAME DIFFICULT TO TURN AND THE ENGINE STALLED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED AND THE PCM FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614715July 19, 2014
POWER TRAIN
TRIED TO TAKE OFF AT STOP LIGHT. WHEN I HIT THE ACCELERATOR THE CAR JERKED REAL HARD BUT BARELY ROLLED. THEN THE RPM WENT TO 5000-5500 AND IT TOOK OFF REAL FAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614732July 19, 2014
POWER TRAIN
AFTER THREE MONTHS OF THE PURCHASE OF THE VEHICLE I STARTED EXPERIENCING SOME SHUTTERING/NOISE/STALLING OF THE TRANSMISSION. I TOOK IT INTO MY DEALERSHIP AND THEY "REFLASHED". IT WAS FINE FOR A FEW MONTHS, THEN IT STARTED AGAIN. TOOK IT IN AGAIN AND IT GOT "REFLASHED" AGAIN. THE THIRD TIME THEY DID SOMETHING WITH THE MODULE BOX. AFTER THE FOURTH TIME, THEY REPLACED THE CLUTCH ON THE TRANSMISSION. NOW I HAD TO TAKE IT BACK IN AGAIN BECAUSE OF THE SAME ISSUE. I HAVE CONTACTED FORD AND ASSURED ME THAT IT WOULD BE FIXED. SO IT HAS BEEN IN THE SHOP 5 TIMES FOR THE SAME ISSUE. I HAVE COMPLAINED TO FORD ABOUT THE ISSUE AND THE CONCERNS OF MYSELF AND MY FAMILY. I HAVE SERIOUS ISSUES WHEN THE CAR STALLS BETWEEN GEARS ESPECIALLY WHEN I AM CROSSING A BUSY INTERSECTION AND CROSS TRAFFIC DOESN'T STOP. I EVEN TRIED SEEING ABOUT TRADING IT IN AND GOT WELL LESS THEN KBB VALUE BECAUSE OF "ISSUES". SO I AM STUCK WITH A VEHICLE THAT I CAN'T TRADE IN WITHOUT LOSING ALOT OF MONEY AND IT CAN'T SEEM TO GET FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611194July 17, 2014
POWER TRAIN, ENGINE, STEERING
ON TWO OCCASIONS THE VEHICLE STOPPED RUNNING WHILE IN MOTION. IN INCIDENT 1, THIS OCCURRED AT HIGHWAY SPEED (65 MPH) AND INCIDENT #2 IN LOCAL TRAFFIC (15 MPH). IN BOTH CASES ALL POWER WAS LOST INCLUDING THE ACCELERATION, POWER STEERING, ETC. AFTER INCIDENT 1, THE CAR RESTARTED AND DRIVEN TO THE DEALER - EXTENSIVE REPAIRS WERE MADE "TO THE TRANSMISSION" (PER THE DEALER). IN THE SECOND INCIDENT AFTER DEALER REPAIRS AFTER INCIDENT 1, THE CAR COMPLETELY STOPPED AT HIGHWAY SPEED AND WOULD NOT RESTART - TOWED TO DEALER. AGAIN LOSS OF ALL POWER INCLUDING ACCELERATION, POWER STEERING, ETC. AFTER INCIDENT 2 THE DEALER REPLACED THE "MASTER CONTROL UNIT". WHILE BOTH INCIDENTS WERE COVERED BY FORD UNDER THE "DRIVE TRAIN" ORIGINAL WARRANTY I AM CONCERNED ABOUT THE LOSS OF POWER IN TWO INCIDENTS SEPARATED BY ABOUT ONE MONTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611183July 17, 2014
POWER TRAIN, FUEL SYSTEM, GASOLINE
I HAVE BEEN HAVING PROBLEMS WITH MY CAR NOT BEING ABLE TO GET THE KEY OUT OF THE IGNITION, NOT GOING INTO PARK, AND SHUDDERING AND SPUTTERING WHEN STARTING FROM A COMPLETE STOP PRETTY MUCH SINCE I HAVE HAD MY CAR. THIS WEEK, I COULDNT GET IT OUT OF PARK AT ALL AND THEN WENT TO DRIVE HOME FROM WORK MY SHIFTER WOULD MOVE BUT THE CAR WOULD NOT GO INTO GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611271July 17, 2014
ENGINE, POWER TRAIN
WITHIN A MONTH OF PURCHASE, THE VEHICLE HAS BEEN "SHUDDERING" I HAVE REPORTED THIS TO THE DEALERSHIP EVERY TIME I SENT IT IN FOR SERVICE AND ALL THEY TELL ME IS "IT IS NORMAL, YOU HAVE TO GET USED TO IT. ITS THE NEW TRANSMISSION TECHNOLOGY OF FORD." I CANT BELIEVE THAT AFTER 2YRS AND 17K MILES ON IT THAT IT IS STILL EXHIBITING THE SAME PROBLEM AND THERE HAS BEEN NO RESOLUTION TO IT. MAY I KNOW UNTIL WHEN AM I GOING TO WAIT? ANOTHER PROBLEM THAT JUST CAME UP- I HAVE WITNESSED A LOUD SOUND COMING FROM THE SPEAKER. SEEMS LIKE A THUNDER/CRACKING NOISE. MY HUSBAND HAS HEARD IT TWICE. IT IS A VERY LOUD SOUND. IT SCARED ME WHEN I HEARD IT THE FIRST TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610923July 16, 2014
POWER TRAIN
NOTICED ROLL BACK ON INCLINE AT VEHICLE SERVICE TECH REPROGRAMMED PCM TCM AND ABS MODULE JULY 2013 HAVE BEEN NOTICING HESITATION AND JERKING ON SHIFTING AT SERVICE ONCE AGAIN TECH REPROGRAMMED TCM JULY 2014 CAR HAS STILL CONTINUED TO HESITATE ON ACCELERATION AND NOW A VIBRATION AND NOISE CAN BE HEARD FROM TRANSMISSION TECH CAN FIND NO PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610903July 16, 2014
ENGINE, POWER TRAIN
MY CAR (2012 FORD FOCUS) HAS PROBLEMS SHIFTING AND MAKES A SHUTTER NOISE WHILE TAKING OFF I HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES AND THEY TOLD ME NOTHING IS WRONG WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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